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Real InterContinental Guatemala

Travelers' Choice award winner
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14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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Real InterContinental Guatemala
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Real InterContinental Guatemala
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560 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (175)
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San Jose, Costa Rica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel, beautiful and clean. Got an up grade to the executive floor for an extra US $45 dollars a day. We were four ( wife and two daughters) so we got free breakfast, all day snacks, free drinks from 5 to 6 pm, and an amazing service from the staff, all except from the bar tender during the happy... More 

Was this review helpful? Yes
Miami, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently traveled to Guatemala City on a business trip, and chose to stay at the Real InterContinental Guatemala. The hotel establishment continues to be my top choice, over the last three (3) years, for many reasons. First, the exceptional service throughout my stay is unrivaled in comparison to its competitors. Second, the varied selection of restaurant outlets allows for... More 

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Fayetteville, North Carolina
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice place to eat. Rooms are clean and the staff are very nice. The rooms are large and clean. Bottle water is provided. The view is limited from the hotel. Pool is clean and well taken care of and it has some chairs. The hotel has a small business center but has limited hours. Small gift shop but prices are... More 

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Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear sandycat405: Thank you for your preference and for providing a review about your recent stay. We are happy to hear your appreciation about our restaurants, room cleanliness and staff services. I guarantee you we will look into the business center hours since it is staffed from 7am to 10 pm and available 24 under request. We look forward to... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here for work Teleton, 27hours of fundraising for Guatemala on television. What we needed was a place to rest for the 5 hours off in between. Unfortunately, we had problems since check in. They processed a hold on our credit card for $653.00 (over 5 times the amount of our 2day room fee) without letting us know how... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Gibfens: Thank you for taking the time to write such a detail review about your recent stay. I have read your comment with much concern and would like to extend our most sincere apologies for the inconveniences encountered. I guarantee you we have already taken action and reviewed our staff procedures to make sure the correct amount is hold... More 

Virginia
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed in this property for a week, having stayed in this hotel many times before in the past. First, the hotel has a card key security system that works poorly causing guests to waste time at the desk trying to get cards that work in the elevators. The room service menu offers limited selection and for Guatemala is... More 

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Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Chapingrande: We are grateful for your preference and one week stay in Your Home Away from Home. We would also like to extend our most sincere apologies for the inconveniences caused by Key Card failure, we are currently in a complete room renovation and will be changing the Key Card system to a high tech technology that will definitely... More 

Emporia, Kansas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Room is beautiful and luxurious, food was excellent. The bed is magnificent. The staff is very nice and I will stay again but they got my bill wrong! And didn't send me my invoice on time. I hade to call several people to get them to process the invoice. Made me waste about an hour getting this corrected at my... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear cialeto: Thank you very much for your preference and review about your recent stay. We are happy to hear you enjoyed Your Best Rest in our luxurious rooms and staff services. We apologize for the inconvenience regarding inconsistence in your final bill and delay in receiving it and we assure you will work to improve this. We look forward... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great service, location, breakfast, taxi service, cleanness. Well located for business meetings, service was kind and helpful from the check in to the restaurant, taxi. Good food as well, many types of bread, cheeses, fresh fruits and juices for breakfast. All people invited, loved the place.

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Thiago D: We are grateful for your review about your recent stay in our hotel. We are also happy to hear your appreciation about our location, food quality, services and cleanliness. Looking forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

Moorhead, Minnesota
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not unexpectedly, this was a very nice and secure property. I've previously stayed at an InterContiental, in Nairobi. The reasons for not offering a 5 versus a 4: no coffee in my room....in Guatemala! A small thing, but my co-workers had this amenity (same room type/reservation). Also, breakfast, while delicious, was very expensive. The lovely young woman at the Front... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear maltoosius: Thank you for your review about your recent stay in your Home Away from Home. We are happy to hear your appreciation about our services and security. It comes to my concern your comment about not having complimentary coffee in your room since this is a basic standard; we apologize for this inconvenience and guarantee you will take... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Its an expensive hotel, its personnel provides very good service, but you can see dirt in the shower, rugs, low part of the bed, etc, see pictures, it is disgusting and is a shame that your company (in a business trip) pays that amount for such a dirty place. The worst thing is that I have to spend 2 nights... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Ceciliadomon: Thank you for your preference and for taking the time to write a review about your recent stay. I have read your review with much concern and would like to extend our most sincere apologies for the quality and cleanliness issues in your room, I guarantee you this is against our quality standards and will make sure to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This was my second visit to this hotel and ut met all my expectations, as a Platinum IHG rewards member I have stayed at many Intercontinental Hotels and this one rates on my top 3. super friendly and professional staff from the shuttle driver to the front desk ladies. I will reccomend this Hotel to my collegues and friends and... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Jose M.: Thank you very much for your taking the time to write a review about your recent stay in our hotel. We are also grateful for your preference as a Platinum IHG Rewards Club member and we feel delighted to hear your appreciation about our services, especially from our staff. We look forward to your future visits... More 

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