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All 47 Guatemala City hotels

Real InterContinental Guatemala

4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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82%
Ranked #3 of 47 hotels in Guatemala City
A recent review
5 of 5 stars reviewed 2 days ago
B E Addison, Texas
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Addison, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I travel to Guatemala regularly and I always stay at this hotel. The service is excellent and they have recently remodeled the main restaurant and lobby area. Both are excellent changes. One of the safest and cleanest hotels that I have ever experienced and I travel frequently throughout Latin American. Very good restaurants within the hotel's vicinity.

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your review about your recent stay in your home away from home. We are overwhelmed about your appreciation of our services and recent renovations and feel very happy to have accomplished our goal to provide our guests their Best Rest and Experience. We look forward to receive you very soon, Kind Regards, Nelson... More

Bethesda, Maryland
Top Contributor
67 reviews 67 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here on a business trip. The breakfast buffet was wonderful. The staff were gracious but overall speak limited English. The rooms had somewhat run down furniture and the rugs seemed a little stained. I also don't think the A/C worked as well as I would have liked. Overall, it was a comfortable stay in what seems to be... More

Was this review helpful? Yes 1
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your review about your recent stay in our hotel. We are glad you enjoyed your breakfast and staff services in our recently renovated The Market Restaurant. I am glad to inform you that we will be starting a complete room renovation at the end of this year to keep providing our guest their... More

Leon, Nicaragua
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 nights here back in February and it was very comfortable, breakfast included was well worth every penny. Service was the best!! Most places in Central America lack in this area... But not the Inter... In Nicaragua the service is exceptional at this hotel as well... It's as if you are not in Central America... Almost everyone speaks at... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: We are very grateful for your fine review about your recent stay in our hotel as well in our brother hotel en Nicaragua. We are happy to hear you enjoyed our complete breakfast at The Market restaurant and our staff services. We remain at your services and hope to have the pleasure to serve you very soon. Kind... More

Mexico City, Mexico
1 review
2 of 5 stars Reviewed 1 week ago

The service is good, it has good restaurants but, I'm a regular visitor due business travels. This is my third bad experience at the hotel. The first one, I was placed near to the elevators, it is pretty noisy, they were kind and offer me a better room. Second time I was place on a handicap room, it was dirty,... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: We are very grateful for your recent stay and review about your experience. We extend our most sincere apologies for all the inconveniences you have encountered during your past 3 stays regarding room conditions. I assure you we have already updated your profile to make sure you will always be assigned to the correct room regarding your requirements.... More

Nicaragua
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is great, rooms, service, hotels etc. But the must important thing, there was no hot water!! I shaved and almost tore my face. I then took a shower and only towards the end when I was turning off the water, I started to feel lukewarm water. I mentioned this at the front desk, and it seems they know about... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your recent stay and review about your experience. We would like to extend our most sincere apologies for the inconvenience of the water temperature in your room. We have reviewed this case with our maintenance and housekeeping departments and will conduct a thorough analysis of our water system to make the corresponding changes... More

Ocala, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay was very comfortable in a clean, spacious room. I was in guatamala for business reasons and felt safe and secure at the location. The staff was courteous and attentive to my needs. I would recommend this hotel to anyone.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy to hear you enjoyed your stay and that we accomplished our goal to provide your Best Rest. We look forwards for your next visit. Kind Regards, Nelson D´Lima General Manager nelson.d´lima@r-hr.com More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Restaurants on property are great, especially for the breakfast buffet. The Staff is great. The Customer Service is exceptional. The Guest Rooms could stand to be updated. The lobby and restaurants are very attractive.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for the review about your recent stay here in your home away from home. We are happy to hear you enjoyed our recently remodeled restaurants and our staff services. We will be conducting a complete room and corridor renovation in the last months of this year so hopefully you will be able to enjoy... More

UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Thought I would try this hotel having previously always used the Westin. Public rooms are large, clean and comfortable but the bedrooms are tired and in need of a facelift. I booked a room on the executive floor - it was satisfactory but nothing more, and not as clean as I would have expected. Staff were pleasant and obliging but... More

Was this review helpful? Yes 3
Nelson D, Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your recent stay and feedback about your experience. As you well mention we are aware of the renovation requirements in different areas of the hotel and I´m glad to inform you that we will be conducting a complete Room, Corridors and Executive Lounge renovation very soon as part of a continuous process since... More

Los Angeles
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

An outstanding property. Rooms are spacious and comfortable. Wireless can be a bit slow at times but overall was reliable. Service was excellent at every step. Breakfast buffet was included in the rate and had a great variety of dishes. Will stay at Intercontinental hotels whenever I am in Central America.

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy you enjoyed our rooms comfort, hotel staff services and breakfast quality/variety. I am glad to inform you we have recently upgraded our Internet speed to 100 MB for faster and convenient quality. We look... More

Atlanta
Top Contributor
333 reviews 333 reviews
78 hotel reviews
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel needs a real good guest room refurbishment. The rooms are tired. The club lounge is tired. No hot water in the shower. I arranged with the concierge 2 days prior to arrival a taxi to pick me up upon arrival at the airport. This never happened. I had to go through 6 internet codes supplied by the front... More

Was this review helpful? Yes
Nelson D, Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your recent stay and feedback about your experience. As you well mention we are aware of the renovation requirements in different areas of the hotel and I´m glad to inform you that in the last months of this year we will conducting a complete room and corridors renovation as part of a continuous... More

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Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Guatemala City #2 Luxury Hotel in Guatemala City #2 Spa Hotel in Guatemala City #3 Business Hotel in Guatemala City #6 Romantic Hotel in Guatemala City
Hotel Class
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our updated fitness center in its new location overlooking the heated pool and views of the city. Our 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest internet connection (30MB), soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 
Number of rooms
239

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