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BEST WESTERN Belize Biltmore Plaza Hotel

3.0 of 5
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Mile 3, Phillip Goldson Highway | PO Box 959, Belize City, Belize
BEST WESTERN Belize Biltmore Plaza Hotel
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Ranked #4 of 10 Hotels in Belize City
A recent review
4 of 5 stars Reviewed October 31, 2013
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273 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Belize Biltmore Plaza Hotel
See the most recent reviews
Top Contributor
108 reviews 108 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 31, 2013

This is a very nice hotel with friendly staff and comfortable well appointed rooms. Extremely comfortable beds. It has a great restaurant, bar (with happy hour), pool and gift shop. Wi-fi in most rooms and public areas. The handyman that repaired our toilet tank was very pleasant with a good sense of humors. Close to the airport.

Was this review helpful? Yes 1
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Its a pleasure to know that you have enjoyed your stay with us, we try in all ways possible to be able to meet your expectations. Thank you for your review, your commnets and concerns are very important to us. Management and staff will be looking forward to host you once again in the near future. Have a... More 

Charleston, South Carolina
Top Contributor
101 reviews 101 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 26, 2013 via mobile

Our tour group spent two nights here. There is nothing in walking distance except a supermarket. The rooms are dated, but the wifi and cable tv are excellent. The dining room and front desk staff were helpful. The food was very good, but because it was an included meal, I can't speak to the restaurant prices or value. The pool... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Ed, Greetings from Belize! We are happy to know that you enjoy your stay with us and have enjoy each one of our facilities. Our executive chef has been notified on your positive comments and each one of our staff have being applauded for their hard work and being able to satisfied your taste buds. Thank you for your... More 

Sierra Vista, Arizona
Top Contributor
59 reviews 59 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 23, 2013

I Guess The Name Biltmore Plaza Threw Me Off. I Expected More With The Name Biltmore!!!! Many Of The Rooms Were Being Renovated And Upgraded But We Did Not Get One Of These. We Got An Older Room Which Needed Renovating And Upgrading. The Front Desk Staff Needs To Be Trained In Knowing Accurate Information About Belize City And Its... More 

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Maria R, Director of Sales at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Mr. Eugene, Greetings from Best Western Belize Biltmore Plaza Hotel Thank you for your feedback on you current stay with us, you comments are very important to us and will help us to improve in every way. Management and staff apologize for not exceeding your expectations. Our front desk Supervisor has been notified and immediately actions are taken concerning... More 

Denver, Colorado
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 19, 2013

Quality can be given in any part of the world the same way, it depends on the manager and staff. This Hotel is ok, was clean, swimming pool was ok but has the same plan as a red roof so its us equal will be a red roof inn. Belize is not an advanced city so this is great for... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Mr. Ron, Greetings from Best Western Belize Biltmore Plaza Hotel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope... More 

Paris, France
Top Contributor
77 reviews 77 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 15, 2013

Conveniently located near the airport, the Best Western offers lovely rooms in an american style. Well, we have been upgraded because our room was ont ready (it was only 6 pm...). I will not complain, of course. The staff is so helpful ! Nice garden and pool. We liked the "papa gallo" shop which opened just for us. The restaurant... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Ms. Marie, Management and staff would like to take this opportunity to thank you for your comments and feedback on your recent stay with us. Your feedbacks is very important for us, We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Your comments and concerns have been... More 

USA
Top Contributor
54 reviews 54 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 6, 2013

I stayed here with a tour group so cannot comment on the price of this hotel. It has two floors, a conference room, restaurant, pool and more. My room was almost at the very end of the complex, but was very quiet. The room had two double beds, the usual furniture and a TV. The dressing area was separate from... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear guest, Thank you for your feedback and comments on your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for... More 

Bossier City, Louisiana
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

Biltmore Plaza, in Belize City, isn't the best hotel, but it is in a prime location to be used as a base when in Belize. The hotel is close to the airport and Belize City. I planned all of my adventures through the hotel. There was a taxi service available at all hours from the hotel. The staff was very... More 

Was this review helpful? Yes 1
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Valuable guest, It is very satisfying and significant to us to know that we have served you and satisfied your expectations. We do our best daily to offer quality service in each department for the satisfaction and enjoyment of our guests. The management and staff are very pleased that they meet all your expectations. We take this opportunity to... More 

Huntington, West Virginia, United States
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

After reading some reviews, you all had me nervous. My stars are based on where we are. This is not Orlando Florida. We are in Belize. That being said, compared to others we have stayed at in the country the accommodations were great. Cool room. Comfy clean beds. Great pool area. What was best though was the staff and restaurant... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Alyssa, Greetings from Belize! It has been a great pleasure for the management and staff of Belize Biltmore to have served you at our best. It was an honor for us to have shared this amazing experience with you. We would like to thank you for your comments and feedbacks; they are highly important for the enhancement of the... More 

Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2013

I stayed 3 nights at this hotel, and it was great. The room was very big and spacious, and the housekeeping staff cleaned the room twice each day...they even put chocolates on the pillow! The AC and wi-fi both worked really well in the room. The staff was courteous and was able to answer all of my questions. I had... More 

Was this review helpful? Yes 1
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Management and staffs will like to thank you for your feedback and comments, its a pleasure to service you and be able to satisfy your every needs. Your comments have been pass on to each department and acknowledge each one of our staff for their work. Have a wonderful day and will be looking forward in accommodating you... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 3, 2013

This was a great hotel with such nice staff. The food was awesome, especially the breakfast buffet. The restaurant staff were so courtesy and very attentive. The gave great recommendations for place to eat.

Was this review helpful? Yes
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Valuable guest, Its a pleasure to know that we had meet your expectations and your stay with us was enjoyable. Thank you from the Managements and staffs for your feedback; its delighting to know that we have Satisfied your every needs. Hope to see you and be able accommodate you once again in the near future. Best Regards Maria... More 

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