We stayed at the HoJo for 1 night and were very impressed with the service. There was a representative from the hotel waiting for us outside the airport exit with a sign with our name on it. Within seconds we were escorted to the waiting van and the free shuttle to the hotel. Checkin was smooth and no surprises. We... more

Worse service ever! Smelly and tiny room. Too much noise from cars and people coming from the Reforma Ave. Food poisoned in their restaurant. The personnel in the lobby don't know what they are doing and treats you in a rude manner. Shuttle to the airport left late and almost lst my flight.Checking in and out is a nightmare, could... more

This might be a great review if I just stuck to the wonderful staff who were so accomodating, professional, responsible and always delivered on their promises. It might be a great review if I commented only on the prompt FREE airport pickup and return. It meant so much for us to land in a country where we had never been,... more

I spent one night at this Hotel in July 2008. Just making a stop-over in Guatemala City, this Hotel was the cheapest option available near the airport among the ones offered by Expedia. The best point about this Hotel is that they offer free pickup and transportation at/to the airport. I found that very convenient and everything went well. For... more

I checked-in to the HoJo after spending more than three weeks at the Marriott. The Marriott was great, but as my stay ended up being much more lengthy than anticipated, I chose to move to a less expensive place. Never having been to Guatemala, I was particularly cautious about neighborhoods and crime. The photos that I saw of the HoJo... more

We were so surprised to get off the plane in Guatemala City and see a representative from HoJo's waiting for us. We made the reservation the night before on Expedia and hadn't even told them we were flying in and there they were waiting for us. They provided free shuttle to and from the airport. The staff was very friendly... more

I had a terrible experience at this hotel. You do not have any privacy; the reception is like the police department. I had two friends from the city and we were hanging out and we went to the hotel and we were not allowed to go up to the room. I was told that it was internal policy. Also they... more

I cannot say enough good things about this hotel. The people were very polite and helpful -- ready to go the extra mile. There is a restaurant on the premises. Their prices are very reasonable and the food is good. The room was comfortable and very clean. I had everything I needed. Internet access is FREE. I was able to... more

Faisant un circuit dans le pays, nous avons séjourné dans cet hôtel 2 j à l'aller, puis 2j au retour.... more