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Hotel Utz Jay

Certificate of Excellence
5 Calle 2-50 Zona 2, Panajachel, Guatemala
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148 reviews from our community

Traveler rating
    65
    59
    13
    6
    5
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22
59
28
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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san jose
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We chose this place because of the reviews, but I found it cold and un-inviting. The jazucczi was broken, The rooms have flourescent lighting, and worst of all, a glass bathroom door that wakes everyone up in the middle of the night because its glass???? The owner seems to be pretty miserable and even the staff gives off the feeling... More 

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Glenwood Springs, Colorado, United States
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice location, quiet, well maintained. Was in the rear through the garden which was very nice. Used the laundry service which worked out well, very clean and nicely folded. Manager was very helpful and friendly, spoke very good English. Lots of good information available. Quick walk to most anywhere in town. Breakfast was good.

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Rio Rico, Arizona
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Our little upstairs room with our own balcony was like staying in a treehouse. The rooms were immaculate and charming. The staff was helpful arranging ticket reservations for a shuttle to other cities, and the two dogs were a delight. We walked to Lake Atitlan each morning for a breakfast on the lake, and wandered the streets of Pana. Instead... More 

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Kelowna, Canada
Top Contributor
104 reviews 104 reviews
55 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

We found this place pretty last minute and I was thrilled with the price and the location. We got there pretty early so they let us put our bags in secured lockers. They have dogs, one was a puppy which was super cute to play with. The place is crazy secured with a locking gate so you feel very safe... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2015

Spent last night there. Spacious room for a very cheap price, the staff was very accommodating and helped me out. Very comfortable beds, the room came with a nice kitchen and a nice bathroom. All this for just 30 USD! very good location, just steps away from lake Atitlán and the main road. I would stay here again. Recommend.

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2015

Rooms adequate but well overpriced. Breakfast is so so. Really bad coffee ( they grow good coffee from Panama until the us though). No help from staff in regard to transport to anywhere else like the market town. Got told we are full which was not really the answer to the questions.

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Binghamton, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2015

Four of us blindly booked a stay at Hotel Utz Jay when our plans to visit Antigua were cancelled by an erupting volcano. We loved the Hotel. The service was friendly and our rooms could not have been better. In fact we had booked another hotel for later in the week and when we found that Utz Jay could accommodate... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Top Contributor
119 reviews 119 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 9, 2015

LAX Tour Agency did a wonderful job to get this hotel to fit my specifications for the lake tour. I told them that I like a small boutique hotel with characters and the price range is from "medium budget to low end". I got it. The hotel is located a block from main street in a quiet side street and... More 

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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2014

The location is great, just a few steps from Calle Santander and Lake Atitlan. In general, a nice hotel, I am not giving 5 stars because one of the reasons I chose this place was for the Jacuzzi, which was not working the day I stayed there...

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Vancouver
Top Contributor
56 reviews 56 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 6, 2014

We spent the night here in September 2014, and I would stay again. 300Q at the time for 2 people and when we asked, they gave us a free continental breakfast with that. We were also able to park our car on the secure property for that as well. Located close to the main walking/restaurants/market street and a 10 minute... More 

Was this review helpful? Yes 3
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