in the heart of "zona viva" several good restaurants, bars etc within walking distance of the hotel. good customer service. Some noise from flushing toilets next rooms I guess thin walls, rooms are okay small TV's nothing extraordinary, one restaurant in the hotel, (I did not use it). breakfast was include type buffet.

I stayed at the Best Western Stofella in April 2013. The hotel is located less than a 10 minute taxi ride from the airport in a business and hotel district. The hotel is quite basic, but very adequate if you want to stay in a relatively inexpensive hotel. The rooms were quite well appointed and there was plenty of hot... More

Considering the safe, nice neighborhood and all of the other hotels in this area, we have always found the Best Western Stofella to be the best choice and the greatest value. We have stayed here numerous times and have not yet been disappointed. I've read some of the other views about poor staff customer service, but again, we have experienced... More

We stayed on our first night in Guatemala It is in the business district-large room,good breakfast buffet. not much character but fine for a couple of nights.water was only lukewarm but this is normal for Guatemala apparently

I stayed in this Best Western Stofella for one night on an OAT tour of Mayan Ruins. The hotel is located in the Zona Viva, a relatively safe tourist section of the city surrounded by many other upscale hotels and a good choice of restaurants within walking distance. The lobby and rooms were nicely furnished and decorated. The beds were... More

My husband, son and I stayed for four nights, from Dec. 24th to 28th. On the afternoon of the 27th, our sixteen month old son was taking his nap so we turned off the lights. Suddenly a man opened the door without knoching (the cleaning had been made already in the morning) so I went to the door and blocked... More

I stayed at this hotel on 20 Dec 2012 with OAT tour. Unfortunately , I had a retinal detachment and had to return on 26 Dec. The surgery was successful . My first room 319 had dirty carpet, and an intermittent urine smell which I finally figured out was only occurring when the AC was on. Also, construction was being... More

We stayed in the hotel for two night. Unfortunately we did not have water in the bathroom for a whole day... and according to the guy at the reception the water was supposed to be back just in the next 10 mins. Apart from that, the room was quite big, the bathroom large, and the breakfast very good. The hotel... More

Stayed one night on tour. Had plenty of hot water and room was clean. Breakfasts were adequate. Service staff at hotel very cooperative. Location was good enough for our purposes. Nice woodwork and pretty orchids for decorations.