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BEST WESTERN Belize Biltmore Plaza Hotel

3.0 of 5
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Mile 3, Phillip Goldson Highway | PO Box 959, Belize City, Belize
BEST WESTERN Belize Biltmore Plaza Hotel
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Ranked #2 of 9 Hotels in Belize City
A recent review
4 of 5 stars reviewed 4 days ago
Miicha04 The World
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296 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

We had emailed this hotel three times (months,weeks,days) prior to our arrival to confirm our check in at 13:00 as well as transport from the airport to the hotel with no response. To keep this short and to the point this hotel is the faulty towers of Belize. Looking forward to the PR Lady's generic apology to every bad review... More 

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The World
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a last minute booking after having driven back from Guatemala. The room was comfortable and when I went down to the bar for a drink, the strawberry daiquiri I got was so good I ordered a second one. The water pressure was a little stunted but overall I had a comfortable stay.

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Austin, Texas
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Biltmore Plaza numerous times and like it here. Very comfortable, friendly and well maintained hotel. The staff makes staying here feel like home. Everyone is so very nice and accommodating. Hats off to Maria at the front desk for her stellar service prior to our visit. Also want to say how very safe and comforting... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Hi Mr. Jay, It was a pleasure being able to serve you during your stay in Belize, Thank you for your comments and feedback they are really appreciated. We have fix the problem in the tub thank you. We hope to see you soon. Best Regards Maria More 

San Jose, California
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Because it was our first night in Belize with a large group of travelers, and because of the name; I expected more in a big way.The paring lot in front has lots of pits and puddle catchers and has an uneven surface throughout the area. The hotel has a nice large lobby with ample seating. There is a computer available... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Thank you for your comments and feedback, we apologize for not being able to meet your expectations. We have forward each one of these comments to each department involve and assure you this issues will be taken care of. Hope you give us another opportunity to host you once again. Regards Maria More 

Phoenix, Arizona
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We ended up here as a second resort, but was very happy things turned out as they did. Nice large room, the most soft and plush beds we experienced throughout Belize, nice pool and poolside bar, pretty decent fitness center. Enjoyed a super comfy place to wrap up our 8 days in Belize before jumping on plane the next day.... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Hi Dian, Thank you very much for your feedback, we are very happy that you enjoyed your stay with us. We continue to work hard to exceed our guests expectations. Hope to accommodate you soon once again Regards Maria More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Our experience at this hotel was less then pleasant. The first impression we got when walking up to the front desk was the receptionist on the phone with someone and hardly greeting or Acknowledging us. After she'd handed us our room keys without any further explanation other then pointing at the room number written on the Welkom card and pointing... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Management and Staff will like to apologize for not being able to meet your expectations during your stay with us, we also like to thank you for your feedback. Each one of your these comments are taken into consideration and have forward to each department involve. We hope you give us another opportunity to better serve you, feel... More 

Travelers are raving about these Belize City hotels

Phoenix, Arizona
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our last night in Belize after 17 days. We thought It would be a good idea to get closer to the airport for our 3PM flight. It's a Wednesday in the rainy season. Absolutely NOTHING going on in the city tonight. We wanted to party for our last night. Nope. We ate a late dinner at the hotel... More 

Was this review helpful? Yes 1
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Tara, It was a pleasure being able to serve you and meet all your expectations during your stay. Thank you for all your comments each one of them are appreciated. Whenever you are in Belize always remember this is your home away from home, Hope to see you soon. Best Regards Maria More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

This was a great Americanized hotel with a great pool, workout room, buffet style breakfast and very comfortable rooms. The beds were extremely comfortable with a flat screen television, desk, table for eating, vanity style sink. The shower was a bit outdated but it did the trick. The only issue was that there was a small roach upon entering the... More 

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Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, Thank you very much for the feedback. Greatly appreciate it. We are very happy that you enjoyed your stay with us and hope to see you again. Best Regards Maria More 

Chatsworth, Georgia
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was hard after being spoiled at Hopkins Village to get into things at the Best Western. Some of the staff were really nice where others were down right rude. The room was okay the bed was to die for. That i give a huge thumbs up. The restaurant food was yuck. I would eat elsewhere.

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Maria R, Public Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Hi Jean, We apologize for not being able to meet your expectations, We are a hotel committed to guest satisfaction and when we see comments like yours it help us to work much harder in achieving our goal. Thank you for your comment, this will be forward to our chef so action could be taken to improve. Hope to see... More 

Springboro, Ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our tour group of adults and students stayed at the Biltmore for two nights in mid-June. Overall, our experience was a good one. The hotel was nice and the staff was very friendly. I would stay here again, as driving around, it was apparent there weren't very many hotel choices in Belize City. The only thing to keep in mind... More 

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Maria R, Public Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review

Dear Guest, We are delighted to know you enjoy your stay with us, thank you for your feedback and comments during your stay with us. These are very important to us. Please take note that our AC are service every 3 months, but we appreciate your comment. Thank you once again and will be looking forward in accommodating you once... More 

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