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Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Westin Camino Real
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401 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (401)
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    (100)
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    (91)
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All months
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Westin for a business trip, and it was a clean, beautiful hotel with great staff and was overall a very comfortable stay. It was interesting just walking around the hotel because there are a lot of amenities - gorgeous pool, gardens, shops, restaurants - and the location is very convenient for walking to bars/restaurants. Some parts of... More 

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Vienna, Austria
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is one of the finest hotels in Central America The hotel is located in the Zona Rosa area and is safe and well protected for tourists and diplomats alike The rooms are ample and upgrades are fairly easy to get from the staff The food is average but the staff gives you 100%

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, here in Westin Camino Real we maintain a very high level of standards that enables us to serve all our guests in any of their needs. All our staff has been trained and always gives 100 % at everything. We are glad to hear you enjoyed your stay with us. We hope you come back and visit us.... More 

Belo Horizonte, MG
Level Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is such a beautiful and big hotel! The hall, the reception, the restaurant, the rooms, the swimming pool, the spa... they are all sooo beautiful and you see that in every detail! The food in the restaurant is very good, really delicious! And there are gardens and a gift shop as well. I totally recommend it!

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Ximena R, Gerente at Westin Camino Real, responded to this review
Google Translation

Buenos días huésped, nos gusta nos escuchar que le haya gustado su estadía con nosotros. Aquí en Westin Camino Real... More 

new york
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Location is very good as it is in a business district but the hotel feels old and needs a refresh. Service was good but it is very annoying to get charged for in this day and age. Even in the executive floors they are charging $15 for Internet access.

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guests, Thank you for sharing your feedback with us. As we understood from you, our service and facilities was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our first time at the Westing Camino Real Guatemala was to say the least perfect. Staff went beyond to make our stay the greatest. Chef was amazing, our son has many needs and he cater to them perfect.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Westin Camino Real Guatemala Hotel. We look forward to seeing you again... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is one of the oldest ones here in Guatemala. Recently it celebrated 51 years of existing. I can tell you that I had an amazing stay. The staff was always accommodating, the bed was superb and the bathroom was exquisite. I really liked staying here. The best part is the location. You can get food at the hotel... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. We would like to thank you for your visit our hotel property. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal Westin Camino Real Guatemala Hotel. We look forward to seeing you again... More 

1 review
3 of 5 stars Reviewed May 26, 2015

Extremely overpriced and slow service. Charging extra for wifi in a posh hotel is incredible. Modest safety measures. Rooms are spacious but beds are hard. Very slow check in. Ok gym/fitness. Good location. Charging extra for shuttlebus to airport which other hotels do not.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, at Westin Camino Real Guatemala, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were disappointed these time.... More 

Atlanta, Georgia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

Even though this is an old building it is well kept and has been upgraded. Rooms are comfortable and clean, great gym, great location, walking distance to shops and dining. What really called my attention was the food of El Cafetal the hotel´s main cafeteria/restaurant. The hotel also has a nice coffeshop Café Vienna and a good Italian restaurant "Giuseppe... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. Thank you for choosing The... More 

Guatemala City, Guatemala
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2015

May 14th, 2015. Mr. Frits van Paasschen Chief Executive Officer Starwood Hotels and Resorts Worldwide, Inc. One StarPoint Stamford, CT 06902 U. S. A. Dear Mr. van Paaschen: I am very disappointed that I did not receive any response from you to my January 11th letter, where I requested from you an explanation to the following situation: 1. I have... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review
Google Translation

Buenos días estimado cliente, En relación a su comentario sobre la contaminación de la piscina, le recordamos que en su... More 

Panama City, Panama
Level Contributor
334 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed May 12, 2015

I stayed in this hotel last year and I noticed some improvements this time around particularly in the reception area. Last time I checked in and out, it was a pain but this time it was easy and fast , so kudos to the team. They still need to work on some things like the slow elevators and the airconditioning... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We are very glad to know that our service was you expected, as complete satisfaction is our goal at Westin Camino Real Guatemala Hotel. We look forward to seeing you again hopefully, in the near... More 

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