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BEST WESTERN Albany Mall Inn & Suites

#6 of 25 Hotels in Albany
Certificate of Excellence
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2729 Pointe North Blvd, Albany, GA 31707
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1 room 1 guest
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BEST WESTERN Albany Mall Inn & Suites
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153 Reviews from our TripAdvisor Community

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Traveler rating
    72
    44
    21
    7
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Graniteville, South Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

I booked a room for one night to split our trip down to destin, fl in half. I was very pleasantly surprised at the friendliness of the staff and the very nice breakfast. Our kids enjoyed the pool in the evening and in the morning since checkout wasn't until 11. We were able to walk across the parking lot to... More 

Was this review helpful? Yes
Brooklyn, New York
1 review
5 of 5 stars Reviewed 1 week ago

I visit Albany frequently to visit with my grandson, Isaiah, who stays with me at the Best Western when I am here. During his first breakfast here, he told me how much he liked the scrambled eggs and I told him that he should tell the cook. When the cook, Ms. Katie Bell, appeared, I told Isaiah to tell her... More 

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

OH WOW !!! where can I begin to say Thank you so much for the wonderful words about our hotel and best of all our staff ! Wish there were many people like your self appreciating efforts our staff puts in to make everyone happy. Next time I want to meet you and your grandson when you are in town.... More 

Ozark, Al., United States
1 review
4 of 5 stars Reviewed 1 week ago

Was a "working" trip to help our children and grandchildren prepare to move from Georgia to the state of Washington. Very long hours spent working, packing, and cleaning their house. So tired and feeling a lot of emotion so have clean fresh beds and cool rooms to rest in and a good breakfast to start each day made this sad... More 

Review collected in partnership with Best Western

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

WE WILL MISS SEEING YOU. Thank you for staying with us. Thank you so much for coming to trip to write a review of your stay, our hotel and best of all my staff who made you feel comfortable and leaving us as friends!! Clean rooms, great breakfast and all that is found in many places but our staff is... More 

Newark, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have stayed at this hotel with my family for the past 3 years for 5-7 days at a time and it has declined terribly each year. The towels & sheets were dirty and dingy. The sheets need to be replaced as they are no longer white, they are grey with stains all over them. I made my reservation online... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

This is a fraudulent review. This guest did not even stay with us.... More 

Wichita, Kansas
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed there for 5 nights and was very surprised by the welcome I received from the front desk. The lady was friendly and helpful and quickly processed my reservation. Due to a mix up the last day of my reservation was not there, so the reception lady upgraded my room from a double to an executive king suite. My... More 

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hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for coming out to trip to share your experience and opinion with our hotel. I am glad you like our location, our upgraded rooms and amenities. Please accept our apologies for the breakfast area being small ... we try to give free banquet room for breakfast for the family reunions since we know they love to... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Well the hotel is non smoking but it smelled like cigarettes on the second floor. The bathroom was not stocked with the right amount of towels: 1 wash cloth and two bath towels to share with 4 people lol. It was better the first time I stayed here 2 years ago! If it wasn't for the price I would have... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Please accept our apologies for not so great experience the second time around. We are trying to improve and I promise we will have it together in your next visit. More 

Hampton VA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I reserved 3 rooms for family members attending a family reunion in Slyvester GA. The hotel is in a great location near shopping and restaurants. The staff is courteous and friendly. The facility is clean and pleasing to the eyes, Everyone loved their room and the kids enjoyed the outdoor pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for the great comments! We appreciate you coming out to trip to write about your good experience at our hotel. I am glad kids enjoyed the outdoor pool. My staff is the best, I am so very proud of them, they deliver friendly service for sure ! More 

Albany, Georgia, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

This place was crawling with bugs. There were people arguing right outside our door all night. Children running and playing up and down the hallway. Although they say it is a smoke free hotel, the stench reveal something very different.....omg PLEASE DON'T WASTE YOUR MONEY.

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

And yet you stayed three days in this room?? really?? Didn't someone teach you if you can't say something nice don't say at all.... You slept in the same room with bugs?? eat breakfast and had five other people in the room with you for the price of one... really?? More 

Havana, Florida
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked room for one night. Was pleasantly surprised....great price...clean room...quite. Great location for shopping and restaurants. I didn't use the pool but it looked nice and clean. Breakfast was so so....about what you would expect. I would stay there again and will recommend to family and friends.

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for coming out to trip site to write a review about our hotel! Thank you for your comments about our great price...CLEAN ROOMS.... great location, clean pool !! Our apologies for the breakfast was not to your liking. We will work on it. Thank you for recommending us to your family and friends! More 

Greensburg, Kentucky
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very impressed by this property, made reservations by phone, they offered the same price for a King and a King suite, we were told when we checked in they would upgrade us to a King suite for same money, absolutely did what they said!! Very happy with this hotel and the Best Western chain in general this is 2 times... More 

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Wow !! thank you so very much for the great review !! Thank you for your comments about our hotel location, the upgrade, the comments about our Best Western Chain !! Thank you for taking the time to write about all these.. I know I will be forwarding your comments to our chain bosses and let them know as well.... More 

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