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Captain Morgan's Retreat

3.5 of 5 3 1/2 Miles from San Pedro Town, San Pedro, Ambergris Caye, Belize
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Captain Morgan's Retreat
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Captain Morgan's Retreat
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492 reviews from our community

Traveler rating
    241
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    56
    34
    45
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100
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4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Murray, Utah
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We went here for a wedding it was wonderful. Pool was clean drinks were great room was nice right on the beach. our room had a kitchen that was great beautiful grounds. love love love this place. will be back

Was this review helpful? Yes 1
Guest_Relations_Mgr1, Manager at Captain Morgan's Retreat, responded to this review

Thank you for our kind words about Captain Morgan’s Retreat. Weddings are magical here with a waterfront location, powdery sand on the warm Caribbean Sea – it doesn't get much better. We’re glad you found our waterfront resort as perfectly equipped with great kitchens, comfy beds, amazing pools and we can't wait to host you once again. See you soon! More 

San Diego, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Planned to stay here for a week or so in November 2014. Ended up spending only one painful night after realizing this place was a disaster. In short: 1. Didn't have my reservation 2. Room was stinky and dirty 3. Restaurant sells limited premade food 4. Amenities aren't really available 5. Cheap management They did not have my reservation when... More 

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Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thank you for taking the time to provide your feedback regarding Captain Morgan’s Retreat. I am saddened to learn of your dissatisfaction following your stay here. Customer satisfaction is extremely important to us and we’re always looking for ways to ensure our guests are receiving the best possible treatment. After all, it’s what has kept many guests coming back to... More 

Carrollton, Texas, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

The staff at the location is exceptional. Friendly, courteous and eager to help you any way possible. Time share room is adequate. Kitchen isn't quite as stocked for cooking and serving, etc. Hot water was out a couple of times. Came to fix right away. Thanksgiving hot water went out all together. Had to replace water heater. Plumbing all together... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Our week at Captain Morgan resort from November 15-22, 2014 was a relaxing, entertaining treat! Our family/friend unit came from CO, MI, and TX.... It was a perfect resort to meet our varied wants and needs since we range from a 3 year old to 74! It was overcast and rained a lot - but

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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

A great place with just about everything you could ask for. Wonderful staff who bend over backwards to help you with anything you need..Laid back ( getting a bit to "fancy" for us these days :)) wonderful island vibe…GO NOW!

Was this review helpful? Yes 2
Massachusetts
Contributor
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two weeks from November 15th and once again Captain Morgans did not disappoint. The weather did - well, a bit but I amn not going to blame them for that! We did have an issue while there in that there was an electrical issue which knocked out power to our accommodations. However, without making a big deal... More 

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CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thank you for the feedback! All suggestions and input such as yours are incredibly valuable, and allows all of us at Captain Morgan’s Retreat to better ourselves. During your stay the main electrical line had burnt out and maintenance was diligently fixing it to restore power. We are pleased you liked our response by relocating you to a new room... More 

Columbus, Ohio
Top Contributor
60 reviews 60 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is beautiful, the staff is very friendly, & we were pleased with how well the housekeeping staff cared for our condo. All towels were switched out daily, & they kept the sand mopped up. The air conditioning was effecient. Captain Morgan's wasn't really prepared for guests when we arrived the week before Thanksgiving. They had dug a huge... More 

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CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thank you for taking the time to share your experience at Captain Morgan’s Retreat. It’s always nice to hear about our staff, they take great pride in ensuring our guests have the best experience possible. During your stay the main electrical line had burnt out and maintenance was diligently fixing it to restore power. As part of the process, power... More 

Milwaukee, Wisconsin
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another year at Captain Morgan’s is in the books and again we had a wonderful time. We went in October the first week they were reopened and I was a little disappointed because there were things that needed to be repaired and you would think that with the resort being closed for almost one month, it would be in perfect... More 

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CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thank you for your feedback, as it is honest and valuable in terms of how we can better facilitate our guests. In terms of the toilet not working properly we had to cut the water off on a few nights to reset the pumps. They should be in proper working order the next time you visit. We are happy to... More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Belize is a delightful place and well worth the trip. Captain Morgan's Retreat is filthy, dilapidated and overpriced. The rooms were dirty. Our toilets were repeatedly broken. The water to our building was often turned off at night, making night time bathroom trips and morning showers problematic. The food was mediocre at best. The desk staff was not helpful. There... More 

Was this review helpful? Yes
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thank you for taking the time to give us your feedback. In terms of the toilet not working and the water being shut off you are correct, we did indeed cut off the water overnight that week in order to rest the pumps. Our apologies. Our front desk staff is regularly above par in terms of service, so we will... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful place for a relaxing vacation. The view from our villa overlooked the white sandy beach and was absolutely stunning. Never have I met a more genuine, friendly and accommodating staff! Enjoyed snorkeling on the reef and the nightlife is exceptional!! We can wait to get back!!

Was this review helpful? Yes 1
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thanks for your feedback! It’s always a treat to hear about our staff. They work so hard to ensure all of our guests are taken care of and having a good time. I will make sure to pass on your compliments to them at the next staff meeting. Thank you again, and we look forward to seeing you the next... More 

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Additional Information about Captain Morgan's Retreat

Address: 3 1/2 Miles from San Pedro Town, San Pedro, Ambergris Caye, Belize
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Captain Morgan's Retreat 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Captain Morgan`s Retreat Hotel San Pedro
Captain Morgans Retreat San Pedro
Captain Morgans Retreat Hotel
Captain Morgan's Retreat Belize/San Pedro
Hotel Style:
#8 Spa Hotel in San Pedro
#22 Top resorts Hotel in San Pedro
#28 Romantic Hotel in San Pedro
#34 On the Beach Hotel in San Pedro

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