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All 47 Guatemala City hotels

Holiday Inn Guatemala

4.0 of 5 Hotel   |   1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Ranked #16 of 47 Hotels in Guatemala City
A recent review
4 of 5 stars Reviewed August 5, 2014
davidarf San Salvador, El Salvador
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155 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Weston, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 10, 2014

I have stayed this year around 5 times in this Hotel, the experience has been always consistently fair at best, nothing to write home about. My May stay was the last one. I am still traveling to Guatemala but staying somewhere else. Even though my experience during my first stay was mediocre, I kept going back to gain points from... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Marucha J: First of all we would like to thank you for sharing your experience with us. However, we are very concerned with what you experienced. Providing an excellent service to each of our guests is our main goal. Knowing that it has not been that way with you is a red flag for us. We want you to... More

San Salvador, El Salvador
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location! This hotel is almost at the middle of the best zone in town. You can go to fancy restaurants or have fun at clubs and everything is near you. The staff is great and breakfast was sooo good! I would definitely come back

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear davidarf: We thank you for sharing us your experience of your stay with us. We are really excited to hear about your excellent stay. It is true that we are located in the best zone in Guatemala City. We are within walking distance from many interesting places such as restaurants, malls, entretainment places, and so on. We take pride... More

San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stay at this location for one night. The hotel is located in Zona 10 which is supposed to be the safest zone in Guatemala City. It's across from the Hard Rock Cafe and close to several other 4.5/5 Star major brand hotels. There are several decent restaurants in the area within every price range. The non executive rooms are slightly... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Wopat5: Thank you for taking the time to review Holiday Inn Guatemala. We feel honored with your comments about the service that we provided you with. Comments like yours really motivates our staff to continue giving their best on an everyday basis. We want you to know that we have been working on updating our rooms to ensure our... More

Berkeley, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

We stayed here for 3 nights after experiencing a rather traumatic robbery in Guatemala City. The staff at this hotel was absolutely wonderful. The made several phone calls on our behalf to the tourism police, Inguat and the US embassy. The customer service we experienced was excellent and the overall kindness shown to us by the staff at the front... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Nacho7327: Thank you very much for sharing your experience with us. We are very sorry to hear about the unfortunate experience you had in the country. However, we are very glad to know that our staff was always there to help you in any way possible. We feel that it is our obligation to help our guests, especially if... More

Boca Raton, Fl
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 16, 2014

This place had the best breakfast. I regret not eating here for breakfast more often but our tours just left too early. This hotel was VERY accommodating. One night we had a very obnoxious neighbor that insisted on blasting his television after 11:00p.m. I called the front desk and they sent someone up right away to handle the issue. Our... More

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Candice B: We thank you very much for sharing your experience with us. We are really excited to know that you had an excellent stay. Our staff´s main goal is to make sure our guests are very well taken care of. We are really porud to know that whenever you had a problem we were able to solve it... More

New Jersey
Top Contributor
56 reviews 56 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

This is a safe and reliable hotel, which is of utmost importance in Guatemala City. I found the location to be in a nice area right across the street from the Dubai Center shopping plaza and Hard Rock Cafe. Complimentary shuttle service to and from the airport was a huge selling point for me in the selection of this hotel.... More

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oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Manny C: Thank you for taking the time to review our hotel. We are glad to know that you enjoyed the location of our hotel in the city. We are indeed located in the heart of the city´s best zone, making it very convenient for our guests to enjoy the different places Guatemala City has to offer. We are... More

Greenville, SC
Top Contributor
57 reviews 57 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 28, 2014

Clean property, but old. Internet is spotty, but adequate. Expensive for what you get. This is the second time I have stayed at this property. Both times the water has been cold in the morning. Yes I get up early, for an early flight (I say this because they turn the boilers off to save money). But at $200 a... More

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear icufg: Thank you for sharing your experience in our hotel. We are glad to hear that you found the hotel to be a clean property. Our housekeeping department works really hard to make sure every area of the hotel is neat. However, we feel disappointed to hear about your bad experiences. We apologize for all inconveniences that you experienced... More

San Jose, Costa Rica
Top Contributor
64 reviews 64 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 18, 2014

Close to airport is this aging holiday inn. Service is ok but have had better from other Holiday Inn's. Nice is that it is across the street from the Hard Rock Cafe. More of a stop over hotel than anything. Breakfast was not included in the price.

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear laurence_baird: We would like to take this time to thank you for reviewing our hotel. We are glad that you liked the location of out hotel. We are indeed located in a very centric place of one of the best areas of Guatemala City. We are sorry to hear that your stay was an average stay. We would have... More

Guadalajara, Mexico
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 26, 2014

Internet conection is limited to one device, is slow, and every time that you turn off your device you need to log in again… I've seen better service in host towns in Africa. These guys saved 2 Quetzales (local currency) on communications services with me but they lost a customer for life. Cooking: We say that the skills of a... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Luisjds: We would like to thank you for taking the time to review our hotel. It is a big disappointment for us not have served you just as you deserve. We are terribly sorry for all the inconveniences that you had during you stay. We want you to know that we underestand how frustrating it is not to be... More

Miami, Florida
Top Contributor
85 reviews 85 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 11, 2014

The hotel is nice, I have been here a few times and most of my employees go there, price was ok for the first nights, by mistake we book only two nights, so when we asked for the 3rd night, they say sorry but the extra night is so much more, not nice, I will really think to send my... More

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Avicultura: We would like to thank you for taking the time to review our hotel. We are really excited to know that you like the location of our hotel; indeed it is in a very convenient place near many shops, restaurants, and many major business offices. We thank you for trusting us with your employees´ stay. For us, your... More

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City

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