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Crowne Plaza Guatemala

3.5 of 5
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Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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1 room 1 guest
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Crowne Plaza Guatemala
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westerville, Ohio
Level Contributor
137 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, well run hotel with friendly, helpful service. Near Zona Rosa / Zone 1 for dining. It is an older property in need of updating, but it is well kept. Staff had a box breakfast ready for a 4:30 am departure, not everyone gets that right.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, than you for your comments. Was a pleasure to serve you and made feel like at home. Best regards, Lizeth de Amado Sales Manager More 

Toledo, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

I have stayed at Crowne Plaza three times now. The rooms are always very clean; housekeeping is wonderful. It very quick and easy to get the breakfast buffet in the morning. What I always look forward to, though, is seeing Clifford Sinclair, one of the employees. He is so kind and helpful and always shares a smile.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, is wonderful to know that you felt like at home in your stay. For all our Staff is a plesure to serve you and rich your expectations. Is nice to hear about Clifford's service, he is an amazing person and very valuable to Crowne Plaza. We hope you can came very soon. Best regards, Lizeth de Amado Sales... More 

Mexico City, Mexico
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 22, 2015

Hotel is about 20 years old and it shows, it urgently needs refurbishing to update and improve pipes and services. Water in showers fluctuate from hot to cold and back without warning, very uncomfortable. Service is great, personnel is very pleasing and attentive.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our service and the things that we need to change. Let me explain that we are working very hard to make a lot of changes in our rooms and all the areas. Best regards, Lizeth de Amado Sales Manager More 

Jonesboro, Arkansas
1 review
5 of 5 stars Reviewed July 21, 2015

Had everything needed from a great breakfast to friendly service. Just like staying in the States. Bathroom isn't that large, but it serves it purpose. Overall, it was a wonderful stay and I would recommend it.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. Was a pleasure to serve you and made feel like home. We hope you can come very soon. Best regards. Lizeth de Amado Sales Manager More 

Lancaster County, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

Beautiful public areas. Rooms were clean and comfortable with nice room amenities. Great location to the airport & the shuttle was able to take us to the airport at 4:00 AM. The front desk was helpful & we were able to check in early.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. It was a pleasure to serve you and gave you the best of our services. I hope you can come back as soon as you can. Thank you for your choice. Best regards, Lizeth de Amado Sales Manager More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 6, 2015 via mobile

I found a very friendly staff whit the will to help me in all me needs during the week. Thanks to Erick Garcia for all the help at the end of the trip. The wifi signal could be better, in some places of the room I have some problems to get the signal.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest thanks a lot of the comments about our service, specially because we reach your expectations in your stay. Is nice to know that Erick García helped you. Our principal objetive is that you can fell like in home. Best regards, Lizeth de Amado Sales Manager More 

Panajachel, Guatemala
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 30, 2015

A great value, a little cheaper than some of the other big hotels. Very clean and comfortable. Rooms are a little small. Has a pool, but we didn't use it. The restaurant is excellent, had dinner there. And the breakfast buffet was awesome, huge, and delicious.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments about our services. Our commitment is to make you feel at home. In addition let me tell that we are proud of our cuisine and look forward to your visit again. best regards, Lizeth de Amado Sales Manager More 

litchfield park az
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 20, 2015 via mobile

Absolutely best colorful vacation.completely safe Had great tour guides from pacific ocean to Belize and ruins with giant monkeys in jungle.went to chichi, volcanoes, rode horses visited coffee plantations,etc

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, Guatemala is the country of eternal spring and it is interesting that he could enjoy his trip by different important places in our country. We appreciate the confidence placed in us by staying at our hotel and enjoy a pleasant stay. We hope to return soon. Sincerely, Lizeth de Amado Sales Manager More 

Guatemala
1 review
4 of 5 stars Reviewed June 16, 2015

Both Edgar Alvarez and Lesly Hernandez provided excellent customer service. Professional staff, knowledgeable, true professionals. From greeters to lobby appearance and condition, very well maintained. This is the second time I stay here, and will stay next time as well. You'll get your money's worth.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guests, it is very comforting to know that our staff provided the service of warmth and comfort that characterizes us. We welcome your comments, which we know to them to encourage them to move forward. We hope to visit again and continue to enjoy our services. Best regards, Lizeth de Amado Sales Manager More 

Dallas, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 13, 2015 via mobile

I stay at this hotel on business, its conveniently located near the airport, Internet service worked great, breakfast, lunch and dinner buffet were excellent. It even has a Casino. I experience a small problem but was quickly and properly adressed by staff. Dated facilities but well kept. Not a lot going on there, Price was good. Shuttle service runs frequently... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimado Huésped, muchas gracias por sus comentarios. Que agradable saber que cumplimos con sus expectativas de viaje. Fue un gusto... More 

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