We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Porta Hotel Del Lago

GreenLeadersGold level
Hotel website
2 Avenida 6-17 Zona 2, Panajachel, Guatemala
Announcement
Book Directly and Save!!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Porta Hotel Del Lago
Professional photos View all
Browse nearby
Porta Hotel Del Lago
Porta Hotel Del Lago
Porta Hotel Del Lago
Add Photo Write a Review

231 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    52
    103
    54
    13
    9
See reviews for
65
66
14
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (231)
  • Mar-May only
    (55)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (71)
All months
Ohio
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a very good hotel. It appeared clean and the "included" breakfast was good. I got the "included" breakfast as part of an Overseas Adventure Travel (OAT) packaged tour. The bed was comfortable and everything in my room worked; well maybe the shower head didn't work was well as I would have liked but it got the job done.... More 

Was this review helpful? Yes
San Jose, Costa Rica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was the best hotel we could find in the small but touristic town of Panajachel. Hotel seemed to be and older hotel recently remodeled. It was clean and confortable. No air, so at night the room got a bit hot. You could open the terrace door, but bugs came in. Front desk service not so friendly and usually did... More 

Was this review helpful? Yes
Laramie, Wyoming
2 of 5 stars Reviewed 5 days ago NEW

Great view. Near water and shopping. Clean, everything worked. Food not good. Service marginal. They tried but lousy English. Desk personnel clumsy. We wanted help arranging tours. Tour desk and concierge desk empty most of the time. We got inaccurate information about when they would be present. Desk called tour company and just said no answer. I walked to shopping... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Harry JJ Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We apologize for not meeting your expectations for the Travel Agency, they are external to our operations, so we will discuss it with the Travel Agency Manager. Regards Ana María More 

Salt Lake City, Utah
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here multiple times over many years and have always had a good experience. Rooms are clean, views are nice and the breakfast buffet is excellent. It is a short walk from the main street and far enough away that it is quiet.

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Brett S Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More 

Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The view from our room was amazing. You look over the lake and can see the volcanos. The rooms were nice and spacious. The pools were awesome. The restaurant not so good but, that isn't what we were here for. Easy access to water front and town.

Was this review helpful? Yes 2
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Zentrekke Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The best thing about this hotel is the view. If you get a top floor room you can see the lake from your balcony. Everyone gets the view from the pool area. We had a 1st floor room just over the lobby which is convenient & we can pull the lobby wifi. (No wifi set up for the rooms). Lobby... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Dawn W Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the view of Lake Atitlan. Regards Ana María More 

Atlanta, GA
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel Porta Lago Several story (highest rooms on floor 5) hotel directly on the gorgeous Lake Atitlan within steps of the main drag (Santander) in Panajachel. I struggled with where to stay on our first trip to the lake and had originally booked Hotel Atitlan (more later) but wanted to be close to "the action". This hotel has some definite... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear emcfish Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony, the extremely attentive service and outstanding staff. Comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into... More 

Boston, Massachusetts
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for seven days in June. The ex-pats see it as the Marriott of Panajachel. Five stories tall right on the lake with fantastic views over the lake to the volcanos. I asked for a corner room which was larger and maybe less noisy. Breakfast is included and is very nice. The staff was great and welcoming and behind... More 

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Toby 1954 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view and be part your experience on the Lake Atitlan. Regards Ana María More 

Pasadena, Ca
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just returned from a short visit to the Lago Atitlan area. Porta Hotel Del Lago was a pleasant surprise. I may not be the W of San Francisco, but for Guatemala, nice enough. We had a group of 25 show up with botched reservations. The staff was able to accommodate our group and match our previous rate. The hotel... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear jslcte Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. We are pleased that you enjoyed the wonderfull view and be part your experience on the... More 

Essen, Germany
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed June 25, 2015

Once again back at this hotel who undoubtedly has THE best views on Lago Atitlan. And the fact that you come here to enjoy the scenery and you know there is no other hotel in Pana with equal views from the rooms makes look aside a few negative points…. Make sure you choose a room in the middle of the... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Jeannine2 Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms. We are pleased that you enjoyed the wonderfull view and be part your experience on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

183 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (135)
Viewed
Hotel & grounds (44)
Viewed
Pool/beach area (13)
Viewed
Room/suite (11)
Viewed
View from room (21)
Viewed
Dining (7)
Viewed
Family/play areas (2)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (2)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Room/suite (14)
Viewed
Pool/beach area (5)
Viewed
View from room (3)
Viewed
Dining (8)
Viewed
Hotel & grounds (6)
Viewed
Business center/function rooms (1)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Panajachel hotels
29.1 mi away
Hotel Atitlan
Hotel Atitlan
#4 of 30 in Panajachel
4.5 of 5 stars 458 reviews
28.3 mi away
Villas Balam Ya
Villas Balam Ya
#2 of 30 in Panajachel
4.5 of 5 stars 89 reviews
28.7 mi away
Hotel Regis Panajachel
Hotel Regis Panajachel
#6 of 30 in Panajachel
4.0 of 5 stars 151 reviews
Show Prices
Show Prices
Show Prices
30.4 mi away
Hotel La Riviera de Atitlan
Hotel La Riviera de Atitlan
#21 of 30 in Panajachel
3.5 of 5 stars 47 reviews
28.9 mi away
Jardines del Lago
Jardines del Lago
#7 of 30 in Panajachel
4.0 of 5 stars 126 reviews
31.3 mi away
Villa Santa Catarina
Villa Santa Catarina
#11 of 30 in Panajachel
4.0 of 5 stars 97 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay