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Crowne Plaza San Pedro Sula

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Boulevard Morazan O- E, btwn Avda 10 & 11, San Pedro Sula, Honduras
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Crowne Plaza San Pedro Sula
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60 Reviews from our TripAdvisor Community

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Ocala, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the economizing traveler who wants good value for a decent hotel, the Crowne Plaza works. It's right on the main blvd, a good location, some good restaurant choices across the street. The rooms are a little small dingy, but clean. The restaurant was at low steam on a Sunday eve, but for the business traveler or couples not seeking... More 

Helpful?
Thank jrwshngtn
IHGService, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear jrwshngtn, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our location to be good and our parking to be convenient. On the other hand, we would like to apologize for falling short of your expectations regarding our rooms and restaurant. We give... More 

Syracuse
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 11, 2015 via mobile

Was in San Pedro Sula a night early and needed a room in a pinch...the Crowne Plaza was close and available. The price was reasonable for the services provided. The views of the city were fine and the room was comfortable. The hotel seems to have been decorated twenty five to thirty years ago and could use some updating. Things... More 

Helpful?
Thank Jstinziano
HCrownePlazaSPS, Reservas at Crowne Plaza San Pedro Sula, responded to this review

Dear Guest: On behalf of Crowne Plaza,San Pedro Sula,Honduras please accept my apology for your unpleasant stay during this day. We appreciate the time you took to let us know your dissatisfaction,which is the first step toward improving our services. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our... More 

CT
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed October 10, 2015

My husband and I took a taxi from Long Beach Airport (cost $50) to this hotel; we were tired after a long day of travel, only to be told by the front clerk when we arrived around 9 PM that our room would not be ready for check in until 10:30pm. Please note that my reservation for September was made... More 

Helpful?
Thank usermom
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear usermom, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our shuttle driver. However, I was concerned to see that you had some problems during your check-in. I would like to apologize for the inconvenience this issue has caused you... More 

Travelers are raving about these San Pedro Sula hotels

Level Contributor
11 reviews
6 hotel reviews
3 of 5 stars Reviewed September 28, 2015

We were there for a training event and it was visible deterioration of the halls, the bar area and the elevator, but what was most important was the low oversight over the attenders for the event, at the food time something was missing, napkins, food was not enough for all as well as beverage at the coffee break. People attending... More 

Helpful?
Thank Pedro R
HCrownePlazaSPS, Reservas at Crowne Plaza San Pedro Sula, responded to this review

Mr. Pedro. On behalf of Crowne Plaza,San Pedro Sula,Honduras please accept my apology for your unpleasant stay during this day. We appreciate the time you took to let us know your dissatisfaction,which is the first step toward improving our services. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our... More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 12, 2015 via mobile

Over the last year, various stays because our company books the hotel, we've observed a downward spiral in service. as an IHG platinum member, very disappointed. Parking garage elevator two flights below lobby, out of service on last few visits. And garage ceiling suffering multiple leaks...during dry season! Room on a not busy Saturday was not made up by 3pm.... More 

Helpful?
1 Thank Ronald G
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Ronald G, Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments... More 

North Carolina Mountains, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 28, 2015

From our room we could see the harbor - the huge cruise ships would come in quietly at night and disappear sometime during the day - we never knew when. Walking San Pedro was fun. We found a great ethnic Hungarian breakfast/lunch place and had delicious crepes and tiny Italy (in a restaurant) all within walking distance. The hotel is... More 

Helpful?
Thank k0live
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear k0live, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room amenities, quality of bed and pillows and convenient location of the hotel. It encourages our team members to work even harder and... More 

Marco Island, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

There are pros and cons to all hotels I have stayed in San Pedro Sula city. The pros here is the location and the safety features with the key card for working the elevators. The food and service was above average. The cons were the comfort level in the room was outdated. I stayed in a double room on the... More 

Helpful?
1 Thank MYPadilla
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear MYPadilla, Thank you for your feedback regarding your recent visit at our hotel. I am happy to know that you liked our location as well as the food that was being served. Meanwhile, I am sorry for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into.... More 

Dallas, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

This hotel staff is in need of serious customer service training, had a very bad experience trying to adress issues during my recent stay there. Room service staff was very unattentive, some menu items were unavailable and took longer than expected to deliver the food.

Helpful?
1 Thank Luisperez27
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Luisperez27, Thank you for taking the time to share your feedback with us. We take comments such as this seriously and would like to assist. We have sent you a private message in order to regain your faith in us. Sincerely, Dianne L. Case Manager IHGCare More 

Seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 7, 2014

This hotel used to be the gem of San Pedro Sula with the latest amenities and a swimming pool that was beautiful and clean. Now however, it is showing its age and slowly falling apart. It's sad, because the staff are very helpful and they are doing their best, it is just the climate and lack of major updates that... More 

Helpful?
1 Thank mikeseger
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear mikeseger, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the pool, room smell and internet service. We will address these concerns. I assure you the feedback of our hotel... More 

Tegucigalpa, Honduras
Level Contributor
304 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had a very pleasant experience at this hotel and am somewhat suprised at the negative reviews that others have posted on this site. The staff were exceedingly friendly and helpful, the hotel itself was comfortable with a wide array of amenities, rooms were clean and up-to-date, and the restaurants were tasty. When I'm in San Pedro Sula, I usually... More 

Helpful?
Thank BlueTraveller711
Questions? Get answers from hotel staff and past guests. Ask a question

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