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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.

2.5 of 5
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1950 Rock Mill Rd., Alpharetta, Alpharetta, GA 30022
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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.
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A recent review
4 of 5 stars reviewed 3 weeks ago
Travelingfrom865 Dahlonega, Georgia
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16 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dahlonega, Georgia
Top Contributor
143 reviews 143 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

... that I have stayed in. Property and rooms were clean, staff was welcoming and friendly. This location is right off highway 400, and mere minutes from retail and restaurants. Travel note: the easiest way to get onto the main road is to take an immediate right at the end of the parking lot, that will lead you to North... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with great customer service, a clean room and convenient location. Thank you again for... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed in this place for over 45 days. Its location is excellent. Target best buy and North point mall is on walk-able distance. Place is neat and clean. Kitchen is equipped with microwave and induction tops. I was scared after reading all the reviews. But it was not bad experience. Rooms allotted do matter few rooms are big and... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. It is great to hear you were able to take advantage of our location as well as our amenities. We strive to provide our guests with a great value. Your feedback will also guide us as we strive for continuous improvement. I do hope that you will... More 

Atlanta, Georgia, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2014

The room was pretty decent. A much better look from the exterior as well as interior, than both extended stay hotels in Montgomery, AL. We put our bags down on the bed and went to Captain D`s for dinner. We sat the bag of food on the kitchen counter and less than 30 minutes later there are baby roaches climbing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issue you encountered during your stay with us. I will be meeting with our staff to ensure this issue is addressed right away. Thank you for bringing this to our attention. Still, it's great to hear that you enjoyed your stay with... More 

Baltimore, Maryland
Contributor
20 reviews 20 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 29, 2014

This is my fourth time staying at the location. My first three times were good experiences. The rooms were clean and the staff friendly. I know from staying at other Extended Stay America locations that the "Grab and Go" breakfasts have a lot to be desired, but they aren't made to be culinary wonders, just to grab and go. Now,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. The condition of the bed you described is unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff will be inspecting all of our bed linens and mattress covers to ensure they are meeting our standards. We... More 

Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 11, 2014

I was greeted to beer bottles, cigarette butts and an overflowing trash can when I arrived at this hotel for my stay. Ordinarily, this would have caused me to turn around and leave, however, since it was the Fourth weekend, I knew I'd likely have a hard time finding another room without a reservation, so I stayed. The room was... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed May 26, 2014 via mobile

I stayed at this location twice andi had a great experience. The staff was very nice and polite. The only thing that I thing needs am up grade would be the grab and go breakfast. I wish there were better selections than muffins and coffee. Overall experience great hotel.

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Kansas City, Missouri
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 17, 2014 via mobile

The room was normal and clean. The whole place smelled like smoke though. Even on the non smoking floor. Also, the parking situation is terrible. The spaces are extra small. Trucks were having to take up a space and a half. There was even a fight over parking that woke me up one night. I stayed a week for work... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Kate – Thank you for your recent review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens. Still, I sincerely apologize for the odors in your room. In response to your comments, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your... More 

Purcellville, Virginia
Contributor
20 reviews 20 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 22, 2013

BEWARE IF ATTENDING BIG CONCERTS! Made a reservation over 4 months in advance for $75 a night to attend a concert at Verizon Amphitheater that was to going sell out all of the hotels in a 15 mile area. Less than 24 hours notice, I was coming from VA, they called me and shipped me 18 miles away to another... More 

Was this review helpful? Yes 1
Alpharetta, Georgia
2 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 16, 2013

I just checked out today and I feel like I have been freed from a nightmare. First and foremost the hotel does have a thick stench and beyond that it is filled with smoke even in the hallways and non-smoking rooms. Upon arrival I was told the room type I booked was not available and that no rooms were available... More 

Was this review helpful? Yes 3
Muskego, Wisconsin
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 13, 2013

We needed a hotel for the night that was pet-friendly. I googled and found several in the area where I wanted to stay. I felt it was a good choice. The staff was friendly and helpful. The bed and pillows were very comfortable. It did seem there were a lot of full time residence. People hanging outside the lobby smoking.... More 

Was this review helpful? Yes 2
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