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All 47 Guatemala City hotels

Holiday Inn Guatemala

4.0 of 5 Hotel   |   1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Ranked #16 of 47 Hotels in Guatemala City
A recent review
4 of 5 stars reviewed 1 week ago
WhamBrisbane brisbane
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168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phila
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I arrived just before midnight. They couldn't find my reservation, even though I showed them a printed copy. It took me 15 minutes to check in. Hotel advertised free Wi-Fi, untrue, unless you came to the lobby, which had no seating. It also took 10 minutes to check out. When I got home, I found out the hotel charged me... More

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear alex c: Your observations are very important to us, we are thankful that you take your time to write us. We appreciate your remarks and we will let the people involved know about them, so on your next visit you can enjoy your stay, we also want to tell that our hotel policies grant access to free internet, extra... More

brisbane
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed one night prior to flying out. Check in was very smooth as was delivery of luggage to our room. Bathroom a little dated but overall the hotel is good value for money especially compared to the nearby Intercontinental which is not worth the extra. Lots of restaurants located nearby and good free shuttle bus to the airport every 30... More

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear WhamBrisbane: We appreciate that you took the time to comment about our property. Comments from guests like you make us want to do our job better every day. we will let the people involved know about them, so on your next visit you can enjoy your stay. We understand you have a lot of choices when you book your... More

Heredia, Costa Rica
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 2 weeks ago

I had an awesome weekend on this hotel. It has an amazing view of the volcanoes and mountains as well as the city. Chilly is my type of weather and this hotel has it. Very windy due to the buildings around but as I said, I loved it. Service was excellent except for one little thing. I call and requested... More

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Rajiv N: Thank You for letting us know your comments about the weekend in our hotel. We are glad to hear that you enjoyed our property and our service was excellent. We apologize for the inconvenient with the towells, we have informed the departments involved, so that this situation does not happen again. We know you have many choices... More

San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014

Excellent location, accessible, good price and lots of shops around. The hotel is a very standard holiday inn hotel which has been remodeled recently. I have visited this hotel many times and it has been investing a lot on improving its image. Rooms are nice but a little more work could be done on cleanliness specially on the carpet. The... More

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Miguel C: Thank you for posting your good experience in our hotel. As you mention in your comment, we have been remodeling our hotel to give our guests a better service and a better image for the hotel. We are glad that guests like you notice that and appreciate the changes in our property. We have read your comment... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2014

The Holiday Inn is a comfortable and safe space to begin a visit to Guatemala. The location in Zone 10 allows walking in the business and tourist zone and the prompt shuttle to and from the airport is reliable and easy to access at the airport. The hotel itself is quite spiffy, with views of the city and an outdoor... More

Was this review helpful? Yes 2
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Michael T Thank you for taking the time to comment about our hotel. We are glad you like our location and you enjoyed your visit to our hotel and to our country. We look forward to see you soon again soon. Warm Regards, More

Weston, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 10, 2014

I have stayed this year around 5 times in this Hotel, the experience has been always consistently fair at best, nothing to write home about. My May stay was the last one. I am still traveling to Guatemala but staying somewhere else. Even though my experience during my first stay was mediocre, I kept going back to gain points from... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Marucha J: First of all we would like to thank you for sharing your experience with us. However, we are very concerned with what you experienced. Providing an excellent service to each of our guests is our main goal. Knowing that it has not been that way with you is a red flag for us. We want you to... More

San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location! This hotel is almost at the middle of the best zone in town. You can go to fancy restaurants or have fun at clubs and everything is near you. The staff is great and breakfast was sooo good! I would definitely come back

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear davidarf: We thank you for sharing us your experience of your stay with us. We are really excited to hear about your excellent stay. It is true that we are located in the best zone in Guatemala City. We are within walking distance from many interesting places such as restaurants, malls, entretainment places, and so on. We take pride... More

San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stay at this location for one night. The hotel is located in Zona 10 which is supposed to be the safest zone in Guatemala City. It's across from the Hard Rock Cafe and close to several other 4.5/5 Star major brand hotels. There are several decent restaurants in the area within every price range. The non executive rooms are slightly... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Wopat5: Thank you for taking the time to review Holiday Inn Guatemala. We feel honored with your comments about the service that we provided you with. Comments like yours really motivates our staff to continue giving their best on an everyday basis. We want you to know that we have been working on updating our rooms to ensure our... More

Berkeley, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

We stayed here for 3 nights after experiencing a rather traumatic robbery in Guatemala City. The staff at this hotel was absolutely wonderful. The made several phone calls on our behalf to the tourism police, Inguat and the US embassy. The customer service we experienced was excellent and the overall kindness shown to us by the staff at the front... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Nacho7327: Thank you very much for sharing your experience with us. We are very sorry to hear about the unfortunate experience you had in the country. However, we are very glad to know that our staff was always there to help you in any way possible. We feel that it is our obligation to help our guests, especially if... More

Boca Raton, Fl
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 16, 2014

This place had the best breakfast. I regret not eating here for breakfast more often but our tours just left too early. This hotel was VERY accommodating. One night we had a very obnoxious neighbor that insisted on blasting his television after 11:00p.m. I called the front desk and they sent someone up right away to handle the issue. Our... More

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Candice B: We thank you very much for sharing your experience with us. We are really excited to know that you had an excellent stay. Our staff´s main goal is to make sure our guests are very well taken care of. We are really porud to know that whenever you had a problem we were able to solve it... More

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City

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