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Crowne Plaza Guatemala

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Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Crowne Plaza Guatemala
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Crowne Plaza Guatemala
Crowne Plaza Guatemala
Crowne Plaza Guatemala
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327 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent choice and best during business trip, good food and wonderful services by entire staff I do recommend Good that all the staff do speak English and very communicable Best location and a great view from hotel

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Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my second stay at this hotel and the accomodations were as expected, however, during this stay breakfast was not included, the cost for breakfast was $18.00 usd. Opted out as the cost was steep. Also, at check out time I had to personally go to the main lobby to borrow the luggage cart as one was requested in... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. For have a special room rate fol all your stays during this year, please send me a e mail to ldeamado@cpguatemala.com.gt to negociate a special rate with breakfast included. We hope you come back soon to our Hotel. Best regards, Lizeth de Amado Sales Manager More 

Guatemala City, Guatemala
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My last visit it Guatemala I stayed another IHC Hotel the Crown Plaza great location close to restaurants the US Embassy and shopping. Very reliable airport transportation. Easy check in and out.Nice bar and breakfast. The casino at night was fun also.

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, is very nice to ear that your stay in our Hotel was confortable. Was a pleasure to serve you. We hope you will come back soon as you can. Sincerely, Lizeth de Amado Sales Manager More 

Guatemala
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Congrats to all the staff at the hotel, proffesional anf friendly, special thanks to the front desk at our arrival ,Yaquelyn,Edgar y Manuel. Great attitude keep it up. Yes I will be back for another stay

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. To all the staff was a pleasure to serve you. We hope you will come back soon. Best regards, Lizeth de Amado More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I loved Crowne Plaza, the service is superior, specially Diana, Edna, Ivonne and Mary, they helped me out in everything I need, they were patients and kind, always ready to attend to my question and request. I even received a letter saying that I was part of the family. Beside that the food was fine so as the room. It... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, was a pleasure to serve you like you deserve. Is greatfull to know that our staff gave you the best of the best. Thank you for your choice. Best regards, Lizeth de Amado More 

Quetzaltenango Department, Guatemala
1 review
2 of 5 stars Reviewed February 13, 2015

the rooms are never ready to use, never have a water, cofee or bath things, when calls to operator or lobby it are very angry, and the elevators smells very bad, some things are very old like forniture

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our Hotel. Let me tell you that we are working very hard to remodelate the principal areas. I hope you can back and see all the changes in a few months. Best regards, More 

Hamilton, Canada
1 review
5 of 5 stars Reviewed February 12, 2015

This hotel had staff that went far beyond what staff usually does. First we had trouble with the internet, and after several tries and a trip to the desk, an internet specialist came to our room and hooked up both my IPAD and my wife's to the internet, as he also did for others in our group. Clifford, the chief... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest is nice to receive your comments and know that our staff offered the best service. Our main goal is to make you feel at home. Both Clifford and Ivonne as the staff had the opportunity to serve you and on behalf of the Hotel, we appreciate your preference. We hope to return soon. Yours Faithfully, More 

Portland, Oregon
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 3, 2015

I have stayed at the Crowne Plaza many times over the past few years. The hotel is consistently clean and the staff is friendly. There is free wifi and breakfast buffet in the morning as well as shuttle service to and from the airport. Only drawbacks are sometimes the rooms can be loud due to the airport, good to stay... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimado Huesped, apreciamos los comentarios de su ultima estancia. Es agradable saber que nuestro personal estuvo atento a sus necesidades... More 

London, Canada
Top Contributor
51 reviews 51 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2015

We felt that the hotel did not quite live up to the standard we would expect from a Crowne Plaza Hotel. It appeared that at least part of the hotel was undergoing some sort of renovation. To be fair, our room was clean and comfortable, and the staff were pleasant. The hotel has a casino, which we did not use.... More 

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate all your comments about your stay. Let us tell you that we are working hard to make several changes in our instalations, step by step we are changing and update our areas and rooms. We hope you can visit again in the future to see this changes. Best regards, Lizeth de Amado More 

Gladstone, Missouri, United States
1 review
5 of 5 stars Reviewed January 24, 2015

I would just like to thank everybody that was there at the hotel the front desk people of on Ivonne and Diana, Clifford, was great also Julio in the restaurant the place and the people were so nice and helpful! So would come back!

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Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review
Google Translation

Estimada Huesped, apreciamos mucho sus comentarios y nos alegre haber alcanzado sus expectativas de hospedaje. Nuestro principal objetivo es brindarle... More 

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