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Doubletree Hotel Atlanta/Alpharetta-Windward

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2925 Jordan Court, Alpharetta, GA 30004
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Doubletree Hotel Atlanta/Alpharetta-Windward
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Doubletree Hotel Atlanta/Alpharetta-Windward
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211 reviews from our community

Traveler rating
    74
    56
    53
    20
    8
See reviews for
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32
13
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpharetta, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Staff is reluctant to engage and nothing seems to work properly (elevator, television, key-card entrances, etc.). Don't expect more than one washcloth in your room. Breakfast is far from inspiring. Hotel is updated/renovated and clean which was nice but beds are a sinkhole.

Review collected in partnership with DoubleTree by Hilton

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Georgia
Top Contributor
55 reviews 55 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice, clean hotel with easy check in and check out with free wifi. Has breakfast but did not eat in the restaurant. The cookies given at check in are delicious. Will definitely stay here again when we are in Alpharetta, GA,

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Alpharetta, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

Do not stay here. Old decrepit hotel. Walls too thin. you can hear every sound and person in room above mine, you hear every single step they take. I left hotel after one night that i was so dissatisfied. Does NOT live up to the DoubleTree name.

Review collected in partnership with DoubleTree by Hilton

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

I am very sorry for the noise issues that you experienced during your stay. We work diligently with our staff to ensure each of our guests are respectful of others, while still enjoying their stay or special event. We regret you experienced a noise level that made your stay unpleasant and hope that this one instance will not deter you... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Upon arrival we were greeted and made to feel welcome. Our warm chocolate chip cookies were nice after a couple hours on the road. Our room was far away from the elevator (which I like) and was clean. The bed was comfortable. Things went South after this. Our daughter wanted to swim after dinner but the pool was filthy. When... More 

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

My room was quiet and comfortable, though small. The windows open, so I didn't use the heat/ac, but the unit seemed relatively quiet when I turned it on. There's a phone charging unit by the bed with several outlets. The bathroom had a stall shower - a plus. The lighting - all low energy - was a little harsh (too... More 

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United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I thought overall the hotel was ok. The temperature in the entire hotel was too hot. Could not lower the temp in my room & the workout room was much too warm & could not lower the temp in there either. Cleaning people only left one set of towels. I had a room with 2 double beds, they had no... More 

Review collected in partnership with DoubleTree by Hilton

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Susan. We are so sorry for the issues you experienced regarding the temperature and towels. Our housekeeping team does receive information on the number of guests staying in a room, however, we would like to apologize that more towels were not left for you. We hope these few incidents will not deter you from choosing to stay with us... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stopped on the road without a reservation. Person on the desk welcomed us and even provided a discount on "unsold" room. Beautiful property. Quiet. Even got a great recommendation for a nearby restaurant which turned out to be another excellent experience. I am convinced that Hilton cannot be beat.

Review collected in partnership with DoubleTree by Hilton

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Linda, thank you for leaving us such wonderful review here on Trip Advisor. We're so glad we were able to offer you a room at the hotel and are pleased to hear you had such a great overall experience. Thank you for your continued loyalty to Hilton hotels and we hope to be your hotel of choice next time you... More 

Richland, Georgia
Contributor
19 reviews 19 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I think of Doubletree-I think a cut above other establishments. This one fell short. The room was average. There was no microwave to reheat your coffee. The bathroom----no tub to soak after a long day and the shower was small. When I went to take a shower I noticed black near the drain. Upon pulling up the bath mat,... More 

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Cathy, we would like to apologize for your recent experience. We do apologize your room type did not feature a microwave or bath tub. We can also assure you that we've already had our housekeeping director inspect and treat any mold that may have been in the bathroom and we appreciate you letting us know so that we can address... More 

Pittsburgh, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

For two consecutive nights, the hotel staff permitted both children and adults to run throughout the hotel hallways like animals after midnight. This behavior continued for over an hour after I notified the hotel staff. To my knowledge, they never addressed the issue with the guests engaging in this behavior. The hotel staff (Tara) was extremely dismissive of my concerns... More 

Review collected in partnership with DoubleTree by Hilton

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Stephen, We are very sorry to hear about your recent experience. We do strive to ensure all our guests have a restful stay with us and apologize that other guests disrupted your stay. We can assure you that these individuals were notified however, we would like to sincerely apologize for any inconvenience this caused you during your stay. We do... More 

Eufaula, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I are relocating to the Alpharetta area and were on a house hunting trip about 30 days prior to this April 13th visit. We were greeted by one of the Double Tree named Lavette. When she found out we were house hunting, she welcomed us to the area and gave us our cookies. We got in late... More 

Review collected in partnership with DoubleTree by Hilton

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Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Jerry! Our team members, especially Lavette, will be so glad to hear you and your wife have found a home in Cumming, GA. Congratulations. It's always our pleasure having you and your wife stay with us and we will certainly miss seeing you all once you've moved into your new home! You must continue to come see us on... More 

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