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Hotel Vista Real Guatemala

Travelers' Choice award winner
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Km. 9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
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$85 (USD)
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Hotel Vista Real Guatemala
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Hotel Vista Real Guatemala
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254 reviews from our community

Traveler rating
    162
    54
    15
    12
    11
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29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed today NEW via mobile

I have been there for 3 weeks. During this time there were at least 8 private parties. Every time I cannot sleep until 2am. Room was cold and they have to provide me with a portable heater. Restaurant is at least 3 times more expensive than a good one in the malls. Isolated position means no alternatives without a cab.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Really beautifull architecture! Very comfortable. Nice beddings, nice vanity kit, nice beds, good food, perfect location, very secure, nice shops inside the hotel. Open wifi lets you work on every place of the hotel, the meeting rooms are not quite good, its a room suited for bussines purposes, but in the end, you can work fine

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Guatemala
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We went as a family trip, we need some break, and been chosen this hotel. The counter was nice, the clerk spontaneous, and kind. They gave us a room (Business Class) I recommended, but the normal is also fine. The difference we had a appetizer and drinks on a specific room (vip business room). The used the pool, was very... More 

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Logan, Utah
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a central location. The grounds are beautiful. Our room was by a waterfall that provided wonderful backdrop sounds when the back door was open. The staff were very attentive and flexible with our needs. The restaurant is nice if a bit expensive. The room was surprisingly quiet for the location of the hotel.

Was this review helpful? Yes 1
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Is very disappointed with this hotel, this hotel was voted number one on trip advisor and I am shocked. When we arrived there was no bellman to assist with our bags. When we arrived at the front desk she did not acknowledge we were standing there, I actually had to ask if this is where we check in and she... More 

Was this review helpful? Yes 3
Calgary, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We managed to get a killer rate, so we booked two nights at the end of our trip. When we arrived there was no bell service to greet us and help us with luggage. The front desk agent did not acknowledge or welcome us, even though it was apparent that we had just arrived. She seemed annoyed that we were... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We appreciate you took the time to give us your feedback, we apologize for the inconviniences you had, unfortunately the night before and that night your arrived we were full, therefore we were not able to give you the room, all rooms were reserved, that does not justify the clerk attitude, we refuse that, and we will take... More 

Kingston, Jamaica
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Vista Real Hotel possesses some of the best attendants in all areas of the hotel's operations. They are attentive to details and personable. The lush vegetation and water features add to the charm of his property. Meals are a bit repetitive but appetizing. Overall a good location especially for business meetings.

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London
Top Contributor
76 reviews 76 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 9, 2015

Excellent hotel in terms of architecture, amenities, design and service. Spent 4 days for business there and everything at the hotel was superb, although the only setback was the distance to Zona 10 and Zona 9, the business and nightlife districts. As you may know Guatemala City´s traffic is infamous at peak times (7am to 10am and 4pm until 8pm).... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank very much for your feedback, as you describe it the hotel is located in one of the most important and exclusive areas of teh city, due that we are 5 minutes away from dowtown, and we offer programmed shuttle to different places. We are glad to read that your expectations were exceeded according to service and quality.... More 

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2015

The Hotel Vista Real - elegance, Spectacular gardens, beautiful spacious rooms, and old world charm but with all the comforts anyone would want. And the icing on this beautiful cake is the Executive Level Lounge and Carlos! Carlos went beyond all of our expectations in making us comfortable and welcome. You must reserve a room on the Executive level! Imagine... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you very much for the feedback about your stay, we are proud to read that your expectations were exceeded, our personnel it is already aware of your experience made out of a excellent service, as you mentioned. We are looking forward to welcome you again!! Best Regards Mariano Beltranena General Director More 

Panama City, Panama
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2015

As fate would have it, I stumbled across a great hotel in Guatemala City. It is the Vista Real. For visitors it is off the beaten path, however all the other hotels in the city could learn from the Vista Real. First of all the facilities are outstanding. Although it is difficult to imagine, the service ie even better. Ronaldo... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We really appreciate the feedback about your experience at the hotel, our comitmment it is that you have the best and more confortable stay, therefore reading your comment lead us to achieve the main goal of the hotel I hope I can welcome you next time you come back. Best Regards, Mariano Beltranena General Director More 

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