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Hotel Biltmore

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15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
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Hotel Biltmore
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125 Reviews from our TripAdvisor Community

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Traveler rating
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    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Salvador, El Salvador
3 of 5 stars Reviewed 1 week ago

So nice premises but personnel needs to be more warm with guests. The parking lot does not have elavator going directly to the hotel. This kind of survey is interesting but it makes no sense that you are required to write at least 200 characters.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with our personnel, as we understood from you, our service was not on par with the level you’ve always been accustomed to. We will make everything in our power to make sure this won’t happen... More 

Quetzaltenango, Guatemala
5 of 5 stars Reviewed 4 weeks ago

An overall excellent experience. Clean rooms, a good night sleep, and in an excellent location. With everything else you may need at a very short walking distance. It is definitely an excellent option when in Guatemala.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible.... More 

Honduras
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the city for 4 days, and I loved this hotel, the staff was very efficient and friendly, the rooms were comfortable, the hotel was clean and has a very good appearance; however, because the company paid for my room, I can’t tell you if it worth the price compare to the locations/food/service. The hotel it's located in... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal Biltmore Guatemala Hotel. We look forward to seeing you again... More 

San Salvador
1 review
4 of 5 stars Reviewed 4 weeks ago

I stay 1 week in Biltmore Hotel and it was a great hotel. I like that it connects with Westin Camino Real by a door in the lobby and you can acceses all their services. Ask if in your hotel fee it's incluided the internet service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore Guatemala. Regards, More 

Miami, Florida
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 2, 2015

First time at this Hotel in Guatemala City. Located in the Zona Viva, known for its Restaurants and nightlife. Can say is well located for both -tourism and work stays. Staff is very efficient and ready to accomodate on your needs. Rooms are very nice furnished, with confortable beds and good working space. Internet worked well during stay. Breakfast área... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible.... More 

Miami, Florida
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 30, 2015

I have stayed many times over the past several years at the Camino Real. Recently I was asked by friends what more economical places may be available and when I suggested The Biltmore they asked if I had stayed there myself. Since I had not I decided to give it a try. There is a free shuttle service from the... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible.... More 

Santiago, Chile
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 25, 2015

Good location. Clean and spacious room. Breakfast is good enough and I really enjoyed room service (both food and attention). Desk staff was helpful but rather cold and sometimes a bit rude (I had the feeling that asking for anything else than the usual was annoying)

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. As we understood from you, our service in the front desk was not good as always been used to. We will make everything in our power to make sure this won’t happen again. We value your visit and wish to retain you as our special guest. We look forward to... More 

Fulton, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Great 5 days at this hotel. People were friendly and attentive; food was excellent and room very good. WiFi at times a little slow. And disappointed there was no chair in the room - beyond the desk chair.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Hotel Biltmore Guatemala. We look forward to seeing you again hopefully, in... More 

San Jose, Costa Rica
1 review
5 of 5 stars Reviewed May 20, 2015

I have been traveling often to Guatemala for business purposes since more than a year and, after try other options, I am sure this is the most convenient; just what you need for business trips... high value at good price.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Hotel Biltmore Guatemala. We look forward to seeing you again hopefully, in... More 

Kenora, Canada
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 19, 2015

This hotel has upgraded significantly since four years ago when I stayed before. Our room was beautifully renovated. We had an air conditioner that was quiet and very quick to get the room to temperature. The breakfast is exceptional. The pastries are of the highest quality. The hotel runs a free airport shuttle that operates most hours of the day.... More 

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you.We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

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