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Hotel Regis Panajachel

2.0 of 5 Calle Santander, 3a. Avenida 3-47 Zona 2, Panajachel, Guatemala
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Hotel Regis Panajachel
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Hotel Regis Panajachel
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115 reviews from our community

Traveler rating
    39
    51
    16
    6
    3
See reviews for
21
44
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 24, 2014

Hotel Regis in Panajachel, Guatemala was an excellent vacation stay. It is right on the main shopping street that leads directly to Lake Atitlan, but is quiet & feels secluded. Once the vacationer passes through the gates of the resort he walks back in to a beautiful flower garden and a series of single rooms and bungalows. There were 3... More 

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AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear kaisgrann Thank you for sharing your experience during your stay at Regis Hotel & Spa. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! regards Ana María More 

Lima, Peru
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 24, 2014

I choose this hotel because of the hot tub which is actually very nice BUT before booking I;ll give you the information I didn't have. The rooms are old and moldy. But clean. Internet is only in the reception and patio outside, reception closes at 9pm and they don't let you stay inside the common area which means you need... More 

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AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear PPMC2123 We thank you for sharing your comments and observations on your experience at Regis Hotel & Spa. We apologize for not meeting your expectations. We apologize for the inconvenience, we are aware that each of the comments. Regards Ana María More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

I would come back next time I'm in Panajachel. The grounds are beautiful to just sit and look at, read a book or talk with someone. It's very peaceful. The two Jacuzzi whirlpools are fabulous and get really hot which is great for relaxing. The breakfast was great that we had in their restaurant. The hotel is very nicely located... More 

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AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear 998jillr Thank you for sharing your experience during your stay at Regis Hotel & Spa. I do hope that we'll have the pleasure of welcoming you again soon. . Thank you so much for your comment on Tripadvisor! Regards Ana María More 

1 review
5 of 5 stars Reviewed September 3, 2014

Folks, I have stayed here many times. Never had a bad time at the hotel. Very clean with gardens and fireplaces in some rooms. There is a stone Hot tub in the back garden it's just wonderful.It located right on the main street but back far enough where you will not hear the sounds. Melvin

Was this review helpful? Yes
AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear Melvin C Thank you for sharing your experience in Regis Hotel & Spa. We are pleased that you enjoyed the the hot tub. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More 

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2014 via mobile

This time wasn't fun, even do we had everything paid, they didn't have our reservation The receptionist needs better training and customer service, had no manners Upper management tried to mend things up Will be back, regardless of the receptionist

Was this review helpful? Yes 2
AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear Arsu S We truly apologize for the inconveniences. Please be aware that we are going to work on weaknesses encountered on your most recent experience at Regis Hotel & Spa. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation.... More 

Lisbon, Lisboa, Portugal
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 6, 2014

Nice hotel, with big rooms, in the main street, with a playground area, near the restaurants and at 200m from the boat deck Pros: Nice green area and Garden with an area for kids, playground, etc Rooms with good areas Cons: staff gives a map, but didn´t give any advice for things available for doing/visiting, they could be more helpful... More 

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AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review
Google Translation

Estimado HugoM Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2014 via mobile

Great location, excellent service, the breakfast is very good and abundant, rooms are clean, location is good to walk around the main street for shopping. I really enjoyed the option of using the sauna and the hot springs, very relaxing, it is better to stay for 2 nights or more. I am planning already to return!

Was this review helpful? Yes
AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear FitoA Thank you for sharing your experience during your stay at Regis Hotel & Spa. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More 

Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 16, 2014

The location of Hotel Regis Panajachel is just perfect; it is in a safe location and close to everything in town. Restaurants and shops line the streets in both directions. The property itself is really nice and has security guards and walls around it for maximum privacy. There are play areas with swing sets for the kids and 2 natural... More 

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AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear Tinafromc.... Thank you for sharing your experience during your stay at REgis Hotel & Spa, we are pleased that you enjoyed the natural spring water. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María More 

Guatemala
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 5, 2014

I can't compare this to other hotels in Panajachel, because this is the only one I've ever been to. All I can say is that the price was perfect and the hotel is a very good all rounder. I would definitely go again.

Was this review helpful? Yes
AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear AloGonz Thank you for taking the time to review your experience at Regis Hotel & Spa. Regards Ana María More 

Guatemala City, Guatemala
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

This place is really good. They have a room with 5 beds, that is great if you are going with a group. I remember it was room #9 but you can ask when making a reservation. It has 2 floors! Also the hotel has hot spring water pools where you can relax. Also a "temascal" which is a sauna heated... More 

Was this review helpful? Yes
AnaMariaH561, Gerente at Hotel Regis Panajachel, responded to this review

Dear alexurrea Thank you for taking the time to review your experience at Regis Hotel & Spa. We are pleased that you enjoyed of your stay. Regards Ana María More 

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Additional Information about Hotel Regis Panajachel

Address: Calle Santander, 3a. Avenida 3-47 Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Regis Panajachel 2*
Number of rooms: 24
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Also Known As:
Hotel Regis Panajachel Guatemala - Lake Atitlan

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