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All 7 Aventura hotels

Turnberry Isle Miami, Autograph Collection

4.5 of 5 Resort   |   19999 West Country Club Drive, Aventura, FL 33180
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Ranked #2 of 7 hotels in Aventura
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 2, 2012
travelfan_fromAsia singapore
  • Reviews (721)
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721 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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There are newer reviews for Turnberry Isle Miami, Autograph Collection
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singapore
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 2, 2012

I stayed here 4 nights for a conference in Feb 2012. Beautiful surroundings, nice rooms, clean and 10 minutes walk to Aventura Mall. But as a world class 5 star hotel it falls short on expectations, especially for the money paid. Service and friendliness is good but we encountered these issues: - there was no day curtains in my room.... More

Was this review helpful? Yes 4
Turnberry-Mgmt, Rooms Divisions Director at Turnberry Isle Miami, Autograph Collection, responded to this review

Thank you for taking the time to provide us with feedback from your recent business trip. We truly strive to provide all of our guests with an experience that rivals premier resorts from around the world and are sad to hear we missed the mark with you. You brought to light some excellent points, which I’ve already addressed with our... More

Manhattan
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 28, 2012

I stay at this hotel every year for a conference and it is consistently excellent. My wife and I were there over the last few days and enjoyed it as usual (very nice rooms, well laid out bathrooms, nice balconies). My wife ordered the Salad Nicoise for in-room dining and was blown away with how good it was. The tuna... More

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Douglas, Massachusetts
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2012

We loved Turnberry Isle. The accomodations were clean, modern and spacious. The kids pool kept our 5 year old busy all day- water slide, lazy river, large pool with plenty of room for all the kids, toddler wading area/sand box and large hot tub. Pool attendants were attentive, bringing fresh towels, moving umbrellas, there were plenty of chairs. There was... More

Was this review helpful? Yes 1
Turnberry-Mgmt, General Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Thank you for choosing Turnberry Isle Miami for your recent family vacation and for taking the time to post a review. We are pleased you enjoyed your stay and our world-class amenities including our Laguna Pool and kids program. We look forward to welcoming you and your family back soon. Best Regards, Douglas Hustad Managing Director More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 27, 2012 via mobile

Despite the beautiful surroundings, a stay at this resort is disappointing, There are issues with check-in, room quality , bell service and staff service levels. There seems to be a lack of focus on the customer experience. After waiting 45 minutes for a cab at the entrance i finally had enough. My requests to speak to a manager went unanswered.... More

Was this review helpful? Yes 4
Turnberry-Mgmt, Director of Rooms Division at Turnberry Isle Miami, Autograph Collection, responded to this review

We’re disappointed to learn that your stay was less than stellar and can assure you that we’ve addressed your comments with our team. As we’re always looking for ways to improve, we would like the opportunity to discuss your experience further with you and have therefore sent you a private message in the hopes we may connect. Best Regards, Adolfo... More

new jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 27, 2012

My husband and I and our nine year old son had a wonderful stay at the Turnberry. I am confused as to why several reviewers had trouble with management. The staff here went out of there way to be thoughtful and accomodating during our entire time at the resort. Elle at the front desk made sure we were happy with... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 25, 2012

My daughters and i just arrived home from The Turnberry Isle Resort this week. We stayed 6 nights. Our room was very large and well appointed, however the location was odd in that we seemed to be in the "business" wing of the hotel (Magnolia). We walked by conference rooms and many people dressed in work attire. It appeared other... More

Was this review helpful? Yes 2
Chicago
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 25, 2012

We just returned from a 5 night stay at Turnberry Isle. I am a 40 something former management consultant with an MBA from the University of Chicago. My husband and I love luxury travel….. it’s our hobby. In the last year, we’ve stayed at the Hotel Arts in Barcelona, the Setai in NYC and Miami, the Viceroy Anguilla, the Peninsula... More

Was this review helpful? Yes 6
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 24, 2012

This is our family's third stay here, and our first since fairmont management is gone. In my opinion, they'd be best off getting Fairmont back, quickly. Service has gone downhill across the board from valet to the restaurants. The only static service was at the pool where all of the staff has remained and still do a very good job... More

Was this review helpful? Yes 2
Brazil
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 24, 2012 via mobile

We arrived with great expectations and after a long flight were very happy to be in the room. Asked for extra pillows - had to call 3 times to remind them, and it took 4 hours for the pillows to arrive. On the second night, housekeeping took the hanged bathrobe with my wifes fitness hr monitor in the pocket. Spoke... More

Was this review helpful? Yes 1
Sherwood Park, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 21, 2012

Sure can tell this is no longer a Fairmont property as the reservation lady was very rude and did not know alot about the area....I had tried to book a deluxe double queen suite (700 square foot room) for myself, husband and 3 children but was told I was not allowed more than 4 people in a room. I indicated... More

Was this review helpful? Yes 3
Turnberry-Mgmt, Director of Rooms Division at Turnberry Isle Miami, Autograph Collection, responded to this review

We want to apologize for the frustrations you recently experienced while trying to book a reservation. I can assure you that we’ve addressed your comments with our team and that all our reservations agents are continuously drilled on customer service and knowledge of our product. I hope you’ll give me the opportunity to discuss this further with you and have... More

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Additional Information about Turnberry Isle Miami, Autograph Collection

Address: 19999 West Country Club Drive, Aventura, FL 33180
Phone Number:
Location: United States > Florida > Aventura
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

475 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Renowned for its two championship golf courses designed by Raymond Floyd, Celebrity Chef Michael Mina's award-winning BOURBON STEAK restaurant, three-story Spa & Fitness Center, the elite Canas Tennis, three relaxing pools, 40,000 square feet of meetings space, Beach Club on The Atlantic, 117-slip Marina and engaging kids camps all within reach of 408 spacious guest rooms and suites. Just minutes from South Beach, Turnberry Isle Miami is located across the street from South Florida's leading shopping destination - Aventura Mall. ... more   less 
Number of rooms
408

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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