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Real InterContinental Guatemala

Travelers' Choice award winner
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14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Real InterContinental Guatemala
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Real InterContinental Guatemala
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481 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kalamazoo County, Michigan
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed in this hotel twice during our 8-day visit to Guatemala. It is a beautiful hotel in an excellent location in Guatemala City. It was easy to walk to restaurants or shopping. The staff were friendly and accommodating. The rooms are spacious, clean and well decorated. The hotel features an excellent gym. The breakfast was good, well presented... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Kristal E: We are very grateful and happy to know about your recent experience in our hotel and that we have honored our promise to provide your Best Rest. I recommend you to try our SPA in your next visit you can live the full experience at The Place to Be. We remain with our arms open Kind Regards,... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the pleasure of staying at the Real InterContinental Guatemala last week for four nights. The entire staff is extremely welcoming and courteous. The staff is always friendly and smiling. The Maya Lounge was a highlight of the trip. Jessica, Erik, and Andres were great bartenders and very friendly. Daniel runs a great Front Desk staff as well! The... More 

Was this review helpful? Yes 1
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Dan K: Thank you very much for taking the time to write a review about your recent stay in your Home away from Home. We are very happy to hear about your appreciation of our services especially from our staff. I guarantee you the will receive a well-deserved recognition for their effort. We look forward to your next... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Comfortable room. Nice breakfast. Quiet. Good gym. Nice terrace for sunbathing and swimming. Convenient spa services. Welcoming staff. Nice gift shop. Good location. Reliable internet. Choice of restaurants for dinner. In total: the place to stay!

Was this review helpful? Yes 1
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Sveta: Thank you for taking the time to write such an inspiring review about your recent stay in your home away from home. We are happy to have honored once again our promise to provide your Best Rest and Experience. We look forward to your next stay. Kind Regards, Odalis Guzman / General Manager More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed here several times and the reason I go back is the staff and safety of the hotel. Louis Izquiedrd and Mifeles Corona at the front door are amazing. the Picasso is a great place to eat. Food and service outstanding. See you next time.

Was this review helpful? Yes 1
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear 65Lauruie65: Thank you very much for your review of our hotel and for your time to let us know about your continuous experience. We are also grateful for your preference and happy to hear you enjoy your stays with us, especially our staff services, I guarantee you that the staff mentioned will receive their appropriate recognition for their effort.... More 

Calgary, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel to stay in! We were booked through a travel agent, and were not disappointed! We arrived early, and were upgraded to an executive suite. Beautiful room and the bathroom was luxurious! Our room included a happy hour and great food. The pool area was very nice, but would have expected more flowers and greenery in... More 

Was this review helpful? Yes 1
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Diane Guinand: Thank you very much for taking the time to write such a nice review about your recent experience. We are happy to know you enjoyed our services and facilities. Your recommendations are very valuable and I guarantee you we will keep improving our gardening in the pool area and surroundings. We look forward to your next visit.... More 

Ithaca, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Let me start by saying that Daniel Fuentes heads a great crew at the RIC, such as Ruth, Maria Jose and other. Daniel has always been so accommodating, professional and gracious and it makes all of the difference for me as a business traveler to have someone that can make things happen - from getting me a car, to arranging... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mrs. Alba J: We are very grateful for taking the time to write such an inspiring review about your experience here in, your Home Away from Home. As you well mention our most important asset is our staff and we are delighted to hear your appreciation about their services and how they take good care of you, I assure... More 

Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I went to the Picasso Restaurant in the hotel Intercontinental for lunch, they have amazing food. You must try the seafood pizza!!!! The service was also great the waiter was Carlos Garcia great job!!!! I highly recommend this place

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Luis Nuñez: We are happy to hear about your appreciation about our Picasso Restaurant and to know that you enjoyed our seafood pizza and service especially from Carlos Garcia, which we guarantee, will receive a deserved recognition for his effort. We recommend you to try our famous Carpaccio’s and 4 season Pizza next time. We look forward to... More 

Guatemala
1 review
5 of 5 stars Reviewed 4 weeks ago

i love it, the only think i will say i didnt like, was the call center people, they knew my name but didnt know what type of reservation i had so game wrong information. When i asked if the candies and goodies or drinks in the little bar was to be pay separated or if it was included in the... More 

Review collected in partnership with this hotel

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Teddy: Thank you very much for taking the time to write a review about your recent stay. We extend our most sincere apologies for the misunderstanding regarding the mini-bar service in your room and we guarantee that we will take the corresponding actions to provide accurate information in the reservation process. We are happy to know that despite... More 

Bradenton, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent service from the entire staff. Stayed in February 2015 for over one week. Very friendly and helpful. Great hotel location with wonderful facilities including pool and gym. Booked a room on the executive level with daily afternoon drinks/snacks and a great breakfast. Also very good free wifi for IHG members. Will definitely stay here again.

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Dan D: We are very grateful to you for taking the time to write such an inspiring review about your recent experience in your Home Away from Home. We are happy to have honored our promise to provide Your Best Rest, especially during a complete week, which we know it can be hard to stay away from home... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Rooms smell terrible like old carpet, my pillow had a black stain looked that they didn't change the cover, water flooded the shower/bathtub pipes where clogged. Old stinky furniture and drapes. Elevators where broken so it took from 3 to 5 mins to get to your room.

Was this review helpful? Yes
Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Guillermo R: Thank you for taking the time to give us feedback on your recent stay that will strengthen us to continue improving day by day. We take this medium to extend our sincerest apologies for the various details of maintenance and quality found in his room, we guarantee this goes against our philosophy of quality and we... More 

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