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Turnberry Isle Miami, Autograph Collection

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19999 West Country Club Drive, Aventura, FL 33180
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Turnberry Isle Miami, Autograph Collection
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1,057 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Turnberry Isle Miami, Autograph Collection
See the most recent reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 5, 2013

We just checked in and the room is disgusting. Crumbs and dirt on the floor. Bathroom vanity is filthy. Beds are beat up. Front desk staff seems disinterested. Very tired and dated rooms. I imagine there are better less expensive options.

Was this review helpful? Yes 1
Pembroke Pines, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2013

We were fortunate to be able to celebrate our 49th anniversary with our family the weekend of December 21, 2012. The rooms were great, the service was great and the food at Bourbon Steak was excellent. We had a cabana for the weekend and enjoyed the food and drink and the wonderful service. The Turnberry Isle Resort is a great... More 

Was this review helpful? Yes 2
Turnberry-Mgmt, General Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Howie, Thank you for choosing to celebrate your wedding anniversary at Turnberry Isle Miami. We are delighted to learn that we helped make your special occasion so memorable, and look forward to blissfully creating an over-the-top experience when you return to celebrate your gold anniversary in December. Regards, Management Team at Turnberry Isle Miami More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 4, 2013

We often travel to South Florida and have experienced numerous well known and well regarded properties. Nothing quite compares to our experiences at Turnberry. It truly is our most favorite property....on all levels and for every reason. It has everything we could possibly want...terrific guest rooms, excellent food, 36 holes of golf, great tennis, quick and private beach access but... More 

Was this review helpful? Yes 2
Aventura, FLorida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

For our 49th anniversary , we took our family to Turnberry Isle Miami for the weekend...and it was simply spectacular! We had our four grandchildren with us (and their parents, of course!), ranging in age from 23 months to 17 years old, and there was something wonderful at Turnberry Isle Miami for each one of them, as well as all... More 

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uk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 2, 2013 via mobile

Been to turnberry many times. Sadly it is becoming shabby especially the beach club. Lucien, jean and victor are wonderful beach club staff and do their very best BUT the towels have holes, the sun beds no mattresses, don't even get me started on the filthy dirty toilets. Lunch at best takes an hour and if its busy can be... More 

Was this review helpful? Yes 2
detroit
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 1, 2013

We stayed in a deluxe golf view room with 2 kids for xmas vacation. We spent 6 days at the isle. I did not golf, thus, won't comment on the golf course. There are several pros and cons to this hotel. Pros: Location is excellent; hotel is well maintained; pool is very nice; good weather; great spa; beautiful fitness room;... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

I have had the pleasure of coming to this hotel for the past several years but this year might be the last. If the new ownership of this hotel doesn't return to the previous standards, this hotel will die a slow death. Check-in desk is now two portable desks at either end of the hotel entrance, not exactly 'classy'. When... More 

Was this review helpful? Yes 2
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review

It has always been our pleasure to welcome you back to the resort. We truly value our repeat guests and are incredibly disappointed to learn about your experience. You'll find we have sent you a private message. I hope to have the opportunity to connect with you soon. Regards, Adolfo Bolanos Rooms Division Director More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 30, 2012

Overall service has been poor with most departments understaffed -poor service and poor cleanliness throughout..current management seem to care about profit rather than a good paying customer experience..waited over 60 minutes for food at the beach,15 minutes for breakfast,while empty tables were not cleared,with debris on the floor, waiting 25 minutes for the car valet,and over 30 minutes for the... More 

Was this review helpful? Yes 3
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review

We are incredibly disappointed to learn about your recent experience and have privately messaged you in hopes we may connect to discuss further. Thank you in advance for your time. Regards, Adolfo Bolanos Rooms Division Director More 

boston, ma
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed December 28, 2012

This is our third visit to Turnberry. We visit Aventura every year at this time (I.e. christmas week-the busiest week in south Florida) and vary our stay between here and the Residence Inn across the street.Obviously, Turnberry is the pricier option, but in the past we've always been pleased with our splurge. This year we were disappointed with our stay... More 

Was this review helpful? Yes 2
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review

Thank you for choosing to stay with us once again over the holidays. We only wish your experience at check-in, with your guest room and valet had been better as we are committed to service excellence. We truly value our repeat guests and have privately messaged you in hopes we may discuss your concerns and learn from your experience further.... More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 28, 2012 via mobile

Arrived on the 23rd December for 11 nights. We have stayed here many times before, and our last stay was in April. The hotel has really gone downhill. First complaint was that I you know want to stay in the Jasmine building the management want to charge you an extra $50/pn for the privilege. We have 3 rooms so an... More 

Was this review helpful? Yes 2
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review

Thank you for choosing to stay with us over the Christmas holiday. We only wish your experience at Turnberry Isle Miami had been better. We truly value our loyal guests and have privately messaged you in hopes we may discuss your concerns and learn from your experience further. Regards, Adolfo Bolanos Rooms Division Director More 

Hotel Review Summarization

What travelers say

  • Golf course(21)
  • Lazy river(11)
  • Beach Club(10)
  • Very nice(9)
  • Laguna pool(5)
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