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All 47 Guatemala City hotels

Crowne Plaza Guatemala

3.5 of 5 Hotel   |   Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Ranked #19 of 47 hotels in Guatemala City
A recent review
4 of 5 stars reviewed 3 weeks ago
klml2014 Guatemala City, Guatemala
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217 people have reviewed this hotel

Traveler rating
    78
    57
    39
    24
    19
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20
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel needing to have an international conference call and the Business Room that they have available was great. The space was quiet and clean; offering snacks and drinks. The hotel rooms are also nice and clean.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a difficult situation and all the mess at the airport running into a friendly face in your hotel was a really great expirience. Jacqueline from the front desk did a great job and actually give the extra mile Gee!! Upgrading Us due to our honeymoon wasnt something expected. Well done you guys

Was this review helpful? Yes 1
Panama City, Panama
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went to Guatemala with my daughter for a short visit to Antigua. We had a great welcome with Mr. Clifford, really made us feel at home! The personnel at the hotel was excellent and so was the food at the buffet. It was neat and we felt very secure, so bad we missed the spa but my daughter says... More

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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I was visiting Guatemala City and Guatemala for my first time and I stayed with this hotel for one week. The staff helped us when we needed help. I thought the breakfast was good. I had some pleasant pool time. I am pretty picky about rooms, about cleaning, about the bathroom, about the furniture - and I am happy to... More

Was this review helpful? Yes
Mexico City, Mexico
1 review
5 of 5 stars Reviewed July 6, 2014

I've been staying at this property since 2002 (before it was Crowne Plaza) and have always enjoyed returning. It's my home away from home, and it's like returning to family. I appreciate how the staff is always making their utmost effort to meet my needs and always welcome me (and my family and friends) with a smile that really makes... More

Was this review helpful? Yes
Jinotepe, Carazo, Nicaragua
1 review
2 of 5 stars Reviewed June 21, 2014

I write this review for a two-night’s stay in two different rooms, one in fourth floor and other in fifth floor. Service in front desk: deficient, slow and sometimes with false good manners. When I arrived I had to wait to make check-in because there was a long queue. When finally was my turn, they didn´t accept a previous payment... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review

Dear Jose R, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Quetzaltenango, Guatemala
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 22, 2014 via mobile

Best location in Guatemala city, building is old but well taken care of, front desk, room service and restaurant staff are highly motivated and focused on giving great service, they are all very kind. Hotel's personnel is their strength. Breakfast was a large buffet, with made to order eggs, tons of fruit, different kinds of bread and cakes, typical food,... More

Was this review helpful? Yes 2
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you.... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 19, 2014 via mobile

Since I had a very early flight departing GUA after a marvellous holiday in Antigua, I chose the Crowne Plaza. The hotel felt faded and out of date and furniture in our room was chipped. But the proximity to the airport was very convenient and shuttle service started at 4am. We ate at their restaurant Los Volcanoes and the food... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear Mr. Blair YYZ, thank you so much for your great comments, certainly our hotel is under remodeling process looking forward to be The Place to be, and become a First Class Hotel, on the other hand our staff is doing a great job in service and attention that the stress of any remodeling process does not feel. Mr. Blair... More

Contributor
18 reviews 18 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 9, 2014

Stayed here for a night during a business trip. The service was pretty good. I asked for a quiet room, which they have an entire floor (7th) designated as quiet area. Things smelled: elevators, carpets, etc. The WiFi did not work at all for me, neither on my computer or phone (in the room or lobby). The fitness center looks... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoyed... More

New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2014

Stayed here for three nights during a business trip. The pros: the fitness center, which is on the top floor and overlooks the whole city (and has very decent equipment), the breakfast - included in the room rate and great choices, and the staff which was quite friendly and helpful. The cons: rooms are relatively small, and overall hotel needs... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you.... More

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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Spa Hotel in Guatemala City
Hotel Class
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza® Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage® Program amenity kit. Make your reservations today! ... more   less 
Number of rooms
183

Questions & Answers

Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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