We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Guatemala

Hotel website
Hotel deals
Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crowne Plaza Guatemala
Professional photos View all
Browse nearby
Crowne Plaza Guatemala
Crowne Plaza Guatemala
Crowne Plaza Guatemala
Add Photo Write a Review

332 Reviews from our TripAdvisor Community

Traveler rating
    138
    93
    51
    29
    21
See reviews for
40
40
27
136
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (332)
  • Mar-May only
    (75)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (87)
All months
Groningen, The Netherlands
Top Contributor
143 reviews 143 reviews
65 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Crown Plaza typically are good hotels, and this one is no exception. The staff is friendly, and as member, I received a goodie bag and a club floor room on my first stay. Not so on the second stay - a week later - which surprised me, but did not bother me. Had some issues with the air conditioner, but... More 

Was this review helpful? Yes
Rio Dulce Guatemala
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been a client of Crowne Plaza for about 15 years. CP is one of the few places which maintains a great sense of personal attention and hospitality. I love the parches on the breakfast buffet and the great rooms which are updated constantly, the bathtub, the quietness. Such attention to detail in a large hotel is unusual. I... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments, is nice to heard that we made fell you like in home anytime you visit us. You are welcome to Guatemala and special to our Hotel. Thanks for your choice! Best regards. Lizeth de Amado Sales Manager More 

Top Contributor
54 reviews 54 reviews
16 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This is the worst hotel i have stayed in Guatemala, its expensive and very old style hotel, low quality design, smelly rooms, bad food, not very polite barman and expensive bar prices, not confortable and the wifi never worked. Think twice before making a reservation

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest: We welcome your comments which are very valuable to us, we will take into account all these aspects. We are working day by day in our areas of opportunity. Sincerely, Lizeth de Amado Sales Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

I stayed in this hotel for some days, the reception was nice and fast, the restaurant has nice food to choose from, one thing that i really loved of this hotel was the location, it has a supermarket just around the corner, so if you dont want to spend to much on the hotel restaurant, i recommend going there. And... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for all your comments. Was a pleasure to gave you the best of our services. Additional we commented that there are several aspects that are working to improve, as are our lifts. We hope you come back soon. Best regards, More 

Evanston, Illinois, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

The location pays off but the hotel is out-dated. The key cards tend to demagnetize which can be frustrating when trying to access the doors late at night. Not sure how the food is at the hotel but "La Estancia" nearby was very good in zone 10. Overall I cannot complain about the planes taking off or landing at the... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest thanks for all your comments. We are working very hard to make a lot of changes in our Hotel, step by step. I hope you can back soon and check it changes. Best regards, Lizeth de Amado More 

Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 3, 2015

This is my second stay at this hotel and the accomodations were as expected, however, during this stay breakfast was not included, the cost for breakfast was $18.00 usd. Opted out as the cost was steep. Also, at check out time I had to personally go to the main lobby to borrow the luggage cart as one was requested in... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. For have a special room rate fol all your stays during this year, please send me a e mail to ldeamado@cpguatemala.com.gt to negociate a special rate with breakfast included. We hope you come back soon to our Hotel. Best regards, Lizeth de Amado Sales Manager More 

Guatemala City, Guatemala
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

My last visit it Guatemala I stayed another IHC Hotel the Crown Plaza great location close to restaurants the US Embassy and shopping. Very reliable airport transportation. Easy check in and out.Nice bar and breakfast. The casino at night was fun also.

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, is very nice to ear that your stay in our Hotel was confortable. Was a pleasure to serve you. We hope you will come back soon as you can. Sincerely, Lizeth de Amado Sales Manager More 

Guatemala
2 reviews
4 of 5 stars Reviewed March 18, 2015

Congrats to all the staff at the hotel, proffesional anf friendly, special thanks to the front desk at our arrival ,Yaquelyn,Edgar y Manuel. Great attitude keep it up. Yes I will be back for another stay

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. To all the staff was a pleasure to serve you. We hope you will come back soon. Best regards, Lizeth de Amado More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed March 16, 2015 via mobile

I loved Crowne Plaza, the service is superior, specially Diana, Edna, Ivonne and Mary, they helped me out in everything I need, they were patients and kind, always ready to attend to my question and request. I even received a letter saying that I was part of the family. Beside that the food was fine so as the room. It... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, was a pleasure to serve you like you deserve. Is greatfull to know that our staff gave you the best of the best. Thank you for your choice. Best regards, Lizeth de Amado More 

Quetzaltenango Department, Guatemala
1 review
2 of 5 stars Reviewed February 13, 2015

the rooms are never ready to use, never have a water, cofee or bath things, when calls to operator or lobby it are very angry, and the elevators smells very bad, some things are very old like forniture

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our Hotel. Let me tell you that we are working very hard to remodelate the principal areas. I hope you can back and see all the changes in a few months. Best regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (50)
Viewed
Bathroom (3)
Viewed
Room/suite (12)
Viewed
View from room (15)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Pool/beach area (2)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (2)
Viewed
Dining (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay