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Porta Hotel Del Lago

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2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Porta Hotel Del Lago
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206 Reviews from our TripAdvisor Community

Traveler rating
    46
    93
    51
    8
    8
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56
61
12
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Top Contributor
142 reviews 142 reviews
89 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The quality of the hotel and the location on the edge of Lake Atitlan made this a highlight of our week in Guatemala. Big rooms with good amenities (although no hot water for up to 15 minutes for 2 of our 3 showers was annoying) and a great restaurant which did good breakfasts and excellent dinners. Staff were good and... More 

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Wetumpka, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow, what a wonder hotel in the heart of Panajachel on Lake Atitlan. Excellent rooms, Excellent restaurant, Excellent Grounds. Close to all shopping and sits on the lake. My First choice in Panajachel.

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear One_Video.. Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time. Warm wishes Ana María More 

Montreal, Qc, Canada
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel located right on Lake Atitlan, facing volcanos. Surroundings are pleasant and shopping within easy walking distance. Hotel clean and spacious and food delicious. Staff friendly and welcoming Would definitely recommend.

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Marefrequ Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta Hotel... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we returned to porta del Lago hotel on our way to Palenque to SanCristobal de las Casa, Mexico. Panajachel was our first and last stop. We are a senior grandmother with some walking issues, my daughter and her 7 year old daughter. Mr. Alfredo Garcia, our excellent driver for this 11 day trip, picked us up at the airport in... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Anemarie7 Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del Lago de... More 

Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
61 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 17, 2015

I stayed here in April 2015 during a tour of Central America with OAT. This is a unique hotel in a good location with gorgeous views. It has a very nice pool right on the lake. The service and food in the restaurant were very good. The best aspect of the rooms are the balconies with the fabulous views of... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Kingscomm Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comment. Regards Ana María More 

Poway, California
Top Contributor
87 reviews 87 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 7, 2015

This hotel is a bit "worn" but the location is excellent, facing the lake and situated right next to many restaurants and places to shop. The room furnishings seem dated but the walls are solid and the rooms are quiet, with superb views of the lake and the volcanoes. The breakfast buffet was first-rate and the staff is friendly. The... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado RandSand Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago... More 

Denver, Colorado
Top Contributor
57 reviews 57 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 4, 2015

Hotel was clean and well located. Located right on the lake. Rooms were spacious and clean. Service was fine and the breakfast was great. Needed to go to lobby to use WiFi and at times it did not work very well. Very small safe in room. The air conditioner was a portable unit and worked so/so. We opened the patio... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Judi L Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso... More 

UK
Top Contributor
71 reviews 71 reviews
54 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed March 24, 2015

I booked this to have something a bit more 'standard' at the end of my trip having stayed in smaller more boutique places around Guatemala. A big draw was the large swimming pool, so I was highly disappointed that it was closed for maintenance during all of my stay, and they hadn't alerted me of this beforehand. Guests could use... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SenaUK Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana Ma More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 23, 2015

Good hotel with average service. Not every one was nice but in general it's ok. I was not told that they were full when I called. I bought online and no one explained at the hotel that I had no right to anything but the room when you buy online. I ended up paying $250 extra when I could have... More 

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AGarcia77 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María More 

Albuquerque, New Mexico
Top Contributor
308 reviews 308 reviews
112 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed March 20, 2015

I stayed 2 nights in room 405. Two double beds, no AC but nice breeze from fan and thru screened window. Dim lighting, comfortable bed and pillow. Standard bath. Drinking water available from large devices in the hallway outside rooms - great way to fill up your water bottles or the pitcher provided in the room. Balcony with wonderful views... More 

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