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Hotel Utz Jay

Certificate of Excellence
5 Calle 2-50 Zona 2, Panajachel, Guatemala
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Best prices for: 1 room 1 guest
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Hotel Utz Jay
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158 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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virginia
Level Contributor
522 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Twice a year we come come, and we always find this place so special: the gardens, rooms, customer service. This is my favorite hotel in Pana. Yes, some older rooms can be small with small bathrooms, but its charm and decor make up for it. Newer rooms are awesome! Great continental breakfast. The staff is so friendly and helpful. ONE... More 

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London, United Kingdom
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are like little 2 storey pretty sheds in a tranquil garden, they have little paths leading to each room and the rooms have relaxing balconies. The rooms are basic but clean and more than adequate. They have satellite tv. There were a few bugs in the room but nothing particularly unpleasant and there are 2 lovely alsatians guarding... More 

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Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There was absolutely nothing wrong with this place but it wasn't very memorable. It had a nice garden but we didn't end up sitting out, as I got bitten by a mozzie while reading soon after our arrival. The room was fine; clean and wi-fi generally worked fine but saw a few termite-type insects on the wooden furniture and the... More 

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Petaluma, California
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 8, 2015

This hotel is located between two main streets in Panajachel, Calle Santander and Rancho Grande. Calle Santander is where the souvenir stands, shops, restaurants and other hotels are located with a lot of vehicle and foot traffic. Utz Jay is quiet with a well tended garden and very comfortable rooms that include wifi and cable tv with all the channels... More 

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 5, 2015

Loved the garden area there and outside our room our own little patio. Wonderful breakfast at hotel restaurant highly recommend! The rooms can be quite different our traveling companions had a much larger room with a kitchen, but the smaller room we were assigned was actually more comfortable with better ventilation and quite satisfactory

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Jacksons Gap, Alabama
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 31, 2015

We paid for a basic room, but were given a suite with a basic kitchen ( no dishes, etc) with sink and frig, and a living area. We had three beds but there were only two of us. The staff was very accommodating. It seems as if every time we visit they are under construction. The larger garden has become... More 

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 7, 2015

The staff are absolutely horrible. We got there looking for a room with A/C (as we booked one) but we got a room in which the a/c does not work. we moved to a bigger room with a fan afterwards which cost the same. (got to say we got free brrakfast for that which was not included first, but wait... More 

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san jose
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 4, 2015

We chose this place because of the reviews, but I found it cold and un-inviting. The jazucczi was broken, The rooms have flourescent lighting, and worst of all, a glass bathroom door that wakes everyone up in the middle of the night because its glass???? The owner seems to be pretty miserable and even the staff gives off the feeling... More 

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Glenwood Springs, Colorado, United States
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 27, 2015

Very nice location, quiet, well maintained. Was in the rear through the garden which was very nice. Used the laundry service which worked out well, very clean and nicely folded. Manager was very helpful and friendly, spoke very good English. Lots of good information available. Quick walk to most anywhere in town. Breakfast was good.

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Rio Rico, Arizona
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 25, 2015

Our little upstairs room with our own balcony was like staying in a treehouse. The rooms were immaculate and charming. The staff was helpful arranging ticket reservations for a shuttle to other cities, and the two dogs were a delight. We walked to Lake Atitlan each morning for a breakfast on the lake, and wandered the streets of Pana. Instead... More 

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