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All 47 Guatemala City hotels

Real InterContinental Guatemala

4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Real InterContinental Guatemala
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83%
Ranked #2 of 47 Hotels in Guatemala City
A recent review
4 of 5 stars reviewed 2 days ago
Kalpesh S
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356 reviews from our community

Traveler rating
    185
    111
    38
    9
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Room is very good with Friendly Staff. They speaks good english. Pool is smaller then expected. Breakfast is the Highlight At the time of checkout, Settling bill took lot of time, which needs improvement.

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your feedback about your recent stay. We are happy to hear you enjoyed your room and staff friendliness. We truly apologize for the delay in your check out and hope that despite this situation we remain as your first option in Guatemala. Kind Regards, Joel Muchnik Rooms Division Manager More

Lone Tree, CO
Top Contributor
57 reviews 57 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This stay is my first in any Intercontinental Hotel . And there will be many more. I was totally amazed by the quality of service in this hotel. Front office was very friendly, accommodating, welcoming and very processional. The concierge (Dulce) was very helpful in helping ship items via Fedex. She made it very easy and hassle free. Consistent high... More

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for such a fine review about your recent experience here in your home away from home. We are delighted to hear you enjoyed you stay and our services especially our staff and our concierge Dulce, we will make sure she receives the proper recognition for her effort. We look forward to receive you very... More

Queretaro, Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Great accomodation, very confortable, in a safe and nice area... ammenities great, personnal suprem....restaurants in the hotel are awesom, both the sushi and the italian one... the gym is perfect, and they have spa service...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Joel M, Director de Relaciones Públicas at Real InterContinental Guatemala, responded to this review

Dear Mr. Garza: Greetings from hotel Real InterContinental Guatemala! Thank you very much for your recent stay and for taking the time to write a review about your experience. From your title and feedback it looks like you enjoyed your stay but we noticed you marked as 1 star out of 5 our rating. I would truly appreciated if you... More

Rio de Janeiro
Top Contributor
79 reviews 79 reviews
72 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very good hotel. Service was surprisingly excellent: attentive, polite and friendly throughout. Breakfast is fantastic, as are the hamburgers in The Market restaurant and the coffee at the French-style café. There is a large, well equipped gym and a heated swimming pool. The décor of the rooms is a bit outdated, but mine was large, well maintained... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. EmilRio: Thank you very much for taking the time to write a review about your recent experience here in your home away from home. We are delighted to hear you enjoyed your Best Rest. We look forward to receive you once again. Kind Regards, Nelson D´Lima General Manager More

Houston, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Real Intercontinental in Guatemala City for 3 nights had a great experience. The staff is very friendly and the breakfast and happy hour snacks were delicious. The rooms were clean and spacious. I would definitely stay there again.

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your fine review about your recent stay. We are delighted to know we have accomplished our goal to provide you a well-deserved Best Rest and experience. We look forward to your next visit Kind Regards, Nelson D´Lima General Manager More

Miramar, Florida
Top Contributor
72 reviews 72 reviews
43 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Grat Hotel. Conveniently located. The best staff and friendlies. Food is great. Rooms are well equipped and super clean. Business floor is excellent, with good breakfast assortment as well. Rooms are clean and the bathroom was well maintained. High floor gives you view to the city and mountains as well. Will recommend to anyone going there on business.

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Jose C: We are very grateful for your preference and review about your recent stay. We are glad to have accomplished our goal to provide your Best Rest and that you have enjoyed our services, location and quality. We remain with our arms open to serve you again. Kind Regards, Nelson D´Lima General Manager More

Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, the rooms are great, the location is good, the food is excellent and reasonably priced & the service is impeccable. The Hotel is situated near a nice mall & shops and restaurants and just a few minutes from the airport.

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your feedback about your recent stay here in your home away from home. We are delighted to hear you enjoyed our location, food, and staff services. We have currently renovated our lobby, Market restaurant, MAYA Lounge, Spa, Art Galery, Gym and will be starting very soon our complete room renovation. We look forward... More

Guatemala City, Guatemala
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The beds and sheets are really nice!!! Great rest!!! Food at the restaurants is really good, but the midnight menu is very limited, service is slow and the quality of it isn´t very good (I ordered a hamburger which took over an hour to get delivered to the room and the meat patty was very dry).

Review collected in partnership with this hotel

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mrs. Claudia GT: Thank you very much for your feedback regarding your recent stay here in your home away from home, we are very happy to know you enjoyed your Best Rest. We also extend our most sincere apologies for the inconveniences regarding the midnight service to your room, I guarantee we will take the corresponding actions to improve... More

Guatemala City, Guatemala
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just stayed here with my family on August 15th`14. Had a great time at the pool. They have a very nice french cafetería .... great cakes and sándwiches. Loved the room .... it was spacious, clean and a nice bathroom. Staff at front desk and at the French café were extremely capable and friendly. Will definititely recommend this hotel when... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your recent stay and for taking the time to write such a nice review about your experience. We are very happy you and your family had a wonderful stay, we also apologize for the inconvenience in your first room and thank you for your comprehension and appreciation of our recovery. We look forward... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My family and I had a wonderful experience at Real Intercontinental Hotel in Guatemala! Exceptional service, very friendly and well educated people! The view from the window was wonderful, a panoramic view from 1009 room. Very safe hotel, and it is ubicated in a very centric place. You can enjoy from variety of places inside the hotel and outside as... More

Was this review helpful? Yes
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy to hear you and your family had a wonderful stay and that you enjoyed our staff, location and services and most of all your Best Rest. We look forward to serve you again very... More

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Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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