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Hotel Vista Real Guatemala

Travelers' Choice award winner
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Km. 9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
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Hotel Vista Real Guatemala
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Hotel Vista Real Guatemala
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296 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Amazing design, rich in details,Great costumer service,the main bar celling was a upside down boat,the suites are separate from the main complex trough a stone bridge, white glove service, the Captain Mr Rubio, gives a tour to the property and set up a romantic patio table.... very Happy to stay and have a Grreat Experience ...

Was this review helpful? Yes 1
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest First at all, thnak you for th enice comment and feedback you gave us, This is very important for us because it is the only way we can measure the service. We are proud to read that your expectations were exceeded and that you enjoyed the architecture and ambience of the hotel as well as the service. I... More 

Guatemala City, Guatemala
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent food, excellent presentation, excellent service. That is what characterizes the Hotel Vista Real catering. I recently hired the service of the Hotel Vista Real to cater a graduation brunch at my home.The service was precise and prompt. All details: flower arrangements, table settings, table cloths, service, chefs and bartenders were perfect. I truly recommend their service.

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We feel thankfull with you, beacuse you chose us as part of a very important moment in your life, as it was yor Graduation, thank you for giving us the trust, besides that we appreciate the time you took to give us your feedback. Our culinary team is proud to read that we exceeded your expectations, thats is... More 

Surabaya, Indonesia
Level Contributor
160 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night due to canceled flight. Was expecting a USD. 50-60 per night hotel I WAS WRONG! This Grand Boutique Hotel is like an Oasis in Guatemala City. Huge room, nice surrounding, very good atmosphere. Absolutely stunning. I dont really know its exact location, but in the morning only 15 minutes to airport. All and All, Great... More 

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for such a nice comment, our main goal it is to provide a quality service and as you mentioned you had a great experience and a wonderfull stay. Because of the architecture of the hotel and the special design our rooms are very big and spacious, and of course they are relaxing as corporate too. We... More 

Lake Worth, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great place to stay.Very good food,beautiful landscape and very nice rooms.The staff is outstanding.Juan Grijalva at the restaurant and Luis at the bar.The rest of the staff they are all so nice and helpful including the two masseuses. I will definetly go back again.

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear guest We are very proud to read your comment, we would also like to thank you for your feedback this way we can measure the service we are providing. I hope I have a chance to say hello to you next time you come back. Best regards, Mariano Beltranena General Director More 

Hooper, Utah
1 review
4 of 5 stars Reviewed 3 weeks ago

Great Rooms, customer service, & food. Received exceptional customer service from Don Carlos Alberto Dias @ the business VIP lounge, such a pleasant man. Please consider a coin operated laundry room! The the pool was under maintenance and I was not informed about that when we checked in. We asked when it would be ready, and they said it would... More 

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for helping us to tune this little detalis that make the difference, we really appreciate the time you took to give us you feedback, and you can be sure we already took the corrective actions to make sure this does not happend again. Also we congratulate to Mister Carlos Dias for his excelent job, that is... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently organized a wedding reception at Vista Real and several members of our family stayed at the hotel. Even though we had high expectations based on previous recommendations, Vista Real easily surpassed them. The sales representative was very professional and helpful during the planning stages and, on the night of the reception, the service was impeccable and the food... More 

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We are proud to know that your high expectations were achieved, our main goal it is consistently provide a service of excellence. We would like to thank you for letting us be part of one of the best and unique moments on your life, we feel flattered that you chose us to develop your event. I hope we... More 

1 review
5 of 5 stars Reviewed May 28, 2015

Beautiful concept, transports you to another world. Very romantic delicious food. The rooms were amazing, love the interior design. Service was great, attended to delivering toothbrush 24hrs. :) highly recomended.

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for your feedback, we are proud to read your expectations were highly reached not only for the beauty of our architecture but also for the high level of service. Thank you again I hope I can say hello to you next time you comeback. Best Regards, Mariano Beltranena General Director More 

Guatemala City, Guatemala
2 reviews
5 of 5 stars Reviewed May 27, 2015 via mobile

Wonderful service, great food, the waiters at the Hotel's Restaurant extremelly kind and professional. The Chef, one of the best in town! Also, near Zona Pradera and many shopping centers. I very much would recommend this hotel for anyone who is visiting Guatemala City. I love it!!!

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We really appreciate you took the time to give us your feedback, thank you for letting us know that we overpassed your expectations, we are sharing this result with our personnel in order to aware them that we are reaching our main goals. Thank you once again. I hope I can say hello to you next time you... More 

Miami
1 review
5 of 5 stars Reviewed May 26, 2015

The service was top notch and one of a kind. The food was amazing, the chef stopped by and presented the courses that really showcased Guatemala cuisine. The rooms were so beautiful, clean and comfortable, I didn't want to leave!

Review collected in partnership with this hotel

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest It is nice to read such a nice comment, this way you help us to measure the quality of service we are providing to our guest, our personnel it is aware of our main goal, threfore we are giving this comment to them so they can realize their work it is being done with excelency. Thank you very... More 

Bucharest
1 review
5 of 5 stars Reviewed May 26, 2015

This hotel's design is something special. It looks like the old Guatemala City, but it's nevertheless very well maintained. It is a pleasure to walk around the garden. The restaurant dishes are well presented and very good. The shuttle service was a big plus (airport/ hotel or office/ hotel). Ant the rooms are just... "Wow".

Review collected in partnership with this hotel

Was this review helpful? Yes
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear guest We are proud to read that the hotel was cozy and pleasant for your stay in our country. the architecture and design are unique in the region, and the service and innovations complete your entire expirience at the hotel. Thank you very much for your feedback. Best regards, Mariano Beltranena General Director More 

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