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TownePlace Suites Atlanta Alpharetta

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7925 Westside Parkway, Alpharetta, GA 30004
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TownePlace Suites Atlanta Alpharetta
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TownePlace Suites Atlanta Alpharetta
TownePlace Suites Atlanta Alpharetta
TownePlace Suites Atlanta Alpharetta
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60 reviews from our community

Traveler rating
    22
    21
    10
    4
    3
See reviews for
18
4
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Tennessee
Top Contributor
61 reviews 61 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 11, 2015

The hotel is just ok if it were a residence inn or Fairfield inn. It would be average in those categories. It's not up to normal TownePlace Suite standards. Among the issues on my dated room were a shower head that sprayed water along the wall as well as from its head (and the assorted mildew along the wall), A... More 

Was this review helpful? Yes 2
TownePlace Suit... A, Front Office Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re... More 

Jackson MS
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

My wife and two teenagers stayed here to go to a bowl game in the Georgia Dome. I went on Priceline and got two rooms for cheaper than 1 room at other 3 star hotels in the area. This hotel is in a very safe part of Atlanta, Alpharetta. The Village Tavern restaurant across the street is a great place... More 

Was this review helpful? Yes 2
TownePlace Suit... A, Front Office Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for sharing your experience at the TownePlace Suites Atlanta Alpharetta through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire... More 

Dallas, TX
Top Contributor
55 reviews 55 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 22, 2014

I recently stayed at this hotel during a visit to one of our offices in the area. The facility is probably 10 years old and has seen a lot of "wear & tear" but is maintained & clean. The room was your average suite - bedroom, living area & kitchen; since it's an extended stay type of facility - just... More 

Was this review helpful? Yes 2
TownePlace Suit... A, Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Atlanta Alpharetta. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology about this inconvenience. We have shared... More 

Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 12, 2014

We chose TownePlace Suites to stay for a week following surgery at a nearby hospital. We visited ahead of time and the staff was extremely helpful in showing us all the room choices and helping us decide on a one bedroom unit in a quiet location. The full kitchen was well equipped with full sized appliances and plenty of cooking... More 

Was this review helpful? Yes
TownePlace Suit... A, Front Office Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for sharing your experience at the TownePlace Suites Atlanta Alpharetta through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire... More 

1 review
4 of 5 stars Reviewed November 5, 2014

This is a very nice hotel , it's very home like . Front desk is awesome and considerate an very helpful . My toilet over flooded so we had to move rooms at 1 am but we moved to a bigger room . Other than that no problems ... BEST HOTEL ! Most definitely would come again

Was this review helpful? Yes
TownePlace Suit... A, Front Office Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

Thank you for sharing your experience at the TownePlace Suites Atlanta Alpharetta through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire... More 

Bellevue, Washington
1 review
1 of 5 stars Reviewed October 13, 2014

Checked in last night after a long flight. Stepped in the shower, closing the bathroom door behind me so the hot air from the bathroom would not activate the smoke ditector. Got out of shower and tried opening the door but it would not open. I did not even touch a lock button or anything, just closed the door behind... More 

Was this review helpful? Yes
TownePlace Suit... A, Front Office Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re... More 

Byron, Georgia
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2014

My husband and I booked this room due to attending a concert at Verizon Amphitheater. We had reservations and arrived an hour after check in to find that our room wasn't ready. We waited in the lobby for about 30 minutes. Not a huge deal, but a little disappointing to see others come in after us and get their room... More 

Was this review helpful? Yes
Grayson, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2014

The staff was outstanding! The room was not a good value. It was dated and in need of maintenance. We were in 2 different rooms (moved because of the noise of people above us) and the doors did not work properly in either. We needed 2 bedrooms because we had my father with us and needed privacy. Not too much... More 

Was this review helpful? Yes 1
Severna Park, Maryland
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 15, 2014

I stayed here with my wife and 3 kids. The price was right and it was adequate but I think I would try someplace else if I return. Alpharetta itself is a nice place to stay outside the city and there is a decent restaurant just a walk across the street. The Towne Suites itself left something to be desired.... More 

Was this review helpful? Yes
Lauren C, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are sorry for your less then perfect stay, which is what we strive to be. We hope that during your next trip to Alpharetta you give us another chance, we are confident that if you do we will regain your trust. More 

Saint Louis, Missouri
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 14, 2014

Yes, let me start with I had a reservation...for my entire stay...3 nights. After a long drive from St. Louis to Atlanta, my friend and I were very much awaiting our opportunity to check into our room. Get refreshed, had dinner reservations (which we had to change 3 times...see my review of dinner) and prepare for the next day. Full... More 

Was this review helpful? Yes
Lauren C, General Manager at TownePlace Suites Atlanta Alpharetta, responded to this review

We are sorry for your less then perfect stay, which is what we strive to be. We hope that during your next trip to Alpharetta you give us another chance, we are confident that if you do we will regain your trust. More 

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