We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Hotel Stofella

Hotel website
Hotel deals
2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
BEST WESTERN PLUS Hotel Stofella
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #21 of 48 Hotels in Guatemala City
A recent review
5 of 5 stars reviewed 2 weeks ago
Judi L Denver, Colorado
Write a Review

146 reviews from our community

Traveler rating
    35
    47
    39
    18
    7
See reviews for
18
30
24
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (146)
  • Mar-May only
    (38)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (49)
All months
Poway, California
Top Contributor
82 reviews 82 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all, the location is excellent--away from the city center, next to many excellent dining choices. By the same token, there are many hotels nearby which must be considerably nicer. Most of the rooms have no exterior windows or natural light. We considered ourselves lucky to get a room with an outside window, although the view was of a... More 

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you very much for your comments and we apology for the noise and inconveniences you had we have many room options and we are completely Shure that we can provide you a quiet and nice room on your next visit. The new hotel management is working on improvements such as the safe boxes. More 

Denver, Colorado
Top Contributor
55 reviews 55 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well appointed hotel in the heart of Guatemala City. Close to many fine restaurants. Rooms and bathrooms were very clean. Free WiFi in the rooms, a safe, and comfortable beds. Included breakfast was excellent. Good place to stay and fairly safe.

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments our team is at your service. Hope you come back soon. More 

Albuquerque, New Mexico
Top Contributor
302 reviews 302 reviews
111 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights in room 223. Good AC & lighting, 2 double beds, TV, safe (in a very inconvenient spot - on the floor in the back corner of the closet), no mini-fridge (my traveling companion in room 230 had one), no luggage rack, nice tile bath with shower/tub combo, small window facing a courtyard. Bed sheets were scratchy and... More 

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments the management and staff are very concern and focus on the improvement of services and guest facilities. Hope you come back soon. More 

North Chicago, Illinois
Top Contributor
559 reviews 559 reviews
183 hotel reviews
409 helpful votes 409 helpful votes
4 of 5 stars Reviewed February 17, 2015

I liked the room, but not its location. I had room 215 which was a lovely room but unfortunately there is a lounge area just outside the door and people congregate there, especially if there is a group staying on the floor.   It is the first room from the elevator, but not next to it, so everyone on the... More 

Was this review helpful? Yes
Julio G, Gerente at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments regarding your recent visit to our hotel. The entire Best Western Stofella´s team is at your service and we have a quiet room for you in your next visit just ask for it when you reserve or at your arrival at front desk. Thank you for your preference. More 

Salmon Arm, Canada
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2015

This older renovated hotel was a delightful surprise after reading some negative reviews. The entrance and lobby have a small, boutique style atmosphere but it is far from a small hotel. The hotel is very clean with shiny wood-type floors and tastefully decorated. Rooms are well appointed, comfortable and very clean. They also supply free bottled water every day and... More 

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments our entire team is at your service to make your stay an enjoyable one. We will be waiting for you to provide the comfort and quality you deserve. More 

Punta Gorda, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

Good safe location with nearby choice of restaurants. Good breakfast but crowded between 7:30 and 8. Quiet rooms in new section. Walked to several restaurants and had many to choose from <mcDonalds to Hard Rock Cafe and many of local cuisine.

Was this review helpful? Yes
Julio G, Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments we expect to have you back in the near future. More 

Princeville, Hawaii
Top Contributor
78 reviews 78 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 13, 2015

This is basically two hotels merged - an older section and a new one, it appears. We got dumped in the older section rooms 100 to 106 and 200 - 206 appears to be it, and the water went out; the central light never worked and the noise of the reception phone was a constant nuisance. The beds were comfortable,... More 

Was this review helpful? Yes 1
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments the hotel is on an improvement process all our costumer comments and feed back are very important. We expect to have the opportunity to serve you in the near future and ensure a better quality of all our services. Some of our guest enjoy our south wing and others prefers the north one when reserving... More 

East Granby, Connecticut
Top Contributor
89 reviews 89 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 3, 2015

After being shoved around like cattle in our imprisonment "adventure' tour, it was good to be centrally located and get to walk around town. The tour leader (he's local, Guatemalan) chose the hotel well. If one doesn't mind the tour groups, I would still recommend to independent travelers. Clean rooms, good breakfast, quiet rooms not facing the street. But location... More 

Was this review helpful? Yes 1
Julio G, Gerente at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments please come back soon all the Best Western Plus Stofella´s team is waithing for you expecting to make your stay an enjoyable one. More 

Geneva, Switzerland
Top Contributor
151 reviews 151 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed December 26, 2014

The main thing about this hotel is it's location. Zone 10 is relatively safe and there are loads of great restaurants in walking distance from the hotel, which has pretty plain food. The rooms were clean and decent but there were frequently problems with the door keys not working. Once I had to go up and down the stairs 3... More 

Was this review helpful? Yes 2
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments they allow us to improve every day. Our hotel do not host parties and did not understand what happen since this is a very quiet place for the Christmas season there are some parties in the hotel surroundings but we are away from the noise. The magnetic keys are damaged when they are to close... More 

Ntexas
Top Contributor
140 reviews 140 reviews
60 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 29, 2014

Stayed only one night so limited review but excellent location in Zone 10. Lots of repeat business travelers so everything worked efficiently. Wifi very good and internet very fast which made Skype work extremely well. Breakfast was efficient and complete with omelets to order . In room safes enabled valuable and computer to be left in room.

Was this review helpful? Yes 2
Julio G, Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments the entire Best Western Plus Stofella´s team is at your service and expect to have you back on the near future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Bathroom (4)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
View from room (2)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (4)
Viewed
Dining (11)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question