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Holiday Inn Guatemala

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1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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1 room 1 guest
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Holiday Inn Guatemala
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243 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • Chinese (Simplified) first
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  • Italian first
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English first
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    (58)
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Naples, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I made the reservations at this Holiday Inn because the Westin was full and I thought that it would be like the one I stay in in Costa Rica, unfortunately I was wrong. Although the lobby looks nice, the rooms need updating, starting with the carpeting. Breakfast was included and there was plenty to choose from, all fruits fresh and... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Escalonakg: We appreciate all your comments, thank you for taking the time to write about your experience with us. We are very sorry because we have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be sent to the departments concerned to... More 

Panama City, Panama
Level Contributor
13 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Back in 2014 I have a situation with this hotel were I get the lobby about 9.45pm to check-in, and regarding they where full they told me that because I arrive after 6pm they offer my room to somebody else. Confirmation number in hand, and my credit card data on their hands! Need to get a taxi and go around... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Luis H: Thank you very much for sending us your comments about your experience at our property. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate action. We... More 

Zurich, Switzerland
Level Contributor
330 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of the Holiday Inn is perfect for a stopover at Guate. It is located near from the airport and has half-hourly shuttles. Our room was ok but a birth oldish, especially the shower. Not all of the front staff do speak English. Value for money at this hotel is competitive, we paid less than 100 USD for a... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Jamesfood: Thank you for your comment about our hotel. We appreciate that you take the time to let us know what is happening and how you feel staying with us. We love to hear that our location was one of the most important factors and convenient for you, We will be taking notes about your comment and trying to... More 

Panama City, Panama
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed in this Holiday Inn hotel for the first time for one night. I have waste experiance with this chain in Latin Am and that was the reason I decided to give this one a go. Easy to say, until I get some news about Hotel update or change of management, this was also my last night at this Hotel.... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear JonHaraldsson: Thank you for taking the time to let us know about your experience with us. We’re sorry we fell below your expectation, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we will let know your observations to the departments involved for making necessary action. We know... More 

Santa Tecla, El Salvador
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent great time in this hotel; The check in was fast, The room was ready before 3 pm, and they let us to check out late. The room was clean but is old fashioned. The gym and pool area were nice. There were good restaurants near the hotel. Walking was safe. We visited Aurora Zoo and Antigua, so this... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear José G: We appreciate all your comments, thank you for taking the time to write about your experience with us. As we can see you had a good experience with us, however we have some areas to improve, and we are working on them. We appreciate, that you choose us, since we know that we have a lot of... More 

Bangkok, Thailand
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for about 10 days in July 2015 for work. From the outside, the hotel actually looked very nice however the rooms are outdated and definitely looks its age. Everything worked okay however there is no mini fridge in the room nor enough power plugs especially around the bed area (also no complimentary in room water) - not sure... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear youers_aus: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you, however we have some areas to improve, and we are working on them. We appreciate your remarks and... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2015

The hotel is based right in the middle of the city center and excellent amenities. Free airport pick up and drop off was offered which was great. The hotel is surrounded by number of cafes and restaurants which was extremely convenient. Felt really safe and the city was amazingly clean. Not a lot of vegetarian option available for except fantastic... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear DipaliBC: Thank you for sharing your comments about your experience with us, we are glad you enjoyed staying and we appreciate your recommendation in this page. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate your remarks... More 

Tacoma, Washington
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 22, 2015

The Holiday Inn is located in the very safe and 'high end' Zona 10 of Guatemala City. There are many large chain hotels and restaurants within a large radius of Holiday Inn. There are a lot of taxis in front of the hotel, but walking to restaurants in the neighborhood is also easy. We enjoyed the Casa Chapina restaurant a... More 

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Melssel: We appreciate all your comments, thank you for taking the time to write about your experience with us. As we can see you had a good experience with us, however we have some areas to improve, and we are working on them. We appreciate, that you choose us, since we know that we have a lot of competitors.... More 

Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 22, 2015

We took a room at the hotel with my wife, we checked as a couple and took and upgrade, when we went out to hang out at night, when we came back, we were about to take elevator to our room, when a security guy from the hotel aboard me, complaning about my wife! .... Something about that he was... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Enrique F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the security staff which was unacceptable. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Hamilton, Hamilton, Bermuda
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 16, 2015

This hotel is great value. The rooms are clean and well appointed. I was actually a bit surprised at how nice they were. I was paying a super rate too which I booked online. Staff are fantastic as are most people in Guatemala in service industry. The hotel is close to the airport and offers a shuttle service which I... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Norma T: Thank you for sharing your comments about your stay with us. We are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our staff is doing a great job with our clients, also it is very good... More 

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