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All 47 Guatemala City hotels

Real InterContinental Guatemala

4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Ranked #2 of 47 Hotels in Guatemala City
A recent review
5 of 5 stars reviewed 1 week ago
ManuelEGarcia Weston, Florida
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410 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent customer service with professional personal in all the areas, attended a business visit in this beautiful country, host in the IHG was great, Maria Jose made my stay perfect! Check in and check out was good and specially the taxi service very effective! Indeed the place to stay in Guatemala City!

Was this review helpful? Yes
Joel M, Rooms Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Manuel E Garcia: Thank you very much for your preference and for taking the time to write such a nice review about your recent experience. We are very happy to have honored our promise to provide Your Best Rest and for your appreciation of our staff services, especially Mario Jose our IHG Rewards Club Champion, I assure you... More

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

The entire staff was very friendly and made you feel welcome. The hosts at the Executive Lounge were excellent and made sure to know your name. Josue and Julissa should be commended. The gym and pool were in excellent condition for exercise purposes.

Was this review helpful? Yes
Joel M, Rooms Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Patrick B. We are very grateful for your preference and review about your experience in your Home away from Home. We are delighted to hear about your appreciation of our services, especially from Josue and Julissa in our Club InterContinental Lounge. We look forward to serve you soon. Kind Regards, Joel Muchnik Rooms División Manager More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice and service is kind of good. I asked if a museum was open that day, they said yes and got me one of their very expensive taxis, when I arrived the museum wasn´t open on Sundays. Other than that it was good. The big deal is that when you arrive they hold on your credit card... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel M, Rooms Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Paola P: Thank you very much for your review about your recent stay. We extend our most sincere apologies for the inconveniences you encountered due to misinformation about museum schedules and holding a big amount on your credit card, I assure you we will take the corresponding actions to prevent this happening again. We hope that despite this... More

Senior Contributor
24 reviews 24 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came here to facilitate a training course and I was expecting the usual over the top service I'm use too with intercontinental hotels. However this hotel took it to a level that was amazing from the check in to the meeting every staff member greets you by name, the all have a genuine smile and everything was flawless. From the... More

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Joel M, Rooms Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Frank F: Thank you very much for such a motivating review about your recent stay. We are very happy you enjoyed your experience, our staff services especially from Club InterContinental Team and Raquel our group Concierge, and also our delicious croissants which have recently been awarded as the Best Croissants in Guatemala. We look forward to your next... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Group normally comes twice a year to Guatemala and is always the same above and beyond red carpet treatment. Ms. Carol Arbizu was very professional and attentive in guest services; assisted team with all questions and request each night as we prepped up for the next day and events. Always had the answer and reference.... Thumbs up. This is Hands... More

Was this review helpful? Yes
Joel M, Room Division Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your preference and for such a nice review about your recent stay. We are very happy to hear about your appreciation about our services especially from Carol Arbizu which I guarantee will receive the corresponding recognition for her effort. We look forward to receive you again here in your Home away from Home.... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This afternoon I went to lunch with a friend doing business and attended a very kind and respectful young lady; told me her name was Andrea Maldonado Perez, took us to all in due time, and was very cautious respect the space we needed and we treat them as if they were at home. For sure I will come back... More

Was this review helpful? Yes
Joel M, Room Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mrs. Luisa R: Thank you very much for your feedback about your experience in our restaurant. We are happy to hear about your appreciation for the service received by Andrea and I guarantee you she will receive an appropriate recognition for her effort. We look forward to receive you soon. Kind Regards, Joel Muchnik Rooms Division Manager More

1 review
5 of 5 stars Reviewed 3 weeks ago

One of the best nights I had with my wife, dancing some Cubana music live at the Maya Lounge bar, located in the first floor, its every Wednesday night, live, great environment. cold bears.............

Was this review helpful? Yes
Joel M, Gerente División Cuartos at Real InterContinental Guatemala, responded to this review

Dear Mr. Hector T: Thank you very much for such a nice review about your experience in our recently renovated Maya Lounge. We are very happy you and your wife were able to enjoy a memorable experience with Ignacio Perez and his Cuban band every Wednesday; I would also recommend you to come and enjoy Marian Corzo live show every... More

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel does everything to make you feel comfortable, reception can't be better in my opinion. The rooms are decent, clean and good, the bed is fantastic. You won't get sleepless nights here. Then they have this big pool outside with heated water, and a Jacuzzi. On top of that, the restaurants within the hotel are good and breakfast is... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel M, Gerente División Cuartos at Real InterContinental Guatemala, responded to this review

Dear Mr. Dirk E: Thank you very much for your recent stay and for taking the time to write such a nice review about your experience. We are delighted to hear you enjoyed our services, rooms, pool area, recently renovated restaurant and SPA services that all together provided your Best Rest. We look forward to receive you soon. Kind Regards,... More

Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2014

Stayed there for a few days. The service was very friendly and professional, the food was good, they had many different options. The view from my room was not interesting. There's also a sushi bar inside, which had one of the best sushi i ever had.

Was this review helpful? Yes
Joel M, Room Division Manager at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your review about your recent stay in our hotel. We are happy to have honored our promise to provide Your Best Rest and that you enjoyed our Sushi. We look forward to receive you again Kind Regards, Joel Muchnik Rooms Division Manager More

New York, New York, United States
1 review
5 of 5 stars Reviewed October 23, 2014

My stay at this hotel was the greatest experience I've had at any hotel throughout the world. These ladies made me feel like royalty : Carol (professional and interested in her client), Marisol (attentive, sweet, kind), and Breceyda (very into making her clients know they are welcomed)

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel M, Room Division Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Alberto G: Thank you very much for your preference and feedback about your recent stay. We are so glad to hear your individual recognition to our staff and I assure you they will also receive a recognition and gratitude for their service attitude. We look forward to receive you soon, Kind Regards, Joel Muchnik Rooms Division Manager More

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Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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