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All 47 Guatemala City hotels

Holiday Inn Guatemala

4.0 of 5 Hotel   |   1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
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Ranked #17 of 47 Hotels in Guatemala City
A recent review
4 of 5 stars reviewed 4 weeks ago
Miguel C San Salvador, El Salvador
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160 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Excellent location, accessible, good price and lots of shops around. The hotel is a very standard holiday inn hotel which has been remodeled recently. I have visited this hotel many times and it has been investing a lot on improving its image. Rooms are nice but a little more work could be done on cleanliness specially on the carpet. The... More

Was this review helpful? Yes
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Miguel C: Thank you for posting your good experience in our hotel. As you mention in your comment, we have been remodeling our hotel to give our guests a better service and a better image for the hotel. We are glad that guests like you notice that and appreciate the changes in our property. We have read your comment... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Holiday Inn is a comfortable and safe space to begin a visit to Guatemala. The location in Zone 10 allows walking in the business and tourist zone and the prompt shuttle to and from the airport is reliable and easy to access at the airport. The hotel itself is quite spiffy, with views of the city and an outdoor... More

Was this review helpful? Yes 2
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Michael T Thank you for taking the time to comment about our hotel. We are glad you like our location and you enjoyed your visit to our hotel and to our country. We look forward to see you soon again soon. Warm Regards, More

Weston, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 10, 2014

I have stayed this year around 5 times in this Hotel, the experience has been always consistently fair at best, nothing to write home about. My May stay was the last one. I am still traveling to Guatemala but staying somewhere else. Even though my experience during my first stay was mediocre, I kept going back to gain points from... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Marucha J: First of all we would like to thank you for sharing your experience with us. However, we are very concerned with what you experienced. Providing an excellent service to each of our guests is our main goal. Knowing that it has not been that way with you is a red flag for us. We want you to... More

San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location! This hotel is almost at the middle of the best zone in town. You can go to fancy restaurants or have fun at clubs and everything is near you. The staff is great and breakfast was sooo good! I would definitely come back

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear davidarf: We thank you for sharing us your experience of your stay with us. We are really excited to hear about your excellent stay. It is true that we are located in the best zone in Guatemala City. We are within walking distance from many interesting places such as restaurants, malls, entretainment places, and so on. We take pride... More

San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stay at this location for one night. The hotel is located in Zona 10 which is supposed to be the safest zone in Guatemala City. It's across from the Hard Rock Cafe and close to several other 4.5/5 Star major brand hotels. There are several decent restaurants in the area within every price range. The non executive rooms are slightly... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Wopat5: Thank you for taking the time to review Holiday Inn Guatemala. We feel honored with your comments about the service that we provided you with. Comments like yours really motivates our staff to continue giving their best on an everyday basis. We want you to know that we have been working on updating our rooms to ensure our... More

Berkeley, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

We stayed here for 3 nights after experiencing a rather traumatic robbery in Guatemala City. The staff at this hotel was absolutely wonderful. The made several phone calls on our behalf to the tourism police, Inguat and the US embassy. The customer service we experienced was excellent and the overall kindness shown to us by the staff at the front... More

Was this review helpful? Yes 1
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Nacho7327: Thank you very much for sharing your experience with us. We are very sorry to hear about the unfortunate experience you had in the country. However, we are very glad to know that our staff was always there to help you in any way possible. We feel that it is our obligation to help our guests, especially if... More

Boca Raton, Fl
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 16, 2014

This place had the best breakfast. I regret not eating here for breakfast more often but our tours just left too early. This hotel was VERY accommodating. One night we had a very obnoxious neighbor that insisted on blasting his television after 11:00p.m. I called the front desk and they sent someone up right away to handle the issue. Our... More

Was this review helpful? Yes 2
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Candice B: We thank you very much for sharing your experience with us. We are really excited to know that you had an excellent stay. Our staff´s main goal is to make sure our guests are very well taken care of. We are really porud to know that whenever you had a problem we were able to solve it... More

New Jersey
Top Contributor
56 reviews 56 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

This is a safe and reliable hotel, which is of utmost importance in Guatemala City. I found the location to be in a nice area right across the street from the Dubai Center shopping plaza and Hard Rock Cafe. Complimentary shuttle service to and from the airport was a huge selling point for me in the selection of this hotel.... More

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Manny C: Thank you for taking the time to review our hotel. We are glad to know that you enjoyed the location of our hotel in the city. We are indeed located in the heart of the city´s best zone, making it very convenient for our guests to enjoy the different places Guatemala City has to offer. We are... More

Greenville, SC
Top Contributor
56 reviews 56 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 28, 2014

Clean property, but old. Internet is spotty, but adequate. Expensive for what you get. This is the second time I have stayed at this property. Both times the water has been cold in the morning. Yes I get up early, for an early flight (I say this because they turn the boilers off to save money). But at $200 a... More

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear icufg: Thank you for sharing your experience in our hotel. We are glad to hear that you found the hotel to be a clean property. Our housekeeping department works really hard to make sure every area of the hotel is neat. However, we feel disappointed to hear about your bad experiences. We apologize for all inconveniences that you experienced... More

San Jose, Costa Rica
Top Contributor
64 reviews 64 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 18, 2014

Close to airport is this aging holiday inn. Service is ok but have had better from other Holiday Inn's. Nice is that it is across the street from the Hard Rock Cafe. More of a stop over hotel than anything. Breakfast was not included in the price.

Was this review helpful? Yes
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear laurence_baird: We would like to take this time to thank you for reviewing our hotel. We are glad that you liked the location of out hotel. We are indeed located in a very centric place of one of the best areas of Guatemala City. We are sorry to hear that your stay was an average stay. We would have... More

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City

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