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Porta Hotel Del Lago

3.5 of 5 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Porta Hotel Del Lago
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Porta Hotel Del Lago
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181 reviews from our community

Traveler rating
    42
    83
    43
    6
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

My room had a great view of the lake, but there were lots of ants in the bathroom and in the bedroom near the balcony and around the beds. We swapped our room with our tour-leader and it turned out that her room was also infested with ants, but a lot less. The housekeeping later came up to spray both... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear A L Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your ants comment. We will discuss it with the company to providing monthly fumigation service. Regards Ana María More 

Midlothian, Virginia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a large group of almost 40 women. The rooms were large & quiet, beds clean. The shower was hot and the staff was helpful and friendly. Most of us didn't have time to get in the pool, but it was very pretty. There was plenty of shopping at the bottom of the hill by the lake. We took... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear HaitiRN97 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. We are pleased that you enjoyed the wonderfull view and be part your experience on the... More 

Phoenix, Arizona
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I believe all rooms at this crescent shaped resort hotel have balconies that face Lake Atitlan and the volcanoes, also convenient for watching the sunsets. There are spacious grounds, a pool, a large restaurant, but unfortunately a poorly equipped fitness center. The public spaces are very nicely decorated with Guatemalan/Mayan pottery, textiles, and masks. The staff is friendly. Shopping and... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear chochunte Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your fitness center comment. thank you so much for your comment on Tripadvisor! Regards... More 

Houston, Texas
Top Contributor
71 reviews 71 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in an excellent location of Panajachel. It is in within walking distance to everything. We stayed here for two nights and the room we had excellent views of Lake Atitlan. The room we had was spacious, clean, comfortable and had two double beds. The bathroom was also large.There was no in-room wi-fi. You have to go to... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Tworns Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your comments are taken into consideration to take the necessary actions to improve. Regards Ana María More 

Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 17, 2015 via mobile

Nice hotel with good service and friendly staff. The pool was nice although the water was a bit cool. The location is great, moments to the lake and 10 minutes walk to many restaurants and shopping. I would recommend this hotel.

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Dan M Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More 

Saint Augustine, Florida
Top Contributor
93 reviews 93 reviews
54 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed January 16, 2015

Very nice hotel in a great location on the banks of Lake Atitlan. Would I recommend? yes. Good food, altho the response was slow. Rooms all face lake and wonderful view of volcanos. Shopping and town right out the door.

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Want To see... Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony and be part your experience on the Lake Atitlan. We look forward to welcome you again Regards Ana María More 

Reno Nevada
Top Contributor
107 reviews 107 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 13, 2015

We had reserved rooms at a small hotel in Pana, something more our style. But when we got to the hotel (we'll never understand why) they told us they didn't have the rooms and sent us down, at no additional expense, to Porta Hotel Del Lago. Desk service was excellent. The weather was beautiful and we opened the door to... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Tourgodde Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony and be part your experience on the Lake Atitlan. We look forward to welcome you again Regards Ana María More 

Ningbo, China
Top Contributor
74 reviews 74 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 10, 2015

The benefits of being right next to the lake is the incredible view to wake up to, but the negative side is the noise of all the party boats during the day. Really noisy during the day, like a frat house. Service and the restaurant was top notch, but I prefer a quieter location.

Was this review helpful? Yes
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Philip W Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your comment. Regards Ana María More 

Olympia, Washington
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 9, 2015

Large hotel with the best views of Lake Atitlan. The hotel was a bit dated but the location and service were A plus! No AC so the room was hot. Breakfast was great - we ordered off the menu and were very pleased.

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Paul W Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view and breakfast. Regards Ana María More 

San Diego, California
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2014

They saved our weekend in Lake Atitlan. We booked wrong transportation(DUMPED US IN DOWNTOWN Pannehachel instead of booked B&B). Found our B&B and oooooh boy, not gonna mention the name, but no thanks. We went and ate, best food ever, little cafe across street from entry to Porta, you have to try this place, AWESOME! Anyway, walked across to the... More 

Was this review helpful? Yes 3
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SoCalBeac... Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time in the hotel. Regards Ana María More 

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Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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