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Holiday Inn Express San Pedro Sula

2.5 of 5
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Avenida Circunvalacion Entre 12 Y 13 Calle SO, San Pedro Sula, Honduras
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Holiday Inn Express San Pedro Sula
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Ranked #17 of 35 Hotels in San Pedro Sula
A recent review
4 of 5 stars reviewed 4 weeks ago
Chris B Roatan, Honduras
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47 reviews from our community

Traveler rating
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    20
    13
    5
    1
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3
5
2
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roatan, Honduras
Contributor
15 reviews 15 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A great and easy check in, the room was clean however we lacked in towels - there were enough for 1 person.. The room was well equipped with TV - closet, etc like you would expect from any holiday inn making it a comfortable choice when traveling.

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mesiman1973, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Chris, Thank you for your review. Our management team consistently works to meet or exceed Holiday Inn standards. I am sorry we have failed in this stay. Management has taken immediate action to make sure that this does not occur again. We hope you give us an opportunity to better serve you in your next stay in San Pedro... More 

Arlington, Virginia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First impressions are everything, The receptionist was very polite and attentive. But I got the floor where my room was located and the hallway was dark. I saw a staff person and asked why the lights where off. She shrugged and said, the light bulbs must have burned. Then I get to the room, and the metal lock that normal... More 

Was this review helpful? Yes
mesiman1973, Public Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Rose Mary, Thank you so much for taking your time to review our hotel. I am sorry that we did not meet your expectations. We have looked into each one of your comments and are taking action immediately to correct them. If you plan to come back to San Pedro Sula, please contact us directly and we will make... More 

Travelers are raving about these San Pedro Sula hotels

Fargo, North Dakota
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 8, 2015

We made our res online. All was good upon checking in. I couldn't get any hot water in the shower. Breakfast was mediocre and coffee bad, but it was clean and quiet. Seemed overpriced for the country we were in. It was close to a decent sized shopping mall.

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear MariaLynA, We appreciate you taking the time to share your feedback regarding your stay with us. I'm sorry the food served during your travel did not live up to your expectations. I have taken note of your valuable comments and will use these to continually monitor and improve the quality and services we offer to our guests. Thank you... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 25, 2015

By the time taxes are added, it was about $150usd a night... very high for a holiday Inn and not goodvalue for this particular HI. There was no coffee maker which all HI's I have stayed at have had. breakfast was adequate... The pool was nice, but more lounge chairs are needed as there were only 2. Gym was adequate.... More 

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Mr. Bosmadavi, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding there was no coffee maker in your room. We apologize for that. We hope you give us a chance in the near future to serve you again as... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 18, 2015

On January sixth we checked into the Holiday Inn Express. We were told upon booking the hotel that we would be on the 10th floor, and that we would have rooms next to each other. Those were the main reasons that we agreed to the hotel. Upon arrival we were told that we would be on the 4th floor not... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Pedro Sula, responded to this review

Dear Rusty B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, the lack of hot water and the reservation confusion which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel... More 

1 review
4 of 5 stars Reviewed January 14, 2015

Excellent service, primarily in front desk. Quick check in and check out. Great location. Breakfast is simple but enough. Lodging price is below the surrounding hotels. Gym is good enough also for a short stay.

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HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review
Google Translation

Estimado Sr. Juan Carlos, Agradecemos sus comentarios y saber que logramos hacerlo sentir bien en nuestro Hotel, esperamos poder recibirlo... More 

Utila, Honduras
1 review
5 of 5 stars Reviewed September 28, 2014

When traveling to the Bay Islands, as we do regularly, connections often require a sleep over in San Pedro. Holiday Inn Express is a very safe choice and centrally located near all the big shopping facilities. The rooms are big, comfortable, modern and tidy. Bathrooms have a bathtub-shower and offer all amenities you might need. Rooms are equipped with big... More 

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Anabanana, Thank you for sharing your thoughts about our Hotel and its benefits, its a pleasure for us to receive this kind of comments because its our purpose everyday to give to our guests the best of us. We hope to serve you again soon. Sincerely, More 

Vila Velha, ES
Top Contributor
294 reviews 294 reviews
235 hotel reviews
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed September 10, 2014

For a business visit I stayed one night in San Pedro Sula. The Holiday Inn Express was an excellent chocice for this purpose. The check-in was superspeedy and the staff always helpful and very friendly. My room was huge and the aircon was working perfectly. There is an outdoor pool good for an evening swim and later to sit for... More 

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HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Doffa, Thank you for letting us give you a pleasant visit. We hope to see you soon and remember that we are always at your service. We are pleased that you liked our hotel facilities and rooms. Sincerely, More 

1 review
4 of 5 stars Reviewed July 23, 2014 via mobile

As far as my visit in San Pedro Sula (7 months); I can say I've found myself very greeted in this hotel, front desk people are very kind, service level is high standard, great view, free breakfast (although express bkfast). Excellent location. It complies with regular hotel expectations.

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Dear Michelle, thank you for your feedback. We appreciate you taking the time to share your comments regarding your stay with us. We are pleased to have you in our Hotel for a long time, we will continue serving and making it special for you. Thank you for trusting us and your room is waiting for you!! Hope to see... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 10, 2014

If you are traveling into San Pedro Sula and you are traveling in a group of three or perhaps with kids and book through the website make sure the hotel can accommodate your occupancy number. When our group traveled we were three people and we booked a room with two double beds and a cot for the third person. Upon... More 

Was this review helpful? Yes
HStaff, Director de Relaciones Públicas at Holiday Inn Express San Pedro Sula, responded to this review

Thank you for taking the time to write your review. We apologize for any inconvenience that you have experienced. We appreciate your feedback, as this is our best resource for improving guest services. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, More 

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