We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Camino Real

4.5 of 5 Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Westin Camino Real
Professional photos View all
Westin Camino Real
Write a Review

359 reviews from our community

Traveler rating
    152
    120
    54
    16
    17
See reviews for
40
57
35
172
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (359)
  • Mar-May only
    (78)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (91)
  • Dec-Feb only
    (91)
All months
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Westin Camino Real is best hotel I have ever stayed in my entire life!!! From the various restaurants to the world class gym beautiful exterior and interior.. It is the place to see and be seen if your ever in Guatemala...minutes from the International Airport, an hour away from Antigua located in the heart of this thriving metropolis....I have... More 

Was this review helpful? Yes
Warwick, United Kingdom
Top Contributor
233 reviews 233 reviews
55 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 1 night when travelling between Lake Atitlan and Copan, this hotel has a striking appearance and is in Zone 10 of the city. Very friendly and efficient meet and greet, our room on the 6th floor had a super view of the city and volcano beyond. We had 2 v comfortable double beds in a large room... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: we really thank you for the time you took providing us with your feedback which is very welcome. It is gladly to know you had a good experience on your stay and i would like to add that passed your feedback to every department involved in order to keep providing you and all of our guest the best... More 

Fayetteville, Georgia
Top Contributor
123 reviews 123 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

She's the best in downtown Guatemala city, aging gracefully you can't beat the Westin Camino Real. Yes the rooms have dated decor, but they are spotless and in great repair. The beds are great, and the Westin shower is a dream, lots of hot water. The gym is anything but dingy, having the best spin bikes I've ever ridden on... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: we really do appreciate your comments and we are very glad to know we we provided you the best service you deserve . it is always a pleasure to keep Improving our service in order to maintain the quality that always is our priority to all of our guests . looking up into having you back again soon... More 

Florida
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Again, we had the opportunity to stay at the Westin Camino Real in Guatemala City. As before, we enjoyed our experience and were delighted that certain staff recognized us. We were happily greeted by name. Our lunch at Café Vienes was delicious with some surprising twists, such as the iced tea. It was a type of Guatemalan tea that was... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: It is nice to know you were amazed by you stay with us. We appreciate any feedback from our guests and it is good to know that we are providing such a good service as you received during your stay. I want to extend our gratitude for your welcome comment and hope to see you soon. Regards. More 

Miami, Florida
Top Contributor
87 reviews 87 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A steady option in Guatemala. Conveniently located in the heart of the city, surrounded by Shops, Restaurants, Bars, and other renowned international hotels. Staff is very professional, rooms are quite big, although they could use some upgrades in the Technological side.

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: It is a pleasure to know that you enjoyed your stay with us. We always keep improving our instalations and our service to keep providing you with the best you will find. we appreciate your comment and we are looking up in to see you back again. truly yours, The Westin Camino Real Guatemala Regards. More 

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 24, 2014

Pros: Location, breakfast buffet, dining staff, pool, security, lobby, timely/safe airport transportation Cons: rooms are outdated, front desk staff needs improvement in customer service, cramped and dungy gym area, ongoing construction--yet no notification of this prior to trip. I have stayed at this hotel a number of times in past few years. It is considered the best hotel in the... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: we do really appreciate any feedback from our guests in order to keep improving in our services áreas. i would like to apologize for the inconvenience you had during your stay and let me let you to know that neither you comments nor from any the guest we take it for granted. We already passed this information to... More 

Carnac, France
Top Contributor
202 reviews 202 reviews
58 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed December 21, 2014

Its location , its tradition ,its patronage make of Westin Camino Real Hotel a lighthouse in Guatemala City.The bedrooms are spacious,well equipped,and the bedding is particukarly comfortable.A small desk is quite helpful and appreciated while,too often, this kind of furniture is rather disappearing from hotelrooms.One may regret the obsolete lignting system. The reception desk behaviour could be improved,specially when your... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: It is a pleased to know that you enjoyed your stay in our hotel. every comment it´s well welcome, and we are really thankful the time you took to filling up this survey. Let me let you know that our compromise with you and all our guest is to improve our service in order to keep providing our... More 

Miami, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 19, 2014

Under construction, now I understand why they had low pricing per room per nigh, I called ahead of time letting them know that flight was delayed and was arriving late... GET A NAME! They charged me no show fee, still waiting for my credit :-( AMEX said they had breakfast and internet included, surprise!! It wasn't so make sure you... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear Guest: we gladly appreciate the time you took to filling up this survey. First of all i would like to extend an apology due to the inconvenience you had on your last stay. we already passed this information to the departments involved in order to improved any oportunity area in our service and avoid this kind of situation. Regards. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

Nice dorms... the elevator is a bit confusing the first time you need to go to your room... quiet dorms... the TV is inside a wood furniture thing... the doors need to be opened to see TV, but when opened, the small size on the room makes no space to walk between this doors and the bedroom... you need to... More 

Was this review helpful? Yes
Ximena R, Gerente at Westin Camino Real, responded to this review

good morning dear guest, your comments help us to improve our service and acommodation, i would like to mention that the hotel has been into remodelation and at the end of the last year the %95 it has brand new rooms, we already improved the furniture inconvenient in order to avoid space problems so i would like to invite you... More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 14, 2014

I have been told that the Westin Camino Real is the nicest hotel in all of Guatemala, and I understand why. The lobby is opulent, the staff extremely professional, and the area very touristy. By American standards, the price was actually extremely reasonable, especially for a Westin hotel in a national capital. I stayed in this hotel twice in one... More 

Was this review helpful? Yes 1
Ximena R, Gerente at Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. Thank you so much for your additional comments about our romos and include internet for spg... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Westin Camino Real? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westin Camino Real 4.5*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Priceline, EasyToBook, Odigeo and Tingo so you can book your Westin Camino Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
Westin Camino Real Guatemala/Guatemala City
Hotel Style:
#6 Spa Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#6 Family Hotel in Guatemala City
#11 Business Hotel in Guatemala City

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (26)
Viewed
Pool/beach area (5)
Viewed
Dining (3)
Viewed
Bathroom (10)
Viewed
View from room (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (9)
Viewed
Bathroom (4)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Westin Camino Real

Top-rated Attractions Nearby
Top-rated Restaurants Nearby