We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Guatemala

Hotel website
Hotel deals
1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Guatemala
Professional photos View all
Browse nearby
Holiday Inn Guatemala
Add Photo Write a Review

234 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    56
    115
    40
    17
    6
See reviews for
28
35
28
118
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (58)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (57)
All months
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is based right in the middle of the city center and excellent amenities. Free airport pick up and drop off was offered which was great. The hotel is surrounded by number of cafes and restaurants which was extremely convenient. Felt really safe and the city was amazingly clean. Not a lot of vegetarian option available for except fantastic... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear DipaliBC: Thank you for sharing your comments about your experience with us, we are glad you enjoyed staying and we appreciate your recommendation in this page. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate your remarks... More 

Tacoma, Washington
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The Holiday Inn is located in the very safe and 'high end' Zona 10 of Guatemala City. There are many large chain hotels and restaurants within a large radius of Holiday Inn. There are a lot of taxis in front of the hotel, but walking to restaurants in the neighborhood is also easy. We enjoyed the Casa Chapina restaurant a... More 

Was this review helpful? Yes
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Melssel: We appreciate all your comments, thank you for taking the time to write about your experience with us. As we can see you had a good experience with us, however we have some areas to improve, and we are working on them. We appreciate, that you choose us, since we know that we have a lot of competitors.... More 

Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 22, 2015

We took a room at the hotel with my wife, we checked as a couple and took and upgrade, when we went out to hang out at night, when we came back, we were about to take elevator to our room, when a security guy from the hotel aboard me, complaning about my wife! .... Something about that he was... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Enrique F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the security staff which was unacceptable. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Hamilton, Hamilton, Bermuda
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 16, 2015

This hotel is great value. The rooms are clean and well appointed. I was actually a bit surprised at how nice they were. I was paying a super rate too which I booked online. Staff are fantastic as are most people in Guatemala in service industry. The hotel is close to the airport and offers a shuttle service which I... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Norma T: Thank you for sharing your comments about your stay with us. We are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our staff is doing a great job with our clients, also it is very good... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed April 28, 2015

This is the second time that i stay in Holiday inn guatemala, i love this hotel, it has some nice hotel rooms, the WiFi its great and all the staff are nice, the only thing that i did not like this time, was the pillow, they are so hard, not confortable at all, but besides that, all was great, i... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Hedin: Thank you for sharing your comments about your stay with us. We are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our staff is doing a great job with our clients, also it is very good to... More 

Los Angeles, California
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 16, 2015

I have my doubts about it, but as soon we arrive everything was smooth and easy, excellent prime location.. First Class hotel with all the amenities, easy access by taxi 30 Quetzales (about $4.50 from the Centro Historico) clean and big rooms, (we got two for the price of one) plenty of towels, big bathroom with a tub and toiletries... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Viajero447: Thank you for sharing your comments about your experience with us, we are glad you enjoyed staying and we appreciate your recommendation in this page. We love to hear that our facilities and service have fulfilled your expectations. We understand that you have a lot of options about hotels in our country and we are very thankful that... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was a "one night stand" with my spouse of 2 days before returning to the states. Everything about this hotel was excellent starting from the moment of arrival with staff very attentive to desk staff and the wake up call in the morning to catch the flight. There were about 4 other hotels nearby so this was a very... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Luis S: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our facilities and service have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our... More 

Newark, Delaware
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 28, 2015

My Holiday Inn stay was great. I spent 6 nights here on a business trip. The food in the restaurant great, the hotel was laid out very well. I did not give 5 stars as I wished here were more amenities for those staying on the executive floors. The executive floors were high up with decent views of the city,... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear ronnie p: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate your remark and we... More 

Marietta, Georgia
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed March 27, 2015

I felt the room was very basic and the bed was pretty uncomfortable. The air conditioning in the room barely blew out cool air. The front desk service was poor at best. The price was reasonable, but I expect better service from a Holiday Inn. The smokers and peddlers that congregated outside the main entrance was a bit much. The... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Runnerny2244: Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day. We appreciate your remarks and we will let know your observation to the department involved. We know you have many choices when it comes to lodging and we hope that... More 

SAN JUAN
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 23, 2015

overall the hotel is good and in a good area; but the rooms needs work as the smell is not attractive, old furniture and not too many amenities; dissapointed with the service on the first day as I was not recognized as a Platinum member and got double bed instead of king. The following day the lady at the front... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear CFIIPR: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observations to the departments involved. We understand you have a lot of choices when you book your hotel in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

243 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (64)
Viewed
Bathroom (8)
Viewed
Room/suite (18)
Viewed
Family/play areas (1)
Viewed
View from room (7)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (179)
Viewed
Hotel & grounds (52)
Viewed
Bathroom (1)
Viewed
Pool/beach area (15)
Viewed
Room/suite (49)
Viewed
Dining (30)
Viewed
Business center/function rooms (8)
Viewed
Other (24)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Guatemala City hotels
1.1 mi away
Barcelo Guatemala City
Barcelo Guatemala City
#7 of 48 in Guatemala City
4.0 of 5 stars 837 reviews
0.9 mi away
Radisson Hotel Guatemala City
Radisson Hotel Guatemala City
#14 of 48 in Guatemala City
4.0 of 5 stars 378 reviews
2.1 mi away
Real InterContinental Guatemala
Real InterContinental Guatemala
#3 of 48 in Guatemala City
4.5 of 5 stars 558 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Grand Tikal Futura Hotel
Grand Tikal Futura Hotel
#5 of 48 in Guatemala City
4.0 of 5 stars 301 reviews
1.0 mi away
Clarion Suites Guatemala City
Clarion Suites Guatemala City
#8 of 48 in Guatemala City
4.0 of 5 stars 191 reviews
3.5 mi away
Hotel Vista Real Guatemala
Hotel Vista Real Guatemala
#1 of 48 in Guatemala City
4.5 of 5 stars 302 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay