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All 47 Guatemala City hotels

Crowne Plaza Guatemala

3.5 of 5 Hotel   |   Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Ranked #20 of 47 Hotels in Guatemala City
A recent review
5 of 5 stars reviewed 1 week ago
rodrigo c Sao Paulo, SP
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223 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I visited with my family, the buffet restaurant in Crowne Plaza Guatemala City called "Los Volcanes", hoping to have a great family time. To our surprise, some food was hardly eatable. The worst part is that this restaurant is called buffet. They had like 4 entrees and 3 main dishes. Most of them was almost empty. We arrived at 19:20... More

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Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very good room with a great room service. I just spent a night there but they were very helpful with city information. Rooms are very clean and the bed was very good. I recommend to everyone in tripadvisor.

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San Francisco, California
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you travel with family, and are staying more than a few days, I recommend upgrading to a suite. We stayed for a week in a 2 Beds Junior Suite with a family. The extra space made the stay much more enjoyable, and there was also a little kitchen area with a sink, stove, and utensils. Their regular rooms with... More

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Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

We arrived at the hotel needing to have an international conference call and the Business Room that they have available was great. The space was quiet and clean; offering snacks and drinks. The hotel rooms are also nice and clean.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

After a difficult situation and all the mess at the airport running into a friendly face in your hotel was a really great expirience. Jacqueline from the front desk did a great job and actually give the extra mile Gee!! Upgrading Us due to our honeymoon wasnt something expected. Well done you guys

Was this review helpful? Yes 1
Panama City, Panama
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

I went to Guatemala with my daughter for a short visit to Antigua. We had a great welcome with Mr. Clifford, really made us feel at home! The personnel at the hotel was excellent and so was the food at the buffet. It was neat and we felt very secure, so bad we missed the spa but my daughter says... More

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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014

I was visiting Guatemala City and Guatemala for my first time and I stayed with this hotel for one week. The staff helped us when we needed help. I thought the breakfast was good. I had some pleasant pool time. I am pretty picky about rooms, about cleaning, about the bathroom, about the furniture - and I am happy to... More

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed July 6, 2014

I've been staying at this property since 2002 (before it was Crowne Plaza) and have always enjoyed returning. It's my home away from home, and it's like returning to family. I appreciate how the staff is always making their utmost effort to meet my needs and always welcome me (and my family and friends) with a smile that really makes... More

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Jinotepe, Carazo, Nicaragua
1 review
2 of 5 stars Reviewed June 21, 2014

I write this review for a two-night’s stay in two different rooms, one in fourth floor and other in fifth floor. Service in front desk: deficient, slow and sometimes with false good manners. When I arrived I had to wait to make check-in because there was a long queue. When finally was my turn, they didn´t accept a previous payment... More

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IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review

Dear Jose R, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Quetzaltenango, Guatemala
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 22, 2014 via mobile

Best location in Guatemala city, building is old but well taken care of, front desk, room service and restaurant staff are highly motivated and focused on giving great service, they are all very kind. Hotel's personnel is their strength. Breakfast was a large buffet, with made to order eggs, tons of fruit, different kinds of bread and cakes, typical food,... More

Was this review helpful? Yes 2
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you.... More

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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City

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