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Barcelo Guatemala City

Travelers' Choice award winner
4.5 of 5
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7 Avenida 15-45, Guatemala City 01009, Guatemala
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Barcelo Guatemala City
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Ranked #6 of 48 Hotels in Guatemala City
A recent review
4 of 5 stars reviewed yesterday
Photom299 Merced, California
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merced, California
Top Contributor
76 reviews 76 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just needed a hotel for one night in Guatemala city - en-route to other spots in the country. This hit the spot with ease. Very up scale with several restaurants. We especially liked the Kyoto Japanese restaurant. Fond was delicious and service was outstanding. The room was spacious and very well appointed. I did not notice any need for... More 

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Kelowna, Canada
Top Contributor
104 reviews 104 reviews
55 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great hotel for exactly the purposes we needed. I traveled with a 13 year old so I was concerned about safety when our flight was due to arrive at midnight. They had free airport pick-up with their hotel name on a placard. They took us right to the hotel, the check-in was very easy and I had... More 

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Virginia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Barcelo Guatemala City as I have stayed there many times over the last 10 years. The staff at check in seemed to know little about what was included in the room rate, which is important to those who want to enjoy the excellent breakfast buffet at the hotel. However, the wi-fi prices are too high and... More 

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Etortola, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barcelo Guatemala City Hotel. Best regards. More 

Usingen, Germany
Top Contributor
67 reviews 67 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there one night on business in April and used the shuttle transfer from the airport, which they offer free of charge. Hence I should not complain that we had to wait almost one hour until we finally left the airport. Check in and out was handled promptly, courtesouly and professionally so the twenty minutes between arrival and pre-arranged massage... More 

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Etortola, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fulfill our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best... More 

Quincy, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Barcelo Guatemala City Total of 3 nights. WiFi was available but only if you paid $10 USD per day to use it. I did use the business office computer but it would only let me browse the internet and would not let me send email or due to my banks security would not let me use bill pay. This hotel... More 

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Etortola, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service, location and staff. Its always motivating receive such appreciations from our guest. This will help us to keep our high service standards. Hope to see you again in Guatemala. Best regards. More 

Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has a security fence and the lobby is nice. Then you go to your room and it is just ok. Rooms are not as good as you would think. The staff was friendly and pleasant. The breakfast was ok. You are close to airport and downtown. Also close to a grocery store. Overall it was safe and clean.

Was this review helpful? Yes 1
Etortola, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barcelo Guatemala City Hotel. Best regards. More 

San José, San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good hotel to stay a night if your going to and from Antigua. The taxis outside the lobby will drive you to Antigua, we paid $40 gor 4 people. Clean but dated , good breakfast buffet. Close to the airport, close enough to the Zoo and an Artisan's Market, not much else though.

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Washington DC
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not a bad hotel. Close to the airport and walking distance to a couple restaurants. The pool looked awesome but didnt have to time to use, only spent one night. Good variety of food for the breakfast buffet. Staff was very friendly. The bad: Rooms are a little dated and wifi was spotty. Also they will ask for an email... More 

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Pasadena, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I closed our 14 days in Guatemala by staying the last two nights near the airport to rest up before flying out. This hotel was great. The pool was refreshing. The rooms were clean and comfortable. The price is great. However, the one knock is they need to have better service poolside in the afternoons.

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San Pedro Sula, Honduras
Top Contributor
52 reviews 52 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is in a very nice área. The hotel has a nice pool, jacuzzi, the reception is very nice. The romos size are Ok. The courtesy breakfast is complete, everyday is a different menú buffet. It has fresh fruits . the hotel has stores, restaurant like sushi. If you need microwave they send you one with no cost. I... More 

Was this review helpful? Yes
Etortola, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards, More 

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