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Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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Westin Camino Real
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408 Reviews from our TripAdvisor Community

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Traveler rating
    174
    137
    57
    21
    19
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44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
  • All months
    (408)
  • Mar-May only
    (100)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (91)
  • Dec-Feb only
    (102)
All months
Level Contributor
20 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel. Although, frustrating at times dealing with the appearing to be ever growing construction. The interior is nice. The breakfast is great as is the snacks from time to time at the Executive Lounge. I've stayed here numerous times from rooms on the second floor to rooms on the tenth floor as well as Suites on the Executive floors.... More 

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Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

I would come here all the time beautiful and amazing love everything in this place get massage in room and the pools clean and room are gorgeous it was great breakfast was also yummy and will come back soon

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review
Google Translation

Estimado huésped, Agradecemos el tiempo que se ha tomado en comentar sobre nuestros servicios. Estamos muy agradecidos por tan buen... More 

Emporia, Kansas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are very poorly insulated from the noise from the street. Impossible to sleep if jet lagged or light sleeper. On the good side pool is nice and food is pretty decent. They have a lovely atrium and lobby. I won't be staying with them because of the noise and because I saw the stacks do this pollution. Just horrible.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay, as we understood from you, our service and facilities were not on par with the level you’ve always been accustomed to. We will make everything in our power to make sure this won’t happen again,... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've traveled to many Westin locations in America and this is a special one. A bit different from other Westin properties mainly because this one has more luxury and decorations and most Westin properties are edgy and contemporary. Hotel service is great and restaurant wine list...well it's awesome. Great business experience.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as... More 

San Jose, Costa Rica
1 review
2 of 5 stars Reviewed 3 weeks ago

WARNING! Far from being a 5 star hotel, front desk employees doesn't even know our rates agreement... They overcharge us (see balance in photo), and don't even give a immediate solution, and we still have to wait TWO weeks to check if money would be back in our account. If you decide to stay here I highly recommend to double... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. As we understood from you, our service was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great experience in... More 

VA
Level Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My firm normally stays at the Barcelo when visiting Guatemala City but I am hoping that the Westin gives us a good corporate rate so that we can begin staying here instead. Very nice and quiet rooms - what you would expect from a Westin. The hotel is located in a great and safe area with many shops and restaurants.... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. As we understood from you, our service was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great experience in... More 

Minneapolis, Minnesota
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Westin for a business trip, and it was a clean, beautiful hotel with great staff and was overall a very comfortable stay. It was interesting just walking around the hotel because there are a lot of amenities - gorgeous pool, gardens, shops, restaurants - and the location is very convenient for walking to bars/restaurants. Some parts of... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as... More 

Vienna, Austria
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of the finest hotels in Central America The hotel is located in the Zona Rosa area and is safe and well protected for tourists and diplomats alike The rooms are ample and upgrades are fairly easy to get from the staff The food is average but the staff gives you 100%

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, here in Westin Camino Real we maintain a very high level of standards that enables us to serve all our guests in any of their needs. All our staff has been trained and always gives 100 % at everything. We are glad to hear you enjoyed your stay with us. We hope you come back and visit us.... More 

Belo Horizonte, MG
Level Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed June 17, 2015

This is such a beautiful and big hotel! The hall, the reception, the restaurant, the rooms, the swimming pool, the spa... they are all sooo beautiful and you see that in every detail! The food in the restaurant is very good, really delicious! And there are gardens and a gift shop as well. I totally recommend it!

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review
Google Translation

Buenos días huésped, nos gusta nos escuchar que le haya gustado su estadía con nosotros. Aquí en Westin Camino Real... More 

new york
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 9, 2015

Location is very good as it is in a business district but the hotel feels old and needs a refresh. Service was good but it is very annoying to get charged for in this day and age. Even in the executive floors they are charging $15 for Internet access.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guests, Thank you for sharing your feedback with us. As we understood from you, our service and facilities was not on par with the level you’ve always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great... More 

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