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BEST WESTERN PLUS Hotel Stofella

2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
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1 room 1 guest
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BEST WESTERN PLUS Hotel Stofella
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilton Manors, Florida
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean very nice hotel. Downtown Zone 10. Good rates and very pleasant people. Many restaurants nearby within walking distance as well as an outdoor mall that is 4 blocks away. No complaints! The ride from the airport is only about 10 minutes so it's very close.

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments about your stay at our hotel we expect you come back soon our team is at your service to make your stay an enjoyable one. More 

Ohio
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed July 20, 2015

The hotel is in the good part of the city with lots of restaurants close by. Many of the restaurants are American brands. The included breakfast buffet is all right but below average by American standards. The hotel is not a high rise like many of the others in the area. My room on the 1st floor (116) had absolutely... More 

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments regarding your recent stay at our hotel. We are implementing many improvements and expect on your next visit you find the hotel more comfortable. We expect you come back soon. More 

Brussels, Belgium
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 10, 2015

Rooms are OK, with the comfort you need to rest. Bathroom are more than OK! Very clean hotel Good location, in the middle of an area full of restaurants (classic American Food and other restaurants more 'typical') Hotel is however very noisy. Buffet breakfast helps you to start a good day!

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Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments our team is at your service to make your stay an enjoyable one. More 

Antigua, Guatemala
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 1, 2015

From bad reservation procedures to freezing cold showers to unedible meals. The best employees here are the bell boys and the worst the reception clerks. Dont count on having decent internet. Dont recommend it at all. Wont come back to this hotel if I can avoid it.

Was this review helpful? Yes 1
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review
Google Translation

Muchas gracias por sus comentarios estamos trabajando en mejorar todos lo servicios del hotel estamos seguros que en su proxima... More 

Travelers are raving about these Guatemala City hotels

Quito, Ecuador
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 1, 2015

Stofella is a great bargain in Zona 10, safe walking distance to a good array of nice restaurants. Decent breakfast. That said, the walls are paper thin. I was woken up both nights I stayed on several occasions by people walking down the hall, and in the room next door. I'm usually a very sound sleeper, and was already going... More 

Was this review helpful? Yes 1
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments about your recent stay at our hotel. We have two areas one modern and one colonial you can select to stay at the colonial side which is very quiet. Please contact us on your next visit to ensure you have the service and comfort you deserve. More 

Stuart, Florida
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 26, 2015

The location is excellent - in Zona 10 a very safe area with lots of hotels and restaurants. The hotel room has 2 queen size beds, a tv, adequate lighting for in bed reading, wonderful smelling soap, a big bathtub/shower and a safe. I was given a safe key, that looked like the old skate keys. Upon looking in the... More 

Was this review helpful? Yes 1
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments they are very important for us. We are working on changing the place of the safety deposit boxes and mount them on the wall. our entire team is at your service to provide you with a superior service experience. We expect to have you back in the near future. More 

Phoenix, Arizona
Level Contributor
87 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed April 17, 2015

I stayed here in April 2015 for 2 nights during a tour of Central America with OAT. The location is in a very nice and safe neighborhood near many good restaurants. My room was clean, quiet and comfortable. The front desk staff were friendly and efficient. The common areas and rooms could use some updating. The breakfast was not good... More 

Was this review helpful? Yes 2
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments the management and all the Best Western Plus Stofella´s team is working to provide all our costumers a superior service experience and we are improving every day with the comments and feed back of all our guests. We expect to serve you in the near future thanks again for your comments. More 

Poway, California
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed April 5, 2015

First of all, the location is excellent--away from the city center, next to many excellent dining choices. By the same token, there are many hotels nearby which must be considerably nicer. Most of the rooms have no exterior windows or natural light. We considered ourselves lucky to get a room with an outside window, although the view was of a... More 

Was this review helpful? Yes 2
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you very much for your comments and we apology for the noise and inconveniences you had we have many room options and we are completely Shure that we can provide you a quiet and nice room on your next visit. The new hotel management is working on improvements such as the safe boxes. More 

Denver, Colorado
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 4, 2015

Well appointed hotel in the heart of Guatemala City. Close to many fine restaurants. Rooms and bathrooms were very clean. Free WiFi in the rooms, a safe, and comfortable beds. Included breakfast was excellent. Good place to stay and fairly safe.

Was this review helpful? Yes
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments our team is at your service. Hope you come back soon. More 

Albuquerque, New Mexico
Level Contributor
315 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
3 of 5 stars Reviewed March 19, 2015

Stayed 2 nights in room 223. Good AC & lighting, 2 double beds, TV, safe (in a very inconvenient spot - on the floor in the back corner of the closet), no mini-fridge (my traveling companion in room 230 had one), no luggage rack, nice tile bath with shower/tub combo, small window facing a courtyard. Bed sheets were scratchy and... More 

Was this review helpful? Yes 1
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments the management and staff are very concern and focus on the improvement of services and guest facilities. Hope you come back soon. More 

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