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Westin Camino Real

Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Westin Camino Real
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Westin Camino Real
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380 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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los angeles,ca
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is in a good location however my review is about the restaurant El cafetal I was there in February First restaurant experience during my trip to Guatemala soon after my arrival my aunt took me there for breakfast It was a breakfast buffet, it was good bit pricy but good but the service, it was excellent very friendly,... More 

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Senior Contributor
48 reviews 48 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I felt it was important to provide an update as I recently stayed at the Westin Camino Real again to give it one more chance. I am happy to say that the service this trip was far better than the previous. As the hotel manager promised, the front desk staff was far more attentive and courteous. I did not encounter... More 

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Bethesda, Maryland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Lovely lobby, beautifully decorated. Good restaurants and attractive shops. The room was spacious and comfortable. Excellent bed. The people at the desk were quite helpful. We stayed on the executive floor, with access to the breakfast lounge. It was good, and plentiful.

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Carnaxide, Portugal
Top Contributor
80 reviews 80 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Well, the first experience was not at all good. It´s a shame when in a 5 star hotel you are given a room without window. Ok, there´s a "window like thing" with a photo of vulcans and curtaisns and so on. But it is not aceptable. The second time everything was better and this incident has changed and we can... More 

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Pereira, Colombia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I spent a week there in a business trip. My company informed them in advanced that there will be 2 vegetarian people in the group. But the Hotel didn't plan any menu for us. Every day they served us a few slices of carrots and half of potato, some times zucchini instead of potatoes. We had a very tiny dish... More 

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Panama City, Panama
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room and bathroom were clean. Those are the 2 most important things for me. The bed was comfortable. Staff spoke English and very were very courteous. I would stay there again. It is located in a very good area. There are a lot of good eating places nearby.

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Ximena R, Director General at Westin Camino Real, responded to this review

Dear Guest: we do really appreciate the time you took to filling up this survey. we always do are best effort in order to provide you with the best service you deserve and it is a pleasure to know that you enjoyed your stay with us. we will be glad to have you back soon. Regards More 

Tijuana, Mexico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Westin was sub-par for a Starwood property, but about average for Central America, unfortunately. Stayed one month for business and if I have to come back, will go to the Intercontinental across the street instead. First, the positives. My bed was incredibly comfortable, shower had a great rainfall showerhead and ample space. Fitness area has tons of free weights,... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I want to thank you for tanking the time to fill in the Survey. It is extremely important to us as your feedback regarding your stay is essential. Also we appreciate the comments about our my bed, shower and our Westin Workout . We will be happy to know about it. Also, we are aware of our weakness... More 

Orlando, Florida
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have to start by saying that when we stayed there 3 weeks ago, to our suprise the president of Chile and her entourage was also staying there. That made for very poor service since the ENTIRE staff was focused on the presidents stay. The room is good and as expected from the brand, but the service very poor. Luckily... More 

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Receive our sincere apology for the inconvenient during your stay with front desk service, we deeply regret the inconveniences. Your comment was already sent to responsible department. Again apologize... More 

Houston, Texas
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 21, 2015

Very conveniently located in the heart of Zona 10, the hotel is very nice. Large, comfortable climate controlled rooms. Excellent service, Very nice climate controlled outside pool. Nice fitness room.

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Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Westin Camino Real Guatemala. Regards, More 

Ramat Gan, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

Due to late arrival of our group, the hotel left their dining romm open up to 0100 am !!! Friendly staff and a very good location makes this hotel as a good choise in downtown Guatemala City. Wide rooms with comfortable beds

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Westin Camino Real Guatemala. Regards, More 

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