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All 29 Panajachel hotels

Porta Hotel Del Lago

3.5 of 5 Hotel   |   2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Ranked #12 of 29 hotels in Panajachel
A recent review
3 of 5 stars reviewed 1 week ago
mbungay Antigua, Guatemala
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144 people have reviewed this hotel

Traveler rating
    34
    67
    32
    4
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Antigua, Guatemala
Top Contributor
56 reviews 56 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Based on the Porta website and my experience at the Porta Hotel in Antigua, I was quite disappointed. This hotel needs a serious remodel. All of the material joints in the bathroom were cracked and nasty from age. The closet was made of painted plywood. The finishes are about 10 years old, and to their credit, probably looked great then.... More

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New York, New York, United States
Top Contributor
76 reviews 76 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a phenomenal time in Porta hotel Del Lago! From the moment we checked in, Anna Maria (hotel manager) as well as Erik Marcellino (Sales Director) made sure we have all we need and that we're completely satisfied. Rooms are nice and the view is fantastic! Restaurant is great- we enjoyed it for breakfast and dinner and the pool... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Raphael B Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. Customers like you make us improve every day, we appreciated all your valuable comments during... More

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at Porta Hotel Del Lago for 8 nights. We found the hotel to be clean, well maintained. All the employees were very pleasant. Sandra was great at making omelets and at coaching us in our Spanish skills. We took advantage to walk through the street shops. Additionally we took a boat ride across the lake... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Mike H Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed your stay with us. It gives me pride and pleasure to share your lovely comments with Sandra. Once again, thank you so much for this wonderful comment on Tripadvisor! Regards Ana María More

Top Contributor
83 reviews 83 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First off I found it hard to make a decision on a hotel. No hotel seemed to be well located and have great ratings. The Porta hotel is well located and all rooms have lake views. The hotel is off the main noisy street, Santander, but close to it. The hotel is quite tired and the restaurant is pricey, but... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Hexanik Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Love staying at this hotel. The views of Lake Atitlan and the surrounding volcanoes are beyond compare. The friendly staff even took us to the roof so we could take pictures of the breathtaking views of the lake and volcanoes from the top of the hotel. Our all inclusive package included all of our meals which were all delicious and... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Paulglass Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view, food and gardens. It gives me pride and pleasure to share your lovely comments with my colleagues. Once again, thank you so much for this wonderful comment on Tripadvisor! Regards Ana María More

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 14, 2014

Really poor service. Tried to check in during check in hours, they said we had to wait and gave no explanation why. There was a problem with my bill, again they were unwilling to adjust it. The staff we generally unenthusiastic and apathetic. Impossible to get towels at the pool. My kids, however, loved the trampoline and pool and the... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear mdlbs Thank you for taking the time to review your experience. I was sorry to read that certain parts of your stay in Porta Hotel del Lago did not live up to your expectations. I've shared your comments with our team about the unenthusiastic and apathetic attitudes. Please allow us to express our sincerest apologies. It is our hope... More

Guatemala
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 29, 2014

The reason for a 1 star review is simple, I've never been in a hotel with such a bad service and policies. The thing that sent me off to write this review is that I needed something from my room and I had a friend that was with me. I asked him to go with me, but the security guard... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AloGonz We truly apologize for the inconveniences during your stay with us. Please be aware that we are going to work on weaknesses encountered on your most recent experience at Porta Hotel del Lago. Ana María More

Brisbane, Australia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 10, 2014

Loved this place ... the location was great, and the views to the lake and volcano amazing, though the cloud cover didn't lift for a very clear view.... A few minutes walk down to the lake edge to catch the boat to Santiago de Atitlan and walking into the town centre and all the little market stalls made this place... More

Was this review helpful? Yes 2
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Anzactrau Thank you for sharing your experience during your stay at Porta Hotel del Lago, we are pleased that you enjoyed the wonderfull view. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More

Essen, Germany
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 5, 2014

… for years I’ve been going to another hotel in Pana, but once you’ve been to the Porta del Lago and been sitting on your balcony enjoying those magnificent views, it’s difficult to go elsewhere again. Admittedly the building is old and outdated and even with the renovations of the rooms there are things that can’t be changed, so it’ll... More

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Jeannine 2 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your internet service comment. It gives me pride and pleasure to share your... More

Fountain Valley, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed here on May 24, the hotel offer amazing view of the lake and the volcano. The dock was just a minute away if you want to go to Santiago or other Mayan villages. We can watch sunrise and sunset from the balcony. The room is comfortable and clean. Breakfast was wonderful with variety of choices and really fresh... More

Was this review helpful? Yes 2
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Kristy D Thank you very much for your glowing review. It gives me pride and pleasure to share your lovely comments with my colleagues. Once again, thank you so much for this wonderful comment on Tripadvisor! Regards Ana María More

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Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Number of rooms
100

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  • At what time does the pool open each day?

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