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Residence Inn Hartford/Avon

#1 of 2 Hotels in Avon
Certificate of Excellence
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55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
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68 Reviews from our TripAdvisor Community

Traveler rating
    21
    27
    13
    6
    1
See reviews for
21
16
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Hartford/Avon
See the most recent reviews
Bangor, Maine
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 30, 2014

Hard to describe a perfect hotel stay but this was it. From the check-in with Paul at the front desk who was not just helpful but arranged assistance for our baggage. He also gave us very good advice on a side trip we were planning. The hotel and room were meticulous and when an issue of a defective ironing board... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for your kind words. My team and I strive to provide every guest with a positive experience and make them feel at home. Good reviews really energize us! Thanks again! More 

Burnley, United Kingdom
Top Contributor
77 reviews 77 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 28, 2014

We returned after a 2 year absence and the front desk people remembered us which made us feel very welcome. The suites are very comfortable and within walking distance of local restaurants. There are good amenities at the hotel including a good BBQ which we used a couple of times. The suites are good value and clean.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to contact us. The response you received from our team is a result of our belief that our guests are really our guests, not "customers". I'm sure you made a very positive impression on the staff during your first visit, which is why they were happy to welcome you "home!" More 

Wolcott, Connecticut
Top Contributor
84 reviews 84 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 2, 2014 via mobile

Our stay at the Residence Inn was more out of necessity than for pleasure. We had to relocate due home renovations. We stayed on the third floor, corner room. Let me start by saying that this hotel had both good and bad points. I will say the room was very clean. The cleaning staff was excellent. I can't sing their... More 

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I sincerely apologize for the problems you encountered at our hotel. Thank you for alerting us. We will retrain our staff members to improve service. It was great to learn that Housekeeping was excellent. Had we known your work hours, and that our sidewalk repairs would be so close to your room, we would have tried to find a quieter... More 

1 review
4 of 5 stars Reviewed May 1, 2014

Nice place for a small town in Torrington. Have all you need like food and gym(24 hours). Nearby about 10mins drive will have supermarkets, fast-food and pharmacy. Breakfast is good and Thursday night BBQ food for dinner is great too.

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Long Island, New York
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 26, 2014

I have to start by saying I am biased because I have stayed at a lot of RI, and they all were 10's out of 10. This Residence Inn is great on many of the same levels: breakfast setup and variety, pool (TONS of towels), bathrooms, staff (BEYOND helpful and amazing). Location is very good for a lot of different... More 

Was this review helpful? Yes 1
Gurgaon
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 5, 2013

this hotel's staff make this place what it is...excellent customer service/very courteous and helpful! One of the best ever experiences we have ever had. The rooms are very spacious; breakfast was good (surprised to see some comments by others that the breakfast is average). I would strongly recommend this hotel to anyone!

Was this review helpful? Yes
Mohegan Lake, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2013

Stayed for one night and was very pleased. Room was clean, and large enough with the sofa bed. 2 nice sized TVs in the living and bedroom. Breakfast was not up to other hotel chain standards such as country inn and suites, but it good enough. Marriotts cost more than other chains, but you never have to worry about room... More 

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Patterson, NY
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 14, 2013

This was just a very nice, very comfortable hotel to stay in. I guess because it's a Residence Inn, it doesn't feel like a hotel at all. Honestly, I could live there and be very happy! The room had a really nice, full kitchen, the sitting area was very comfortable and our bed was comfortable as well. All of the... More 

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Sharon
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 28, 2013

My husband and two children stayed at the Residence Inn in Hartford for one night as we were in town for a wedding. I found the hotel to be very clean. The beds were comfortable, the room spacious with a mini kitchen, free wifi etc. They served breakfast each morning. The breakfast is ok, the bagels were stale, I just... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for comments. We are very pleased that your overall stay was good. I apologize for the freshness and taste of our bagels served on our full Breakfast Buffet. I will send your comments to the Residence Inn by Marriott Standards board to inform them of your experience. Thanks for helping us improve. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 29, 2013 via mobile

We stayed here twice, the first time in February. Our tv did not work. We had another tv in bedroom but it was kind of annoying as we watch different things. We stopped here for night on way to vineyard and there was a little problem. I went to bed and it just didn't feel clean. I realized there was... More 

Was this review helpful? Yes 5
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I wish to sincerely apologize for the problems you encountered both times you stayed with us. Thank you for your feedback; it will help us to improve. My hotel team takes great pride in a job well done, and your experiences definitely require us to retrain and rethink how we deliver our services. We hope that you continue to stay... More 

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