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Holiday Inn Guatemala

4.0 of 5 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Holiday Inn Guatemala
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Holiday Inn Guatemala
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177 reviews from our community

Traveler rating
    41
    87
    30
    13
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of the best when combining price (one of the lowest prices) and hotel quality.... Had stayed here for 3 times and always have been happy with the treat they give to costumers. Front desk is always kind... they have food dispensing machine on the building if you are hungry too late in the nigth ....

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Carlos B: We appreciate that you took the time to comment about our property. Comments from guests like you make us want to do our job better every day. We are pleased that our facilities have fulfilled your expectations. and it is great to see that our staff is doing a great job with our clients, also it is... More 

Arlington, Virginia, Usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed in this hotel twice over the past three months, for two weeks and one week periods. The rooms are surprisingly quiet for a hotel of this size -- and for one located next to the main drag (Reforma). Rooms are what you would expect in a chain -- no mini-bar, but they provided a refrigerator (although one didn't... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear LAH606: Thank you for taking the time to post your comments about your stay at our property, comments from guests like you make us want to be better every day. We have noticed each comment and we let them know to each person in charge of them, so we can do something to make your next stay better than... More 

Phoenix, Arizona
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, I stayed at this hotel about 3 years ago and it could have changed since then. I am only reviewing this because Trip Advisor suggested it. When I stayed there it was a good experience. The hotel was clean, the room was large, the bed was comfortable. One this I do remember is that the staff spoke very... More 

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear A to Z: Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We appreciate your remark and we will let know your observation to the department involved. We understand you have a lot of choices when you book your... More 

Portland, Oregon
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a well-located hotel in downtown GC. My second visit reinforced the first. It has comfortable rooms, good wifi and a much better than average breakfast. On good days, the view of the surrounding mountains is quite nice as well.

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Bob N. Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The staff wasn't too competent. I purchased 2 nights at this hotel but the second day I had to go downstairs check out and check back in. The lobby was packed and it took me about an hour. They should have taken care of this when I arrived at first. They also didn't allow me enter the dinning room with... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Vick S: Thank you for taking the time for letting us know your comments about our property. We appreciate your remarks and we will let know your observations to the departments involved for this does not happen again We will be glad to you, to have us on your hotel choices on your next visit to Guatemala, and have... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is centrally located and across the street from the Hard Rock Cafe. The hotel is clean, and the lobby been recently renovated. As with many hotel they seem to renovate the lobby much before they renovate the rooms. My room was ok, but in need of a renovation to. Ring it to current standards. Try to get a... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Jon F: Thank you for taking the time for letting us know your comments about our property We love to hear that our location was one of the most important factors and convenient for you. We appreciate your remarks and we will let the people involved know about them. We know you have many choices when it comes to... More 

Phila
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 16, 2014

I arrived just before midnight. They couldn't find my reservation, even though I showed them a printed copy. It took me 15 minutes to check in. Hotel advertised free Wi-Fi, untrue, unless you came to the lobby, which had no seating. It also took 10 minutes to check out. When I got home, I found out the hotel charged me... More 

Was this review helpful? Yes 1
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear alex c: Your observations are very important to us, we are thankful that you take your time to write us. We appreciate your remarks and we will let the people involved know about them, so on your next visit you can enjoy your stay, we also want to tell that our hotel policies grant access to free internet, extra... More 

brisbane
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 10, 2014 via mobile

Stayed one night prior to flying out. Check in was very smooth as was delivery of luggage to our room. Bathroom a little dated but overall the hotel is good value for money especially compared to the nearby Intercontinental which is not worth the extra. Lots of restaurants located nearby and good free shuttle bus to the airport every 30... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear WhamBrisbane: We appreciate that you took the time to comment about our property. Comments from guests like you make us want to do our job better every day. we will let the people involved know about them, so on your next visit you can enjoy your stay. We understand you have a lot of choices when you book your... More 

San Pedro, Belize
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

I had an awesome weekend on this hotel. It has an amazing view of the volcanoes and mountains as well as the city. Chilly is my type of weather and this hotel has it. Very windy due to the buildings around but as I said, I loved it. Service was excellent except for one little thing. I call and requested... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Rajiv N: Thank You for letting us know your comments about the weekend in our hotel. We are glad to hear that you enjoyed our property and our service was excellent. We apologize for the inconvenient with the towells, we have informed the departments involved, so that this situation does not happen again. We know you have many choices... More 

San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014

Excellent location, accessible, good price and lots of shops around. The hotel is a very standard holiday inn hotel which has been remodeled recently. I have visited this hotel many times and it has been investing a lot on improving its image. Rooms are nice but a little more work could be done on cleanliness specially on the carpet. The... More 

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Miguel C: Thank you for posting your good experience in our hotel. As you mention in your comment, we have been remodeling our hotel to give our guests a better service and a better image for the hotel. We are glad that guests like you notice that and appreciate the changes in our property. We have read your comment... More 

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City
Hotel Style:
#5 Luxury Hotel in Guatemala City
#14 Business Hotel in Guatemala City

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