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Santander Plaza Hotel

15 calle | 3-52 zona 10, Guatemala City 01010, Guatemala
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Santander Plaza Hotel
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Ranked #28 of 48 Hotels in Guatemala City
A recent review
5 of 5 stars Reviewed September 19, 2014
Odourata Charlo, Canada
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15 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlo, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

The hotel is wonderful and well appointed. The staff are friendly and helpful. American hotels could learn a lot from these people. They have perfected service. We loved our week-long stay and hope to return in the future.

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14 reviews 14 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 8, 2014

I've stayed here twice. Booked it because I had a cat traveling with me (there is a daily charge). This was the only hotel I could find that was okay with the pet. What a pleasant surprise! This is a very low-key older hotel. The rooms I've stayed in were suites. Separate [full!] kitchen, balcony, plenty of closet, big bathroom,... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

We stayed at this hotel when we came for the youth congress. It was very comfortable, good service, very good breakfast to start us up each morning. Good location! Just 7 minutes from a shopping mall. We will definitely stay here again if we visit Guatemala!!!

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California, USA
Top Contributor
572 reviews 572 reviews
113 hotel reviews
262 helpful votes 262 helpful votes
4 of 5 stars Reviewed August 30, 2014

We needed a one night stay and we found a great price that includes the breakfast buffet. We had room 203 a little larger then the higher floors. Clean good beds, some maintenance issues. Carpet stained from metal seats on enclosed patio type area. Shopping mall with 2 food courts 1st and 4th floor around the corner on 16th street.... More 

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Top Contributor
195 reviews 195 reviews
133 hotel reviews
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed July 28, 2014

The hotel is located aprox. 15 minutes from the International Airport. We tried to call the hotel to arrange pickup, but the hotel phones did not work - so we took a taxi from the airport. The location of the hotel was OK - it´s in easy walking distance to a shopping center and restaurants. The hotel seemed to have... More 

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Tecpan, Guatemala
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 15, 2012

We hoped for a nice overnight getaway in Guatemala City, but this hotel was a disappointment. Bathtub plug didn't work, hot water was Luke warm, and the closet doors were jammed shut. Staff was cordial and helpful, but fell short of web description and star rating, definitely needs work. Better deals in the Neighborhood. I hope the breakfast buffet will... More 

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