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Embassy Suites by Hilton Atlanta - Alpharetta

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5955 North Point Parkway, Alpharetta, GA 30022
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Embassy Suites by Hilton Atlanta - Alpharetta
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402 Reviews from our TripAdvisor Community

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Traveler rating
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    102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • All months
    (402)
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    (122)
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Augusta, United States
Level Contributor
21 reviews
6 hotel reviews
1 of 5 stars Reviewed yesterday NEW

This hotel was the worst I have ever stayed in. I will say the staff did try to correct some of the issues but to no avail. Children were running wild with no supervision --so noise was out of control.It was so bad that I did not stay my last night.

Was this review helpful? Yes
Birmingham, United States
5 of 5 stars Reviewed yesterday NEW

Hotel is in a great location in Alpharetta and close to the mall, businesses, and restaurants. I was able to get a good night's rest and then enjoy the breakfast each morning. This hotel offers free wifi.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Bloomfield, New Jersey
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Preface this review by saying we stay at Hilton properties up and down the east coast often. This by far was the least desirable of all the properties we have stayed in. To start: The room is nice - large but doesn't have a super clean feeling. This was by far the best part of staying here. The size of... More 

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Please accept my sincerest apology that we didn't meet your expectations during your visit with us. We take pride in our property and the quality services we provide but it sounds as though we fell short the weekend you were with us. I am reviewing your comments with my department heads to insure we take the necessary steps to make... More 

Charlotte, United States
1 review
1 of 5 stars Reviewed 1 week ago

The room was disgusting. There were stains on carpeting and on wallpaper in bathroom. The wallpaper boarder in the suite was peeling off the wall. The room was not as cool as it could have been and there was a spider in one of the beds. The room felt incredibly used and filthy. The pool area was so hot to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I understand the condition of the pool area was of concern. I am always looking for reviews to provide insight into our guest... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Not very happy with this stay. Walked into the room and it just felt dirty. Awful stains all over the carpet. Cigarette burns or some sort of burns in the carpet. Stains all over the walls. Tried to adjust thermostat and couldn't get it colder. Kept smelling like something was burning. Not impressed and disappointed.

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us... More 

Memphis, United States
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay. I love the location, the decor and friendly staff. The breakfast was great too! I absolutely love the fact that we did not have to pay for parking Unfortunately, my family and I missed the evening receptions. Five stars in my book!!! The only thing I would change is the double beds - they need to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

We are so happy to hear you enjoyed your recent stay with us and look forward to having you with us again! Thanks for the great feedback!!!! More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

It was great, the hotel it self was beautiful, the people were so friendly, and the food was amazing. I have to thank Michelle Duncan and Cheryl Catrair for making our stay delightful with kind words and treating my family and I well. Ohh, dont even get me started the pool...perfect, absolutely gorgeous, perfect tempeture, the hot tub was relaxing,... More 

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you so much for your kind words. We are so happy you had a great stay with us and we hope you will come back to see us soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

Everyone at the hotel was more than ready to make my stay even better. Breakfast was awesome. Liked the shuttle back and forth to Verizon Amphitheatre. Check out was fast & easy. Friendly group of people there for your every need.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you so much for your awesome feedback. We loved meeting you and your lovely family and can't wait to have you back later this year! More 

Statesboro, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stayed there because we had tickets to a concert and they provided a shuttle. We were on a list and we saw the shuttle after the concert was over. We called out to her, she stopped. Then left. We waited for her return only to be told several different stories by the Hotel. We were the last people to... More 

Was this review helpful? Yes 1
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you so much for your candid feedback and I do hope you will accept my sincere apology for the lack of shuttle service in the later hour. We have restructured our policy to insure this doesn't happen again. It is important to me that we satisfy all of our guests and provide excellent service, and I'm truly sorry we... More 

Alpharetta, United States
1 review
2 of 5 stars Reviewed 1 week ago

I have always been a fan of Embassy Suites; however, this trip was different. When me and my teenage daughters as well as another hotel guest were kicked out of the pool area and told even with a parent all kids under 18 had to go to their rooms at 10:00. It was embarrassing, not posted, and not in alignment... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
CherylCatrair, General Manager at Embassy Suites by Hilton Atlanta - Alpharetta, responded to this review

Thank you for letting us know of your recent experience at our hotel. It is very important to us to satisfy all of our guests and we will consider your comments in order to improve our service. We have recently begun having adults only after 10pm due to concerns with noise in the pool area late into the evening. We... More 

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