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BEST WESTERN Belize Biltmore Plaza Hotel

3.0 of 5
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Mile 3, Phillip Goldson Highway | PO Box 959, Belize City, Belize
BEST WESTERN Belize Biltmore Plaza Hotel
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Ranked #4 of 10 Hotels in Belize City
A recent review
3 of 5 stars reviewed 1 week ago
David B
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Maine
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed here three nights. I chose the hotel basically as a place to crash at night after doing mainland tours during the day. Wanted a modestly priced hotel with a pool and also one that was convenient to the international airport. THE GOOD: rooms were clean, bed comfortable, AC worked great, pool was nice and landscaping in the central courtyard... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Where do I start? Room was of a good standard although being next to the gym I did get some "early morning calls" from the gym bunnies. Bed was comfy. Couple of mossies got in and gave me some good bites! Keep the door closed for as much as you can! Brekkie was an extra $29 and watch out for... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Mr. David, First of all I would like to thank you for your feedback, I apologize for the inconveniences caused by our guest using the gym. As you are aware mosquitoes is one of our main problem in Belize since we live in a tropical country and we try our best to be mosquito free, fumigation is done twice... More 

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Biltmore twice in April (at the beginning and end of a trip, pre-booked). The Biltmore is out of downtown Belize (approximately a ten minute drive). The road out the front is in a terrible state, there is a bad smell on the street, and there are no footpaths so walking anywhere is dangerous. The rooms were... More 

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TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Heather, Thank you very much for your feedback. We appreciate the information provided. Heather, we are in talks with the City Council who issues license to business to address the issue of the noise. This is something we have been in talks with the city for several months now and hoping we can comeup with a resolution. Concerning the... More 

Denver, Colorado
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Good: Stayed here twice in "standard" rooms. Both times the rooms/bathrooms were good sized, clean, nice tile floors (no motel beige carpets that are filth magnets), linens clean, bed comfortable. Flat screen TV's. The rooms had a large ceiling fan, Casablanca style, plus a high quality, remote controlled heat/AC unit that was installed in the ceiling, not the window.... More 

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Maria R, Public Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Greetings from Belize Thank you for your comments and feed back during your stay with us, these comments are very important to us. We are delighted that you enjoyed our establishment and apologize for certain items that are way out of our control. Hope to accommodate you once again in the near future Hope you have a wonderful... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was good and the staff were pleasant and attentive. The room was nice with all the amenities I wanted to include a fridge and microwave coffee dispenser chair for reading and work desk, the internet was slow and the shower was low and the water pressure sucked so I did not envoy my shower which I look forward... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Mr. Dwight, Thank you once again for the review. We are looking into the water pressure to see what might have cuase this issue. Dwight, please let me know when is your next visit to Belize and I would love to meet you in person. Once again thank you and looking forward for your next visit. Best Regards Ted... More 

Redlands, California
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel on the last day of a packaged tour. The staff was somewhat curt and rushed at check-in. The room was pleasant and clean but the air-conditioner was very noisy. The pool and grounds were immaculate. The restaurant had good food, reasonably priced, but the service was slow. There is nothing to see around the hotel... More 

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TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Mason, My apology for the invconience we caused you during your stay with the laundry. I have looked into the situation and have implemented a new system at the desk so that this does not repeat itself. Mason thank you for bringing it to our attention. I am happy that you enjoyed our hotel. Best Regards Ted Tejada GM More 

Eaton Rapids, Michigan, United States
Contributor
19 reviews 19 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here on the last day of our Belize island vacation and it was a perfectly relaxing end to the trip - great for that post-vacation recoup. The hotel was very clean and our room was large and modern. The air conditioning worked well and bottled water was provided in our room. The WIFI worked well and the grounds... More 

Was this review helpful? Yes 1
TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Rachel, Thank you very much for letting us know about your stay. Rachel, we are delighted to hear that you enjoyed your vacations in Belize and more over that you enjoyed our hotel. Our Gift Shop is a great place to pick up any souvenir that you need prior to departing from Belize. We also over great tours from... More 

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

we were there only one night but it was a fabulous stay. Lots of room to spread out. A modern hotel with restaurant, pool and gift shop. We didn't use the pool but it was well enjoyed by other guests. There is a very modern grocery/dry good store close by. We used the computers in the lobby to access the... More 

Was this review helpful? Yes 1
TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel as your hotel of choice in Belize. We are happy that you enjoyed your stay with us and looking forward to being your host once again. Please note that we have a bank with in the vicinity of the hotel, several restuarants and groceries stores. We provide tours from with in the... More 

Ventura, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is great if your wanting to stay outside the city. Very quiet and peaceful. It has all the amenities needed. The rooms are very spacious and comfortable beds. AC works very well. Internet works great too! The staff at the front desk were very kind and professional and were always responsive to any requests if needed. Only problem... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Christopher, Thank you for the feedback. Greatly appreciate it. I am happy that you enjoyed your stay with us. We have recently upgraded all our beds to Beautyrest brand which guarantees a good night sleep. We also installed need AC units in all our rooms. We continue to work with our Front Desk Staff in providing the best customer... More 

DFW, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2015

I stayed here a night pre and post tour, the front desk was quick and courteous as was the gift shop. My first night the shower was not clean (nor was the shower mat), the second stay the room was much better. I don't know if some rooms are renovated and some not though. The biggest issue was the club... More 

Was this review helpful? Yes
TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Thank you for your review. Greatly appreciate it. We are happy with the service our front desk and Gift shop offer to you. Please note that all our rooms have been renovated. I have look into the shower issue and our housekeeping manager is taking measures to prevent this from happening again. Concerning the restaurant next door we... More 

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