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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.

2.5 of 5
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1950 Rock Mill Rd., Alpharetta, Alpharetta, GA 30022
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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.
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A recent review
4 of 5 stars Reviewed May 1, 2015
Travelingfrom865 Dahlonega, Georgia
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19 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montreal
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is in need of major renovations. The lobby is ugly. The laundromat is in a room just behind the front desk; not too appealing to look at a spinning dryer during check-in. My room smelled moldy; carpets must be over 30 year's old. There is a regular size refrigerator and freezer; the compressor is loud. Instead of a... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Dear Gary C, I appreciate you taking the time to write a review of your recent stay with us. I sincerely apologize your stay was not as enjoyable as you expected. I have alerted my maintenance staff to look at the refrigerator, and to address the smell of the room. I am happy to hear you enjoyed the use of... More 

Marietta, Georgia
1 review
1 of 5 stars Reviewed June 8, 2015

The walls were incredibly thin and sounded as if guests overhead were coming through the ceiling at late and early hours. As if this wasn't bad enough, there were centipedes in the room flashing by on the floor and and on the couch. In addition, there were stains on the sheets when I went to tuck in for the night.... More 

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Travelers are raving about these Alpharetta hotels

Alpharetta, Georgia
1 review
1 of 5 stars Reviewed June 5, 2015

i do see Poison centipede in my bed. and bugs in the room. Very horrible to stay in the hotel. Not maintain properly . i have changed tow then also i have faced the problem. We are not sleeping the hotel in the night , we don't know what bug will come in the night. We so scared in the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Dear Ganesan, Thank you for taking the time to write a review of your stay. I sincerely apologize your stay was not pleasant. Please know, we immediately had a pest control expert come to the hotel to inspect the hotel. We apologize for the inconvenience you experienced and are appreciate you bringing your concerns to our attention. If I can... More 

Dahlonega, Georgia
Level Contributor
217 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed May 1, 2015

... that I have stayed in. Property and rooms were clean, staff was welcoming and friendly. This location is right off highway 400, and mere minutes from retail and restaurants. Travel note: the easiest way to get onto the main road is to take an immediate right at the end of the parking lot, that will lead you to North... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with great customer service, a clean room and convenient location. Thank you again for... More 

Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed in this place for over 45 days. Its location is excellent. Target best buy and North point mall is on walk-able distance. Place is neat and clean. Kitchen is equipped with microwave and induction tops. I was scared after reading all the reviews. But it was not bad experience. Rooms allotted do matter few rooms are big and... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. It is great to hear you were able to take advantage of our location as well as our amenities. We strive to provide our guests with a great value. Your feedback will also guide us as we strive for continuous improvement. I do hope that you will... More 

Atlanta, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 29, 2014

The room was pretty decent. A much better look from the exterior as well as interior, than both extended stay hotels in Montgomery, AL. We put our bags down on the bed and went to Captain D`s for dinner. We sat the bag of food on the kitchen counter and less than 30 minutes later there are baby roaches climbing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issue you encountered during your stay with us. I will be meeting with our staff to ensure this issue is addressed right away. Thank you for bringing this to our attention. Still, it's great to hear that you enjoyed your stay with... More 

Baltimore, Maryland
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 29, 2014

This is my fourth time staying at the location. My first three times were good experiences. The rooms were clean and the staff friendly. I know from staying at other Extended Stay America locations that the "Grab and Go" breakfasts have a lot to be desired, but they aren't made to be culinary wonders, just to grab and go. Now,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. The condition of the bed you described is unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff will be inspecting all of our bed linens and mattress covers to ensure they are meeting our standards. We... More 

Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 11, 2014

I was greeted to beer bottles, cigarette butts and an overflowing trash can when I arrived at this hotel for my stay. Ordinarily, this would have caused me to turn around and leave, however, since it was the Fourth weekend, I knew I'd likely have a hard time finding another room without a reservation, so I stayed. The room was... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed May 26, 2014 via mobile

I stayed at this location twice andi had a great experience. The staff was very nice and polite. The only thing that I thing needs am up grade would be the grab and go breakfast. I wish there were better selections than muffins and coffee. Overall experience great hotel.

Was this review helpful? Yes
Kansas City, Missouri
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 17, 2014 via mobile

The room was normal and clean. The whole place smelled like smoke though. Even on the non smoking floor. Also, the parking situation is terrible. The spaces are extra small. Trucks were having to take up a space and a half. There was even a fight over parking that woke me up one night. I stayed a week for work... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Kate – Thank you for your recent review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens. Still, I sincerely apologize for the odors in your room. In response to your comments, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your... More 

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