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Turnberry Isle Miami, Autograph Collection

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19999 West Country Club Drive, Aventura, FL 33180
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Turnberry Isle Miami, Autograph Collection
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Turnberry Isle Miami, Autograph Collection
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857 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I've stayed at many Marriott properties, this past weekend I thought I would reward myself with a relaxing stay at Turnberry Isle Miami. It was anything but that and I expected more. Especially after speaking to a colleague who had a more pleasant experience. The property itself, outside of the building/room I stayed in, was beautiful. Unfortunately, after trying to... More 

Was this review helpful? Yes
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear T H, Thank you for your review. There is nothing more disappointing to us than when we are unable to recognize our loyal Marriott guests with well-deserved upgrades. However, this past weekend was one of high occupancy for us, and it was simply not possible to accommodate your request. Had there been a suite with a view available, there... More 

Annandale, Virginia, United States
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

was here in early February for an executive committee and board meeting. very good service although the sound system in the room was a little bit of a problem. Golf was great even though we almost got rained out-- the course pro shop was helpful and not pushy. played our round and have good drinks and food afterwards. I'd go... More 

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Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Richard H, Thank you for sharing your experience with us. We hope your meetings were a success! It’s unfortunate to hear rain put a halt to your round of golf. In those circumstances, our guests are never at fault. We are pleased you could still enjoy a good meal afterwards. If you do return to our resort someday, we... More 

Orlando
Top Contributor
68 reviews 68 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here two nights for a business/pleasure trip and wish it could have been a lot longer. Our updated King, golf course view room with balcony, was HUGE...complete with a chaise lounge, couch/bar/tv viewing area. Received two big bottles of Fiji water. Bathroom had a separate toilet/bidet room, large tub, separate shower, nice bath amenities, the largest vanity I've ever... More 

Was this review helpful? Yes 1
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear OrlandoTennisbum, We appreciate the time you have taken to review your stay at Turnberry Isle. We are delighted that you enjoyed your Golf View Room and some relaxing time in the tub. We hope that, paired with lounging poolside and walking the trail, these experiences made for some pleasant memories. Thank you for letting us know the pool service... More 

Phoenixville, Pennsylvania
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Was here at the end of January for a vacation/work conference. Definitely a nice time of the year for Miami, but I'd advise avoiding this "resort." The rooms are nice, the grounds are pretty, and the beach club is good, but several service hiccups marred our trip, and I don't know they're indicative of only isolated incidents. First, when we... More 

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Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Fredrik A, We cannot thank you enough for sharing your thoughts with us here. It is absolutely important for us to accommodate conference groups with ease, and your feedback has given us much to act upon. One approach we try to employ is to keep our conference guests in nearby rooms, and in order to achieve this, we unfortunately... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our company had a conference at Turnberry. Very good silent and spacious rooms as well as excellent food. But the best was the run tracks around the golf courses on the hotel premises. I also enjoyed the well equipped gym and the pool area. Well worth a visit.

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Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Fredrik A, Thank you for taking the time to share some thoughts on your stay for business at Turnberry Isle. It is wonderful you could find the time to exercise both on our outdoor tracks and in the fitness center. We are glad you enjoyed your stay. If business- or leisure! – brings you back to Miami in the... More 

new york city
Top Contributor
231 reviews 231 reviews
228 hotel reviews
495 helpful votes 495 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here 3 nights and, with few exceptions, had a very good time. Next time we would probably want a room in the Jasmine section which is more centrally located to the pool and the main building. It is a bit of a walk to the Marigold building. Fortunately, Marriott doesn't actually manage the property (they just use the... More 

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Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear ivanciment, Thank you very much for taking the time to review your stay at our resort. Though overall you enjoyed your stay, we apologize for some of the issues you encountered. We agree that our processes should run like a well-oiled machine. It sounds as though there is a need to address our communication in some areas, and we... More 

1 review
1 of 5 stars Reviewed 1 week ago

This hotel is beautiful, but the customer service is absolutely terrible and destroyed the experience. We travel for business quite often and have never experienced a staff so rude. From the reservation phone line, to initial check in, to the wait staff- every person had an attitude and made us feel as though we were unwanted and that we were... More 

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Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Jessica C, We appreciate knowing a bit more about your experience. To hear that our staff was anything less than welcoming is unusual. Delivering warm, attentive service at all times is our policy, and we regret that this was not what you received. We cannot improve unless we act upon feedback from our valued guests. Your comments are something... More 

Brooklyn, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here for two days and two nights as part of a conference being held on the premises. I was in the Jasmine tower, which I believe may be one of more recently renovated sections of the hotel, at least in comparison to where the conference took place. My “Resort View” room was a bit oversized even with a... More 

Was this review helpful? Yes 1
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear Brian S, We are so pleased that as a guest staying with us on business, you not only enjoyed your stay, but were able to explore some of our amenities. From the speedy WiFi in the Deluxe Resort View Room to your meal at Bourbon Steak, it sounds as though you were able to take care of business and... More 

Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was very nice--roomy, elegant bathroom and nicely appointed sleeping and seating area, plus a small balcony. Unfortunately we could hear the occupant of the room on one side snoring and TV in the room on the other side. We do not golf, and it was not pool weather. There was not much else happening. Arrived back at property... More 

Was this review helpful? Yes 1
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear LadyAga, We appreciate having the chance to learn more about your experience. We are disappointed that your stay did not quite live up to expectations. Usually, relaxing by the pool is a favorite pastime of our guests, and we regret that you weren’t able to do so. We have been subject to unseasonably cold weather as of late, which... More 

Kennebunkport, Maine
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

It is hardwired in our psychology to make stronger memories of negative experiences so we can avoid them in the future. So good and happy times all blend into an indistinct continuum while bad times are often never forgotten. Similarly, twenty good reviews can be negated by one bad one. This tendency can be exploited by those with an agenda... More 

Was this review helpful? Yes 2
Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph Collection, responded to this review

Dear LadyAga, Thank you for leaving such a thorough and informative review of your stay. We trust future guests will be more informed as a result of your feedback, and we can’t thank you enough! It is wonderful to know you had ample time to explore our resort, from the fitness center, to the various pool areas and dining spots.... More 

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Additional Information about Turnberry Isle Miami, Autograph Collection

Address: 19999 West Country Club Drive, Aventura, FL 33180
Location: United States > Florida > Aventura
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 408
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

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