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Holiday Inn Express San Pedro Sula

2.5 of 5
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Avenida Circunvalacion Entre 12 Y 13 Calle SO, San Pedro Sula, Honduras
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Holiday Inn Express San Pedro Sula
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Ranked #21 of 35 Hotels in San Pedro Sula
A recent review
3 of 5 stars reviewed 4 weeks ago
SensationP Baden bei Wien
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Spanish first
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Baden bei Wien
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this Hotel for 3 nights which is really the maximum lengths of stay I would recommend. Rooms are rather old furnished and AC stops working when you you leave the room. Beds are really old and very soft! Breakfast is available, but very very basic and not really up to my taste, except the cinnamon rolls, which... More 

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MCortes0402, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear SensantioP, We appreciate you taking the time to share your feedback regarding your stay with us. We have taken note of your valuable comments and will use these to continually monitor and improve the quality and services we offer to our guests. Thank you for taking the time to share your thoughts and we hope to have the honor... More 

Miami, Florida
Level Contributor
7 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Honestly do not know where to begin, but let's try. No one greets you at door only one person in registration on the phone while guest waits. No one to help with luggage had to borrow a Cart to bring bags to the room. The room: dirty rugs very old towels and sheets no hair dryer phone did not work,... More 

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MCortes0402, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Cobicollection, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Travelers are raving about these San Pedro Sula hotels

Ham Lake, Minnesota
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 11, 2015

This is a good hotel. The staff is always very friendly and have always been stellar. The staff speak English and are very helpful as to directions or needed accommodations. The hotel is very close (walking distance) to several malls and lots of restaurants however it would be much safer to take a taxi or your own vehicle (especially after... More 

Was this review helpful? Yes
MCortes0402, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Mccreadym, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Roatan, Honduras
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 27, 2015 via mobile

A great and easy check in, the room was clean however we lacked in towels - there were enough for 1 person.. The room was well equipped with TV - closet, etc like you would expect from any holiday inn making it a comfortable choice when traveling.

Was this review helpful? Yes
mesiman1973, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Chris, Thank you for your review. Our management team consistently works to meet or exceed Holiday Inn standards. I am sorry we have failed in this stay. Management has taken immediate action to make sure that this does not occur again. We hope you give us an opportunity to better serve you in your next stay in San Pedro... More 

Arlington, Virginia
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed April 26, 2015

First impressions are everything, The receptionist was very polite and attentive. But I got the floor where my room was located and the hallway was dark. I saw a staff person and asked why the lights where off. She shrugged and said, the light bulbs must have burned. Then I get to the room, and the metal lock that normal... More 

Was this review helpful? Yes
mesiman1973, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Rose Mary, Thank you so much for taking your time to review our hotel. I am sorry that we did not meet your expectations. We have looked into each one of your comments and are taking action immediately to correct them. If you plan to come back to San Pedro Sula, please contact us directly and we will make... More 

Fargo, North Dakota
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 8, 2015

We made our res online. All was good upon checking in. I couldn't get any hot water in the shower. Breakfast was mediocre and coffee bad, but it was clean and quiet. Seemed overpriced for the country we were in. It was close to a decent sized shopping mall.

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HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear MariaLynA, We appreciate you taking the time to share your feedback regarding your stay with us. I'm sorry the food served during your travel did not live up to your expectations. I have taken note of your valuable comments and will use these to continually monitor and improve the quality and services we offer to our guests. Thank you... More 

Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 25, 2015

By the time taxes are added, it was about $150usd a night... very high for a holiday Inn and not goodvalue for this particular HI. There was no coffee maker which all HI's I have stayed at have had. breakfast was adequate... The pool was nice, but more lounge chairs are needed as there were only 2. Gym was adequate.... More 

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HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Mr. Bosmadavi, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding there was no coffee maker in your room. We apologize for that. We hope you give us a chance in the near future to serve you again as... More 

Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 18, 2015

On January sixth we checked into the Holiday Inn Express. We were told upon booking the hotel that we would be on the 10th floor, and that we would have rooms next to each other. Those were the main reasons that we agreed to the hotel. Upon arrival we were told that we would be on the 4th floor not... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Rusty B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, the lack of hot water and the reservation confusion which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel... More 

1 review
4 of 5 stars Reviewed January 14, 2015

Excellent service, primarily in front desk. Quick check in and check out. Great location. Breakfast is simple but enough. Lodging price is below the surrounding hotels. Gym is good enough also for a short stay.

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review
Google Translation

Estimado Sr. Juan Carlos, Agradecemos sus comentarios y saber que logramos hacerlo sentir bien en nuestro Hotel, esperamos poder recibirlo... More 

Utila, Honduras
1 review
5 of 5 stars Reviewed September 28, 2014

When traveling to the Bay Islands, as we do regularly, connections often require a sleep over in San Pedro. Holiday Inn Express is a very safe choice and centrally located near all the big shopping facilities. The rooms are big, comfortable, modern and tidy. Bathrooms have a bathtub-shower and offer all amenities you might need. Rooms are equipped with big... More 

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Anabanana, Thank you for sharing your thoughts about our Hotel and its benefits, its a pleasure for us to receive this kind of comments because its our purpose everyday to give to our guests the best of us. We hope to serve you again soon. Sincerely, More 

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