We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Guatemala

3.5 of 5 Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Guatemala
Professional photos View all
Browse nearby
Crowne Plaza Guatemala
Crowne Plaza Guatemala
Crowne Plaza Guatemala
Write a Review

310 reviews from our community

Traveler rating
    129
    85
    47
    28
    21
See reviews for
35
38
24
128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (53)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (87)
All months
Quetzaltenango Department, Guatemala
1 review
2 of 5 stars Reviewed 2 weeks ago

the rooms are never ready to use, never have a water, cofee or bath things, when calls to operator or lobby it are very angry, and the elevators smells very bad, some things are very old like forniture

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our Hotel. Let me tell you that we are working very hard to remodelate the principal areas. I hope you can back and see all the changes in a few months. Best regards, More 

Hamilton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel had staff that went far beyond what staff usually does. First we had trouble with the internet, and after several tries and a trip to the desk, an internet specialist came to our room and hooked up both my IPAD and my wife's to the internet, as he also did for others in our group. Clifford, the chief... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest is nice to receive your comments and know that our staff offered the best service. Our main goal is to make you feel at home. Both Clifford and Ivonne as the staff had the opportunity to serve you and on behalf of the Hotel, we appreciate your preference. We hope to return soon. Yours Faithfully, More 

Portland, Oregon
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the Crowne Plaza many times over the past few years. The hotel is consistently clean and the staff is friendly. There is free wifi and breakfast buffet in the morning as well as shuttle service to and from the airport. Only drawbacks are sometimes the rooms can be loud due to the airport, good to stay... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimado Huesped, apreciamos los comentarios de su ultima estancia. Es agradable saber que nuestro personal estuvo atento a sus necesidades... More 

London, Canada
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We felt that the hotel did not quite live up to the standard we would expect from a Crowne Plaza Hotel. It appeared that at least part of the hotel was undergoing some sort of renovation. To be fair, our room was clean and comfortable, and the staff were pleasant. The hotel has a casino, which we did not use.... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate all your comments about your stay. Let us tell you that we are working hard to make several changes in our instalations, step by step we are changing and update our areas and rooms. We hope you can visit again in the future to see this changes. Best regards, Lizeth de Amado More 

Gladstone, Missouri, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

I would just like to thank everybody that was there at the hotel the front desk people of on Ivonne and Diana, Clifford, was great also Julio in the restaurant the place and the people were so nice and helpful! So would come back!

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimada Huesped, apreciamos mucho sus comentarios y nos alegre haber alcanzado sus expectativas de hospedaje. Nuestro principal objetivo es brindarle... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 18, 2015

Comfortable, pleasant staff, great restaurant, casino in the hotel, nightclub in the hotel. What more do you need? Oh, did I mention that it is close to the airport and they have a free shuttle. I would stay there any time in Guatemala City.

Was this review helpful? Yes
Chata A, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimada Huésped, agradecemos todos los comentarios enviados acerca de su experiencia en Crowne Plaza Guatemala. Nos da gusto saber que... More 

New York City, New York
Contributor
18 reviews 18 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 1, 2015

You arrive late at night in Guatemala City.. You've heard al lot about this place, not all positive. You don't want to deal with any nonsense arriving...you walk out of the airport and see the Crowne Plaza Shuttle guy with his sign. Excellent. Minutes later you arrive in the lobby. Personal is very professional. Checkin and Checkout with ease. Decent... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest we appreciate your comments about your stay at Crowne Plaza Guatemala. We are working hard in improving some areas in the Hotel from inside and outside. Our commitment is that our guest receive the best of our services. Best regards, Lizeth de Amado More 

Los Angeles, California
1 review
4 of 5 stars Reviewed December 15, 2014

The staff throughout the hotel: bell hops, room service, front desk clerks, maids, shuttle service drivers, all made me feel welcome and also recognized me upon my two returns to the hotel as I was using it as a jumping off site to visit various other cities in the region. It was clean and quiet, a subtle luxury for a... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, it's good to know that all our staff attended to their needs. Would be happy recounting his visit. Yours Faithfully, Lizeth de Amado More 

Guatemala
1 review
5 of 5 stars Reviewed December 3, 2014

Definitely would recomend Crowne plaza Guatemala Hotel, nice rooms , great food ,was greeted at front desk with an smile and great attitude, nice job Ivonne De Leon, and everyone else that greeted us,keep it up

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we are happy to know that your stay was enjoyable and you got good service from reception by our Ivonne Supervisor Leon and other staff. We hope to return soon and follow gonzando of our services. best regards, Lizeth de Amado More 

Los Angeles, California
1 review
5 of 5 stars Reviewed December 2, 2014

My wife and I stayed at the Crowne Plaza for a couple of nights while visiting Guatemala. It was close to the airport, about a 10 minute drive. The hotel was clean and friendly. We were greeted by Edna Fuentes and she was super helpful. Her hospitality made our stay just great. I would definitely come back and recommend our... More 

Was this review helpful? Yes
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we are happy to know that your stay was pleasant and we comply with your expectations. Our commitment is to make feel like home. We hope to return soon and continue to serve you as you deserve. best regards, Lizeth de Amado More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Guatemala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Hotels.com, Cheap Tickets, Priceline, Orbitz, Agoda, Despegar.com and Tingo so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#3 Family Hotel in Guatemala City
#4 Spa Hotel in Guatemala City
#12 Business Hotel in Guatemala City

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (49)
Viewed
Bathroom (3)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
View from room (14)
Viewed
Family/play areas (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Pool/beach area (2)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (2)
Viewed
Dining (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay