We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Real InterContinental Guatemala

Travelers' Choice award winner
Hotel website
Hotel deals
14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Real InterContinental Guatemala
Professional photos View all
Browse nearby
Real InterContinental Guatemala
Add Photo Write a Review

542 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    310
    157
    44
    18
    13
See reviews for
62
55
30
327
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (542)
  • Mar-May only
    (175)
  • Jun-Aug only
    (136)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (108)
All months
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Safe and sound, this is the place to go. Great service, I don't know how they do it but everyone calls me by my name. That's awesome! I also list an article, a souvenir and they managed to track it down and gave it back to me. That's always appreciated

Was this review helpful? Yes
Zurich, Switzerland
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in this hotel just for few hours since I checked in very late and had to depart very early in the morning. Large and clean room, wifi ok, but shower and lights system were difficult to use and didn't work which: 1 it is the first time it happens to me after having traveled in dozens and dozens... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Sterex: Thank you for your preference and for taking the time to write a review about your recent experience. We are also grateful for your feedback regarding shower and light system usage and guarantee you we are currently working to improve and ease of use in our complete room renovation. We hope you can enjoy these changes in your... More 

Guatemala City, Guatemala
1 review
5 of 5 stars Reviewed 2 weeks ago

Super nice people and excellent accommodations!!!!! It is an experience to have more than once. Delicious food and on the top of everything a super good location. I can't wait to visit them again!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Martha: Thank you very much for your kind review about your recent stay. We are delighted to hear your appreciation about our services, food and location. We are also looking forward to your next visit so you can keep enjoying your experience at The Place to Be. Kind Regards, Odalís Guzmán / General Manager More 

México Central y Costa del Golfo, México
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff has an attitude towards the customer is also excellent attention and service, the location in the city allows easy accessibility to all parts of town or out of town, It has an excellent gimanasio and pool available open schedule

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Alberto: We are grateful for taking the time to write such an inspiring review about your recent stay in our Hotel. We also feel happy to have honored once again our promise to provide your Best Rest and Experience. Kind Regards, Odalís Guzmán / General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I enjoyed the views and great customer service. The reservation, concierge and shuttle staff are bilingual which is helpful. Also the shuttle service to and from the airport is complimentary which is convenient. It's one of the most expensive hotels in the entire city, though.

Was this review helpful? Yes 1
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Tammie F: Thank you very much for your review about your recent experience in Your Home Away from Home. We are delighted to hear your appreciations about our customer service, location and shuttle services. A great tip for your future visits is to book with the most advance date possible to enjoy a better rate. We remain with our... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed the week of June 15th , 2015 for 4 days on business trip. I had the pleasure of eating @ Picaso restaurant on 2 separate occasions. The service was excellent, the attentiveness and professionalism of the staff was spot on. Our server, on both nights, was Sindy and she was terrific. She was helpful w/ suggestions, inclusive of... More 

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Norbert: We are grateful for your feedback about your recent stay and for your appreciations about our Picasso Restaurant, especially for the service received by Sindy who I guarantee you will receive a very well deserved recognition for her effort. We look forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

New York City, New York
Level Contributor
95 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While I only spent one night at the Intercontinental at the end of my visit to the country, I must rave about my experience. The staff I interacted with were all wonderful. The room was very nice (with the most comfortable bed I have encountered in visiting 4 Central American countries). The restaurant was great (there are 3-4, I only... More 

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear drmgeorge: Thank you very much for taking the time to write a review about your short but enjoyable stay with us. We are also delighted to hear your appreciation about our services, facilities and safety, especially love to hear took advantage of a beautiful day in our Pool area and Spa. We hope to receive you soon once again.... More 

Sao Paulo, SP
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Close to nice restaurants and clean. Rooms are big, but a little bit old fashion (that is the reason for my 4 stars). All internal personnel are quite nice, always smiling and willing to help you. Definitely a "go back" place. As I was on business, didn't try fitness or other facilities available. Two nice restaurants available in it. Try... More 

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Marcelo: Thank you for taking the time to provide a complete review about your recent stay. We are happy to hear your appreciations about our services, cleanliness and location. I am also glad to inform you we are currently in the process of a complete room renovation that will hopefully grant 5 stars in your next visit´s review.... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

Great service all the time. Food and room were great. Nice location and sleep quality time.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Ana: Thank you very much for taking the time to write a review about your recent stay. We are delighted to know you enjoyed a very well deserved and evidently needed Rest. For you next visit I would definitely recommend you to try our Spa InterContinental for a complete relax experience. We remain with our arms open for your... More 

Queretaro, Mexico
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel is good and has different options for having breakfast, lunch and dinner. I have tried all and all are good. Sushi restaurant is very good. Rooms are not new but are clean and nice. The are working on remodels these days. The gym is very good and has new equipment.

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Goco66: We are grateful for you kind review about your recent stay. We are also happy that you were able to experience our mission to provide your Best Rest and Experience, at The Place to Be. I truly recommend you to try our Spa InterContinental next time so you can live the whole experience. Kind Regards, Odalís Guzmán /... More 

Questions? Get answers from hotel staff and past guests. Ask a question

166 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (59)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (3)
Viewed
Room/suite (17)
Viewed
View from room (5)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
0:30
Videos (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (107)
Viewed
Dining (11)
Viewed
Room/suite (32)
Viewed
Hotel & grounds (19)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (5)
Viewed
Other (34)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay