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Holiday Inn Guatemala

4.0 of 5 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Holiday Inn Guatemala
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Holiday Inn Guatemala
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199 reviews from our community

Traveler rating
    49
    96
    34
    14
    6
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25
31
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96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rio Rancho, New Mexico
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here 6 to 8 times a year. Bell staff are friendly and helpful. Reception are professional and multilengual. Restaurant is usualy empty & pricy but serves good food. No heat in the winter can suck on very cold nights.

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear 66gto66c10: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. Is great to see that our staff is doing a great job with our clients, we appreciate your remarks and we will let the people involved know about them. Looking forward to have your visit again.... More 

Lynchburg, Virginia
Top Contributor
77 reviews 77 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Parts of the room I was in were quite shabby. The lobby didn't match the room. Housekeeping was average. There is no concierge. This was a safe place to stay in, but could be so much better. Upon checkout, my bill was not accurate. I was in a hurry, so I didn't notice it until I was gone.

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear captainroberto: Thank you for sharing your comments about your stay with us. We love to hear that our location was one of the most important factors and convenient for you. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope... More 

Moorestown, New Jersey
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Here's my list of pros and cons: Pros- comfortable, quiet room Fitness center- yes and things work Business center- they have one but I did not use it Nice restaurant Nearby grocery story Seemed like a safe area to walk around Friendly helpful staff Cons: No free breakfast Restaurant very exensive Airport shuttle takes the scenic route so plan for... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Sue T: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observations to the departments involved. We understand that you have a lot of options about hotels in our country... More 

Edmonton, Canada
Top Contributor
53 reviews 53 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was very happy with my stay here. The room was very nice and, contrary to a previous reviewer's opinion, I don't feel it needs a renovation at all. The staff, moreover, were all friendly and helpful. It is located in a part of town that feels very touristy, so keep that in mind as some people like that and... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear discodogman: Thank you for sharing your comments about your stay with us. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great... More 

Singapore
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 26, 2015

I've stayed here a couple years ago and had a good memory of the hotel, but coming here now I noticed that this hotel is in need of a renovation. The rooms are big, but have seen better days (although everything was working). Beds are comfortable and rooms come with safe and iron/ironing board. The problem is that all rooms... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear ThePassenger26. Thank you for sharing your comments about your stay with us. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future.... More 

Dhahran, Saudi Arabia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 19, 2015

This. is a very nice. hotel in the heart of Guatemala in Zona 10. There are many restaurants where we could eat. The Oakland Mall is a few blocks from this hotel. It has nice and friendly service. We got an upgrade and got a junior suite. It was very spacious and had everything you would need for cooking and... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Capri227: We are thankful that you take your time to write us, your comments are very important to us. We love to hear that our location was one of the most important factors and convenient for you, and it is great to see that our staff is doing a great job with our clients, also it is very good... More 

Minnesota
Top Contributor
111 reviews 111 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 7, 2015

First, we had excellent, patient service. Over all we were quite happy with the room. But some of us want to help hotels make the experience better for the next person. So here is the picky traveler's little list. None of these should keep you from staying there. The room was fine but has a weird feature - there was... More 

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Puffinmom Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let the people involved know about them. We know you have a lot of choices to stay when you visit our country, and... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 3, 2015

I have to admit I was not sure exactly what I was going to get when I booked it. I was VERY pleasantly surprised. The room was very nice and the bed was equally comfortable. I would recommend the property to anyone. I am not sure what the comments were about the internet, because I had no problem with it... More 

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Leaslatt: We are thankful that you take your time to write us, your comments are very important to us. We are glad you enjoyed staying with us, and we appreciate your recommendation in this page. We are committed to make our guests feel welcome when they stay with us, and it is very good to see that we are... More 

Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 1, 2015

I stayed at the hotel with my wife while on a recent business trip and found it to be a very good experience. The hotel was clean and comfortable, close to many amenities. In addition, it was located in Zone 10, making it a more secure environment. The restaurant was reliable although not terribly creative. The pool area was very... More 

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Tr2dis Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. Is great to see that our staff is doing a great job with our clients, we appreciate your remarks and we will let the people involved know about them. Looking forward to have your visit again.... More 

San Salvador Department, El Salvador
1 review
2 of 5 stars Reviewed December 26, 2014

I have stayed at The Holiday Inn before when traveling to Guatemala, and I called two nights ago to ask about room availability for the 75 dollar a night rooms. It was just me, but I thought it might be nice to come a night early because I am travelong to Antigua, and wanted to break up the drive from... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Brooke We are thankful that you take your time to write us, sincerely your observations are very important to us, We appreciate your remarks and we will let know your observations to the departments involved. We will be glad to you, to have us on your hotel choices on your next visit to Guatemala, and have the opportunity to... More 

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City
Hotel Style:
#5 Luxury Hotel in Guatemala City
#13 Business Hotel in Guatemala City

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