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The Phoenix Resort

Travelers' Choice award winner
Hotel website
Pescador Drive, San Pedro, Ambergris Caye, Belize
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The Phoenix Resort
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738 Reviews from our TripAdvisor Community

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Traveler rating
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    31
    3
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242
299
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (738)
  • Mar-May only
    (214)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (221)
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Buffalo, NY
Level Contributor
115 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our fifth visit to The Phoenix. I have not written a review in a few years, so here we go! The customer service at The Phoenix is exceptional. All of my email inquiries and requests were answered within a few hours. I had read a review on Trip Advisor that said that The Phoenix provided the guest with... More 

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Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a week at The Phoenix in San Pedro. The resort was perfect in every way. The staff members were outstanding and went out of their way to take excellent care of us. The front desk staff helped us coordinate our plans before our arrival and planned daily trips for us. The housekeeping staff took incredible care... More 

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The customer service staff at Phoenix was the best I've had the pleasure of working with (have traveled all over the world). Prior to our arrival they arranged for Scuba Diving, flights to and from San Pedro, among others. They responded to emails within hours with specific information and suggestions. Once the arrangements were made, they simply added the cost... More 

Was this review helpful? Yes 4
Concord, California
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Okay, so I have reviewed the Phoenix Resort previously. But when something is this good, one never tires of singing its praises. The Phoenix Resort is like a home away from home. What makes it so is clearly the staff. While we hadn't been here for two years, person after person after person welcomed us with open arms as if... More 

Was this review helpful? Yes 1
Dallas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had an amazing experience at the resort at the end of July. As people have mentioned you will not find a resort anywhere that provides better customer service. The staff arranged all of our excursions with very reputable vendors. They took care of all our dinner reservations and transportation. Cannot say enough about the staff and management. I left my... More 

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Belize
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

This is our favorite resort on the Island. It is centrally located so that you are able to walk most places in town to mingle with the locals and yet retire to privacy if so desired. The accommodations are first class, modern and super comfortable. The views of the reef and Caribbean Sea are awesome! Staff were friendly and the... More 

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FULSHEAR
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We rented a 3 bedroom condo for week for our family and mother in laws as part of our 20th wedding anniversary and my sons graduation from high school. We were greeted with a congratulatory cake and bottle of wine and the suite was amazing along with incredible views of the ocean. We ate at the restaurant for most meals... More 

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Fort Lauderdale, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I loved the Phoenix! Everything about it is perfect. The rooms have everything you need to make your stay comfortable and feel at home. The staff is awesome and extremely friendly! They even surprised my husband with a huge delicious birthday cake! No need to rent a golf cart since the resort is located in the center of town. Food... More 

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Pell City, Alabama
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

We just returned from a one week stay at the Phoenix Resort. We don't always spend the extra money to stay at the nicest places but it was our ten year anniversary trip so I decided to trust the trip advisor reviews and spend the money. It was worth every penny. They not only provide you with all the luxuries... More 

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Fairfax, Virginia
Level Contributor
6 reviews
5 of 5 stars Reviewed July 25, 2015

After a very long day of travel by numerous planes, trains, and automobiles - you finally arrive at the Phoenix . The staff greet you with a warm smile, a cool towel, and the best rum punch you ever tasted. The staff have already whisked your bags up to your condo. Then the manager takes you to your condo. It... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Red Ginger(20)
  • Golf cart(16)
  • Cell phones(6)
  • Would highly recommend(5)
  • Friendly and helpful(5)
  • Top notch(5)
  • Best place(4)
  • Blue Water Grill(4)
  • Grocery store(4)
  • Bedroom condo(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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