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Residence Inn Atlanta Alpharetta/North Point Mall

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1325 Northpoint Drive, Alpharetta, GA 30022
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1 room 1 guest
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Residence Inn Atlanta Alpharetta\/North Point Mall
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coral Springs, Florida
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This is our second stay at this hotel. The staff are helpful and friendly, very quick to reply to any concerns. The breakfast is good, with a decent selection of food. My family liked to to go boxes, making it simple to dine in our room. The one major flaw was the horrid odor permeating from our bathroom ventilation fan.... More 

Was this review helpful? Yes
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Purplesmurple - Thank you for your kind word about the hotel as we have shared with the staff. As far as the odor issue we have completely changed out the fan in the bathroom and have not been able to repeat the problem. I'm so sorry for the inconvenience with that but we look forward to you return on... More 

Knoxville, Tennessee, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We took my family of 5 to Alpharetta to visit the American Girl store. From the minute we checked in the staff was very nice. They said my daughter could do the pink carpet check in (American Girl Style). Gave her a tiara, wand, lollipop and 2 tickets to the theater room to watch American girl movies. They also had... More 

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LA
Level Contributor
109 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in via Marriott app, room was per Marriott website description. Front desk was genuinely friendly and helpful. Room was clean and everything functioned. Breakfast was reasonable quality and quantity. Grounds were well landscaped. Bill was accurate, checkout via Marriott app saves time. Handy location for mall. We would stay again.

Was this review helpful? Yes
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

So Glad you enjoyed using the Marriott Mobile App. It definitely makes checking in much easier. We know after busy days of traveling the last thing you want to do is stand in a line waiting to check in. Also happy that everything you expected to receive during your stay was satisfactory. We look forward to your next stay when... More 

Parsons, Tennessee
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our room was great! Of course for $250 a night it needs to be. Breakfast was okay. Lots of space and furnished well. Memory foam mattress really isn't my thing but was okay. Only wish they had MeTV! Unlike some of the other extended stays this has a whole stove instead of a cooktop.

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Imperial, Missouri, United States
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 26, 2015

The staff was great about my service dog and our room was clean and up to date. Plenty of restaurants nearby. The mall is very close. I wasnt ever awake forbreakfast due to the comfortable beds lol. will be back

Was this review helpful? Yes
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Hayley B - Thank you so much for the kind words about the hote and staffl. We are always happy when we know that we have done our job well. We look forward to your next visit. Laurie Thomas General Manager More 

Jupiter, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2015

This property was very pet friendly and the complimentary breakfast was a full buffet and very very good.and the ladies who put the food out were polite & helpful. Housekeepers friendly too but our problem was with the service. The outdoor BBQ area was nice but the guests from the night before left alot of trash,cigarette butts and beer cans... More 

Was this review helpful? Yes
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Thank you, P W for taking the time to review your stay. I'm sorry to hear about the grill area and have discussed with my cleaning team. From the details in your review it would make me believe that the $100 was the Non-Refundable Pet Fee which in on our web site as well as signage at our front desk... More 

Santa Ana, Costa Rica
Level Contributor
1 review
5 of 5 stars Reviewed July 9, 2015

I have been there for Bussiness Travel and all was perfect reservation, front desk, breadfast, big room with kitchen, refri, , confortable, excelent at all. I recommend and will use in my next bizz travel.

Was this review helpful? Yes
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Luvilla- Thank you so much for sharing your great experience with our future travelers. We love when we get it right! As that is why we do what we do! We look forward to your next trip to Alpharetta and so glad you enjoyed your last stay. Sincerely, Laurie Thomas General Manager More 

MA
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 8, 2015

I stayed in a 1 bedroom suite with kitchen June 30th 2015 thru July 6th 2015, and the room was ok but I was on the second floor and my window was facing the dumpsters so the view was nice... They also empty them fairly early so its a nice alarm clock hearing the trash truck picking up the dumpsters.... More 

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Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear B D, I'm sorry that you had all of the noise issues during your stay. I'm the new GM at this property and I haven't had any complaints with the trash collection but I definitely will be checking to see if we can reset the time for pick up if it is that early. As far as the other... More 

Portland, Oregon
Level Contributor
5 reviews
2 of 5 stars Reviewed July 4, 2015

Our team had to use this hotel this spring because many of the other hotels were already full. We interacted with different front desk people and none were very attentitive or helpful. The rooms were outdated and needed a lot of work. None of us would ever recommend this hotel.

Was this review helpful? Yes
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Valued Guest - I'm so sorry to hear about your stay from a few months ago. I wish I knew which team you are referring to as I do not having any groups that come to mind that had problems with their stay. We were renovated in 2012 which for most hotels we are on 7-10 year cycles and... More 

Warner Robins, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 28, 2015 via mobile

Stayed here 21 june with my wife and son's family for a combination fathers day and 53rd wedding anniversary. Room was filthy with stains on floor and couch. Bed was poorly made and mattress cover was dirty. My wife was afraid to walk in her bare feet on the carpet. Arrived too late to go through hassle of moving from... More 

Was this review helpful? Yes 1
Laurie T, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Valued Guest, I am so sorry to hear about your stay as that is definitely not the experience that we would want any of our guest to have. I wish you would have let the desk know so that we could have better accommidated your stay for you. I do hope you had a Great Father's Day and Happy... More 

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