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Extended Stay America - Atlanta - Alpharetta - Northpoint - West

2.5 of 5
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3329 Old Milton Pkwy, Alpharetta, GA 30005 (Formerly Extended Stay Deluxe)
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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
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Ranked #26 of 28 Hotels in Alpharetta
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42 reviews from our community

Traveler rating
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    7
    3
    9
    15
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14
3
7
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Atlanta - Alpharetta - Northpoint - West
See the most recent reviews
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2013

I have stayed at previously Extended Stays before, but this place was absolutely disgusting. My husband and I were waiting for our house rental being available (it was about 5 days) and we chose to stay here because we needed something convenient. When we got to our room, there were no towels and they were scrambling to get the kitchen... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

Kibe - Your review for our hotel was recently brought to my attention. The situation you described regarding the condition and cleanliness of your room at check-in is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are making sure there is adequate staffing scheduled and daily room inspections are conducted... More 

Hurricane, West Virginia
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 23, 2013

I was apprehensive about staying at this hotel due to the reviews that it received, but there was not any other rooms available anywhere we checked. When we pulled into the parking lot there were a big pile of trash out by the building next to the trash can. Upon entering the hotel it is very clean and the building... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

Danyail - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our services and amenities were not clearly described to you during the time of your reservation or at check-in. In response to your feedback,... More 

KY
Top Contributor
65 reviews 65 reviews
55 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 15, 2013

Pros: - Right off GA-400 - Clean throughout - Fitness center (treadmill, bicycle, climber, w/ some space for plyo) - Grab & go breakfast (packaged oatmeal, cereal bars, muffins, coffee, juice) - (1) Elevator - 3 floors - Suites with full kitchen (sink, full size fridge, 2-burner stove, dishwasher) - 100% non-smoking - Free parking - Free internet - Pool... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

Hi there, Thank you so much for your detailed review of your experience at our hotel. I'm pleased to hear we were able to meet your needs. We look forward to seeing you in the future, should your travels bring you back to our area! Thanks again! More 

Providence, Rhode Island
Top Contributor
106 reviews 106 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 28, 2013

We found this place through Travelocity, buying two nights and finding which hotel it was only after paying. It was a great deal. We were apprehensive after reading some reviews, but our experience was completely satisfactory. The room was spacious, the bed was comfortable, the entire place was clean. The staff was friendly and helpful. This was as good or... More 

Was this review helpful? Yes 1
Cunning, GA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 9, 2013

My husband and I stayed here for a week while we were waiting for our temporary housing to be ready. We got there at 5 pm expecting to get checked right in. Wrong. There was another gentleman ahead of us that had been waiting for 2 hours. They told us 20 minutes more at 5:20. We finally got in our... More 

Was this review helpful? Yes 1
Brooklyn
Top Contributor
57 reviews 57 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 7, 2013

I booked this property through a Priceline Express Deal (which has always done me very well), but this property was definitely a disappointment. The long-term social services residents were no problem at all, quite to the contrary; they were friendly, polite and welcoming. I was, however, taken back by the once a week room cleaning. While interim cleaning is available,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. The manner in which you were greeted upon check-in was unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have gone over your comments with the entire staff to ensure your experience is not repeated. We... More 

georgia
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 18, 2013

I usually stay away from two and a half star hotels but by the time my business connection was finalize all hotel rooms in the area were booked. I stopped into the hotel at 10:30am on my way to a meeting confirming my reservation and informing them of my late, 10pm, arrival. They assured me of no problem and could... More 

Was this review helpful? Yes 2
Manager-AAL, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given the nature of our business, oftentimes our guests are not certain of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2013

I really enjoyed our stay thanks to desk Eugene and Angle they were sensitive to our needs friendly kind and professional..I recommend this to all travelers...this is a nice clean extended stay..they are a great staff..When staying in ALPHARETTA i will return to this hotel..

Was this review helpful? Yes 1
Manager-AAL, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Alpharetta, Georgia
Contributor
18 reviews 18 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 9, 2013

My family and I had a long term stay here, THIS IS THE WORST EXTENED STAY I HAVE STAYED, including Chicago! The staff is so unprofessional, they dont speak to customers, because they are always pre occupied in the back room. KC has had numerous complaints from residents, including staff at burger king. I had my room cleaned 1 out... More 

Was this review helpful? Yes 2
Manager-AAL, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing guests with the amenities and service they require for... More 

Duluth
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2012

I stayed at the Extended Stay Deluxe Alpharetta North Point for a month and thought this Extended Stay was better than most. Great Front Staff KC,Eugene,and China where a great help at all times. Very professional and knowledgable and I would recommend this hotel to everyone.

Was this review helpful? Yes
Manager-AAL, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - West, responded to this review

"Thank you so very much for your glowing review of Extended Stay Deluxe Atlanta - Alpharetta - Northpoint. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More 

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