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BEST WESTERN Albany Mall Inn & Suites

#6 of 25 Hotels in Albany
Certificate of Excellence
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2729 Pointe North Blvd, Albany, GA 31707
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BEST WESTERN Albany Mall Inn & Suites
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BEST WESTERN Albany Mall Inn & Suites
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130 reviews from our community

Traveler rating
    60
    39
    19
    7
    5
See reviews for
39
11
9
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (39)
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Moreno Valley, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

I acquired a room prior to Memorial Day weekend, visiting from California, and was pleased with the counter service. Being from California I am acclimated with "no smoking" facilities. I was well pleased that the rooms designated as "no smoking" are strictly enforced. The room did not have any trace aromas of cigarette or cigar smells as I am allergic... More 

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Waycross, GA
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room was very nice, the bed and pillows were great. The price was very reasonable. The staff was nice when I checked in, and the temperature was cool downstairs where the front office is. When I walked upstairs where my room was, I felt like I just walked into Las Vegas!! It was so hot. Then opened my door... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you for writing a review on tripadvisor... we appreciate your review. Please accept our apologies for the HOT room. I wished you had reported that to the desk and they would have called maintenance department to get it fixed right away, He would have sent to you Alaska...Did you win anything... just kidding...hope you stay with us again, this... More 

Madison, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel took such a personal interest in accommodating our group. They certainly went the extra mile for us. The front desk was wonderful, and the friendly breakfast room employees were outstanding.

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write a review on our hotel and my staff. We appreciate it so much, it means a lot to me and my staff. I am glad your group stayed with us and hope to host your group again. Once again, thank you for the review and the... More 

SEYMOUR
Top Contributor
143 reviews 143 reviews
21 hotel reviews
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Obviously this is no 4-star hotel/motel. But a 4-star in a 2.5 star class. The rooms are showing age, but are very clean. There were no towels and wash cloths available until 4pm. They were apparently fully booked the night before. and were overwhelmed in the laundry. The pool is nice and refreshing, but again had to wait for a... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write a review on trip... we appreciate them so much, Yes MY STAFF, THE ENTIRE STAFF, is the best in Albany. I am a very lucky manager to have them on my team! Look forward to see you again! More 

Crestwood, Kentucky
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on the way to Alabama from Florida. The hotel was extremely clean and nicely decorated. The hotel staff was helpful and very friendly. All housekeeping staff members greeted us with a cheery good morning. Many popular restaurants are nearby as well as a shopping mall. The breakfast was excellent with real milk gravy in a crockpot. Biscuits,... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write a review on the trip...we appreciate it so much. We like your comments about Southern Hospitality !! Yes my staff is the best in Albany, GA! I am a very lucky manager to have such a great staff. I like your comments about everyone greeting you... More 

Jacksonville, FL, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel building, grounds, and room was very nice, clean and new looking. Very accommodating and friendly staff. Nice breakfast. Wanted to use the pool but it was not open for the season yet, although the weather was hot enough. The only thing I would comment on is their bath towels seemed worn and thin. Not enough towels in the... More 

Review collected in partnership with Best Western

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you for your comments and high score on our property! Thank you for taking the time out of your day to write reviews and score on trip... Yes our hotel is clean and my staff is the best in the world!!! They are the hard working and loyal crew a manager hope to have !!! We appreciate your business... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had one night in Albany and initially chose this hotel based on its proximity to the office we were visiting. It was fairly inexpensive and, as other travelers had said it was clean (a bit thing with me) we gave it a try. I must say, I was seriously impressed. No, it wasn't new. The decor was a bit... More 

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write a review on the trip. We appreciate your comments - " I was seriously impressed. No, it wasn't new, but it was super clean. The bed was comfortable. Everything worked and the staff was extra nice. I would stay there again!" This means a lot to... More 

Cleveland, Georgia
Top Contributor
363 reviews 363 reviews
153 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised with this motel. The rate was nice and low. My room was clean. The bed was comfortable. The front desk staff were friendly. The motel is in a good location: convenient to both shopping (the mall) and restaurants. The motel was nice and quiet - without rowdy guests or traffic noise. One drawback: no easy chair... More 

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hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write comments about our hotel and the hotel staff ! We are glad that you liked your rate, clean room, comfortable bed. We are thrilled that you liked our friendly front desk staff ! Yes, the location of the hotel is great, eatery and shopping is with-in... More 

Jacksonville
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2015

I arrived by motorcycle after several hours on the bike, hot, dusty and tired. Excellent service at check in even though I did not have a reservation. I was impressed with the very clean room and after a nice long hot shower I enjoyed walking to a nearby restaurant for a good dinner. In the morning, after a good nights... More 

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hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write comments on the trip ! I am very proud of my staff, they do provide great customer service along with my housekeeping staff who does well in cleaning the hotel and of course the location of the hotel you can beat it !! I am glad... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015

We only stayed here for one night but wish it could have been longer. This hotel was very clean and the staff was super friendly. The breakfast was good and the lady who was working at that time was so helpful and nice. Beds were also very comfortable. We will definitely stay here again.

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Ms Tracy for taking the time out of your day to write a review about our hotel ! My staff and I appreciate the comments and the high scores ! Clean hotel and super friendly staff, comfortable beds and great service is what makes visitors keep coming back to us ! I have a great staff at the... More 

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