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Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Best prices for: 1 room 1 guest
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Westin Camino Real
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Westin Camino Real
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391 reviews from our community

Traveler rating
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    134
    57
    18
    19
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41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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    (102)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

Extremely overpriced and slow service. Charging extra for wifi in a posh hotel is incredible. Modest safety measures. Rooms are spacious but beds are hard. Very slow check in. Ok gym/fitness. Good location. Charging extra for shuttlebus to airport which other hotels do not.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Even though this is an old building it is well kept and has been upgraded. Rooms are comfortable and clean, great gym, great location, walking distance to shops and dining. What really called my attention was the food of El Cafetal the hotel´s main cafeteria/restaurant. The hotel also has a nice coffeshop Café Vienna and a good Italian restaurant "Giuseppe... More 

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Guatemala City, Guatemala
1 review
1 of 5 stars Reviewed 1 week ago

May 14th, 2015. Mr. Frits van Paasschen Chief Executive Officer Starwood Hotels and Resorts Worldwide, Inc. One StarPoint Stamford, CT 06902 U. S. A. Dear Mr. van Paaschen: I am very disappointed that I did not receive any response from you to my January 11th letter, where I requested from you an explanation to the following situation: 1. I have... More 

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Panama City, Panama
Top Contributor
316 reviews 316 reviews
35 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel last year and I noticed some improvements this time around particularly in the reception area. Last time I checked in and out, it was a pain but this time it was easy and fast , so kudos to the team. They still need to work on some things like the slow elevators and the airconditioning... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near... More 

Newcastle
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is remarkable. The staff are the friendliest and most helpful I have seen (I travel all over the world, all the time). They are not the 'toothy grin' style false friends that many hotels have for extracting money and tips.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near... More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

This Hotel is absolutely stunning. Clean, bright, and beautiful. The staff was amazingly friendly, accomodating, and attentive. I would definitely stay here again, although I would recommend requesting a room away from the construction in the front. Early morning jackhammer warning for anyone in a lower front room, so ask to be poolside view.

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in... More 

Charleston, South Carolina
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 12, 2015

This is the type of hotel that makes business travel enjoyable. Prior to my arrival I emailed the hotel with a few special requests. The email was answered in less than 20 minutes, I was blown away with the professionalism before I even walked through the entrance. Upon arrival I was treated with smiles and staff that genuinely wanted to... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in... More 

Managua, Nicaragua
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2015

I spent 4 days and 3 nights at the Westin during a conference. What to say about it? It's a franchise hotel so it meets all the Camino Real's specifics. It's a nice hotel to stay in, quite pricy but then again your paying for quality. It's in a safe area, considering that Guatemala city is extremely dangerous, and many... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

los angeles,ca
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

The hotel is in a good location however my review is about the restaurant El cafetal I was there in February First restaurant experience during my trip to Guatemala soon after my arrival my aunt took me there for breakfast It was a breakfast buffet, it was good bit pricy but good but the service, it was excellent very friendly,... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

Top Contributor
54 reviews 54 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 25, 2015

I felt it was important to provide an update as I recently stayed at the Westin Camino Real again to give it one more chance. I am happy to say that the service this trip was far better than the previous. As the hotel manager promised, the front desk staff was far more attentive and courteous. I did not encounter... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our accommodations and service was you expected, as complete satisfaction is our goal at The Westin. We look forward to seeing you again hopefully, in the near... More 

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