This is a lovely hotel and I hope to stay here again in the future. Our group of 19 people stayed here for 3 nights and we were accomodated in every way possible. The staff were all amazingly friendly and helpful. The buffet breakfast is delicious, a wonderful blend of American and traditional Guatemalan items. Dinners there were also wonderful.... more

Hotel Princess provided an excellent service. The staff is very friendly and knowledgeable. Rooms are very clean, and accommodations are very comfortable. Internet access is slow, but you can purchase a faster connection, and I recommend getting the faster connection to avoid frustrations. The hotel down stairs offer a nice breakfast and good dinner (I never had lunch in there,... more

Hotel is close to everything downtown and in a nice area. The service was excellent and the rooms were average sized, but very nice. We got the bed and breakfast special, breakfast was buffet style and always very good. Not one bad experience! Even the hotel gift shop was great! Prices were fair and not marked up high like some... more

We've stayed in a B&B in Guatemala City as well as an old mansion turned into a hotel. Princess is a bit more than the latter. It's an old building, the food was good, rooms were clean and it's near Zona Viva. We had a nice stay here, we met up with some family friends and it was good for... more

I was booked into this hotel by my client in Guatemala. It was a very good decision. Althought they are part of the Hilton family it is still characteristic. Shuttle service to airport (free) Wifi internet (free) and good beds. The breakfast and other meals I have had where also very good. The hotel staff was very nice and helpfull.... more

We had an early Flight from Guatemala City, stayed here the night before the flight. There was a loud party that lasted until 2 a.m., making it impossible to get any rest prior to our flight. Also we told the registration clerk we needed a shuttle to the airport in the morning and the time. She failed to mention that... more

I am typing this review from the hotel itself. I just arrived today, few hours ago. A customer who has a corporate account suggested this hotel and booked it for me. Lobby and restaurant are charming but un-impressive looking. Check-In was reasonably fast. Front desk personnel were polite. I needed a small toothpaste and they sent it to my room... more

This had to of been one of my worst experiences...the night after we arrived they held a wedding until 4.30am...the music was so loud the room was shaking to the beat and I was one of many unhappy customers. But what really upset all of us was the lack of care and concern for any of the guests. The night... more

The Princess is very convenient to Guatemala City airport. We flew in from Roatan (via La Ceiba, San Pedro Sula and San Salvador) arriving tired and hungry. The hotel shuttle took a while, as we waited for another person who didn't show up. On arrival, we found a first rate hotel with an excellent restaurant. It is an older hotel,... more