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Holiday Inn Guatemala

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1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Holiday Inn Guatemala
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Holiday Inn Guatemala
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225 reviews from our community

Traveler rating
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    109
    38
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
22 reviews 22 reviews
14 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We took a room at the hotel with my wife, we checked as a couple and took and upgrade, when we went out to hang out at night, when we came back, we were about to take elevator to our room, when a security guy from the hotel aboard me, complaning about my wife! .... Something about that he was... More 

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Hamilton, Hamilton, Bermuda
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is great value. The rooms are clean and well appointed. I was actually a bit surprised at how nice they were. I was paying a super rate too which I booked online. Staff are fantastic as are most people in Guatemala in service industry. The hotel is close to the airport and offers a shuttle service which I... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is the second time that i stay in Holiday inn guatemala, i love this hotel, it has some nice hotel rooms, the WiFi its great and all the staff are nice, the only thing that i did not like this time, was the pillow, they are so hard, not confortable at all, but besides that, all was great, i... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Hedin: Thank you for sharing your comments about your stay with us. We are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our staff is doing a great job with our clients, also it is very good to... More 

Los Angeles, California
Contributor
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 16, 2015

I have my doubts about it, but as soon we arrive everything was smooth and easy, excellent prime location.. First Class hotel with all the amenities, easy access by taxi 30 Quetzales (about $4.50 from the Centro Historico) clean and big rooms, (we got two for the price of one) plenty of towels, big bathroom with a tub and toiletries... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Viajero447: Thank you for sharing your comments about your experience with us, we are glad you enjoyed staying and we appreciate your recommendation in this page. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was a "one night stand" with my spouse of 2 days before returning to the states. Everything about this hotel was excellent starting from the moment of arrival with staff very attentive to desk staff and the wake up call in the morning to catch the flight. There were about 4 other hotels nearby so this was a very... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Luis S: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our... More 

Newark, Delaware
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 28, 2015

My Holiday Inn stay was great. I spent 6 nights here on a business trip. The food in the restaurant great, the hotel was laid out very well. I did not give 5 stars as I wished here were more amenities for those staying on the executive floors. The executive floors were high up with decent views of the city,... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear ronnie p: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate your remark and we... More 

Marietta, Georgia
Top Contributor
106 reviews 106 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed March 27, 2015

I felt the room was very basic and the bed was pretty uncomfortable. The air conditioning in the room barely blew out cool air. The front desk service was poor at best. The price was reasonable, but I expect better service from a Holiday Inn. The smokers and peddlers that congregated outside the main entrance was a bit much. The... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Runnerny2244: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We know you have many choices when it comes to lodging and we hope that... More 

SAN JUAN
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2015

overall the hotel is good and in a good area; but the rooms needs work as the smell is not attractive, old furniture and not too many amenities; dissapointed with the service on the first day as I was not recognized as a Platinum member and got double bed instead of king. The following day the lady at the front... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear CFIIPR: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel in... More 

Alberta
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 19, 2015 via mobile

I stayed at the Holiday Inn in March. This was my second time to Guatemala City and first time at the Holiday Inn. Location: excellent location with many different restaurants and bars within walking distance. 5-10 minute taxi from the airport. Cost of taxi from hotel to airport is $10 USD. Same going from airport to hotel. Service: average. People... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Mark W: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel... More 

Austin, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

Located in a very accessible, new and happening part of town. It's more fancy and has more amenities than what you expect for the brand. The rooms are comfortable and very spacious. Personally, i would revamp the bathrooms, but overall a very comfortable stay.

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear celiadalmau: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We understand that you have a lot of options about hotels in our country and... More 

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