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All 25 Albany hotels

BEST WESTERN Albany Mall Inn & Suites

2729 Pointe North Blvd, Albany, GA 31707
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Ranked #6 of 25 Hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Mark S Albany Georgia, United States
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92 reviews from our community

Traveler rating
    39
    27
    16
    5
    5
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33
8
7
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albany Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here during a recent trip and found this to be an excellent stop. It seemed like the "old days" where you received polite people, clean rooms and just plain Awesome service. They really know how to make you feel comfortable .

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for 10 days in a double room. There were two bath towels. When I asked for towels, I was told they didn't have any. What ? I mean it takes two towels to shower and dry my hair , so what is the other person going to use? I even had to stand my ground to get linen... More

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Lake City
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Good except a $35.50 hold on Visa for incidentals. Staff needs to be upfront on charges at check in. Room was nice and Wi-Fi worked. I don't have 200 characters to say anything more. The 200 characters is stupid.

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Mr. Donald for your kind remarks. Thank you for your business. We apologize for the authorization taken on your card and not explained at check in. Hope to see you again at our hotel. Thank you for being a Rewards Club member ! More

Canton, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

The outside of the hotel and the lobby is beautiful..Don't let it fool you! The hallways are dark and dingy and thetemp is about 80+ degrees. My room was a non-smoking room but was permeated with the smell of smoke. I had to keep theAC runnig just to keep the smell down! the shower head was dirty and screamed like... More

Review collected in partnership with Best Western

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hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

This is a fraud... should be taken out of the web... wanted a free night and if we don't then he will distroy us is what he said when he left... More

Lawrenceville, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

I stayed at this hotel over the Labor Day Weekend. The hotel was very clean and the staff was very accommodating. The manager of the hotel (Jaye Lomax) was in the lobby on Sunday morning greeting guests. Imagine that! They really made me feel at home during my stay. This hotel is my only choice when I am in Albany!

Was this review helpful? Yes 1
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Mr. C for all your great comments ! We appreciate your business and thank you for making our hotel your home away from home ! More

ALBANY, GA.
1 review
4 of 5 stars Reviewed August 29, 2014

Overall satisfactory - decent value for the money. If i stay here again, will bring or buy my own soap and toilet paper. The pool, which i did not use, was not the cleanest pool I've seen. 3 exercise machines and a sauna available. Room was fine for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Please accept our apologies for your incovenience. I have addresses this issues to my team and will work toward making it better. Hope you come back and see us again. We value your comments and we value your business. More

Tallahassee, Florida
2 reviews
3 of 5 stars Reviewed August 27, 2014

Have stayed here twice. The first time, I was pleasantly surprised by my room- very clean, modern, and they even had free cookies. The second time, the shower pressure was too low, there was a dark brown smudge on the edge of the shower tub, and the room felt like it hadn't been renovated in over ten years. Continental breakfast... More

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Please accept our apologies for not so pleasent stay this time around. Our HOT breakfast is the best and our grits maker is the best in town.. so not sure why you were offered only continental breakfast. I will look in to this and correct the issue. Thank you for bringing that to my attention. Hope you come back and... More

Georgia
1 review
4 of 5 stars Reviewed August 17, 2014

I enjoyed my stay here so much I extended it a couple of days. The hotel was very clean and well prepared. The outside looks very questionable, but don't judge it looks by its cover. The breakfast was great and hot. I appreciate the front desk staff and breakfast staff for being so nice and professional. Great Hotel!!!!!!!!

Was this review helpful? Yes
hotelalbanyga, Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you so much for the kind comments about our hotel and the staff ! I have the best staff in the whole wide world ! They make my day every morning ! Hope you come back and see us again ! More

Arcola, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

It is always nice to feel welcome when we come through their front door. We are always made to feel like we just arrived home as the fresh cookies at the front counter are waiting for us to devour. The employee's and people there along with the guests are always very friendly and polite. The abundant nice shopping mall and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Ms Jane for your kind remarks. Thank you for staying with us. Hope you enjoyed our Hot Breakfast every morning. Our staff loves to see that guests appreciate their service efforts. Best staff in the whole world!! Hope you come back and stay with again. More

1 review
5 of 5 stars Reviewed July 5, 2014

The hotel was nice, clean, and I love the breakfast it was better then the other breakfast at other hotels, and Shanise the one who works at the front conter is very good with customers service...my kids really enjoyed the pool area and the pool was very clean

Was this review helpful? Yes
hotelalbanyga, General Manager at BEST WESTERN Albany Mall Inn & Suites, responded to this review

Thank you Charlie for your kind remarks about our hotel and our staff. Yes, Shanise is my youngest and the brightest student staff member! I am glad you enjoyed our Hot Breakfast and our clean pool. Thank you for your business and hope you come back and stay with us again! More

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Additional Information about BEST WESTERN Albany Mall Inn & Suites

Address: 2729 Pointe North Blvd, Albany, GA 31707
Phone Number:
Location: United States > Georgia > Albany
Price Range (Based on Average Rates): $
Number of rooms: 60
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Also Known As:
Best Western Albany Mall Hotel Albany
Albany Best Western

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