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Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Westin Camino Real
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394 Reviews from our TripAdvisor Community

Traveler rating
    165
    135
    57
    18
    19
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41
67
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188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is one of the oldest ones here in Guatemala. Recently it celebrated 51 years of existing. I can tell you that I had an amazing stay. The staff was always accommodating, the bed was superb and the bathroom was exquisite. I really liked staying here. The best part is the location. You can get food at the hotel... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 1 week ago

Extremely overpriced and slow service. Charging extra for wifi in a posh hotel is incredible. Modest safety measures. Rooms are spacious but beds are hard. Very slow check in. Ok gym/fitness. Good location. Charging extra for shuttlebus to airport which other hotels do not.

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, at Westin Camino Real Guatemala, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were disappointed these time.... More 

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though this is an old building it is well kept and has been upgraded. Rooms are comfortable and clean, great gym, great location, walking distance to shops and dining. What really called my attention was the food of El Cafetal the hotel´s main cafeteria/restaurant. The hotel also has a nice coffeshop Café Vienna and a good Italian restaurant "Giuseppe... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. Thank you for choosing The... More 

Guatemala City, Guatemala
1 review
1 of 5 stars Reviewed 2 weeks ago

May 14th, 2015. Mr. Frits van Paasschen Chief Executive Officer Starwood Hotels and Resorts Worldwide, Inc. One StarPoint Stamford, CT 06902 U. S. A. Dear Mr. van Paaschen: I am very disappointed that I did not receive any response from you to my January 11th letter, where I requested from you an explanation to the following situation: 1. I have... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review
Google Translation

Buenos días estimado cliente, En relación a su comentario sobre la contaminación de la piscina, le recordamos que en su... More 

Panama City, Panama
Top Contributor
319 reviews 319 reviews
35 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel last year and I noticed some improvements this time around particularly in the reception area. Last time I checked in and out, it was a pain but this time it was easy and fast , so kudos to the team. They still need to work on some things like the slow elevators and the airconditioning... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near... More 

Newcastle
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is remarkable. The staff are the friendliest and most helpful I have seen (I travel all over the world, all the time). They are not the 'toothy grin' style false friends that many hotels have for extracting money and tips.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near... More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

This Hotel is absolutely stunning. Clean, bright, and beautiful. The staff was amazingly friendly, accomodating, and attentive. I would definitely stay here again, although I would recommend requesting a room away from the construction in the front. Early morning jackhammer warning for anyone in a lower front room, so ask to be poolside view.

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in... More 

Charleston, South Carolina
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 12, 2015

This is the type of hotel that makes business travel enjoyable. Prior to my arrival I emailed the hotel with a few special requests. The email was answered in less than 20 minutes, I was blown away with the professionalism before I even walked through the entrance. Upon arrival I was treated with smiles and staff that genuinely wanted to... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in... More 

Managua, Nicaragua
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2015

I spent 4 days and 3 nights at the Westin during a conference. What to say about it? It's a franchise hotel so it meets all the Camino Real's specifics. It's a nice hotel to stay in, quite pricy but then again your paying for quality. It's in a safe area, considering that Guatemala city is extremely dangerous, and many... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

los angeles,ca
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

The hotel is in a good location however my review is about the restaurant El cafetal I was there in February First restaurant experience during my trip to Guatemala soon after my arrival my aunt took me there for breakfast It was a breakfast buffet, it was good bit pricy but good but the service, it was excellent very friendly,... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

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