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BEST WESTERN Albany Mall Inn & Suites

#5 of 25 Hotels in Albany
Certificate of Excellence
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2729 Pointe North Blvd, Albany, GA 31707
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BEST WESTERN Albany Mall Inn & Suites
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BEST WESTERN Albany Mall Inn & Suites
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115 reviews from our community

Traveler rating
    51
    34
    18
    7
    5
See reviews for
36
10
8
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Conley Ga
1 review
5 of 5 stars Reviewed 1 week ago NEW

This an excellent hotel to stay in while in Albany, Georgia. I would recommend it to anyone especially if you are traveling alone it is very safe. The breakfast is excellent and the lounge is very clean. The hours of service is great. The desk clerks for each shift are excellent and always pleasant. The rooms are very clean and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Ms Gwendolyn for your reviews about our hotel in Albany, GA !! Thank you for recommending our hotel with safe location, excellent breakfast, clean and appeling rooms, and best of all our Front Desk clerks !! I am a lucky manager to have them working at the hotel! Thank you for taking the time out of your day... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My husband is handicapped and the folks at the motel were very helpful. The room and the grounds were very clean! We're there because of a family illness but will stay again! Rare that we stay in motel so. But was very pleased!

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write the comments about our hotel. We are glad that we were able to accomodate all your needs and my staff is very appreciative of your comments as well. Hope to see you next time when you are in town, this time for a may be brief... More 

Brandon, Mississippi, USA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a block of 20 rooms reserved for the Albany Marathon. The race started at 7 and that's normally when the breakfast starts on Saturdays. They went above and beyond and opened breakfast at 5 for us. There were probably 40 present with our group. They allowed us to use utensils from the kitchen for our own pasta dinner... More 

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for taking the time out of your day to write the review on Tripadvisor!! Mystaff and I appreciate it. We also enjoyed hosting your group of 20 rooms for the big event in Albany GA. We are glad you enjoyed the breakfast and good value. Thank you for recommending our hotel to your family and friends... More 

Crestview, FL, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel location is convenient, room was clean and comfortable, safe, and it was a good Value for the money as compared to other hotel/motels in the area. Staff was friendly and professional. For a quiet location, ask for a room away from the main corridor and any mechanical rooms or foot traffic. The rooms closest to the front office on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

We look forward to see you again! Thank you for recommending us. Thank you for commenting on our convenient location, value, clean, comfortable and safe rooms and my friendly and professional staff! I am a very lucky manager to have the best staff in Albany, GA !!! More 

Douglasville, Georgia
Top Contributor
89 reviews 89 reviews
52 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the only hotel I stay at when I work in Albany. It is by far the best and reasonably priced. The staff is always friendly and the hotel is always clean. The hotel is down the street from the mall and other eateries, so it is in a prime location.

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you for your kind remarks. Yes, location, clean hotel, reasonable price and friendly staff makes a very good combination for a good night sleep and good hotel stay! Thank you for the repeat business and helping us keep the doors open! Look forward to see you soon! More 

Athens, GA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I got there late, just needed a room for a night's stay over. The room was clean and spacious. I only met the night clerk and she was very nice. There was a big breakfast with eggs, bacon, sauage, etc, but I was in a rush and had only coffee.

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you for your business ! Thank you for staying with us. I am glad night clerk very nice. I am sorry you did not have time to have breakfast, next time leave me an address of your office and will deliver our nice breakfast to you or better yet, set up your early wake-up call, or might just deliver... More 

Columbus
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

Considering the circumstances the over all stay was good. The check in process was good and the young man was friendly. The other staff was friendly and helpful. The room was clean. The breakfast had many items to choose from. The cost of the room was good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Sorry for your loss of a loved one. Thank you for remembering us and going to tripadvisor to write comments about our friendly and helpful staff, clean rooms, affordable rates and good breakfast ! Thank you for staying with us. More 

Macon, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

Over the past few years, we have spent several nights each year at Best Western, Albany and always been satisfied. In January of this year, we spent one night there and found that since our last visit much updating had been done to the facilities. It is obvious that much of the building, including rooms, received new coats of paint.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

WOW ! Thank you so much for your comments! Where can I begin? Yes, we have made changes and everyone seems to like them. Some updating, some lighting, HOT and FRESH breakfast and of course my wonderful staff (all of them) !!!! I am very lucky and thankful for the wonderful staff !! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

My stay at this establishment was well worth it. The staff was friendly and courteous. The rooms were clean and comfortable. It was very relaxing.I would recommend this hotel to my friends and family. Tenisha Edwards

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Ms Edwards for your kind words. Thank you for recognizing my staff for their friendly and courteous service. Look forward to see you again soon ! Thank you for recommending our hotel to your friends and family ! More 

Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 4, 2015

We were pleasantly surprised and enjoyed our stay at Best Western, Albany, Georgia. The room was clean and spacious. The housekeeping staff were extermely friendly. Shonice - the front desk representative was kind, friendly, and wore a nice smile. I really appreciated the free wifi, the enjoyable continental breakfast, and comparative pricing. I recommend recycling receptables in the lobby and... More 

Was this review helpful? Yes 1
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for your business! Thank you for your comments about our friendly housekeeping staff and Shonice the front desk super STAR !! Thank you for the comments about our free wi-fi, hot breakfast and above all great pricing ! We are working on those recycling receptables and renovations!! Once again, thank you for staying with us and... More 

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