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Real InterContinental Guatemala

Travelers' Choice award winner
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14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Real InterContinental Guatemala
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Real InterContinental Guatemala
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512 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kalamazoo, MI
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for 2 nights I had a lovely suite well appointed clean nice size bathroom we had some nice views of the city you can see the airport was kind of fun watching the planes coming in for landing and takeoff really my only issue with this hotel is there so-called Executive Lounge they have one... More 

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Guatemala City, Guatemala
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed in this hotel for several months, and I'm very pleased. The rooms I've stayed in are comfortable. The gym is very modern and the pool area is great for swimming and resting. The club lounge is very nice, and also the breakfast in The Market on the first floor. I'm very pleased with fast and efficient service... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and i stayed in this hotel for 6 night while in Guatemala for a Humanitarian Service Project doing dentistry. The hotel was excellent in every way. From the room with its very comfy bed to the breakfast buffet which featured so many items it was hard to sample them all in the 6 days we were there, the... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Ross S: We are very grateful for your feedback about your recent stay in Your Home Away from Home, but most of all for your great heart to provide your valuable time and effort in humanitarian services to our country. We are also happy to hear you and your wife enjoyed your 6-night stay with all of our... More 

Tegucigalpa, Honduras
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My experience at Hotel Intercontinental in Guatemala was acceptable where I found kind people, good food, but needs to improve to make one feel like at home acting naturally and not too automatized looking over trained.

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Carlos V: Thank you for taking the time to provide a review about your recent stay. I assure you we will highly consider your feedback regarding our staff services to make sure you and our guests feel better than at Home. We look forward to your next stay. Kind Regards, Odalís Guzmán / General Manager More 

San Salvador, El Salvador
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Intercontinental Hotel in Guatemala City is the best hotel I ever visited. I spent a lot of time traveling and it is really a great experience to stay in this hotel. The team is the best, they are truly friendly and they make you feel like at home. The food and amenities are also the best. Highly recommended...

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Rafael C: We are very grateful for your encouraging review about your recent experience in Your Home Away from Home. We are also delighted to hear you enjoyed Your Best Rest and Experience. We remain with our arms open to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

Weston, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were very satisfied with the hotel and the staff. Everyone was so welcoming and nice! The food was amazing and tasted very fresh. Very impressed with the gym as well. I will definitely consider staying here next time I visit Guatemala. Monica

Review collected in partnership with this hotel

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mrs. Monica: Thank you for your kind review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. I truly recommend you to try our SPA for your future visits, make sure to take advantage of our special offer at check-in. Kind Regards, Odalís Guzmán / General Manager More 

Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I had a very busy agenda during my last business trip to Guatemala however I had a truly wonderful experience. All the team, lead by Paulina Barrundia, Andrea Alamillo and Claudia Rodriguez in the Front Desk were extremely helpful. They always shown an excellent attitude and the level of service was superior versus any other staff in my last trips... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Fernando: We are very grateful for your encouraging review about your recent stay in Your Home Away from Home. We are delighted to hear your appreciations about our staff services, especially from Paulina, Andrea and Claudia which I guarantee you will receive a recognition for their effort. We remain with our arms open to receive you very soon.... More 

Top Contributor
51 reviews 51 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had the good fortune to stay for a week and it was wonderful! The hotel is beautiful, and our room on the 10th floor was beautiful, comfortable, and had an incredible view! We had a wonderful, problem free stay. The restaurant downstairs was the best we tried during our stay! The breakfast buffet every morning was wonderful, and included... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Kevran: We are very grateful for your encouraging review about your week stay in your Home Away from Home. We are delighted to hear you enjoyed every moment and area of our hotel. Hopefully we will have the honor to serve you again very soon. Kind Regards, Odalís Guzmán / General Manager More 

Bogota, Colombia
Top Contributor
168 reviews 168 reviews
40 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Intercontinental in Guatemala is badly in need of a thorough overhaul. The walls in the room are peeling; the carpets, stained; the lamps, hardly in working condition; the decor, outdated. Service, however, is outstanding. There are very few places where staff is so friendly¡ But if a complete makeover is not undertaken soon, clients will stop patronizing this hotel.

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Cocolo47: Thank you for taking the time to provide a review about your recent experience. I am glad to inform you we are currently in the process of a complete room, corridor and Club InterContinental renovation; this will provide a new look & feel that will provide a better comfort to our guests. We hope to receive you soon... More 

Missouri City, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

The service and attention to detail at the hotel are exceptional. The staff is very helpful and will resolve problems as quickly as they can. I will recommend this hotel for your stay in Guatemala City. The attention to detail at the hotel is a reflection of the Hotel General Manager, Mr. Odalís Guzmán exceptional leadership and management capabilities that... More 

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Odalis G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Treveler: Thank you very much for taking the time to write a review about your recent stay in our hotel. We are delighted to know we have honored once again our promise to provide Your Best Rest and Experience. We look forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

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