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Hotel Biltmore

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15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
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10% off room rate
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Hotel Biltmore
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115 Reviews from our TripAdvisor Community

Traveler rating
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    7
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed many times over the past several years at the Camino Real. Recently I was asked by friends what more economical places may be available and when I suggested The Biltmore they asked if I had stayed there myself. Since I had not I decided to give it a try. There is a free shuttle service from the... More 

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Santiago, Chile
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location. Clean and spacious room. Breakfast is good enough and I really enjoyed room service (both food and attention). Desk staff was helpful but rather cold and sometimes a bit rude (I had the feeling that asking for anything else than the usual was annoying)

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. As we understood from you, our service in the front desk was not good as always been used to. We will make everything in our power to make sure this won’t happen again. We value your visit and wish to retain you as our special guest. We look forward to... More 

Fulton, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great 5 days at this hotel. People were friendly and attentive; food was excellent and room very good. WiFi at times a little slow. And disappointed there was no chair in the room - beyond the desk chair.

Review collected in partnership with this hotel

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Hotel Biltmore Guatemala. We look forward to seeing you again hopefully, in... More 

San Jose, Costa Rica
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been traveling often to Guatemala for business purposes since more than a year and, after try other options, I am sure this is the most convenient; just what you need for business trips... high value at good price.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Hotel Biltmore Guatemala. We look forward to seeing you again hopefully, in... More 

Keewatin, Canada
Top Contributor
57 reviews 57 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has upgraded significantly since four years ago when I stayed before. Our room was beautifully renovated. We had an air conditioner that was quiet and very quick to get the room to temperature. The breakfast is exceptional. The pastries are of the highest quality. The hotel runs a free airport shuttle that operates most hours of the day.... More 

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you.We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

Huffman, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed there four times in the last two years with Habitat for humanity, All four times the rooms were very clean and luxurious. Just around the corner from the Weston and Hard Rock Cafe, good food available.

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore Guatemala. Regards, More 

Nairobi, Kenya
Top Contributor
459 reviews 459 reviews
102 hotel reviews
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed April 14, 2015

Stayed here only for one night - arrived late - left early, but had a good sleep in a huge bed with fresh bedlinen. Rooms was big - bathroom also big. Waterpressure in shower could have been better, now it took quite some time to get rid of soapfoam. But breakfast - marvellous! Plenty of choices and even the coffee... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at Biltmore Guatemala Hotel. We look forward to seeing you again hopefully, in the near future. Please... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 8, 2015

Sunday buffet breakfast finishes at 11am, we arrived at 10am and there was not food , I asked the waiter and I didnt received the best service, he checks the time and says "I will bring a little is too late" and only took eggs and some bread.The rooms are comfortable with clean bathrooms. Although the window is closed the... More 

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest: we do really appreciate the feedback you provide us filling up this survey. First of all we want to apologize for any inconvenience you may have during your stay, the comments you provide help us to improve our service for you in any other visit or any of our other guests. We already passed this information to all... More 

Mechanicsburg, Pennsylvania, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

This is an unusual property that is actually physically connected to another hotel- the Westin. The Biltmore is definitely the lower quality of the two brands. However, if you stay at the Biltmore, you can use any of the restaurants, bars, etc on the Westin side. This includes a nice outdoor swimming pool, two lighted tennis court, and a really... More 

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Ximena R, Gerente at Hotel Biltmore, responded to this review
Google Translation

Estimado Huésped: Ante todo queremos agradecer por el valioso tiempo que tomo para llenar esta encuesta. Queremos brindarle nuestras mas... More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed here one night before returning home from a long vacation. The beds were to DIE for! So comfy and big and fluffy. The best sleep! The staff was friendly and the room was clean. Close to the airport. We walked around the hotel area too and felt safe. Would return again.

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore. Regards, More 

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