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Hotel Vista Real Guatemala

Travelers' Choice award winner
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Km. 9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
Best prices for: 1 room 1 guest
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Hotel Vista Real Guatemala
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Hotel Vista Real Guatemala
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247 reviews from our community

Traveler rating
    159
    51
    14
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    11
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28
47
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110
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Is very disappointed with this hotel, this hotel was voted number one on trip advisor and I am shocked. When we arrived there was no bellman to assist with our bags. When we arrived at the front desk she did not acknowledge we were standing there, I actually had to ask if this is where we check in and she... More 

Was this review helpful? Yes 1
Calgary, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We managed to get a killer rate, so we booked two nights at the end of our trip. When we arrived there was no bell service to greet us and help us with luggage. The front desk agent did not acknowledge or welcome us, even though it was apparent that we had just arrived. She seemed annoyed that we were... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We appreciate you took the time to give us your feedback, we apologize for the inconviniences you had, unfortunately the night before and that night your arrived we were full, therefore we were not able to give you the room, all rooms were reserved, that does not justify the clerk attitude, we refuse that, and we will take... More 

Kingston, Jamaica
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Vista Real Hotel possesses some of the best attendants in all areas of the hotel's operations. They are attentive to details and personable. The lush vegetation and water features add to the charm of his property. Meals are a bit repetitive but appetizing. Overall a good location especially for business meetings.

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London
Top Contributor
72 reviews 72 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel in terms of architecture, amenities, design and service. Spent 4 days for business there and everything at the hotel was superb, although the only setback was the distance to Zona 10 and Zona 9, the business and nightlife districts. As you may know Guatemala City´s traffic is infamous at peak times (7am to 10am and 4pm until 8pm).... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank very much for your feedback, as you describe it the hotel is located in one of the most important and exclusive areas of teh city, due that we are 5 minutes away from dowtown, and we offer programmed shuttle to different places. We are glad to read that your expectations were exceeded according to service and quality.... More 

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel Vista Real - elegance, Spectacular gardens, beautiful spacious rooms, and old world charm but with all the comforts anyone would want. And the icing on this beautiful cake is the Executive Level Lounge and Carlos! Carlos went beyond all of our expectations in making us comfortable and welcome. You must reserve a room on the Executive level! Imagine... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you very much for the feedback about your stay, we are proud to read that your expectations were exceeded, our personnel it is already aware of your experience made out of a excellent service, as you mentioned. We are looking forward to welcome you again!! Best Regards Mariano Beltranena General Director More 

Panama City, Panama
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As fate would have it, I stumbled across a great hotel in Guatemala City. It is the Vista Real. For visitors it is off the beaten path, however all the other hotels in the city could learn from the Vista Real. First of all the facilities are outstanding. Although it is difficult to imagine, the service ie even better. Ronaldo... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We really appreciate the feedback about your experience at the hotel, our comitmment it is that you have the best and more confortable stay, therefore reading your comment lead us to achieve the main goal of the hotel I hope I can welcome you next time you come back. Best Regards, Mariano Beltranena General Director More 

New York City, New York
Top Contributor
234 reviews 234 reviews
51 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed February 15, 2015

Hotel Vista Real is an elegant colonial hotel with beautiful gardens. We booked the master suite and we were very pleased with the room. It had a huge king size bed, a beautiful bathroom with jacuzzi and shower. They have free WIFI and a safe in the room. They even have a free shuttle to the airport. We had to... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for taking the time to give us your feedback, as our main goal it is that you feel confortable and exceed all of your expectations, we are proud to read that you could enjoy the ambience and atmosphere that our hotel offers, and the excelence service from our staff as you mentioned. Once again thank you... More 

Dallas, Texas
Top Contributor
165 reviews 165 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 12, 2015

I loved this hotel for the one night I was there. It has a very old world elegance to it that I love. Lots of character and great and friendly staff. The towels have Robbins around them, the doors are elegant carved wood, the furniture is stately and unique. The inner courtyard of the property is just beautiful to walk... More 

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Your Feedback it is important for us, therefore we thank for taking the time to help us to measure our service, it is nice to read that not only the service which is our main gols was achieved but also the architecture and ambience of the hotel it exceeded your expectations. We are looking forward to see you... More 

Jackson Hole, Wyoming
1 review
5 of 5 stars Reviewed February 5, 2015

I thoroughly enjoyed the beautiful hotel, and the dining was excellent. One of the best hotels I have ever stayed at, and going swimming in the antiquated pool in the back will always be a great memory.

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We really appreciate the time you invested on giving us your feedback, It is nice to know that now we are part of a great memory to you. We are lloking formward to see you again. Best Regards Mariano Beltranena General Director More 

Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

Located just outside of the city so very quiet. Short ride (maybe 15 minutes) to the airport and the hotel provides free shuttle service. Rooms are nice, comfortable, and large. Hotel staff was excellent. I have stayed here several times and would definitely recommend.

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Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We appreciate you took the time to give us your feedback, The hotel it is located in one of the most exclusive areas of Guatemala City that`s why you found it so nice, thank you for reffering to our personnel as Excellent Staff and we are glad to read you are a loyal guest of our hotel. We... More 

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