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Hotel San Carlos

Certificate of Excellence
3.0 of 5
Hotel website
Av. La Reforma 7-89, Zona 10, Guatemala City 01010, Guatemala
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10% Discount on Weekends!
Hotel San Carlos
Best prices for: 1 room 1 guest
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Ranked #8 of 48 Hotels in Guatemala City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Tercesq Rego Park, New York
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59 Reviews from our TripAdvisor Community

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Traveler rating
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • German first
  • Spanish first
  • Any
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  • All months
    (59)
  • Mar-May only
    (16)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (16)
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Rego Park, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was recently in Guatemala City on business, and i had the pleasure of staying at the San Carlos, initially it was due to location. However, I am so happy i had the opportunity to stay here, this was a small hotel but it had all the charm and service of any large hotel and i would even say more.... More 

Was this review helpful? Yes
San C, Front Office Manager at Hotel San Carlos, responded to this review

Thank you so much for taking the time to comment in TripAdvisor. We are very glad that you enjoyed your stay at Hotel San Carlos. it is our priority to make our guests feel at home, I will make sure our personnel read this comment, to encourage them to continue doing a great job. We hope to have you back... More 

Montreal, Quebec
1 review
4 of 5 stars Reviewed 4 weeks ago

Great room clean, comfy bed, tv, excellent service st the front desk. The door is tiny, we heard a lot of noise from the outside. We appreciated the breakfast and the taxi service drop off to the airport.

Review collected in partnership with this hotel

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San C, Director de Recepción at Hotel San Carlos, responded to this review

Thank you for your feedback, we appreciate you taking the moment to comment about our Hotel, we are glad you had a good experience during your stay. We hope too see you soon at Hotel San Carlos. More 

Bellingham, Washington
Level Contributor
9 reviews
3 of 5 stars Reviewed 5 weeks ago

We prefer smaller boutique hotels for many reasons. My husband works long hrs. on his overseas jobs, meanwhile I have plenty of time to fill. Having a hotel that's more like family helps a lot. Avamarie, who spoke good English, was especially helpful. We even chose to spend our last evening in the city with her. The breakfasts are nice... More 

Review collected in partnership with this hotel

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San C, Director de Recepción at Hotel San Carlos, responded to this review

Tank you for choosing Hotel San Carlos for your stay. We are working every day towards our #1 goal, to make your stay with us as if you are at home. We hope to see you soon. More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

I am a frequent guest at Hotel San Carlos and I Have commented around two times before. The staff got to know me very well. This time I got impressed. Last time I left my perfume. But this time of my stay the staff had my perume, a new razor, and a new tooth brush arranged on my bathroom with... More 

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San C, General Manager at Hotel San Carlos, responded to this review

Thank you for your comment of Hotel San Carlos. Our top priorities are 1) get to know our customers and 2) make them feel like home with unique details. We are glad that you love staying at Hotel San Carlos. Hope to see you soon again. More 

Fremont, CA
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 11, 2015

I really enjoyed our stay here. It was only for one night but even still I was impressed with the very friendly staff, and the very clean and updated facilities. The courtyard was beautiful. Rates were about $100 US per night after taxes. For reference the hotel is right next to the US embassy. There are a few restaurants near... More 

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San C, Manager at Hotel San Carlos, responded to this review

Thank you for been our guests at Hotel San Carlos and for your comments on Trip Advisor. We are glad that you had a memorable experience with us. Hope to see you soon at Hotel San Carlos. More 

1 review
5 of 5 stars Reviewed February 27, 2015

by far the best hotel I've ever stayed in. The room was beautiful overlooking the pool in the fountain and the staff left me speechless with their wonderful service I highly recommended.you get free breakfast, and the breakfast was wonderful.the rooms were really clean.Sundus was very helpful and they provide a taxi from and back to the airport. The food... More 

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San C, General Manager at Hotel San Carlos, responded to this review

Thank you for your review. We are glad that you had a memorable experience with us. I will show your comment to Rose Mary. We hope to see you soon at Hotel San Carlos. More 

1 review
5 of 5 stars Reviewed February 13, 2015

We had a wonderful time during our visit. The architecture and decoration is beautiful. High quality services. The staff made us feel at home. Excellent breakfast. I really recommend the hotel during your next visit to Guatemala. Our room was neat and very comfortable. It has a very nice pool surrounded by an exotic tropical garden

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San C, General Manager at Hotel San Carlos, responded to this review

We appreciate your review. All our staff reads all Trip Advisor's reviews; they are glad to know how you review the service they provided you during your stay. Hope to see you soon and remember you have a home here at Hotel San Carlos. More 

1 review
5 of 5 stars Reviewed February 6, 2015

I have often visited Hotel San Carlos Guatemala for lunch and meetings And every short visit has always been of great pleasure. Have just completed a 4 day stay. I stayed in my own Jr.Suite. I found the room very spacious. Simply superb, warm, the staff very welcoming, friendly and well polish level of service, true Individual hospitality. Well located,... More 

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San C, General Manager at Hotel San Carlos, responded to this review

Thank you for your review. We are very happy to know that Hotel San Carlos is your choice # 1 in Guatemala City and that you had a good time with us. Hope to see you soon. More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 20, 2015

beautiful rooms and spectacular service. The linens were like a 5 star chain hotel. Free Wifi which is pretty good must hotels charge for wifi. During Christmas season was well decorated besides they gave me free native food "Tamalitos"

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San C, General Manager at Hotel San Carlos, responded to this review

Thanks for your review. It is nice to read at this times excellent reviews about our rooms. We spent many months analyzing and testing different providers for our beds. This tell me the hard work we put on it. I will tell our team your review. Hope to see you soon at Hotel San Carlos. Remember you have a house... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

After a long day of work nothing like coming back to the peacful room of this great hotel, its a very nice, cozy an quiet hotel to be at...also with a very convenient restaurant and a great bar. The treatment from the personnel makes u fee like u are at home.

Was this review helpful? Yes
San C, General Manager at Hotel San Carlos, responded to this review

Thanks for your review. It is nice to hear you had a great time here at Hotel San Carlos. We hope to see you soon. More 

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