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Hotel Biltmore

15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
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1 room 1 adult
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Hotel Biltmore
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151 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

free airport transfer and bkfst is included . the staff is very friendly since you are connected to the westin you have access to many amenities not all free but is a great advantage . internet should be cheaper or free since it is not great all of the time. Overall for a great value Service and location you can... More 

Review collected in partnership with this hotel

Helpful?
Thank Obsrtx
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

Guatemala City, Guatemala
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Biltmore is a great option for business travelers or just for a relaxed weekend away from home, room service is great and the food both variety and quality are excepcional and one of the best features about this hotel. I've stayed several times with them over a couple of years and customer service, price for what you get and rooms... More 

Review collected in partnership with this hotel

Helpful?
Thank TatyOrtega
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to HOTEL BILTMORE. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. We thank you, for the time you've took to write about us. Regards, More 

Montreal, Canada
Level Contributor
80 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel offers a fairly average experience. It appears to be oriented more toward the short-stay business traveller. Rooms, food, staff, amenities and services were all hit and miss. Overall the rooms and hotel were clean but a little tired looking. The location is good so you'll find yourself within walking distance of many shops and restaurants. If you are... More 

Helpful?
Thank SSSUCHAN
Luisa B, Director de Relaciones Públicas at Hotel Biltmore, responded to this review

Dear guest , We would like to thank you for visiting HOTEL BILTMORE. It was really a pleasure to serve you. We appreciate the time it took you para write about us. It is a pleasure us to serve you , hope to see in future. Regards, More 

Surrey, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 1, 2016 via mobile

From the moment we came until we left we had great service. Our room was very nice and we really enjoyed the comfortable bed. Only thing I found not satisfactory was charging $15.00 dollars a night for wifi. In this day and age most people expect hotels to offer it for free. Our complimentary breakfast was very good all the... More 

Helpful?
Thank GregBarnert
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to HOTEL BILTMORE. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 9, 2015 via mobile

Very nice rooms, wifi, tv, hot water and safe. Just pay 10$ to the next door hotel and you have access to pool, gym & sauna. Hotel is located in a very nice area, you can walk to different bars & restaurants at night. Hooters & Hard Rock Cafe is very near, just walk a couple blocks.

Helpful?
Thank EmilioErazo
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

Washington DC, District of Columbia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 5, 2015

They charge you separately for Internet, an exorbitant $15/day, which is absurd in this day and age. The rooms are spacious, get cleaned every day, and there's a very large pool in the courtyard. Breakfast is included, although not very good. The eggs are almost 50% cheese and very runny. Occasionally they'll have pancakes. Just be sure not to get... More 

Helpful?
Thank Tandroy F
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to Hotel Biltmore. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please accept our sincere apologies for the inconvenience you may have during your stay, we deeply apologize for that and we are sorry that you were... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 29, 2015

Really good hotel for budget trips. Rooms are moderns and had wonderful beds. A really good point is that they have drinkable water for free, so you don't have to buy expensive bottled water. Negative side is that they don't have gym, so you have to rent the one from Westin which is connected by a door. Breakfast was included... More 

Helpful?
Thank Rosa S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ms. Rosa, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please accept our sincere apologies for the inconvenience you may have during your stay, we deeply apologize for that and we... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 9, 2015

I stayed at the Biltmore for four nights recently for business. The hotel was recommended to me by colleagues. It felt safe, easy to get to from the airport (the shuttle is very convenient), and convenient to every place I needed to go in Guatemala. The experience, however, can just be classified as average. The room smelled funky when I... More 

Helpful?
Thank Laura B
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We deeply apologize for the inconvenient you experienced in your room with no complementary water and our facilities, we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great experience in our hotel. We already sent your comment... More 

Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 24, 2015 via mobile

Rooms are modern and prices decent... but you have to pay for drinking water, staff are friendly but either angry or still in training (called the hotel twice to speak to a colleague and was accidently connected to the managers home phone - who got annoyed at me, not the switchboard) and finally, the Internet is dreadful. The location is... More 

Helpful?
Thank Anna T
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your stay with pur personnel; unfortunately, our service was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were disappointed these time, On behalf of Biltmore Guatemala Hotel, kindly accept our sincere... More 

Travelers are raving about these Guatemala City hotels

Montevideo, Uruguay
1 review
4 of 5 stars Reviewed September 29, 2015

This is a very good hotel and the staff is very attentive. They have a free airport shuttle which is great. I didn't like the fact that Internet is extra and one whole day it was not working. There is no gym or pool although you can use the one from the hotel next door. I don't think they should... More 

Review collected in partnership with this hotel

Helpful?
Thank kaira2015
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible.... More 

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