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Crowne Plaza Guatemala

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Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Crowne Plaza Guatemala
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389 Reviews from our TripAdvisor Community

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San Diego, California, United States
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I really enjoyed my stay here at this hotel,the staff was super friendly,I want to mention Mr.Edwin Castillo and the other lady at the front desk,they were above and beyond trying to help me I highly recommend this hotel if you are visiting Guatemala City

Helpful?
Thank Julio O
Crowneguatemala, Director Comercial at Crowne Plaza Guatemala, responded to this review

Dear Guest, is great to know that we can reached your travel expectations. Was a pleasure to served you. And I hope you can visit us again. Crowne Plaza is your home and all the staff will be exciting to help and greet you. best regards, Lizeth de Amado More 

Carlisle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

I've stayed at the Crowne Plaza Hotel on six occasions. My experiences have always been favorable. When traveling thru Guatemala and Honduras, I have used the Crowne Plaza Hotel as my home base. The staff has been very accommodating and eager to please. Excellent buffet breakfast. I look forward to returning next year.

Helpful?
Thank Robert B
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest have a Blessed 2016. We appreciate your commnent and thank you for your choice. Our commitment is give you and all the Guests the best of our service. We invite you to come back as soon as you can. Best regards, Lizeth de Amado Sales Manager More 

San Jose, Costa Rica
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 20, 2015

Stayed here for 2 nights. The Hotel is very close to the airport so prepare yourself to hear the planes arriving and departing. The Hotel looks old and dated. Rooms are not very well kept although clean. Would not recommend to stay here.

Helpful?
Thank CR83
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest thank you about your comments. Let me tell you that we are beggining early in 2016 a renovation in our hotel. You can see very soon all the changes that we will make in rooms, hallways, etc. Thank you to share you experience. best regards, Lizeth de Amado Sales Manager More 

Big Bear Lake, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

very old furniture , uncomfortable bed, shower out of the early 80s. Resturant staff was awful and asked for a 4 am wake up call to catch my make flight and got a wake call every hour at the 30 minute mark. probably wouldn't take much effort to find a better experience.

Helpful?
Thank Double V
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we sincerely appreciate your comments. We are working in a renovation plan in 2016. Sorry about the inconvenients you received during your stay. Thank you. More 

Guatemala
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 21, 2015

I would not recomend this hotel, it diminishes the quality of other Crown Plaza around the wold. Management is poor and does not value customer. As well the facility is old and rusty, so it is the management. Fot the money there are better choices.

Helpful?
2 Thank Jorge A
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments that are very valuable for us. Let me tell you that in next months we are starting a renovation in our Hotel. Thanks for choice our service. Best regards, Lizeth de Amado Sales Manager More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

We stayed here for 1 night prior to an early flight. Friendly service. The rooms are quite dated and dark but clean and comfortable. We used the free airport shuttle to get to the airport which departs every 30 minutes. It's a decent option if you need to be close to the airport.

Helpful?
Thank CohenCJ
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. Is nice to know that your stay here was confortable. We appreciate your choice. I hope you can visit us as soon as you can. Best regards, Lizeth de Amado Sales Manager More 

Managua, Nicaragua
1 review
5 of 5 stars Reviewed October 29, 2015

Edwin y su estaf son super! lo mejor de los mejores hoteles en el mundo limpio edwin and his staff are super,, this is the probably the best hotel i have ever stayed at it's clean and i could ACTUALLY SLEEP LIKE A ROCK

Helpful?
Thank Dean P
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest we appreciate your comments. Was a pleasure to serve you like you deserve. Do not hesitate to visit us again. Best regards, Lizeth de Amado Sales Manager More 

San Jose, Costa Rica
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed October 15, 2015 via mobile

The hotel is very old and expect every thing old here. The carpets are well worn. The rooms though clean have old furniture the air conditioning is very old technology though you should not be needing air conditioner in Guatemala City it can be cold here. The hotel has a restaurant on the ground floor which serves good breakfast and... More 

Helpful?
Thank VikramadityaW
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. As a matter in fact we are working to make change in the next months in all areas. You will see as soon as we can the renovation. Thanks to choice our services. Best regards, Lizeth de Amado Sales Manager More 

Boston, Massachusetts
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 29, 2015

I actually think this was a good hotel. It is close to the airport, right on Avenida de Americas which is great to walk down to see all of the statues, has a few good restaurants within walking distance, has a full gym on the top floor, a roof deck with great views of the city and mountains (I am... More 

Helpful?
Thank Steve H
Chata A, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our services. Thans for your preference. I hope we can reach yours expectatives. We are waiting to come back very soon. best regards, More 

Bogota, Colombia
Level Contributor
235 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed September 21, 2015 via mobile

This is an old building, the service is great, but administration needs to invest in it, change the carpets for wooden floors, the smell is terrible, illumination in the rooms and bathrooms are bad. The restaurant is really good, good food, good service, they are flexible with the menu.

Helpful?
Thank Yagorubio
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our services. We are working in make a lot of changes in our Hotel, thanks for your notes. It is important to know our areas of opportunity. We are planning several changes during the next 6 months. Best regards, Lizeth de Amado Sales Manager More 

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