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Porta Hotel Del Lago

GreenLeadersGold level
2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Best prices for: 1 room 1 guest
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Porta Hotel Del Lago
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Porta Hotel Del Lago
Porta Hotel Del Lago
Porta Hotel Del Lago
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198 reviews from our community

Traveler rating
    42
    92
    48
    8
    8
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we returned to porta del Lago hotel on our way to Palenque to SanCristobal de las Casa, Mexico. Panajachel was our first and last stop. We are a senior grandmother with some walking issues, my daughter and her 7 year old daughter. Mr. Alfredo Garcia, our excellent driver for this 11 day trip, picked us up at the airport in... More 

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Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
61 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here in April 2015 during a tour of Central America with OAT. This is a unique hotel in a good location with gorgeous views. It has a very nice pool right on the lake. The service and food in the restaurant were very good. The best aspect of the rooms are the balconies with the fabulous views of... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Kingscomm Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comment. Regards Ana María More 

Poway, California
Top Contributor
82 reviews 82 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a bit "worn" but the location is excellent, facing the lake and situated right next to many restaurants and places to shop. The room furnishings seem dated but the walls are solid and the rooms are quiet, with superb views of the lake and the volcanoes. The breakfast buffet was first-rate and the staff is friendly. The... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado RandSand Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago... More 

Denver, Colorado
Top Contributor
56 reviews 56 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was clean and well located. Located right on the lake. Rooms were spacious and clean. Service was fine and the breakfast was great. Needed to go to lobby to use WiFi and at times it did not work very well. Very small safe in room. The air conditioner was a portable unit and worked so/so. We opened the patio... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Judi L Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso... More 

UK
Top Contributor
71 reviews 71 reviews
54 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed March 24, 2015

I booked this to have something a bit more 'standard' at the end of my trip having stayed in smaller more boutique places around Guatemala. A big draw was the large swimming pool, so I was highly disappointed that it was closed for maintenance during all of my stay, and they hadn't alerted me of this beforehand. Guests could use... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SenaUK Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana Ma More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 23, 2015

Good hotel with average service. Not every one was nice but in general it's ok. I was not told that they were full when I called. I bought online and no one explained at the hotel that I had no right to anything but the room when you buy online. I ended up paying $250 extra when I could have... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AGarcia77 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María More 

Albuquerque, New Mexico
Top Contributor
306 reviews 306 reviews
112 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed March 20, 2015

I stayed 2 nights in room 405. Two double beds, no AC but nice breeze from fan and thru screened window. Dim lighting, comfortable bed and pillow. Standard bath. Drinking water available from large devices in the hallway outside rooms - great way to fill up your water bottles or the pitcher provided in the room. Balcony with wonderful views... More 

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Miami Beach
Top Contributor
206 reviews 206 reviews
43 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed March 13, 2015

We stated here three nights on our Smartour and it is in an excellent stop by Panajachel. Our room we had excellent views of Lake Atitlan and was spacious, clean, with all the comforts plus two double beds. The bathroom was ample. There is no in-room Wi-Fi, this is available in the public areas only. We received the typical complimentary... More 

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear MichaelAM Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view and be part your experience on the Lake Atitlan. Regards Ana María More 

Hong Kong, China
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 20, 2015

My room had a great view of the lake, but there were lots of ants in the bathroom and in the bedroom near the balcony and around the beds. We swapped our room with our tour-leader and it turned out that her room was also infested with ants, but a lot less. The housekeeping later came up to spray both... More 

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear A L Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your ants comment. We will discuss it with the company to providing monthly fumigation service. Regards Ana María More 

Midlothian, Virginia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 16, 2015

We had a large group of almost 40 women. The rooms were large & quiet, beds clean. The shower was hot and the staff was helpful and friendly. Most of us didn't have time to get in the pool, but it was very pretty. There was plenty of shopping at the bottom of the hill by the lake. We took... More 

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear HaitiRN97 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. We are pleased that you enjoyed the wonderfull view and be part your experience on the... More 

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