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The Westin Camino Real

GreenLeadersBronze level
Calle Camino Real 0-20, Guatemala City 01010, Guatemala
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1 room 1 guest
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The Westin Camino Real
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416 Reviews from our TripAdvisor Community

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Traveler rating
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    141
    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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    (416)
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    (99)
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Maple Grove, Minnesota
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Close to airport. Free shuttle. Polite room service. Dinner was scrumptious with a seafood buffet. A great wine at a good price. Staff are well trained. Impressive architecture and the room is comfy. Heavenly bed and the first sound sleep I had in a week at Guat.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel before and it is a great place to stay. The staff is friendly and very helpful. The hotel is in a good part of town and they have shuttles to the airport. They have free drinks in the afternoon and free breakfast in the morning. Like I said before, the staff is extremely friendly and... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as... More 

Charleston, South Carolina
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I agree this is not a typical "Westin". We all have in our mind what that standard is. It might be the location. I want to stress how much I liked this hotel. The room is very comfortable. The bed was divine. It was the best sleep! The wifi worked perfect. The breakfast was delicious..plenty of choices. I especially loved... More 

Was this review helpful? Yes 1
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as... More 

Fort Lauderdale, Florida
Level Contributor
131 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Let me start by saying we spent our first three nights in "another hotel" that was in a area less desirable and not safe walking around after 6 pm. . So we actually searched out a different hotel,in the center of town walking in and out of a few to physically check them out. We could not have chosen to... More 

Was this review helpful? Yes
Ximena R, Manager at The Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. Thank you for your comment about our services. We deeply value your relationship with The Westin Camino Real Guatemala and are committed to providing you with the highest level of service because our customers deserve the very... More 

Panama City, Panama
Level Contributor
389 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on a business trip and would recommend it. Nice lobby area and check in was faster this time compared to the last time I was here. Bed was comfortable and wifi in the room has a strong signal. Did not like the check out though because even when there were 2 ladies in the reception... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your check out, at Westin Camino Real Guatemala, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were disappointed these... More 

Boca Raton, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

This is one of the best place I stayed in a third world country. The service was great and the people were very helpful. I would recommend this hotel to anyone and know that they would enjoy. I even won some cash playing slots.

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, I would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as... More 

Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

As the purpose of my visit was mostly business, I can say the room was big enough, as well as the bathroom. Fewest things I found the hotel lacked of, and among them would be lack of electrical outlets, as I had to request and power extension cord for my whole stay so I could plug several devices. Wifi at... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, at Westin Camino Real Guatemala, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service at front office was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were... More 

Cleveland, Ohio
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 31, 2015

I just completed a brief business stay at the Weston camino real. The most important factor one considers when choosing between hotels besides room cleanliness and comfort is the staff attitudes. The staff at the westin was fantastic, friendly and helpful. From the moment I was met at the airport to the last moment I boarded the 410 am shuttle... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you for sharing your feedback with us. Your comment its really important for our company, it gave us information to how we can improve our service. Our passion is giving the best effort to give to every guest a great experience in our hotel. We will make everything in our power to make sure we will improve... More 

Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 30, 2015

I don't think I can find enough superlatives to define this hotel and hotel staff. The rooms are spacious and quite nice. The beds are in fact Heavenly beds. So many dining options on site, but a wonderfully helpful staff to point you in the right direction off site as well. I was more than pleased with this hotel and... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest, I would like to thank you for your visit to The Westin Camino Real Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable... More 

Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2015

Excellent hotel. Although, frustrating at times dealing with the appearing to be ever growing construction. The interior is nice. The breakfast is great as is the snacks from time to time at the Executive Lounge. I've stayed here numerous times from rooms on the second floor to rooms on the tenth floor as well as Suites on the Executive floors.... More 

Was this review helpful? Yes
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, I would like to take this time to personally thank you for staying with us at The Westin Camino Real Guatemala. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. In order to continually improve... More 

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