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Real InterContinental Guatemala

Travelers' Choice award winner
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14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Real InterContinental Guatemala
Best prices for: 1 room 1 guest
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Ranked #2 of 48 Hotels in Guatemala City
A recent review
5 of 5 stars reviewed 4 days ago
nunezluis7 Guatemala City, Guatemala
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466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I went to the Picasso Restaurant in the hotel Intercontinental for lunch, they have amazing food. You must try the seafood pizza!!!! The service was also great the waiter was Carlos Garcia great job!!!! I highly recommend this place

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Luis Nuñez: We are happy to hear about your appreciation about our Picasso Restaurant and to know that you enjoyed our seafood pizza and service especially from Carlos Garcia, which we guarantee, will receive a deserved recognition for his effort. We recommend you to try our famous Carpaccio’s and 4 season Pizza next time. We look forward to... More 

Guatemala
1 review
5 of 5 stars Reviewed 5 days ago NEW

i love it, the only think i will say i didnt like, was the call center people, they knew my name but didnt know what type of reservation i had so game wrong information. When i asked if the candies and goodies or drinks in the little bar was to be pay separated or if it was included in the... More 

Review collected in partnership with this hotel

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Bradenton, Florida
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Excellent service from the entire staff. Stayed in February 2015 for over one week. Very friendly and helpful. Great hotel location with wonderful facilities including pool and gym. Booked a room on the executive level with daily afternoon drinks/snacks and a great breakfast. Also very good free wifi for IHG members. Will definitely stay here again.

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Dan D: We are very grateful to you for taking the time to write such an inspiring review about your recent experience in your Home Away from Home. We are happy to have honored our promise to provide Your Best Rest, especially during a complete week, which we know it can be hard to stay away from home... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Rooms smell terrible like old carpet, my pillow had a black stain looked that they didn't change the cover, water flooded the shower/bathtub pipes where clogged. Old stinky furniture and drapes. Elevators where broken so it took from 3 to 5 mins to get to your room.

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Guillermo R: Thank you for taking the time to give us feedback on your recent stay that will strengthen us to continue improving day by day. We take this medium to extend our sincerest apologies for the various details of maintenance and quality found in his room, we guarantee this goes against our philosophy of quality and we... More 

Ada, Michigan
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Traveling into guatemala city can be somewhat terrifying if you actually have to watch the route you take between the and or below the mountains. Once you do arrive, everyone is very pleasant and helpful. Once out of the airport there is a place where you know you will be able to relax from your trip. That is this Hotel.... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Robert, thank you so much for your review of Real InterContinental hotel in Guatemala City. Mr. Robert, I am pleased to read you enjoyed your stay with us. It's something our staff takes great pride in, we already have shared you comments with them, so we value your feedback. We hope you will visit us again. Sincerely, Odalis Guzman General... More 

South Wales, New York
Top Contributor
85 reviews 85 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There is a lot to share about this property, all great. I was in charge of taking a group of high school boys around Guatemala for a week of exploration. I had 22 total travelers. I decided to end the trip in Guatemala City at the nicest hotel I could find. I had two properties to choose from, with this... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. William: We are very grateful for your preference and for taking the time to write such a nice review about your recent experience. We are very happy to have met and exceeded all your expectations, especially leading a big group. We also appreciate your feedback about extending schedule of out Saint Honoré Café which we guarantee to analyze... More 

Carmel, Indiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The service at this hotel was amazing! It is also very clean and comfortable! Premium bedding that was very soft! I don't Think Guatemala knows the meaning of no! They will take care of everything for you if you let them! We thoroughly enjoyed the buffet style breakfast that was included with our room price. Huge assortment of breads, meats,... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Lisa R: We are very grateful for your kind review about your recent experience in your Home away from Home. We are delighted to hear about your appreciation of our Service, Rooms, Restaurants, Gym, Pool and Spa. We look forward to receive you soon. Kind Regards, Odalis Guzmán General Manager More 

Guatemala City, Guatemala
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 17, 2015

I love this place, I go there literally everyday for breakfast and lunch. The food is supreme and the design-it-yourself concept really suits me well. It is reasonably priced and there. The staff is amazing, they really aim to please, I'd like to give a special thanks to Cesia who is our usual waitress as requested by my wife and... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. DCalvinisti: Thank you very much for your preference and feedback about your experience in The Market Restaurant. We are happy to hear your appreciation about our product and services especially form Cesia who will receive an appropriate recognition for her effort. We remain with our arms open for your future visits. Kind Regards, Odalis Guzman General Manager More 

Dallas, Texas
Top Contributor
165 reviews 165 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 12, 2015

I was only here one night on business but what a great hotel. It's beautiful inside the foyer and the rooms are large are elegant. The beds were very comfortable with thick pillow tops and great linens. The towels were too notch in the bathroom as well, long and luxurious. The staff were all super friendly.

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Chris: Thank you very much for your Kind review about your recent stay. We are happy you enjoyed your Best Rest and Experience. We look forward to serve you again. Kind Regards, Odalis Guzman General Manager More 

San Jose, Costa Rica
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 4, 2015

Hotel is very nice, good location, staff very good and courteous, rooms are fine, I booked a double bed and it was good, I had Free WIFI since I am IHG member. food at the restaurant called market is good and the breakfast was great, only issue was the TV, garble and impossible to see any program, you have to... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Mauricio: Thank you very much for your review about your recent stay in our hotel. We are happy to hear you enjoyed our location, staff, room, complimentary Internet and restaurants. We apologize for any inconveniences caused regarding TV channels quality which we assure you we are currently working with solve with our supplier. We hope that despite this... More 

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