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Hyatt Place Atlanta/Alpharetta/North Point Mall

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7500 North Point Parkway, Alpharetta, GA 30022 (Formerly "AmeriSuites")
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Hyatt Place Atlanta/Alpharetta/North Point Mall
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Hyatt Place Atlanta/Alpharetta/North Point Mall
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123 reviews from our community

Traveler rating
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    50
    17
    10
    7
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20
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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woodridge, United States
1 review
2 of 5 stars Reviewed 1 week ago

We stayed here for our niece's wedding. The 1st night we were locked out of our room until 2:30am. The air conditioner leaked and the sink faucet was broken. No maid service until day #2. The shuttle was a joke. We missed the beginning of the wedding and the shuttle driver was holding his phone for directions as we were... More 

Review collected in partnership with Hyatt Hotels

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1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed here several times. The experience is consistently excellent. The staff is friendly. Like all hotels, there can be occasional issues, and when there is, the staff is quick to respond. Great running path out behind the hotel.

Review collected in partnership with Hyatt Hotels

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Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Thank you so much for your loyalty and frequent stays at our hotel. We pride ourselves on cleanliness and service so it is wonderful to see that we consistently hit the mark with a frequent guest. Please take a moment on your next stay and ask to speak with Dee, I'd like to meet all our guests especially someone that... More 

St. Johns, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

this was our fourth stay at this hotel in the past 6 years when we have come for Good Friday Atlanta @ Verizon Amphitheater. The staff is always friendly and knowledgable of the area. The weekend rates are great. The rooms are consistent and clean. We usually hit the Northpoint Mall which is only about 1/2 mile away.

Was this review helpful? Yes 1
Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings and Thank you! We host may guests for concerts at the Verizon theatre and we are thrilled that you enjoy the proximity and the overall staff, cleanliness and hotel atmosphere. It looks like Verizon will have a really awesome line up this year so we look forward to your next visit. Happy and Safe travels! More 

Naples, Florida
Top Contributor
82 reviews 82 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Love the size of the room which I thought was immaculately clean until maybe the 3rd day when I realized the bathroom door had blood or some sort of sauce...whatever it was. Either someone got punched on the face or someone sneezed and coughed up blood all over or tripped and splattered sauce all over. I wrote housekeeping and they... More 

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Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings and thank you! We strive to have the best cleanliness standards and constantly look for ways and products to ensure that guests experience the cleanest possible accommodations. I apologize that we missed the bathroom door issue but I'm glad it was taken care of right away. We are looking forward to your next visit and we'll change the almost... More 

New Orleans, Louisiana
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for one week in March for a training class. The hotel was clean and comfortable. Each staff member was very friendly and helpful. If you need to use the internet at all - DON'T STAY HERE! During the training class it was required to access the internet. Everyday I had issues connecting - not only in the conference... More 

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Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings, Thank you for being a frequent guest at our hotel. I do apologize for any challenges you experienced with our internet service. As we finish up our room renovation we will ofcourse look at our internet service and any updates needed will definitely be a priority. We do look forward to your next trip! Safe travels! More 

Zionsville, Indiana
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This property is near quality dining and shopping. The rooms are very large with a large shower, small kitchenette, large couch and a larger flat screen HD TV. The room rate was very reasonable for the high quality of the property. The breakfast quality was very good. My only criticism is that there was only one staff on duty in... More 

Was this review helpful? Yes
Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings and thank you! I am pleased that you enjoyed your stay with us and as a frequent traveler myself the spacious layout of Hyatt Place rooms definitely work for me as well. I'm glad you enjoyed breakfast and we will make sure that your next visit will have plenty of team members to accomodate you and all our guests.... More 

Waycross, GA
Top Contributor
57 reviews 57 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 9, 2015

We have stayed at this hotel before, and decided to come back again. This visit was relatively problem-free. The front desk staff was very welcoming; I like that they have a sense of humor. The room was immaculate (I'm a germaphobe), and the bed was comfy. The shower was incredible--tons of water pressure (room 509), and we had more TV... More 

Was this review helpful? Yes 1
Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings and Thank you!~ I agree with you 100% there so much to see and do in this area whether you like to stay in and relax or go out and explore. The renovations are complete just in time for our Spring landscaping projects to begin. We look forward to your next visit! Safe travels! More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 27, 2015

Problems started when we tried to check in. The front desk guy had no reservations under our name although we had booked the room 2 weeks prior. When telling him this, he told us to call the 800 number for the company. We called, listened to the recording for 5 minutes, then finally talked to someone who said that the... More 

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Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings, I appreciate you taking the time to write a review and I apologize that your stay was not what it should have been. Starting with the reservations error through the room challenges. I'm glad to report that our renovations are completed and the rooms turned out great. If you'd consider a return visit we'd like another opportunity to have... More 

Birmingham, Alabama
Contributor
18 reviews 18 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 2, 2015

My mother and I brought my two small daughters to the area to visit the American Girl store at the North Point mall. We found a great deal for one night at this hotel and were pleasantly surprised when we arrived. Our room was very spacious and clean. The hotel looked modern and updated in the lobby area and the... More 

Was this review helpful? Yes 1
Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings RNicole1! Thank you for your recent stay and for taking the time to write a review. How awesome is that American Girl store!!! We have so many families that come to town for birthday parties and events at the store. Also there are so many things to do in this area and the greater Atlanta area so we'd love... More 

Birmingham, Alabama
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2015

Nice clean and comfortable hotel. Looks like they are still in the process of remodeling, which has a clean modern look. Front desk staff was friendly at check in, even though it was quite busy. We were checking in with a large group and they handled it fast and friendly. Room was large and comfortable with a nice sofa/sitting area.... More 

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Dee E, General Manager at Hyatt Place Atlanta/Alpharetta/North Point Mall, responded to this review

Greetings, Thank you for your recent stay and for taking the time to complete a review. We are in the process of remodeling and hope to be completed by Mid-March. The upgrades will include new bathrooms, carpet, lighting, pictures, desk chairs, etc. We look forward to welcoming you back when the project is completed. We wish you happy and safe... More 

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