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Porta Hotel Del Lago

3.5 of 5 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Porta Hotel Del Lago
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Porta Hotel Del Lago
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Porta Hotel Del Lago
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152 reviews from our community

Traveler rating
    34
    71
    36
    4
    7
See reviews for
40
47
7
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Essen, Germany
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

..as much as I enjoyed my stay the last time, as much I was disappointed this time. I had booked a suite as those werde supposed to be the rooms with the best views on the 4 and 5 floor. To my uttter disappointment they stuck me in a suite on the 3rd floor to the right of the building... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Dear Jeannine2 Agradecemos el habernos compartido sus comentarios, sus observaciones nos ayudan y motivan a poder brindar cada día un... More

Melbourne
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 11, 2014

This is a behemoth of a hotel right on Lake Atitlan. Rooms were nice and beds were comfy, and if it wasn't raining when we were there, we would have had a brilliant view of the volcanoes and the lake. But it just seemed like a "Conference" hotel. Large groups of people who worked together were there and just so... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Shar_Melb Thank you very much for taking the time to review your experience at Porta Hotel del Lago. Regards Ana María More

Ecuador
2 reviews
4 of 5 stars Reviewed October 2, 2014

I give them 4 stars for service and efforts. But beware that I had 2 huge problems. 1. The front desk check out was a nightmare, took them an hour to get me an invoice (there was no line), and they neglected to give me back my cedula (which is my legal residency card for my country of Ecuador)..now I... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SSA444 Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Regards Ana María More

Antigua, Guatemala
Top Contributor
80 reviews 80 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 24, 2014

Based on the Porta website and my experience at the Porta Hotel in Antigua, I was quite disappointed. This hotel needs a serious remodel. All of the material joints in the bathroom were cracked and nasty from age. The closet was made of painted plywood. The finishes are about 10 years old, and to their credit, probably looked great then.... More

Was this review helpful? Yes 1
New York, New York, United States
Top Contributor
78 reviews 78 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 21, 2014

We had a phenomenal time in Porta hotel Del Lago! From the moment we checked in, Anna Maria (hotel manager) as well as Erik Marcellino (Sales Director) made sure we have all we need and that we're completely satisfied. Rooms are nice and the view is fantastic! Restaurant is great- we enjoyed it for breakfast and dinner and the pool... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Raphael B Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. Customers like you make us improve every day, we appreciated all your valuable comments during... More

Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

My wife and I stayed at Porta Hotel Del Lago for 8 nights. We found the hotel to be clean, well maintained. All the employees were very pleasant. Sandra was great at making omelets and at coaching us in our Spanish skills. We took advantage to walk through the street shops. Additionally we took a boat ride across the lake... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Mike H Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed your stay with us. It gives me pride and pleasure to share your lovely comments with Sandra. Once again, thank you so much for this wonderful comment on Tripadvisor! Regards Ana María More

Top Contributor
83 reviews 83 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 1, 2014

First off I found it hard to make a decision on a hotel. No hotel seemed to be well located and have great ratings. The Porta hotel is well located and all rooms have lake views. The hotel is off the main noisy street, Santander, but close to it. The hotel is quite tired and the restaurant is pricey, but... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Hexanik Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2014

Love staying at this hotel. The views of Lake Atitlan and the surrounding volcanoes are beyond compare. The friendly staff even took us to the roof so we could take pictures of the breathtaking views of the lake and volcanoes from the top of the hotel. Our all inclusive package included all of our meals which were all delicious and... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Paulglass Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view, food and gardens. It gives me pride and pleasure to share your lovely comments with my colleagues. Once again, thank you so much for this wonderful comment on Tripadvisor! Regards Ana María More

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 14, 2014

Really poor service. Tried to check in during check in hours, they said we had to wait and gave no explanation why. There was a problem with my bill, again they were unwilling to adjust it. The staff we generally unenthusiastic and apathetic. Impossible to get towels at the pool. My kids, however, loved the trampoline and pool and the... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear mdlbs Thank you for taking the time to review your experience. I was sorry to read that certain parts of your stay in Porta Hotel del Lago did not live up to your expectations. I've shared your comments with our team about the unenthusiastic and apathetic attitudes. Please allow us to express our sincerest apologies. It is our hope... More

Guatemala
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 29, 2014

The reason for a 1 star review is simple, I've never been in a hotel with such a bad service and policies. The thing that sent me off to write this review is that I needed something from my room and I had a friend that was with me. I asked him to go with me, but the security guard... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AloGonz We truly apologize for the inconveniences during your stay with us. Please be aware that we are going to work on weaknesses encountered on your most recent experience at Porta Hotel del Lago. Ana María More

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Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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