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All 27 Panajachel hotels

Porta Hotel Del Lago

3.5 of 5 Hotel   |   2 Avenida 6-17 Zona 2, Panajachel, Guatemala
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Porta Hotel Del Lago
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73%
Ranked #10 of 27 hotels in Panajachel
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
xnyrnkc Leawood, Kansas
  • Reviews (125)
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125 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Leawood, Kansas
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Porta Hotel del Lago is a touristy hotel with many floors. The rooms all face the pool area and have balconies. The views of the lake and sunsets are beautiful. the rooms themselves are spacious with comfortable beds and bathroom amenities. The hotel and rooms are in need of renovation but that is an observation, not a complaint. the... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear xnyrnkc Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities. In 2013 we remodeled 60 rooms and elevators, we are continue remodeling in 2014 our facilities, so your comments are welcome... More

Charlottetown, PEI
Top Contributor
197 reviews 197 reviews
34 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location (walking distance to Panajachel main streets) and the views (Atitlan and volcanoes) are excellent as are the grounds and pool. The room, although they appear to have been recently painted are very tired looking. Staff is extremely friendly and the buffet breakfasts (omelet station) and buffet dinners are quite good.

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Happy Cana... Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities. In 2013 we remodeled 60 rooms and elevators, we are continue in 2014 remodeling more rooms and our facilities, so... More

Miami
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 7, 2014

This hotel is very comfortable, located by the lake, while having easy access to the town. The rooms are spacious and well appointed. The view from our balcony was to die for, and the pool was very nice with beautiful gardens. Although our room didn't have A/C we didn't miss it, since it had an oscillating fan and we could... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado SunnyInn Fue un placer servirle y formar parte de su experiencia del maravilloso Lago de Atitlán. Queremos expresar, nuestro... More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2014

Panajechel is a small town on lake Atitlan that hasn't been built up like other "resort cities". The Porta Hotel is in a great location and has wonderful unobstructed views of the lake and volcanoes. The staff was very friendly and helpful. Part of Lake Atitlan's charm are the rustic towns easily accessible by small boat. You couldn't ask for... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada/o mdjmcl Fue un placer servirle y formar parte de su experiencia del maravilloso Lago de Atitlán. Queremos expresar, nuestro... More

Tobago
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2014

Great value for money with a fabulas location overlooking the lake. The room was large and comfortable with a great view not only of the lake but also of the distant volcano. When I arrived I was offered a room on the first floor which was viewless so asked for one on a higher floor which was perfect. The restuarante... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Chrisintt Thank you very much for your glowing review. It gives me pride and pleasure to share your lovely comments with my colleagues. They are a very dedicated group of professionals who are committed to ensuring that our customers have a personal "home away from home" experience and I am thrilled that they have consistently delivered this high standard... More

London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 9, 2014

We spent 5 nights in the Porta, our room had a view of Lake Atitlan and the volcanoes. The room was a good size with a small balcony. The dinner in the restaurant was very good we ate there every night. The staff were friendly and helpful.There is only wifi in the public areas which needs to be upgraded to... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Jocelyn D Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms. We look forward to welcome you again and exceed all your expectations. Regards Ana María More

Bangkok, Thailand
Top Contributor
51 reviews 51 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed February 6, 2014

the location is very good and that's about the only good thing with this hotel everything looks old, outdated, more or less broken. the common areas as well as the rooms. the rooms have great views over the lake and volcanoes, but they are very small. the restaurant looks like a factory restaurant. it is depressing. the food, we had... More

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear PhPhPh_12 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities. In 2013 we remodeled 60 rooms and elevators, we are continue remodeling our facilities in 2014 so your comments are welcome.... More

Newport Beach, California
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2014

This hotel was by far the largest and nicest on the lake. I was looking more for a B&B but for the price, I thought why not go for a nice hotel. All the rooms have breaktaking views of the lake and right by the boat dock. Great location and great service.

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Cheryl B Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Ana María More

Moscow, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 20, 2014

Very nice hotel with clean, quite new rooms. We didn't eat in the hotel, because, there are many interesting cafes and restorans around. From my point of view, twin beds are very small (not more then 150 cm by width.

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AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Anna_Gera Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago locate in the Lake of Atitlán. All rooms are equipped with 2 double beds size(1.35 meter wide by 1.90 meter long), the rooms are designed for 2 people in it. When people required extra bed for 3 persons in the same room,... More

Evanston, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2014

This hotel has the perfect location, every balcony has a view of the lake and volcanoes. Good sized, clean room. I chose it because of the large swimming pool and wasn't disappointed. Walking distance to everything. Can't speak to food, since we didn't eat there at all.

Was this review helpful? Yes 1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear fay b Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More

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Additional Information about Porta Hotel Del Lago

Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Address: 2 Avenida 6-17 Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#4 Family Hotel in Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style
#4 Family Hotel in Panajachel
Hotel Class
Number of rooms
100

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