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Holiday Inn Guatemala

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1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Holiday Inn Guatemala
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Holiday Inn Guatemala
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218 reviews from our community

Traveler rating
    55
    104
    37
    16
    6
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25
33
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108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have my doubts about it, but as soon we arrive everything was smooth and easy, excellent prime location.. First Class hotel with all the amenities, easy access by taxi 30 Quetzales (about $4.50 from the Centro Historico) clean and big rooms, (we got two for the price of one) plenty of towels, big bathroom with a tub and toiletries... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Viajero447: Thank you for sharing your comments about your experience with us, we are glad you enjoyed staying and we appreciate your recommendation in this page. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a "one night stand" with my spouse of 2 days before returning to the states. Everything about this hotel was excellent starting from the moment of arrival with staff very attentive to desk staff and the wake up call in the morning to catch the flight. There were about 4 other hotels nearby so this was a very... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Luis S: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our... More 

Newark, Delaware
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My Holiday Inn stay was great. I spent 6 nights here on a business trip. The food in the restaurant great, the hotel was laid out very well. I did not give 5 stars as I wished here were more amenities for those staying on the executive floors. The executive floors were high up with decent views of the city,... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear ronnie p: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate your remark and we... More 

Marietta, Georgia
Top Contributor
105 reviews 105 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I felt the room was very basic and the bed was pretty uncomfortable. The air conditioning in the room barely blew out cool air. The front desk service was poor at best. The price was reasonable, but I expect better service from a Holiday Inn. The smokers and peddlers that congregated outside the main entrance was a bit much. The... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Runnerny2244: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We know you have many choices when it comes to lodging and we hope that... More 

SAN JUAN
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

overall the hotel is good and in a good area; but the rooms needs work as the smell is not attractive, old furniture and not too many amenities; dissapointed with the service on the first day as I was not recognized as a Platinum member and got double bed instead of king. The following day the lady at the front... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear CFIIPR: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel in... More 

Alberta
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 19, 2015 via mobile

I stayed at the Holiday Inn in March. This was my second time to Guatemala City and first time at the Holiday Inn. Location: excellent location with many different restaurants and bars within walking distance. 5-10 minute taxi from the airport. Cost of taxi from hotel to airport is $10 USD. Same going from airport to hotel. Service: average. People... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Mark W: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel... More 

Austin, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2015

Located in a very accessible, new and happening part of town. It's more fancy and has more amenities than what you expect for the brand. The rooms are comfortable and very spacious. Personally, i would revamp the bathrooms, but overall a very comfortable stay.

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear celiadalmau: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We understand that you have a lot of options about hotels in our country and... More 

Melbourne, Australia
Top Contributor
109 reviews 109 reviews
84 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

This Holiday Inn delivered all I expected from the chain and in the price range - large well equipped rooms, courteous & efficient service and convenient location. I caught the Pullmantur bus to El Salvador early next morning just outside the hotel so it all worked out well as I had hoped

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Glyn W: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that you choose... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2015

I stayed here for 3 days during my business trip ... I had a wonderful stay during these days... Hotel is located at a posh area with hrc right in front ... Staff is very friendly and food is also nice... Being vegetarian I could find a lot of options for breakfast ....

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear manogya26: Thank you for sharing your comments about your stay with us. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great... More 

Miami, Florida
2 reviews
4 of 5 stars Reviewed March 12, 2015

Stay here regularly (10-12 times per year) and find the service staff friendly and helpful. Good breakfast and reasonable food. Special mention: during my last stay I had to do an impromptu check out the day before I was supposed to at 330pm, and the receptionist very nicely requested authorization from her manager to not charge for the last night,... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Estimado 1954Moon: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We are committed to make our guests... More 

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