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Doubletree Hotel Atlanta/Alpharetta-Windward

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2925 Jordan Court, Alpharetta, GA 30004
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Doubletree Hotel Atlanta\/Alpharetta-Windward
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303 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Atlanta/Alpharetta-Windward
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ATL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked my stay here last minute. I was attending a party in Alpharetta and decided to stay instead of driving back to Kennesaw GA. I checked in late and had to get ready to go to this party otherwise I would've been complaining to the manager immediately. I did find the front desk host (Sasha) to be friendly.The lobby... More 

Helpful?
1 Thank ATLTrips
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. While we are happy you found Sasha to be friendly upon check in, we regret to hear that you were dissatisfied with your stay. We have addressed your concerns regarding the cleanliness of the room with our housekeeping team to ensure that future guests do not have a similar experience. This type of stay is... More 

Alpharetta, Georgia
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

I would like to begin by saying the service is EXCELLENT ! LaShanda and Chinita make you feel like you are the first family of the United States. My check in process was extremely easy LaShanda was extremely knowledgable of the local area and excellent recommendations for lunch and dinner options. The surrounding areas is simply gorgeous and the shopping... More 

Helpful?
Thank Lalette B
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you, Lalette, for the five star review! We are pleased you received such excellent service from both Lashunda and Chinita. They are truly assets to our team, and we will be sure to let them know of your compliments. We are also happy you found your room fresh and clean. We look forward to becoming your preferred hotel in... More 

North Canton, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My family and I stay over the New Years Holiday weekend. "Sashana" was very pleasant and helpful at check in. Every staff member we had contact with was very helpful and pleasant. We appreciated the complimentary breakfast buffet as well. The food was very tasty and filling. As for the room, my wife commented "out of all of the places... More 

Helpful?
Thank Jamie F
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Jamie! Thank you for taking the time to leave us a review of your recent stay. We are pleased you received such pleasant and helpful service from the entire hotel staff, especially Sashana upon check in. We are happy you enjoyed the complimentary breakfast and that you found the bed to be so comfortable. Thank you for leaving your... More 

DeFuniak Springs, Fl, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I found the Double Tree by Hilton in Alpharetta to be a very pleasant experience in every way. From check in to check was very good indeed. I would highly recommend this hotel to any one coming to the area and looking for a comfortable,nice and reasonably priced hotel. This is the spot.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stanley D
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Stanley! Thank you for taking the time to leave us a review of your recent stay. We are pleased you found your stay with us to be a very pleasant experience from check in to checkout. We appreciate you leaving your recommendation for future travelers, and we hope to remain your hotel of choice in Alpharetta. Thank you. More 

Kansas City, Missouri
Level Contributor
3 reviews
3 of 5 stars Reviewed January 4, 2016

The entire floor and room reeked of extremely perfumed cleaners every day. The hallway carpets needed to be cleaned of several spill stains. The shower stall and surroundings are dated and worn. I previously stayed at this location right after it was remodeled to the newer Doubletree decor about 7 years ago. It is time for this location to get... More 

Helpful?
Thank doughms
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We regret to hear that you were dissatisfied with your stay. We apologize if you felt that the hotel was not up to your standards, and we have addressed these concerns with our Executive Housekeeper to ensure that future guests do not have a similar experience. We have also issued a friendly reminder to our... More 

Obrien, United States
1 review
5 of 5 stars Reviewed January 2, 2016

Had to travel to visit family on Christmas Day. When we finally checked-in "Chinita" on the desk was so cheerful and welcoming for someone having to work on Christmas Day. What a pleasure she was. Also we were given a free breakfast by the GM "Carlton" for the holiday. Really appreciated that! Will definitely stay here should we have to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles E. C
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Charles! Thank you for the five star review. We are pleased you enjoyed such pleasant interactions with both Chinita and Carlton, and we will be sure to pass along your compliments. Thank you for leaving your recommendation, and we hope to become your preferred hotel in the area. Thank you! More 

Mechanicsville, Virginia
1 review
4 of 5 stars Reviewed December 28, 2015

We saved a lot of money by staying at this Doubletree. We love Doubletrees in general, and this one was a not as nice, but for the price it was great. Shout out to Carlton and Chinita for providing us with a complimentary breakfast buffet. It was really a lovely Christmas surprise. The food was great....probably better than most other... More 

Helpful?
Thank Rebekah W
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Rebekah! Thank you for taking the time to leave us a review of your recent stay. We are pleased you found the hotel affordable, and we are happy you enjoyed interacting with Carlton and Chinita. We are also happy to hear that the breakfast buffet exceeded your expectations. Should you find yourself back in Alpharetta, we do hope you... More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed December 17, 2015

The stain on the couch should be the first indication that this Hotel is not being well maintained. Toilet ran all night, and was not fixed even after request. Shower head was a handheld but did not have a clip to sit in the cradle so it just dangled unless you actually held it the entire time. Requested they fix... More 

Helpful?
Thank Allan O
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Allan, thank you for your feedback. We regret to hear that you were dissatisfied with your stay, and we apologize for any inconvenience caused by the maintenance issues that went unresolved in your room. We can assure you that this type of stay is not typical of our property, and we have addressed your concerns with our Chief Engineer to... More 

Toronto
Level Contributor
184 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed December 15, 2015

I pretty much stay exclusively at Hilton hotels so when I was travelling to Alpharetta I booked the Doubletree on Windward Parkway as it was close to my company location. The front desk staff on arrival was very efficient, I was checked in and on my way to the room in under 5 minutes. The Good: The location of this... More 

Helpful?
Thank mikeyC181
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Mikey, thank you for your feedback. While we are happy that you enjoyed some aspects of your stay, we do regret to hear of the situation that occurred on the last night of your stay. We take the privacy and security of our guests very seriously, and we apologize for the inconvenience and displeasure you experienced during our process of... More 

Athens, United States
1 review
3 of 5 stars Reviewed December 14, 2015

Room was small. Heard noise from hallway and upstairs guest. Issues reported with room (dripping faucet) were not addressed. The breakfast and breakfast staff were very nice. I was there for a company event, the meeting room and service was very good.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna S
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Donna, thank you for your feedback. While we are happy you enjoyed the service received during your company’s event, we regret to hear that you were not completely satisfied with your stay. We would like to apologize for the maintenance issue in your room that went unresolved, and we have spoken with our Chief Engineer to ensure that future guests... More 

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