What can I say. This was truly a home away from home. It is very close to the lake and close to everything. Besides location, it was the warmth of the staff and Julio that really made the difference. They helped with tours, transportation, and restaurants. They were very friendly and approachable. Made my Wife and I feel very comfortable.... more

Our third floor room was clean, with a view of the lake. TV had lots of weak channels, but who`s watching? Staff was efficient, friendly, and helpful, and the free Internet connection readily available. No complaints whatsoever, and we would use this one again. more

My wife and I stayed at four moderately-priced hotels during our one week stay in Guatemala and this hotel was the best. We stayed two nights. The room was clean, the staff was friendly and helpful, and there was hot water in the bathroom. The staff arranged tours of Lake Atitlan and of Chichicastenango. We highly recommend both tours.Also El... more

This hotel is extremely nice. My only complaint would be the stairs, but if you want a first or second floor room, to avoid stairs, just ask for one. The view of the lake from the 4th floor was nice, but we were so busy touring the lakeside villages that I honestly had no time to enjoy the view. The... more

Staying at the Posado de los Volcanes was the best decision we made regarding our trip to Guatemala. During our trip we stayed in four different hotels, some of them costing over twice as much, but liked this hotel the best. We stayed on the third floor. The room was bright and clean. Upon our arrival the front desk staff... more

I stayed here with my boyfriend for two nights. We had a room on the 4th floor (401) which was very clean and spacious. We were a little sad that the hot water was almost non-existent most of the time we were there. Other than that however, we really enjoyed our stay at the hotel. Nice bathroom, lovely shared balcony... more

We stayed here in July of 2008. The room we had on the fourth floor was a good size, very clean. The staff was extremely helpful. I had all my questions answered over email before we got there. The transportation service the hotel provides is very convenient and the vans are in good shape. The hotel is located on the... more

We stayed here a couple nights and were very happy with it. The staff was extremely helpful and friendly, probably the nicest of any of the places we stayed on our trip. I had trouble with my phone card, and two of them were there to help me dial and confirm that it was a problem with the card, not... more

Rooms are modern and clean (we were on second floor), great location, but the best part was the staff - they were tremendously helpful with tips, advice, calling a coffee farm that we wanted to visit. Free internet in the lobby. And it's worth it to pay a bit extra for their van rides - they have seatbelts, and the... more