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Crowne Plaza San Pedro Sula

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Boulevard Morazan O- E, btwn Avda 10 & 11, San Pedro Sula, Honduras
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Crowne Plaza San Pedro Sula
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54 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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    (54)
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    (16)
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    (15)
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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2015

Over the last year, various stays because our company books the hotel, we've observed a downward spiral in service. as an IHG platinum member, very disappointed. Parking garage elevator two flights below lobby, out of service on last few visits. And garage ceiling suffering multiple leaks...during dry season! Room on a not busy Saturday was not made up by 3pm.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Ronald G, Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments... More 

North Carolina Smoky Mountains, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 28, 2015

From our room we could see the harbor - the huge cruise ships would come in quietly at night and disappear sometime during the day - we never knew when. Walking San Pedro was fun. We found a great ethnic Hungarian breakfast/lunch place and had delicious crepes and tiny Italy (in a restaurant) all within walking distance. The hotel is... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear k0live, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room amenities, quality of bed and pillows and convenient location of the hotel. It encourages our team members to work even harder and... More 

Marco Island, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

There are pros and cons to all hotels I have stayed in San Pedro Sula city. The pros here is the location and the safety features with the key card for working the elevators. The food and service was above average. The cons were the comfort level in the room was outdated. I stayed in a double room on the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear MYPadilla, Thank you for your feedback regarding your recent visit at our hotel. I am happy to know that you liked our location as well as the food that was being served. Meanwhile, I am sorry for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into.... More 

Dallas, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

This hotel staff is in need of serious customer service training, had a very bad experience trying to adress issues during my recent stay there. Room service staff was very unattentive, some menu items were unavailable and took longer than expected to deliver the food.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Luisperez27, Thank you for taking the time to share your feedback with us. We take comments such as this seriously and would like to assist. We have sent you a private message in order to regain your faith in us. Sincerely, Dianne L. Case Manager IHGCare More 

Travelers are raving about these San Pedro Sula hotels

Seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 7, 2014

This hotel used to be the gem of San Pedro Sula with the latest amenities and a swimming pool that was beautiful and clean. Now however, it is showing its age and slowly falling apart. It's sad, because the staff are very helpful and they are doing their best, it is just the climate and lack of major updates that... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear mikeseger, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the pool, room smell and internet service. We will address these concerns. I assure you the feedback of our hotel... More 

Tegucigalpa, Honduras
Level Contributor
291 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had a very pleasant experience at this hotel and am somewhat suprised at the negative reviews that others have posted on this site. The staff were exceedingly friendly and helpful, the hotel itself was comfortable with a wide array of amenities, rooms were clean and up-to-date, and the restaurants were tasty. When I'm in San Pedro Sula, I usually... More 

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Salt Lake City, Utah
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

We encountered a problem with a reservation made at the Crown Plaza in San Pedro CA. Yvonne not only corrected the reservation but was very helpful and gracious. The customer service provided was excellent and very much appreciated. Outstanding! Wish all travel problems could be resolved this easily.

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Miami, Florida
2 reviews
1 of 5 stars Reviewed February 3, 2014

I've been stayed in this crowne plaza for 2 times during my stay in honduras and it was the worse nights of my life,at check in the supervisor Jennifer treat us with bad attitude we asked for 1 bed she give us 2 stated that the hotel is sold out but is not only that she gave us the worse... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear Gabriela D, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

Level Contributor
203 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed January 24, 2014 via mobile

I tried the Crowne Plaza for this visit, location is good for business, right in downtown and within blocks of very good restaurants. Unfortunately, the area is not somewhere I would walk at night. Staff is very friendly, and food is good, but I do agree that the place needs remodeling. It keeps a 90s-00s decor and it is clean,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza San Pedro Sula, responded to this review

Dear GerardoFoodie, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are pleased you found our location and our staff commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We have taken... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 18, 2014

I recently booked 1 night at this hotel because Intercontinental Hotel had no rooms available. The hotel is definitely outdated. The room was clean, furniture, bed, curtains seem like they have seen better days. Food at restaurant was ok. Staff was very nice and attentive to all my needs, they were helpful recommending restaurants nearby.

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HCrownePlazaSPS, Front Office Manager at Crowne Plaza San Pedro Sula, responded to this review

Mr. Alejandro I, thanks for taking the time to post a review, we apreciate it. We are glad you had a nice stay at our hotel and we hope to have the opportunity to serve you in the near future. All your comments are important and have been addressed to the apropiate management. More 

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