We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 47 Guatemala City hotels

Real InterContinental Guatemala

4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Save on Hotel Packages!
Real InterContinental Guatemala
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Real InterContinental Guatemala to your Saves list
83%
Ranked #3 of 47 Hotels in Guatemala City
A recent review
5 of 5 stars reviewed 1 week ago
Angela C Miami, United States
Write a Review

375 reviews from our community

Traveler rating
    198
    116
    38
    10
    13
See reviews for
38
40
22
226
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (375)
  • Mar-May only
    (110)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (65)
All months
Miami, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

With recent facelift this hotel enhanced it's elegance and charm. Comfortable beds, quaint rooms, old fashioned service, very professional staff. It's located in Zone 10 which is the business epicenter of Guatemala City. It has two restauranrs, I have not gone to Picasso, but The Market was also renovated and it has an outstanding breakfast buffet. The lunch menu is... More

Was this review helpful? Yes
Joel M, Room Division Manager at Real InterContinental Guatemala, responded to this review

Thank you very much for your preference and for taking the time to write such a nice review about your experience. We couldn’t have described our hotel as good as you did, it makes us very happy to know you enjoyed your Best Rest, Experience and all the improvements we have done lately. We are glad to inform you that... More

Annapolis, Maryland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a week for business, and quite enjoyed it. Excellent service, nice variety of restaurants (although a bit pricey), comfortable rooms, outstanding spa, good gym and pool. Television not great - digital channels often hard to see. Also, internet was slow and while they said they were going to fix it quickly, it was slow the whole week. Free... More

Was this review helpful? Yes
Joel M, Gerente División Cuartos at Real InterContinental Guatemala, responded to this review

Dear Guest: We are very grateful for your recent stay here in your home away from home. We are happy to hear you enjoyed our service, variety of restaurants in our gourmet center, comfortable rooms, recently renovated SPA and Gym. We also extend our most sincere apologies for the inconveniences encountered with Internet service and TV digital channels in your... More

Brunswick, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed here twice now and am very impressed with the staff. They have a high quality of professionalism and genuine kindness. The facility has been clean and very comfortable. The food is good and the atmosphere is relaxing. Which is important to me as I prepare for long travel days after my stay here. I recently forgot an... More

Was this review helpful? Yes
Joel M, Gerente División Cuartos at Real InterContinental Guatemala, responded to this review

Dear Mr. Hugh: Thank you very much for you recent second stay and for taking the time to write such a nice review about your experience. We are delighted to hear you enjoyed our staff services, comfortable and clean facilities and food. We look forward to receive you soon. Kind Regards, Joel Muchnik Rooms Division Manager More

Managua, Managua, Nicaragua
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Everything great but a slow internet that you could barely download emails, at night it was imposible to work, got better service at 6am, stayed three days and they could not fixed it. Had the same problem a month ago and they have not fixed the problem. Roberto

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you for your feedback about your recent stay in our hotel. We extend our most sincere apologies for the inconveniences encountered regarding Internet service in your room, we are happy to confirm we are currently conducting maintenance improvement in our Internet service that will guarantee the best quality and speed with 100 MB. Hopefully you will be... More

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lovely hotel and great breakfasts...BUT the hotel is badly designed so that the entrance atrium is completely open to the 2nd floor which often hosts VERY noisy parties (think loud party music). In the past I have had two Saturday nights at this hotel absolutely spoiled by the noise and couldn't find anywhere peaceful to sit and read my book... More

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for you review about your recent stay. We truly apologize for not honoring our promise of your Best Rest due to loud music from a social event. We understand and respect your preference to a peaceful stay and we do have special areas and restaurants available where you can enjoy this quiet moments during... More

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

We just returned from a two-week stay at the Real InterContinental Guatemala hotel. My wife and I were traveling with our 3 1/2 year old son and 16-month-old daughter. All of the staff was super welcoming to our kids and us. The concierge often suggested kid friendly excursions to us. The convenient location of the hotel allowed us to check... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Mr. William: Thank you very much for taking the time to write such an inspiring review about your recent stay here in your home away from home. We are overwhelmed and delighted to hear you enjoyed your experience and most important that it will be memorable due to our staff services and that your daughter started walking in our... More

Tegucigalpa, Honduras
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have never wanted to stay at any other hotel. Just impeccable service and personalised attention. I have no idea how the staff learn and remember my name so quickly and well, but it really makes one feel important. The attention to detail is very impressive.

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Mr. Chris M: Thank you very much for your preference and for taking the time to write a review about your experience. We are delighted to hear you enjoyed your stay, our staff services and details that provided your Best Rest. We look forward to receive you and your family very soon. Kind Regards, Joel Muchnik Rooms Division Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 17, 2014

Room is very good with Friendly Staff. They speaks good english. Pool is smaller then expected. Breakfast is the Highlight At the time of checkout, Settling bill took lot of time, which needs improvement.

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Customer: Thank you very much for your feedback about your recent stay. We are happy to hear you enjoyed your room and staff friendliness. We truly apologize for the delay in your check out and hope that despite this situation we remain as your first option in Guatemala. Kind Regards, Joel Muchnik Rooms Division Manager More

Lone Tree, CO
Top Contributor
56 reviews 56 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 16, 2014

This stay is my first in any Intercontinental Hotel . And there will be many more. I was totally amazed by the quality of service in this hotel. Front office was very friendly, accommodating, welcoming and very processional. The concierge (Dulce) was very helpful in helping ship items via Fedex. She made it very easy and hassle free. Consistent high... More

Was this review helpful? Yes
Joel M, Director de Recepción at Real InterContinental Guatemala, responded to this review

Dear Guest: Thank you very much for such a fine review about your recent experience here in your home away from home. We are delighted to hear you enjoyed you stay and our services especially our staff and our concierge Dulce, we will make sure she receives the proper recognition for her effort. We look forward to receive you very... More

Queretaro, Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

Great accomodation, very confortable, in a safe and nice area... ammenities great, personnal suprem....restaurants in the hotel are awesom, both the sushi and the italian one... the gym is perfect, and they have spa service...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Joel M, Director de Relaciones Públicas at Real InterContinental Guatemala, responded to this review

Dear Mr. Garza: Greetings from hotel Real InterContinental Guatemala! Thank you very much for your recent stay and for taking the time to write a review about your experience. From your title and feedback it looks like you enjoyed your stay but we noticed you marked as 1 star out of 5 our rating. I would truly appreciated if you... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Real InterContinental Guatemala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Travelocity, Priceline, Hotels.com, Expedia, Cheap Tickets, Odigeo and Tingo so you can book your Real InterContinental Guatemala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

101 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Room/suite (12)
Viewed
View from room (2)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
0:30
Videos (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (67)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (11)
Viewed
Dining (7)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (3)
Viewed
Other (25)
Hotels you might also like...
Check In Check Out
Price Your Stay