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Crowne Plaza Guatemala

3.5 of 5 Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Crowne Plaza Guatemala
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Crowne Plaza Guatemala
Crowne Plaza Guatemala
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298 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gladstone, Missouri, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I would just like to thank everybody that was there at the hotel the front desk people of on Ivonne and Diana, Clifford, was great also Julio in the restaurant the place and the people were so nice and helpful! So would come back!

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimada Huesped, apreciamos mucho sus comentarios y nos alegre haber alcanzado sus expectativas de hospedaje. Nuestro principal objetivo es brindarle... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable, pleasant staff, great restaurant, casino in the hotel, nightclub in the hotel. What more do you need? Oh, did I mention that it is close to the airport and they have a free shuttle. I would stay there any time in Guatemala City.

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Chata A, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimada Huésped, agradecemos todos los comentarios enviados acerca de su experiencia en Crowne Plaza Guatemala. Nos da gusto saber que... More 

New York City, New York
Contributor
18 reviews 18 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You arrive late at night in Guatemala City.. You've heard al lot about this place, not all positive. You don't want to deal with any nonsense arriving...you walk out of the airport and see the Crowne Plaza Shuttle guy with his sign. Excellent. Minutes later you arrive in the lobby. Personal is very professional. Checkin and Checkout with ease. Decent... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest we appreciate your comments about your stay at Crowne Plaza Guatemala. We are working hard in improving some areas in the Hotel from inside and outside. Our commitment is that our guest receive the best of our services. Best regards, Lizeth de Amado More 

Los Angeles, California
1 review
4 of 5 stars Reviewed December 15, 2014

The staff throughout the hotel: bell hops, room service, front desk clerks, maids, shuttle service drivers, all made me feel welcome and also recognized me upon my two returns to the hotel as I was using it as a jumping off site to visit various other cities in the region. It was clean and quiet, a subtle luxury for a... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, it's good to know that all our staff attended to their needs. Would be happy recounting his visit. Yours Faithfully, Lizeth de Amado More 

Guatemala
1 review
5 of 5 stars Reviewed December 3, 2014

Definitely would recomend Crowne plaza Guatemala Hotel, nice rooms , great food ,was greeted at front desk with an smile and great attitude, nice job Ivonne De Leon, and everyone else that greeted us,keep it up

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we are happy to know that your stay was enjoyable and you got good service from reception by our Ivonne Supervisor Leon and other staff. We hope to return soon and follow gonzando of our services. best regards, Lizeth de Amado More 

Los Angeles, California
1 review
5 of 5 stars Reviewed December 2, 2014

My wife and I stayed at the Crowne Plaza for a couple of nights while visiting Guatemala. It was close to the airport, about a 10 minute drive. The hotel was clean and friendly. We were greeted by Edna Fuentes and she was super helpful. Her hospitality made our stay just great. I would definitely come back and recommend our... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we are happy to know that your stay was pleasant and we comply with your expectations. Our commitment is to make feel like home. We hope to return soon and continue to serve you as you deserve. best regards, Lizeth de Amado More 

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

Great experience, good food and service , recommended for business travellers specially , good ambiance and meeting place too, casino attached is not that great experience....................................................................................

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1 review
5 of 5 stars Reviewed October 30, 2014 via mobile

When muy parents have to made a conferences, they choose this hotel because they got a beautiful instalantion and it's pretty cleaner and gorgeous. The people is so kind there and have a nice service. It got all what you need!!

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Parkland FL
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 24, 2014

I stayed at the Crowne Plaza in Guatemala City for a Business trip. The hotel is somewhat outdated, however the rooms are comfortable and clean. I upgraded to the Club Floor and was able to get some snacks and drinks in the evening. The Restaurant has buffet both for Lunch and Dinner, it was OK but somewhat expensive. I was... More 

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Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 21, 2014

When my itinerary was trashed by a tropical downpour, and the airline found me a place to overnight until service was restored, I was whisked to the Crowne Plaza. It really wasn't fair to the poor hotel - I had just had 5 nights in 7* accommodation at La Antigua's Casa Santo Domingo, which had completely spoiled me. It was... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review

Dear A-Nutty-Prof, Thank you for taking the time to share your thoughts regarding your stay at our hotel. I am pleased to know that you have regarded your stay as a comfortable one and pleased to note that you the level of service is up to your par. On the other hand, I regret to know that some of the... More 

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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#3 Family Hotel in Guatemala City
#4 Spa Hotel in Guatemala City
#12 Business Hotel in Guatemala City

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