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Crowne Plaza San Pedro Sula

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Boulevard Morazan O- E, btwn Avda 10 & 11, San Pedro Sula, Honduras
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Crowne Plaza San Pedro Sula
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Crowne Plaza San Pedro Sula
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42 reviews from our community

Traveler rating
    6
    8
    16
    6
    6
See reviews for
2
6
3
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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North Carolina Smoky Mountains, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

From our room we could see the harbor - the huge cruise ships would come in quietly at night and disappear sometime during the day - we never knew when. Walking San Pedro was fun. We found a great ethnic Hungarian breakfast/lunch place and had delicious crepes and tiny Italy (in a restaurant) all within walking distance. The hotel is... More 

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Marco Island, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

There are pros and cons to all hotels I have stayed in San Pedro Sula city. The pros here is the location and the safety features with the key card for working the elevators. The food and service was above average. The cons were the comfort level in the room was outdated. I stayed in a double room on the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear MYPadilla, Thank you for your feedback regarding your recent visit at our hotel. I am happy to know that you liked our location as well as the food that was being served. Meanwhile, I am sorry for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into.... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

This hotel staff is in need of serious customer service training, had a very bad experience trying to adress issues during my recent stay there. Room service staff was very unattentive, some menu items were unavailable and took longer than expected to deliver the food.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Luisperez27, Thank you for taking the time to share your feedback with us. We take comments such as this seriously and would like to assist. We have sent you a private message in order to regain your faith in us. Sincerely, Dianne L. Case Manager IHGCare More 

Seattle
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 7, 2014

This hotel used to be the gem of San Pedro Sula with the latest amenities and a swimming pool that was beautiful and clean. Now however, it is showing its age and slowly falling apart. It's sad, because the staff are very helpful and they are doing their best, it is just the climate and lack of major updates that... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear mikeseger, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the pool, room smell and internet service. We will address these concerns. I assure you the feedback of our hotel... More 

Tegucigalpa, Honduras
Top Contributor
285 reviews 285 reviews
31 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had a very pleasant experience at this hotel and am somewhat suprised at the negative reviews that others have posted on this site. The staff were exceedingly friendly and helpful, the hotel itself was comfortable with a wide array of amenities, rooms were clean and up-to-date, and the restaurants were tasty. When I'm in San Pedro Sula, I usually... More 

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Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

We encountered a problem with a reservation made at the Crown Plaza in San Pedro CA. Yvonne not only corrected the reservation but was very helpful and gracious. The customer service provided was excellent and very much appreciated. Outstanding! Wish all travel problems could be resolved this easily.

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Miami, Florida
2 reviews
1 of 5 stars Reviewed February 3, 2014

I've been stayed in this crowne plaza for 2 times during my stay in honduras and it was the worse nights of my life,at check in the supervisor Jennifer treat us with bad attitude we asked for 1 bed she give us 2 stated that the hotel is sold out but is not only that she gave us the worse... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Gabriela D, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

Top Contributor
193 reviews 193 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 24, 2014 via mobile

I tried the Crowne Plaza for this visit, location is good for business, right in downtown and within blocks of very good restaurants. Unfortunately, the area is not somewhere I would walk at night. Staff is very friendly, and food is good, but I do agree that the place needs remodeling. It keeps a 90s-00s decor and it is clean,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear GerardoFoodie, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are pleased you found our location and our staff commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We have taken... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2014

I recently booked 1 night at this hotel because Intercontinental Hotel had no rooms available. The hotel is definitely outdated. The room was clean, furniture, bed, curtains seem like they have seen better days. Food at restaurant was ok. Staff was very nice and attentive to all my needs, they were helpful recommending restaurants nearby.

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HCrownePlazaSPS, Front Office Manager at Crowne Plaza San Pedro Sula, responded to this review

Mr. Alejandro I, thanks for taking the time to post a review, we apreciate it. We are glad you had a nice stay at our hotel and we hope to have the opportunity to serve you in the near future. All your comments are important and have been addressed to the apropiate management. More 

Masi Torello, Italy
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 22, 2013

My colleagues and I we were to stay for 3 nights at this hotel in one of the most dangerous cities in the world. The hotel has a great security system so the inside will run no danger. The customer service is excellent: the staff is very friendly and helpful. The hotel also has a private pool with the ultimate... More 

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HCrownePlazaSPS, Director de Recepción at Crowne Plaza San Pedro Sula, responded to this review
Google Translation

Muchas gracias por tomar el tiempo de enviarnos una opinion, esto nos motiva a seguir mejorando cada dia. Nos alegra... More 

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