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Real InterContinental Guatemala

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14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
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1 room 1 guest
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Real InterContinental Guatemala
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585 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Panama City, Panama
Level Contributor
13 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I have about 6 years visiting Guatemala 4 or 5 times per year, and over the time and specially in the trips without major anticipation announcement I have experience almost all the hotels of Zona 10 and without doubt this is the best value from my point of view. Business formal hotel, security is not a concern, very good located... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Luis H: Thank you for your kind review about your recent experience. We are happy to hear your appreciation about our security, location, restaurants, rooms, meeting spaces and staff services. We hope to continue to be your first choice when traveling to Guatemala. Kind Regards, Odalís Guzmán / General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

Wonderful hotel. They let me check in at 7:30 am and offered a wonderful free breakfast. After getting there on a red eye flight - this was very appreciated. I took advantage of their spa and had a wonderful massage and facial which started me out on a great trip. Lovely hotel and very helpful staff.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear TripAdvisor Member: Thank you for your preference and for taking the time to write a review about your recent experience. We are happy to hear your appreciation about our services, breakfast and Spa. We hope to have the honor to serve you once again. Kind Regards, Odalís Guzmán / General Manager More 

Guatemala City, Guatemala
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is being remodeled, and the outgoing of the lobby is beautiful, very modern. The third and fouth floors have been remodeled too and now are nicer and modern. The other floors have nice rooms too. The hotel is high quality in details. There are also several good restaurants, with options to choose from. Located perfectly in the best... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear EMILE D: Thank you for taking the time to write a review about your recent stay. We are delighted to hear your appreciation about our outgoing renovations, variety and quality of restaurants, our quality and location. We look forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

St. Louis
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here a few nights for business and the rooms were very nice. Beds and pillows were better than my home. Bathrooms were a little dated but still very nice. Check in and Check out were great as well, I checked in very late and they were accommodating and also checked out at 3AM and they were great about having... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear jayalmill: We are grateful to you for taking the time to provide a review about your recent stay in Your Home Away from Home. We are delighted to hear you enjoyed Your Best Rest and Experience. We look forward to your next visit. Best Regards, Odalís Guzmán / General Manager More 

Guatemala City, Guatemala
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed over a Saturday night at the InterContinental Hotel in Guatemala City. It was a reward night (standard room), but I payed for the upgrade to the Business Level, which had ammenities such as free drinks, happy hour, full served breakfast, among others. Overall, everything was OK. Just 2 complains: - First, my room was on the back side... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Jorge G: Thank you for your recent stay and loyalty to IHG Rewards Club. We extend our sincere apologies for the inconveniences of noise in your room and A/C system not working properly and assure you we are currently working to improve these issues. We hope that despite these issues we can have the honor once again to serve... More 

Albuquerque, New Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed the Intercontinental on my most recent visit to Guatemala City. They placed me on the fifth floor which just went through renovations unfortunately electrical outlets didn't work andn the shower head sprayed straight resulting in water splashing all over the bathroom floor . On the third day of my 10 day stay they Asked if I could move... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Sipsum247: Thank you very much for taking the time to write a review about your recent experience. We extend our most sincere apologies for the inconveniences encountered in your renovated room and assure you we have already corrected this. We are happy to hear that despite these inconveniences you enjoyed the rest of your stay. We look forward to... More 

Darmstadt, Germany
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I staid in the InterConti for a couple of days on a business trip. I have been in this hotel 3 years back already. No change since then. Overall pretty good and well located in Zona 10 which seems to be the safest area in Guatemala City. Rooms are nice, however bathroom is a bid small. Sleep quality is good.... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Awala2000: Thank you very much for taking the time to write such a valuable review about your recent stay and for your continuous preference. We are happy to know you enjoyed our location, rooms, sleep quality and service. I´m happy to inform you we are currently in a 50% of our room renovation and will soon make important renovation... More 

Mission Viejo, California
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had spent 7 days in Antigua, Guatemala. It was beautiful and quaint. We had a great time, but need a 21st century fix. The Intercontinental was just the place. Nice rooms, great service and decent food. The Club level was very nice and relaxing. The concierge was very helpful. They recommend good restaurants in town and were correct. You... More 

Was this review helpful? Yes 1
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Richard V: We are grateful for your feedback about your recent stay. We are glad to hear we were your 21st century fix for your 7 day stay in the beautiful Antigua, we also love to know you enjoyed our rooms, service and food. We look forward to your next visit and hope you can enjoy our hotel with... More 

Shanghai, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This is my 3rd stay in this property, travel for business not pleasure. By far the worst experience in this property this far and I had booked a room for a total of 19 days, now I am considering change to another location where I hope they will appreciate returning customers. Upton arrival to the property and checking in I... More 

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Fshanghai: Thank you for taking the time to write a review about your current visit. I take this medium to extend once again our most sincere apologies for the lack of recognition to your Ambassador status upon arrival, service received in Club InterContinental and turn down service in your room. I assure you we are currently working to improve... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed in this hotel many times and each time it has been excellent! It's a beautiful property located just ~15 min from the airport, with nicely appointed rooms, impeccable service, and great food. I will definitely be back!

Was this review helpful? Yes
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. John D: Thank you for your preference and for taking the time to write a review about your recent stay in Your Home Away from Home. We are delighted you hear we have honored once again our promise to provide Your Best Rest and Experience. Looking forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

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