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Hotel Vista Real Guatemala

Travelers' Choice award winner
Km. 9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
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1 room 1 adult
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Hotel Vista Real Guatemala
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367 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I work in 50 countries and travel almost every week. The staff of the hotel really understand "the traditions of fine service". I decided to take a rare weekend off in the middle of a 14 day business trip to visit the old city of Antigua with a friend. The hotel staff were extremely helpful in arranging every detail...car, driver,... More 

Helpful?
Thank Tod L
Florida
Level Contributor
141 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the beautiful property to the little extras in my room, this is by far one of my favorite hotels - worldwide! Wonderfully Guatemalan, the rooms are gorgeous. The "mini" bar is stocked with full size bottles of alcohol and wine. Electric shoe shiner and robes in the room. The staff are attentive and helpful. Breakfast, which includes a full... More 

Helpful?
Thank Lisa R
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Lisa R We really appreciate the time you took to give us your feedback, we feel proud to read you stay was outstanding, not only because of the nice property but also because the personnel made the diference and the meal you tasted it was deliciuos. Your reviews are very important in order to help another travellers. I hope... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Salon Cristal is beautiful and the way it was decorated it was sophisticated and I felt I was in Paris!!! Food was great and very delicate. The service was excelent and exceeded my expectations. Amazing would be the word to qualify it!!!

Helpful?
1 Thank X S
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear X S Thank you very much for your review, It is great to know you had the chance to experience the new Salon Plaza Krystal and the service of our personnel, we hope to see you back again. Best Regards, Mariano Beltranena General Director, More 

Tampa, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I was traveling to Guatemala for a family wedding. I had a reservation for the night of the wedding since it was at hacienda country club up the road. My flight plans changed and needed a place to stay one day before my check in. I called at 9pm and requested to change my reservation. They immediately made the change... More 

Helpful?
Thank guatheat
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear guatheat Thank you very much for such a nice comment, we really appreciate the time you took to give us your Review, the detail of your comment helps a lot to anohter travelers to take their desition. We just shared your review with our personnel so we can enjoy together the satisfaction of a great feedback. I hope I... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at Vista Real for two nights recently and I had such a great experience that I chose the same hotel for another two nights the following week. As a frequent traveler, I appreciate the décor of the hotel and its rooms, since I immediately feel like I've been transported to a paradise as opposed to being in an... More 

Review collected in partnership with this hotel

Helpful?
Thank Carlos A
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review
Google Translation

Estimado alsolorzano Le agradecemos mucho el tiempo que se tomo en darnos su Review, nos ayuda para saber como se... More 

Guatemala City, Guatemala
1 review
5 of 5 stars Reviewed 3 weeks ago

The Vista Real's experience was wonderful cause the location is beautiful, the colonial architecture, great view, the little waterfalls are so relax, comfortable rooms, the Jacuzzi in the room is so relax, the food tastes good and the employees' attention so warm. 100% recommendable.

Helpful?
Thank s0fia04
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear s0fia04 We are proud to read your datailed and beautifull review about our property and the service of our staff, thank you very much for taking the time and more than anything for helping another travellers to take desitions with it. I hope I can welcome you next time you come back Best regards, Mariano Beltranena General Director More 

New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

8 of us spent 4 nights here while on a business trip to Guatemala City. Everything was exceptional. Great ambiance and the rooms were spacious and comfortable. The massage services was very reasonably priced and exceptionally executed. We will be staying here on all future visit is to Guatemala City. Highly Recommend!

Helpful?
Thank TheWTA
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear TheWTA Thank you very much for your review, we are glad to know you chose us as base for staying in Guatemala city with a group, and mainly that not only the location and atmosphere but the services too went over your expectations. Looking forward to see you all back at the hotel Best regards, Mariano Beltranena General Director. More 

Guatemala
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Located at the heart of Guatemala City. It is very accessible and offers a comfortable ambiance. The room I booked is spacious and I like the hotel ambiance. It is very peaceful and serene. Its price is also affordable!

Helpful?
Thank Lia_Xi5929148
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Lia_Xi5929148 We really appreciate the time you took to give your review, and it is nice to read that the ambiance, and room exceeded your expectations, thank you again. I hope next time you come back I can welcome you Best Regards, Mariano Beltranena General Director More 

Missouri, USA
1 review
2 of 5 stars Reviewed December 30, 2015

Poor customer service is your plane is delayed or have medical reasons. I called them to move my booking and they would not give me a credit or anything. I have already filed a complaint with my credit card company. They are not linked to any other hotel, so they just take your money and if you make it good,... More 

Helpful?
Thank ronaldoluna
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear ronaldoluna We really appreciate the time you took to give us your feedback, according to your review the policies when you make a reservation are sent, so you are advised, and it willl depend on the different circumstances of the hotel and yours to make exceptions, we are soory you did not have a chance to come and try... More 

Level Contributor
13 reviews
9 hotel reviews
5 of 5 stars Reviewed December 20, 2015

Unfortunately I only got to stay at this hotel for only one night. i have been to many, and i must say that this hotel is one of the most beautiful city hotels i have been to. Personell is absolutely magnificent and very helpful. will be coming back!

Helpful?
Thank Stephanie Carme... V
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Stephanie Carme... V We really appreciate such a nice comment, this a very inspiring review, we are proud to read that time after time we have over exceeded your expectations. Thank you again, I hope I can welcome you next time you come back. Best regards, Mariano Beltranena General Director More 

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