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Residence Inn Orlando Altamonte Springs

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270 Douglas Avenue, Altamonte Springs, FL 32714
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Residence Inn Orlando Altamonte Springs
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Residence Inn Orlando Altamonte Springs
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147 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Longwood, Florida
2 reviews
4 of 5 stars Reviewed yesterday NEW

I was unable to carry all my luggage and Gary gladly helped without having to ask. Very thoughtful person and he should be appreciated. He seems to care about the guests and the property. I was not familiar with the area and he helped with directions. He had a nice smile and I will come back to visit. It's nice... More 

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Albany, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

It's a great hotel..staffs are extraordinary..always there when I need them..if I ever make plans to come back..it ll always be my first choice..I had a great time..everybody was nice to me..breakfast food was great I loved it..housekeeping staff did a great job..I will see everyone real..one of the reason that I like it's because it's next to the theme... More 

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Top Contributor
76 reviews 76 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I've used Residence Inn by Marriott many times and have expected somewhat the same experience every time. This time was not the case. The room had stained carpets and counter tops. The room smelled musty and one evening when we returned to our room we were welcomed to a water bug which appeared to have just crawled in from under... More 

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Monica S, General Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Richrod212 We truly apologize that your experience was not what you expected. As we have many sport tournament groups it is very difficult for us to keep up with the amount of traffic caused by athletic cleats and sports equipment that passes through our guest rooms almost every weekend. Since we are in Florida sometimes you have to expect a... More 

Jupiter, Florida
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here before for an annual youth soccer tournament and I think my review before was fairly complimentary, but times have changed. We arrived early evening and checked in, tired from the drive and happy to have a place to finally settle in. Imagine our surprise when we noticed tissues stuffed into an inoperable ceiling sprinkler above the bed! Imagine... More 

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Monica S, General Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Rick D I apologize that your room was undesirable, although I am glad we were able to get your points back to you. I can assure you that this was an isolated incident and not common place for this hotel. I have addressed this issue with the room attendant and the rest of the housekeeping team. Thank you for your... More 

Owensboro, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

All employees that we had contact with were excellent and exceptional with customer service. Very friendly bunch. We will certainly stay here again on the next trip to Disney World and Universal Studios. Convenient location - jump straight on the interstate to the parks. It took us 15 minutes to get to get back and forth. Not long at all.... More 

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Monica S, General Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Steven C We are delighted that you enjoyed your stay with us here in Altamonte Springs. We are also glad your trip was quick to the parks as on some days it can take a good hour to get to them from us because of the Interstate 4 traffic. We can't wait to see you for your next trip! Until... More 

Top Contributor
315 reviews 315 reviews
30 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved the layout of our room. It is really clean and the kitchen is nice. I liked the location. I would highly recommend staying here. There is a Crackerbarrel nearby. You get what you pay for. I would stay here again if visiting Altamonte Springs.

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Monica S, General Manager at Residence Inn Orlando Altamonte Springs, responded to this review

FamTimeFL Thank you for the great comment! We are glad that our spacious rooms provided a great stay for you and your family. Hope to see you again whenever your travels lead you back to Altamonte Springs. Yours in hospitality Monica Sciullo General Manager More 

Belleville, Illinois
2 reviews
3 of 5 stars Reviewed 4 weeks ago

On the positive, let me note that the staff was great, and the room was clean. The Inn is located in a safe place, close to restaurants and shopping areas. But.... The mattress on the sofa-sleeper was much thinner than expected, making it very uncomfortable for even an average height/weight adult. In addition the mattress had an unfortunate stain, making... More 

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Monica S, Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Zamfam4 Thank you for your comments. I agree with you that our property does need some updating and we are making changes little by little, like new mattresses and box springs and tub resurfacing this summer! You are also correct that my team is great! They work extremely hard to make our guests happy and give each guest a clean... More 

Pasadena
Top Contributor
62 reviews 62 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 16, 2015

We were in an UPSTAIRS unit, which was CLEAN, quiet, and well appointed. Although we made no use of the kitchen, had we been wishing to eat in, it was more than sufficient for simple meals. The breakfast common area was often quite crowded but as long as the outside weather is nice, overflow tables there. Would very definitely book... More 

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Monica S, Front Office Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Calvin Ca Thank you for your response regarding our rooms. We are glad that you enjoyed our breakfast in the sunshine weather and hope to see you in the future !! More 

Jacksonville
Top Contributor
157 reviews 157 reviews
45 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stayed for a week at the Residence Inn - the apartments are well appointed with full kitchen utilities and it is nice and quiet, considering the Orlando location! Staff is pleasant and efficient - breakfast has fairly good choice - but the Manager's evening was a bit flat - not a lot of items on offer - the best... More 

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Monica S, Front Office Manager at Residence Inn Orlando Altamonte Springs, responded to this review

Gudrun R Thank you so much for your great comments regarding your stay at our property. We are delighted that you loved our rooms and our staff! The Residence Inn just launch their new Manager's evening social this month and we are glad that you enjoyed the sundae bar. I really do appreciate your feedback regarding our guest laundry and... More 

Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2015

Spent 3 nights at Residence Inn to attend a funeral in Florida. This was first time at Residence Inn. Was pleased at the small apartment type of accommodations. These are detached buildings that have 8 units (small apartments ) Full complete equipped kitchen which was clean. Fireplace (I did not use), king size bed, sofa, clean bathroom, etc. The breakfast... More 

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Monica S, General Manager at Residence Inn Orlando Altamonte Springs, responded to this review

MNgopher1 Thank you for your comments. We are delighted that you had a pleasant experience at our Residence Inn. We certainly have a unique set up as we are the last of our kind with the Residence Inn brand. We are sorry for the loss that brought you to our property, but glad that we could be of comfort while... More 

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