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All 47 Guatemala City hotels

Hotel Biltmore

3.0 of 5 Hotel   |   15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
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Ranked #21 of 47 Hotels in Guatemala City
A recent review
4 of 5 stars Reviewed September 4, 2014
LeicestershireAmber leicestershire
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86 reviews from our community

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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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leicestershire
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2014

I visited this hotel in tragic circumstances, following the unexpected death of my daughter in Guatemala. I flew into the country and needed a small, central, discreet place where I could sort out funeral arrangements etc. This hotel was just what was needed. It was clean, quiet, well appointed, very reasonable, and the staff were excellent - very helpful, yet... More

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Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome to coordinador_mercadeo@caminoreal.com.gt. We hope to see you soon again in Hotel Biltmore. Regards, More

Englewood, Florida
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 20, 2014

We arrived tired by 6-8 hour flight delay/cancellation. The hotel processed us quickly, we had menu limited meals at the adjacent/connected Starwood Westin (a mega hotel). The Biltmore is an economical 'business class' hotel that benefits from its cooperative ownership with the Westin and Raddison chains. It is clean, well managed, well kept (superior bathrooms), in the city's Zone 10... More

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon again in Hotel Biltmore. Regards, More

San Salvador, El Salvador
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 20, 2014

It is a very nice place to stay which is located in the famous ZONA 10 around famous hotels, restaurants, malls, etc. As a plus for a little amount of $ you have the benefit of using services of the Westin Camino Real Hotel such as swimming pool, spa, gym, among others.

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore. Regards, More

PTY
Top Contributor
85 reviews 85 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 20, 2014

The location of the hotel is good. Good restaurants and some shopping close by. Rooms are comfortable, Breakfast is OK, yet there are too many people and too little seats, and they need more staff on the breakfast service. they had bread, cheese, cereal, ham... the usual. It was clean, and service was excellent. Overall a good place to stay... More

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Hotel Biltmore. Regards, More

Orange, California
Top Contributor
70 reviews 70 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 15, 2014

The only positive thing I can say is that the room was very clean. While I appreciate that, I feel like I should get a little more for my money. There was constant construction going on on the roof of the hotel and the roof of the much nicer hotel connected to the Biltmore. The pounding would start at 8am,... More

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We are really sorry for the inconvenient during your stay with our service, this is not... More

Delft, The Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 13, 2014

Stayed here as the Westin was fully booked. Airco was terribly noisy. I couldn't sleep properly, checked my decibell meter, it showed 70 db of noise. It was either that or sleeping in a sauna. There was coffee machine but there were neither cups nor coffee. How am I supposed to drink the coffee?

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We are really sorry for the inconvenient during your stay with the air conditioner, this is... More

Charlotte, NC
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 12, 2014

This is a $90 room, so once you understand the economy my review makes more sense. Two of us arrived on Sunday night to stay the week on business. I was in room 2301 and he was on the second floor. Each of us commented the next morning at breakfast: Wow, what a great hotel! Our host told us this... More

Was this review helpful? Yes 1
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about our services. We hope to see you soon again in Hotel Biltmore. Regards, More

Washington DC, District of Columbia
Top Contributor
52 reviews 52 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed March 25, 2014

This place is clean and if you are on a budget or better hotels are booked, it will do. My room was very clean, but a mustiness in the air made me sneeze; however, it could be that I'm alergic to 1970-era window air conditioner units that wake you up several times a night. There was no hot water one... More

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about service facilities, your comment already was sent to responsible departments and also this kind of feedback will help us to improve; for... More

louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 13, 2014

We stayed here one night with an early am flight out. The hotel was much nicer that many 200 dollar a night hotels I have stayed in. I was very impressed. Free airport shuttle was convenient. Would recommend.

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest!! Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard. I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests. Regards, More

Glasgow, United Kingdom
Top Contributor
155 reviews 155 reviews
147 hotel reviews
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed February 9, 2014

We had one unscheduled night in this hotel,due to complications with our travel arrangements.The large room was fine, with a decent shower room, the bed was comfortable. The staff were helpful,the wifi is only free in the lobby.There is a connecting door through to the Westin hotel next door,you can have a meal or a drink there.The breakfast at the... More

Was this review helpful? Yes
Ximena R, Gerente at Hotel Biltmore, responded to this review

Dear Guest, Thank you for taking the time to write about our service and our location, it always motivation to receive such appreciation from our guest. This will help us to keep our high service standard. We hope to see you soon again. Regards, More

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Additional Information about Hotel Biltmore

Address: 15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City

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