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Holiday Inn Guatemala

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1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Holiday Inn Guatemala
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Holiday Inn Guatemala
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213 reviews from our community

Traveler rating
    52
    102
    37
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    6
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32
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107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marietta, Georgia
Top Contributor
103 reviews 103 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed yesterday NEW

I felt the room was very basic and the bed was pretty uncomfortable. The air conditioning in the room barely blew out cool air. The front desk service was poor at best. The price was reasonable, but I expect better service from a Holiday Inn. The smokers and peddlers that congregated outside the main entrance was a bit much. The... More 

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SAN JUAN
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

overall the hotel is good and in a good area; but the rooms needs work as the smell is not attractive, old furniture and not too many amenities; dissapointed with the service on the first day as I was not recognized as a Platinum member and got double bed instead of king. The following day the lady at the front... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear CFIIPR: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel in... More 

Alberta
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Holiday Inn in March. This was my second time to Guatemala City and first time at the Holiday Inn. Location: excellent location with many different restaurants and bars within walking distance. 5-10 minute taxi from the airport. Cost of taxi from hotel to airport is $10 USD. Same going from airport to hotel. Service: average. People... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Mark W: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel... More 

Austin, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Located in a very accessible, new and happening part of town. It's more fancy and has more amenities than what you expect for the brand. The rooms are comfortable and very spacious. Personally, i would revamp the bathrooms, but overall a very comfortable stay.

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear celiadalmau: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We understand that you have a lot of options about hotels in our country and... More 

Melbourne, Australia
Top Contributor
109 reviews 109 reviews
84 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This Holiday Inn delivered all I expected from the chain and in the price range - large well equipped rooms, courteous & efficient service and convenient location. I caught the Pullmantur bus to El Salvador early next morning just outside the hotel so it all worked out well as I had hoped

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Glyn W: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that you choose... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 days during my business trip ... I had a wonderful stay during these days... Hotel is located at a posh area with hrc right in front ... Staff is very friendly and food is also nice... Being vegetarian I could find a lot of options for breakfast ....

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear manogya26: Thank you for sharing your comments about your stay with us. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great... More 

Miami, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stay here regularly (10-12 times per year) and find the service staff friendly and helpful. Good breakfast and reasonable food. Special mention: during my last stay I had to do an impromptu check out the day before I was supposed to at 330pm, and the receptionist very nicely requested authorization from her manager to not charge for the last night,... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Estimado 1954Moon: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We are committed to make our guests... More 

Gurgaon, India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was noisy , smoky and a bit different when I returned to the hotel that afternoon. Was it a protest? Or an attack? I being from India..hearing of all the violence this region has to witness... No! This was a celebration! Of one of the most popular soccer teams being escorted to their bus standing outaide the hotel. That's... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Hamendra T: Thank you for sharing your comments about your stay with us. We love to hear that our location was one of the most important factors and convenient for you. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we... More 

Orange City, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for three nights in November 2014. Short commute from the airport and they have a shuttle that was very quick. Rooms wer nice and clean - similar if not better than some US Holiday Inns. The breakfast was good with nice omelets and selection of fruit among other items. Other meals were only so-so off the menu. There... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Estimado wjoiner: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that you choose us... More 

Rio Rancho, New Mexico
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stay here 6 to 8 times a year. Bell staff are friendly and helpful. Reception are professional and multilengual. Restaurant is usualy empty & pricy but serves good food. No heat in the winter can suck on very cold nights.

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear 66gto66c10: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. Is great to see that our staff is doing a great job with our clients, we appreciate your remarks and we will let the people involved know about them. Looking forward to have your visit again.... More 

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