Our church group was on a mission trip to work with the orphanage. We booked rooms for the group months in advance for two occasions. One for when we arrived in Guatemala City and one for the night before we flew back to Houston. The first night was great, but when we were on our way back to Guatemala City... more

I have lived in Guatemala for three years now and this is by far my favorite hotel in the country. For luxury, accomodations, service, quality, everything. From the unbeatable breakfast buffet, to the beautiful marble bathrooms, to the gorgeous swimming pool and hot tubs, to the modern gym facilities, everything is perfectly appointed. The price for the quality is great.... more

We've stayed there 4 times. The first time, the AC was a little warm, so the next time we visited, they made sure it was working well. My friend lost her passport, and they kept it for her. The food in the thai restaurant is good and has reasonable prices. The jaccuzzi was great!! The pool is warm (which is... more

We stayed two night at the Grand Tikal and were very pleased. The service was outstanding. From the front desk to the bellmen (Giovanny was excellent), everyone was very pleasant and professional. Everyone we encountered spoke English so language was never a problem. We had room service one night and the food was very good and very hot. We had... more

The hotel was excelent! we only stayed there for one night but the service and the room were awesome. the breakfast buffet is included and is huge, they have a great selection of fruits, juices, coffee, cereal, and the list goes on! I also had room service and they were fast and the food was delicious. The shuttle pick us... more

The hotel was great the lobby was great the room was great for the price i loved my wife loves the room and the food breakfast was like homemade. more

The Grand Tikal is connected to a small shopping mall which sounds nice, but when you arrive, you realize that you're in a part of town that is pretty dingy and rough, and I've been to every corner of Latin America, and I did'nt want to walk outside this hotel. My wife and I were told by the lady handling... more

When i first arrived at the airport they had a shuttle waiting to pick us up.. Without even ordering it, i was impressed! Then i had booked online and the room they gave me was Fabulous! I was treated like a princess.. This room was bigger than my apt in canada! The pool at the hotel is great and you... more

We stayed here for two nights on a Caravan tour. It is a very nice big city hotel. Large room with great bath facilities. Very clean. comfortable beds. Soaring atrium lobby. Pool and fitness center which we didn't get to use. The restaurant food was good but the service was disorganized. This was my only complaint. The hotel is attached... more