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Barcelo Guatemala City

Travelers' Choice award winner
4.5 of 5
Hotel website
7 Avenida 15-45, Guatemala City 01009, Guatemala
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Barcelo Guatemala City
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Ranked #7 of 48 Hotels in Guatemala City
A recent review
4 of 5 stars reviewed 5 days ago
Prophet9fla Miami, Fl
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I know see what other reviewers meant by poor customer service... Room service? They will interrupt you while you eat to charge you. They don't pick up the dirty dishes (one less interruption!) pool bar closes at 5! at 5!!! i would go on tours and return after 5pm, so i was never able to take advantage of it. One... More 

Was this review helpful? Yes 1
Miami, Fl
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was nice, rooms clean and facilities well maintained. The only criticism is the usual uncharge $10 US a day for internet, which is outrageous for this type of hotel. Restaurant buffet was generous but not memorable. Staff was responsive and would recommend

Was this review helpful? Yes 1
Ohio
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Luxurious hotel. Beautiful inside. Friendly staff. Clean, comfortable rooms. Several restaurants to choose from. Ate dinner at the Asian restaurant. Miso soup and fried rice was very good. Loved the option of American or Guatemalan breakfast.

Was this review helpful? Yes 2
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards. More 

Charleston, South Carolina
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a large hotel with many extra facilities, bars and restaurants. The rooms are comfortable and the staff friendly and helpful. We stayed here two separate days within a week as our base between tours. On our first stay we left a new tablet charging cord. We were able to retrieve the cord on the second stay, a credit... More 

Was this review helpful? Yes 1
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards. More 

Nashville, Tennessee
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went to this hotel during a business trip. Location is great, very close to the airport, shops, and restaurants. Lots of families were visiting. It has some options in the hotel for food, I tried both and they are ok, not the best but good enough if you don't want to leave the hotel. The beef Tataki in the... More 

Was this review helpful? Yes 1
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you very much for sharing the experience of staying at our hotel with the members of Tripadvisor. We are pleased to know that we have met your expectations regarding our services. We hope to see you soon at Barcelo Guatemala City Hotel. Best regards More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Barcelo' used to be Pan American I guess as it comes up that way on Google maps. It's extremely close to the hotel. The area behind the hotel has a few places you can walk to to view the sites and the main road has some historical sites you can see. Overall, if you only have a few days, it's... More 

Was this review helpful? Yes 1
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service, location and staff. Its always motivating receive such appreciations from our guest. This will help us to keep our high service standards. Hope to see you soon in Guatemala. Best regards More 

Queenstown, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed just one night in transit from US to Antigua, Guatemala. Staff was very accommodating. Was able to communicate with them by email before arrival, and when experiencing flight delays enroute. Airport shuttle (no extra charge) was waiting for me at airport; driver pretty fluent in English. Room and bed were comfortable. Included two small balconies with sliding glass doors.... More 

Was this review helpful? Yes 3
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards, More 

Chicago
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here twice during a recent trip, once because of a flight that came in late and another because of a very early morning flight. The staff was helpful, the building was pleasant and felt secure. The beds were quite hard, but the rooms were fairly spacious and quite clean. The breakfast buffet (included in our rate) was delicious... More 

Was this review helpful? Yes 2
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service, location and staff. Its always motivating receive such appreciations from our guest. This will help us to keep our high service standards. Hope to see you soon in Guatemala. Best regards. More 

Miami, Florida
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night only with my family. Overall experience was great. Good and clean room , great check inn staff very helpful and comprehensive with our needs. Free shuttle complimentary service was on time and perfect to get to the airport. We arrived late but we had several options for dinner at the same hotel so everything was as... More 

Was this review helpful? Yes 2
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay at this hotel. This hotel is very close from Aurora International Airport. (you can literally see the runaway from the hotel), somehow the aircraft did not bother me. The hotel offers free airport shuttle. It is located in the financial district of Guatemala City, lots of banks and restaurants nearby within a few blocks walking... More 

Was this review helpful? Yes 3
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards, More 

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