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Hotel Biltmore

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15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
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Hotel Biltmore
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Hotel Biltmore
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102 reviews from our community

Traveler rating
    20
    43
    23
    10
    6
See reviews for
8
14
12
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Sunday buffet breakfast finishes at 11am, we arrived at 10am and there was not food , I asked the waiter and I didnt received the best service, he checks the time and says "I will bring a little is too late" and only took eggs and some bread.The rooms are comfortable with clean bathrooms. Although the window is closed the... More 

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest: we do really appreciate the feedback you provide us filling up this survey. First of all we want to apologize for any inconvenience you may have during your stay, the comments you provide help us to improve our service for you in any other visit or any of our other guests. We already passed this information to all... More 

Mechanicsburg, Pennsylvania, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is an unusual property that is actually physically connected to another hotel- the Westin. The Biltmore is definitely the lower quality of the two brands. However, if you stay at the Biltmore, you can use any of the restaurants, bars, etc on the Westin side. This includes a nice outdoor swimming pool, two lighted tennis court, and a really... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review
Google Translation

Estimado Huésped: Ante todo queremos agradecer por el valioso tiempo que tomo para llenar esta encuesta. Queremos brindarle nuestras mas... More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed here one night before returning home from a long vacation. The beds were to DIE for! So comfy and big and fluffy. The best sleep! The staff was friendly and the room was clean. Close to the airport. We walked around the hotel area too and felt safe. Would return again.

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore. Regards, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2015

A safe place in a good location, the Biltmore is a step up from budget and worth the price. Located in Zone 10 with good shopping and nice restaurants, this hotel is connected to the Westin Camino Real and for an added cost you can have access to the pool and gym.

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Camino Real Antigua. Regards, More 

Washington DC, District of Columbia
Top Contributor
111 reviews 111 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 6, 2015

I stayed at the Hotel Biltmore not by choice but by specification. My last night in Guatemala, I told my travel agent to get a hotel near the airport (rather than leaving from Antigua), so they got me the hotel. It meets my specification; near the airport and in the safe area (that was what everyone at the hotel and... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

appreciated Guest: we gladly thank you for the comments you provide to us which help us in order to keep improving in our quality service. we glad to know that you had a good experience during your stay and we would like to have you back again soon so you can enjoy from all our facilities you already did and... More 

North Vancouver, British Columbia, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 28, 2014

First time to Guatemala and stayed at a few different hotels, the Biltmore was about a 4 star rating; access to the pool via the Westin for a fee was a bonus, includes breakfast at the hotel which is always nice as well, quiet and clean

Was this review helpful? Yes 2
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest: we truly appreciate your comment, all of our guests feedback is always very welcome and we are pleased to know you enjoy your stay with us. we will really be very glad to have you back again soon so we can keep providing you with quality service and acommodation you deserve truly yours, Hotel Biltmore family! More 

Princess Anne, Maryland
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 23, 2014

Using hotel for a work assignment a standard 4 star chain. Everything worked fine breakfast excellent, but don,t get there after 730' not much left! It's ok, if you are not looking for any culture, but I didn't,t pick it.

Was this review helpful? Yes 1
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest: thank you very much for the time you spend filling up this survey, we do really appreciate your comment and i would like to let you know that we will keep improving our service oportunities in order to keep providing you and all of our guest with the quality you deserve. Regards More 

New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed here four years ago and were less than impressed. Fast forward, and we were in GC and stayed one night. The hotel has been totally updated. Rooms and showers are great and there is now a real breakfast bar.

Was this review helpful? Yes 1
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon in Hotel Biltmore. Very truly yours, More 

leicestershire
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 4, 2014

I visited this hotel in tragic circumstances, following the unexpected death of my daughter in Guatemala. I flew into the country and needed a small, central, discreet place where I could sort out funeral arrangements etc. This hotel was just what was needed. It was clean, quiet, well appointed, very reasonable, and the staff were excellent - very helpful, yet... More 

Was this review helpful? Yes 3
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome to coordinador_mercadeo@caminoreal.com.gt. We hope to see you soon again in Hotel Biltmore. Regards, More 

Englewood, Florida
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 20, 2014

We arrived tired by 6-8 hour flight delay/cancellation. The hotel processed us quickly, we had menu limited meals at the adjacent/connected Starwood Westin (a mega hotel). The Biltmore is an economical 'business class' hotel that benefits from its cooperative ownership with the Westin and Raddison chains. It is clean, well managed, well kept (superior bathrooms), in the city's Zone 10... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon again in Hotel Biltmore. Regards, More 

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