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Holiday Inn Guatemala

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1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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1 room 1 adult
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Holiday Inn Guatemala
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284 Reviews from our TripAdvisor Community

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Antigua, Guatemala
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night and thought it as great. The lobby has a a good little coffee spot called Cafe Barista- very convenient. The entrance and lobby area is also full of natural light which was pleasant and as we arrived the staff was friendly and helpful. The rooms and breakfast were good, just as good as the other... More 

Helpful?
Thank freshfresh411
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear freshfresh411: Thank you very much to prefer Holiday Inn Guatemala, for taking the time to make comments and recommendation on our page. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We would like to serve you at the next opportunity Sincerely, More 

Atlanta, Georgia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We didn't stay at this hotel but stopped in as we were walking around looking for the Pullmantur bus station (which is just beside the Holiday Inn) & a recommended restaurant. The desk clerk was so helpful and called the restaurant who came & picked us up. Was just impressed at how helpful she was

Helpful?
Thank Tomatlanta656
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Tomatlanta656: Thank you for taking the time to post your comments about at the Holiday Inn Guatemala. It is great to see that our staff is doing a great job , also it is very good to see that you appreciate this. We would like to serve you at the next opportunity Sincerely, More 

Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel before flying out -- it was clean, safe and close to the airport. The restaurant was ok -- no alcohol served with the food, we were the only ones eating but it was decent. Rooms were perfect. We called before coming and they quoted a rate, but when we checked in the asked for about 50$ more per... More 

Helpful?
Thank MeT1nT2
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear MeT1nT2: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We appreciate your remarks and we will let know your observations to the departments involved.... More 

San Salvador, El Salvador
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rooms need to be remodel. The bathroom overall they are quite old. Alo the few amenities in the bath room should be of a better quality. The shampoo don't make any foam and the toilet paper was a very poor quality 눇Location is perfect. Is in the Zona Viva. And is also the bus stop of one company that have... More 

Helpful?
Thank xabiermirandona
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Xabiermirandona: Thank you very much for taking the time to make your comments regarding your experience with us. We love to hear that our location was one of the most important factors and convenient for you, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we will let... More 

Montreal, Canada
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was an OK hotel that seems to have seen better days. Rooms are spacious; however, the room decor and that of the entire hotel seems outdated. The room also has a musty smell and the elevators are cleaned with some offensive product! The staff is friendly, you get free wifi, and the shuttle bus to the airport is convenient.... More 

Helpful?
Thank sacorpe
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear sacorpe: Thank you very much for taking the time to make your comments regarding your experience with us. We are pleased that you consider us a great hotel, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we will let know your observations to the departments involved. We... More 

1 review
1 of 5 stars Reviewed December 12, 2015

I called to make a reservation and reserved a room. Once I arrived I was informed they were out of rooms. After traveling for five hours this was the last thing I needed to hear. The front desk staff was rude and condescending. One of the clerks proposed a room that needed a bed and had no bathroom. He said... More 

Helpful?
Thank Mio A
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Mio A: Thank you very much for taking the time to make your comments regarding your experience with us. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate... More 

auburn, al
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 6, 2015

My family and I have stayed in this hotel many, many times and for as many nights as we have spent here, it is amazing how few problems we have encountered. The staff is almost always friendly, the price is the best one for comparable hotels, the rooms are great and clean, and the free wifi for IHG members is... More 

Helpful?
Thank jennay1184
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear jennay1184: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. We are glad that you enjoyed your stay with us, we are pleased that our facilities have fulfilled your expectations, and it is great to see that our staff is doing a great job with our... More 

Fort Lauderdale, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 11, 2015 via mobile

While this hotel was reasonably priced and in a good location, I honestly dont think I would make the choice again. I stayed for 3 nights and every night was the same. The walls are so thin that you can here every telephone conversation or tv show going on in the rooms on either side. If that werent bad enough,... More 

Helpful?
Thank Laura o
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Laura o: We appreciate all your comments, thank you for taking the time to write about your experience with us. We love to hear that our location was one of the most important factors and convenient for you, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 4, 2015

The hotel has all you need for business trips: excellent Internet connection, perfect WiFi, excellent location, near of the city. Very nice restaurants new the hotel. Elevators are quite slow and the breakfast is acceptable (not excellent). Coffee could be better than the served. People are kind.

Helpful?
Thank Paolo D
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Paolo D: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you, and it is great to see that our staff is doing a great job with our clients.... More 

Mexico City, Mexico
Level Contributor
194 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed October 31, 2015

Not a hugely decorated hotel, but it was as expected for a holiday inn. good area where there are few restaurants around. The hotel was clean, simple but nice, and the prices were very good. Not a good area to walk around at night, but during the day is fine. A few bar and singing places for young people. The... More 

Helpful?
Thank di c
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear di c: We appreciate all your comments, thank you for taking the time to write about your experience with us. We are pleased that our facilities have fulfilled your expectations, we are aware that we have some areas to improve and are working on them. Hope to see you soon again. Regards, More 

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