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Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Westin Camino Real
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Westin Camino Real
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385 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is absolutely stunning. Clean, bright, and beautiful. The staff was amazingly friendly, accomodating, and attentive. I would definitely stay here again, although I would recommend requesting a room away from the construction in the front. Early morning jackhammer warning for anyone in a lower front room, so ask to be poolside view.

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Charleston, South Carolina
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the type of hotel that makes business travel enjoyable. Prior to my arrival I emailed the hotel with a few special requests. The email was answered in less than 20 minutes, I was blown away with the professionalism before I even walked through the entrance. Upon arrival I was treated with smiles and staff that genuinely wanted to... More 

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Managua, Nicaragua
Contributor
20 reviews 20 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 4 days and 3 nights at the Westin during a conference. What to say about it? It's a franchise hotel so it meets all the Camino Real's specifics. It's a nice hotel to stay in, quite pricy but then again your paying for quality. It's in a safe area, considering that Guatemala city is extremely dangerous, and many... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

los angeles,ca
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is in a good location however my review is about the restaurant El cafetal I was there in February First restaurant experience during my trip to Guatemala soon after my arrival my aunt took me there for breakfast It was a breakfast buffet, it was good bit pricy but good but the service, it was excellent very friendly,... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

Top Contributor
53 reviews 53 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I felt it was important to provide an update as I recently stayed at the Westin Camino Real again to give it one more chance. I am happy to say that the service this trip was far better than the previous. As the hotel manager promised, the front desk staff was far more attentive and courteous. I did not encounter... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at The Westin. We look forward to seeing you again hopefully, in the near... More 

Bethesda, Maryland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely lobby, beautifully decorated. Good restaurants and attractive shops. The room was spacious and comfortable. Excellent bed. The people at the desk were quite helpful. We stayed on the executive floor, with access to the breakfast lounge. It was good, and plentiful.

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at The Westin. We look forward to seeing you again hopefully, in the near... More 

Carnaxide, Portugal
Top Contributor
80 reviews 80 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well, the first experience was not at all good. It´s a shame when in a 5 star hotel you are given a room without window. Ok, there´s a "window like thing" with a photo of vulcans and curtaisns and so on. But it is not aceptable. The second time everything was better and this incident has changed and we can... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guests, Thank you for sharing your feedback with us. As we understood from you, our service was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. We are really regret for this inconvenient with the room assigned to your during your stay,... More 

Pereira, Colombia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I spent a week there in a business trip. My company informed them in advanced that there will be 2 vegetarian people in the group. But the Hotel didn't plan any menu for us. Every day they served us a few slices of carrots and half of potato, some times zucchini instead of potatoes. We had a very tiny dish... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. As we understood from you, our service was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. We are really regret for this inconvenient with your food, this inconvenient won’t return to happen.... More 

Panama City, Panama
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

The room and bathroom were clean. Those are the 2 most important things for me. The bed was comfortable. Staff spoke English and very were very courteous. I would stay there again. It is located in a very good area. There are a lot of good eating places nearby.

Was this review helpful? Yes 1
Ximena R, Director General at Westin Camino Real, responded to this review

Dear Guest: we do really appreciate the time you took to filling up this survey. we always do are best effort in order to provide you with the best service you deserve and it is a pleasure to know that you enjoyed your stay with us. we will be glad to have you back soon. Regards More 

Tijuana, Mexico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2015

The Westin was sub-par for a Starwood property, but about average for Central America, unfortunately. Stayed one month for business and if I have to come back, will go to the Intercontinental across the street instead. First, the positives. My bed was incredibly comfortable, shower had a great rainfall showerhead and ample space. Fitness area has tons of free weights,... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I want to thank you for tanking the time to fill in the Survey. It is extremely important to us as your feedback regarding your stay is essential. Also we appreciate the comments about our my bed, shower and our Westin Workout . We will be happy to know about it. Also, we are aware of our weakness... More 

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