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TownePlace Suites Atlanta Alpharetta

2.5 of 5
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7925 Westside Parkway, Alpharetta, GA 30004
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1 room 1 guest
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TownePlace Suites Atlanta Alpharetta
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77 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (77)
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    (23)
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    (28)
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Savannah, GA
Level Contributor
171 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 392 helpful votes
2 of 5 stars Reviewed 1 week ago

Small kitchenette with vintage appliances (didn't use). Truly bizarre, room-hogging built-in desk/cubbyholes/file drawers piece as work space, underlit distractingly by a naked yellow fluorescent bulb. Super-dated carpet and linoleum. Formica counter in kitchenette has multiple layers of caulk, and needs to be recaulked. Walls have several coats of paint and need to be repainted. Signs of previous water damage in... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are so sorry to hear that we did not meet your expectations during your recent stay with us. We are aware that it is time for some updates to the property and have everything in place to begin renovations in a few months. We do our best to still provide excellent customer service and a clean and inviting experience... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

The customer service I received from Nick and Annette (I could be a little off with their names) was outstanding! I can't say the same for the service received from other employees. These two went above and beyond the norm to resolve the issues I had with my first room. To make this story short, I ended up in a... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for taking the time to let us know about your recent stay with us. We really do have some great associates and I am happy to hear that you received a complimentary upgrade. If we have larger rooms available we gladly upgrade our guests on a regular basis. Just be sure to ask on your next visit and... More 

Munster, Germany
Level Contributor
5 reviews
5 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

While this location offers a convenient location and average service, there is a laundry list of issues that have yet to be addressed as the renovation continues to be postponed. To start with, the lobby is tiny. Smaller than the rooms and is not centrally located. Also, there is no breakfast room, when trying to get breakfast, the small room... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Please accept our sincere apology for the disappointment that you experienced during your recent stay with us. It is true that guest expectations have shifted considerably since the original design concepts for the TownePlace Suites brand. This is something that Marriott and TownePlace Suites are aware of and working to change. TownePlace Suites and Marriott have launched a new breakfast... More 

Coatesville, Pennsylvania
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We found this place online and the place was fine for our stay and offered the convenience of an extended stay hotel and strtegically located to get to the places we traveled to. We would say that the rooms were clean and fine with our stay with the only complaint that the air conditioning smelled very musty. This was our... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us. Alpharetta is a great area with a lot to offer travelers. We are very excited about our upcoming renovation. They are just beginning some of the exterior work now. When the interior portion is complete it will be like having a brand new property for... More 

Glen Allen, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2015

We have 4 kids, so it's always an issue going anywhere for a night. We love the TownPlace brand because of the apartment set up. Corner room with 2 bedrooms and a pull out sofa. Staff at this particular TownPlace was very efficient yet friendly. We live south of Atlanta, but we're staying up here for a state swim meet... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are happy to hear that you and your family enjoyed your recent stay with us. Our two bedroom suites are nice and roomy with the added benefit of a full kitchen. I hope that everyone excelled at the swim meet and that you get the chance to stay with us again soon. Our wonderful staff will be waiting to... More 

Washington, Virginia
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed July 21, 2015

We've stayed at Towneplace Suites before and this one is pretty much the same as all the others. We had new staying at another hotel until our teenagers arrived with friends. We had a corner unit with two bedrooms, a living area with pull out sofa, kitchen, and a bathroom. The room was a bit tight for 6, especially sharing... More 

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TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are happy to hear that your whole family, puppy and all, enjoyed your recent stay with us. With a primarily corporate client base we are able to offer deep discounts on our rooms on most weekends and we are pleased that you were able to take advantage of this. Alpharetta really does have some awesome attractions and the newly... More 

San Francisco, California
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 7, 2015

First room given reeked of smoke despite their non smoking policy. Ms Jackie changed our rooms without event. Room was comfy enough. Suitable for longer stay since rooms had mini kitchen with oven, microwave and dishwasher. Plates and cutlery provided. Breakfast was excellent, with to go bags since rooms had kitchenettes. Good quality products (no vending machine style drinks but... More 

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the location, courteous staff, and breakfast. We have had numerous sports teams staying at the property during the summer, and paired with the holiday weekend, I am afraid that some of our guests were not... More 

Germantown, Tennessee
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 13, 2015

Stayed two nights for work. Place is in dire need of a refurb. Lobby old and cramped. Paint, walls, carpet in tough shape. Rooms beat up and air conditioning had hard time staying ahead of humidity. Health club was closet-sized and non-functional. Old weight machine and two non-working treadmills. Would not stay again!

Was this review helpful? Yes 1
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Dear James, We are sorry that you did not enjoy your recent stay with us. Please be aware that we are scheduled to begin our full hotel renovation in September. We will be remodeling all public spaces and guest rooms. We will even be getting new exercise equipment. However, we did check and both treadmills are working just fine. While... More 

Columbus, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

Extremely friendly and helpful. Rooms were clean and well kept. It's a quite location off the main road and convenient to the mall and great food places. Stayed a week for work in the area. Great choice of stay.

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are so please to hear that you enjoyed your recent stay with us. We do have a great location in Alpharetta and a staff that really cares about your experience. We are even making improvements with brad new faster Wi Fi and a full renovation at the end of Summer. We hope that you get to stay with us... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 2, 2015

I was here for 4 weeks, though the lobby area or leisure facilities were not much...but the basics business needs were very well met with, WiFi, equipped kitchen, free water n breakfast...shuttle services, laundry....I was comfortable in my stay in here

Was this review helpful? Yes
TownePlace Suit... A, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Dear Guest, It is great to hear that you enjoyed your extended stay with us. I hope that you had an opportunity to take advantage of the extra amenities that we extend in our guest rooms as well. We will be undergoing a renovation of guest rooms and public spaces at the end of Summer as well. We would hope... More 

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