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BEST WESTERN Albany Mall Inn & Suites

#6 of 25 Hotels in Albany
Certificate of Excellence
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2729 Pointe North Blvd, Albany, GA 31707
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BEST WESTERN Albany Mall Inn & Suites
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143 Reviews from our TripAdvisor Community

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Traveler rating
    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Havana, Florida
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked room for one night. Was pleasantly surprised....great price...clean room...quite. Great location for shopping and restaurants. I didn't use the pool but it looked nice and clean. Breakfast was so so....about what you would expect. I would stay there again and will recommend to family and friends.

Was this review helpful? Yes
Greensburg, Kentucky
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very impressed by this property, made reservations by phone, they offered the same price for a King and a King suite, we were told when we checked in they would upgrade us to a King suite for same money, absolutely did what they said!! Very happy with this hotel and the Best Western chain in general this is 2 times... More 

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Wow !! thank you so very much for the great review !! Thank you for your comments about our hotel location, the upgrade, the comments about our Best Western Chain !! Thank you for taking the time to write about all these.. I know I will be forwarding your comments to our chain bosses and let them know as well.... More 

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 1 week ago

Great Place to stay! Convenient to Restaurants and Highway. Staff was very helpful and attentive, often helping us to choose places to eat and places to visit. The highlight of the staff was definitely their receptionist Cartonia, her attention to detail and service are laudable and should be awarded. Love this hotel for its hospitality the 4 pillows on the... More 

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Wow !! Nice ! Thank you so much for writing a review on trip about our hotel, our helpful and attentive staff, they are the best! Cartonia is a great asset to us ! Thank you for your business and look forward to see you soon! More 

Valdosta, Georgia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The rooms are extremely dated. Old tube TVs and the original style of extra large room that's kind of divided to be a so-called "suite". BUT that isn't as big a problem that when getting to our room we find a large open beer in the refrigerator AND THE TOILET STOPPED UP. We called the desk and they said they... More 

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Please accept our apologies for your uncomforable stay. Hope you will give us another chance to make it right. More 

Guntersville,, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great Place to stay! Convenient to Restaurants and Highway. Staff was very helpful in choosing a place to eat, since I have never stayed in city before + they were helpful in choosing a good local pub to go to. Love the 4 pillows on the beds!

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you for taking the time out of your day to write a review about our hotel on trip.... thank you for your comments about our great location, helpful staff and extra pillows on beds. We look forward to your visit again! More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was my very first time staying here at this hotel. Room was very clean and front desk was very friendly and professional. Only thing I didn't like was before I signed my check in papers I was asked for a credit card so I could be charged a $100 cleaning fee. Trust if I knew that I would have... More 

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for writing a review about our hotel on trip. Thank you for your comments about our very clean rooms and friendly and professional staff. Our apologies for the inconvenience we may have caused you. We don't charge cleaning fees. We secure funds for smoking in the non smoking rooms and/or trashing the room badly. If the... More 

Winston Salem, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Ladies traveling alone do not stay here. We had a maintenance man come into our room as we were trying to dress to go down for breakfast. We heard a quick knock and before we could get to the door he had opened the door and entered our room. He paid no regard to the "do not distrub" sign on... More 

Was this review helpful? Yes 1
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Please accept our apologies for maint. man walking in your room. He simply made a mistake, he entered the wrong room thinking it was vacant room and he was going to do his monthly maintenance on that room that day. We do have dead bolts on the door, the best safety feature. Thank you for writing about our nice and... More 

Warner Robins, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent the weekend here while I was taking a 2 day motorcycle safety course. This hotel was super clean, everything was updated and nothing looked frayed or worn. Our beds were comfy and the pillows fluffy, the air conditioning worked great, thank goodness, because it was a steamy hot weekend! Wifi worked properly and was not slow. Mini fridge... More 

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

WOW just wow!!! Thank you so much for coming to trip to write a review about our hotel. Can't thank you enough for all of your comments about our super clean hotel, the beds and the pillows, the A/C working good, the micro & fridge, wifi working great!!!! Wow, thank you taking the time out of your day to write... More 

Conley Ga
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I enjoy staying here during the times I visit my sister in a nursing home. It is located near the mall and other needed places. The staff on all the shifts have been very helpful to me, I feel like I'm in my home away from home. They are very pleasant to the guest and make sure all of our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much Ms G for recommending our hotel to your family and friends! We appreciate your comments about our clean rooms, location, great food in the breakfast and most of all our friendly and pleasant staff!!! My staff are my biggest assets. Thank you for your business and look forward to see you again! More 

Orlando, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

This is the best overall hotel value in Albany. What you get for the price you pay exceeds any other hotel. the rooms are great as is the morning breakfast. I stay here each and every time I visit Albany

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Wow !!! Thank you for taking the time out of your day to write a review about our hotel! My staff and I appreciate your comments about exceeding your expectations over other hotels in town!! Hope to continue to wow you every time you visit Albany ! My staff and I are grateful of your business and comments! More 

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