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Hotel San Carlos

Certificate of Excellence
3.0 of 5
Hotel website
Av. La Reforma 7-89, Zona 10, Guatemala City 01010, Guatemala
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Hotel San Carlos
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Best prices for: 1 room 1 guest
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Ranked #8 of 48 Hotels in Guatemala City
Certificate of Excellence
A recent review
5 of 5 stars Reviewed January 6, 2015
EJKWEW Chicago, Illinois
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59 Reviews from our TripAdvisor Community

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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (16)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (16)
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There are newer reviews for Hotel San Carlos
See the most recent reviews
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

We stayed at this hotel for almost two weeks over the 2014 holidays. The hotel is charming, quiet and the staff is extremely friendly and accommodating! We came and went at all hours since we were celebrating the holidays and touring. Even when we we returned at 2:00am and/or were picked up at 5:15am, the staff was cheerful and helpful.... More 

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San C, Manager at Hotel San Carlos, responded to this review

It is great to know that you had a good experience with us. Hope to see you soon, and remember here is a hotel like home in Guatemala at Hotel San Carlos for you. More 

Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 11, 2014

I frequently travel to Guatemala for work and always book a room in Hotel San Carlos when staying in Guatemala City. The hotel is well situated with several good restaurants within a few minutes’ walk. Besides that it only takes you about 15 minutes to get from the hotel to the airport. The hotel staff is very friendly and cooperative.... More 

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San C, Director de Recepción at Hotel San Carlos, responded to this review

Mr. Visser, Thank you very much for your comments. We hope to see you soon. Regards More 

Rio del Mar, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 3, 2014

Three nights stay. Two nights at start of trip, one at the end. Shared a two bedroom, two bath suite w/our daughter/husband. Room service for delicious dinner. Breakfast and airport pick up and drop off free. Happy hour drinks gratis enjoyed around the pool.

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San C, Front Office Manager at Hotel San Carlos, responded to this review

Mrs. Junglenurse, Thank your very much for your comments. We appreciate it. We are glad to hear your stays with us was wonderful. We hope to see you again in your next visit to Guatemala. Regards More 

South Orange, NJ
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 17, 2014

We were in Hotel San Carlos 7/25 - 7/28/14 and there is nothing they could have possibly done to make the stay better. From initial online reservations, to check in, to various meals - mostly breakfasts but one dinner as well - to our odd requests (water, meeting spaces, etc.) we felt the staff was always there for us -... More 

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San C, Front Office Manager at Hotel San Carlos, responded to this review

Dear Mrs. UmaOwner, Thank you very much for your comments. We are glad to hear that your stay in our property was wonderful. We hope your visit again in your next trip. Regards More 

Greenfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

We reserved a room and received a confirmation for a room in the hotel. When we arrived, they said that we reserved "too late" (a week prior) and therefore they would not honor our reservation and they put us in an awful apartment building two blocks away with no amenities. This was not an error on their part, this is... More 

Was this review helpful? Yes 1
Greenfield, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

Had a reservation but they had no room! Made us walk 2 blocks to an drab 2nd story apartment on probably not so safe streets with our luggage and 2 small kids. The place looked great and we did have a nice meal that was reasonably priced. We paid a premium to be in the hotel on our last day... More 

Was this review helpful? Yes 1
central Wisconsin, USA
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 25, 2014

I have stayed at this hotel for three nights on a business trip in 2013, plus some other one night stays. Location was an important reason, but the hotel is very comfortable for me, and I enjoy their restaurant , small bar and lobby seating areas. However, here's a tip if you have been in Antigua for a while and... More 

Was this review helpful? Yes 3
Nelson, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2013

I highly recommend this elegant hotel. When our airport pickup fell through, the day manager offered us free drinks and upgraded us to a lovely suite which we were able to occupy at 9:00 am, we'll before check in time. The staff in general were very friendly and accommodating and our stay very comfortable.

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 17, 2013

We stayed two nights in the 2-bedroom apartment that faced the back of the building (read: it was more quiet). The apartment was clean and gorgeous, and a great value if you are two people (like two colleagues) who need a comfortable place to stay and a work space. Each room has its own bathroom (complete with zillions of towel... More 

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Vienna, Austria
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 16, 2013

I came to Guatemala for business and was booked into this hotel by my local colleague. Initially my experience was fine. The rooms and the breakfast were nice. But one of the issues that I had initially was that some of the reception staff did not speak english. I was supposed to stay at the hotel for a total of... More 

Was this review helpful? Yes 4
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