We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Guatemala

Hotel website
Hotel deals
1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Holiday Inn Guatemala
View Map
Add Photo Write a Review

240 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    56
    119
    40
    18
    7
See reviews for
29
36
28
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (240)
  • Mar-May only
    (58)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (57)
All months
There are newer reviews for Holiday Inn Guatemala
See the most recent reviews
Seattle, Washington
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 3, 2013

Someone dropped the ball on my reservations and I had to leave because they were fully booked. The hotel staff gave the impression like "sorry bout your luck pall, now get your bags out of our hotel". You would think they might at least pretend to care a little bit. They messed up the bill and, well, that is to... More 

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest, thank you for taking the time to review our hotel. We're sorry that your stay was interrupted so abruptly, we're going to take a look to see what happened with your reservation and also to see what was wrong with the staff. About the breakfast, we're going to look into why that happened and we'll most definitely fix... More 

Pittsburgh, Pennsylvania
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 30, 2013

I've stayed at two properties owned by the same company (Westin Camino Real being the other). They are substantially similar. The lobby and restaurants at the Westin are nicer, with a grand marble lobby and entry way. The Westin is also larger. However, for the money the Holiday Inn is just as nice, and, in fact, the rooms are substantially... More 

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest, thank you for reviewing our hotel. We're glad that for the most part you enjoyed your stay. Being in the heart of zone 10, there are many places to enjoy really close to the hotel. About the shower heads, your comment will be taken into consideration and we're sorry for the inconvenience. Once again, thank you for reviewing... More 

Charlotte, North Carolina
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

I stayed here from 3/18 until 4/13, the front desk was super nice and extra freindly. The diningroom food was pretty good. The hotel was in walking distance to many restaurants. Close to the airport, taxi service in front of hotel. Housekeeping was not to good, never had face rags in room, always had to call then when I did... More 

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest, thank you for your review. We're glad your stay with us was for the most part very satisfying. We apologize for the not having enough face rags, we are working on that issue. Thank you once again and we hope you give us the privilege to serve you again in the near future. Best regards, Front office manager,... More 

Trinity
Level Contributor
192 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed April 6, 2013

This was my third stay at the Holiday Inn Guatemala. The stays have spanned a six year time frame. It is always nice to see that the hotel is constantly updating and making improvements to the hotel. The same cannot be said for many of the Holiday Inn's in the states. The staff is friendly and the hotel will help... More 

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest: On behalf of the management and staff of Holiday Inn Guatemala, we thank you for your review regarding your recent stay with us. As you mentioned we´re always making improvements to our property, pretty soon all of our rooms will be updated and ready!! Freshness in our fruits is always a priority with our buffet. We hope you... More 

Victoria
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 7, 2013 via mobile

Everything about the HI Guate aspires to N American standards - as you are entitled to expect from a chain - and just about makes it. Convenient free shuttle to and from the airport, opulent entrance and lobby, nice restaurant and shop, ubiquitous wifi etc. When we walked into our room we said "we're home". Three weeks on the road... More 

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest, first of all, thank you for taking the time to review our hotel. Second, we're glad that for the most part your experience was a pleasant one. Your comments are very important to us and will help us improve. We understand that being in the heart of zone 10, streets can be noisy, especially Friday and Saturday nights.... More 

Atlanta, Georgia
Level Contributor
107 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 19, 2013

Place is nice. Is my 3 time on this place. Service is very good.. front desk and restaurant have a nice service... my complains are allways the same at this place.... 1.- Internet is really slow,... 0.25mb/0.17mb.. 2.- Breakfast is not include....

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear guest, we'd like to thank you for your recent visit and review of our hotel. We're glad the service was to your satisfaction. Regarding the internet service, we recently installed a new system and its still under observation. I will let management know about the breakfast issue. We hope to serve you again sometime in the near future. Best... More 

Venice of America
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed there for two days with my family. The rooms are good and clean.It's in a good location,it's safe to walk at night and there are malls close to it.It's a good hotel for the price.The customer service and the food was ok.

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear AIMXXI, We thank you for taking the time to write a review, we're glad you enjoyed your stay and we'll work hard so that the service isn't only ok, but great next time. Front Office manager, Holiday Inn Guatemala More 

San Jose, Costa Rica
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed February 12, 2013

I started with small errors and just got worse from there. Overall the rooms weren't that bad, but a series of errors and missteps made our 4 night stay less than enjoyable. First, when I arrived, there was a strong petroleum type smell in the lobby and 17th floor hallway. Then, the drawers had a strong mildew smell. I called... More 

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear dmcccr, First of all, I'd like to apologize on behalf of Holiday Inn Guatemala for all the inconveniences you experienced. We're going to look into what might have caused the odors and talk to the front desk staff so this won't happen again. Again, we're very sorry your stay wasn't pleasant and we hope you give us the opportunity... More 

1 review
2 of 5 stars Reviewed January 30, 2013

My husband and I had a terrible experience with the staff they made booking mistakes and they had a horrible actitud. They have no tact or manners on how to deal with paying customers! We will never go there again, no matter how beautiful the place is!!!

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Alejannddra, first of all, we thank you for your recent review regarding your experience in our hotel. We're sorry that your experience wasn't a pleasant one. We'd like to know if the staff in general had a bad attitude or if it was specifically one person/area. We will check with our reservations department to find out what happened with... More 

Mendoza
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 18, 2012

The building is pretty old (about 20 years or more), but looks modern. It's on Zona 10, the financial and hotel area of the city, many malls are close to the hotel. The price was excellent regarding the quality of facility and the personnel always try to make you feel comfortable. transfer from and to the airport every 30 minutes... More 

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear D. Mendoza, On behalf of the personnel of Holiday Inn Guatemala, we thank you for your recent review of our hotel. We´re glad our location works out for you, we take pride in being in the heart of the "Zona Viva" We will let the staff know you appreciate their effort in making your stay a comfortable one. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

458 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (64)
Viewed
Bathroom (8)
Viewed
Room/suite (18)
Viewed
Family/play areas (1)
Viewed
View from room (7)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (394)
Viewed
Room/suite (135)
Viewed
Bathroom (10)
Viewed
Hotel & grounds (105)
Viewed
Dining (60)
Viewed
Pool/beach area (29)
Viewed
Business center/function rooms (14)
Viewed
Other (41)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Guatemala City hotels
1.1 mi away
Barcelo Guatemala City
Barcelo Guatemala City
#7 of 48 in Guatemala City
4.0 of 5 stars 881 reviews
0.9 mi away
Radisson Hotel Guatemala City
Radisson Hotel Guatemala City
#13 of 48 in Guatemala City
4.0 of 5 stars 392 reviews
2.1 mi away
Real InterContinental Guatemala
Real InterContinental Guatemala
#3 of 48 in Guatemala City
4.5 of 5 stars 584 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Grand Tikal Futura Hotel
Grand Tikal Futura Hotel
#6 of 48 in Guatemala City
4.0 of 5 stars 313 reviews
1.0 mi away
Clarion Suites Guatemala City
Clarion Suites Guatemala City
#8 of 48 in Guatemala City
4.0 of 5 stars 201 reviews
3.5 mi away
Hotel Vista Real Guatemala
Hotel Vista Real Guatemala
#1 of 48 in Guatemala City
4.5 of 5 stars 317 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay