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Residence Inn Hartford/Avon

#1 of 2 Hotels in Avon
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55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Residence Inn Hartford/Avon
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69 Reviews from our TripAdvisor Community

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Traveler rating
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    27
    13
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Enfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night (6-6-15). Very nice accommodations (for this price range). There a things to do here that I have never seen at a hotel this size before. All the rooms were nicely appointed and the staff was very helpful if needed.

Was this review helpful? Yes
Boston
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed for one night to bike the Farmington River and Canal bike trails. Very comfortable room/kitchen, right on the trail. Grocery within a short drive, restaurants within walking distance. Couldn't ask for anything more.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you very much for your kind words. We are very pleased that you had a memorable positive experience with us in Avon! More 

Williamsburg, Virginia
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 25, 2015

Avon is your typical small NE town, located less than 10 miles from Hartford. The town has great local restaurants and shopping. The hotel was clean, friendly, and quiet. The value was very good for a weekend. The only, and I mean only, was the meager breakfast. Residence Inn needs to refresh their breakfasts like they have done their hotels.... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you very much for your review. We are very pleased that consider us a "Gem". We try our very best and it is great to receive postive feedback. I believe Marriott is considering improving our variered breakfast offerings, and I bet you will see improvements. Thanks! More 

Mercersburg, Pennsylvania
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 2, 2015

Very friendly staff, clean hotel in a very quite area. Walking distance to a nice restaurant and a decent workout room. My only complaint is that they only have an evening reception meal Monday and Tuesday. I like Residence Inn's (and Homewood Suites) for their rooms and because it's nice to just get an easy, quick meal without going back... More 

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for your kind words about our Hotel. We always strive to make our guest's stay a happy one. Residence Inn has launched a new Evening Social Program. Effective April 1, 2015 we launched the new Residence Inn Mix.. We have a different event Monday, Tuesday and Wedensday evening. Marriott has made it more of a social... More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 5, 2015

Cons: Very small fitness facility with only one set of dumbbells but has two treadmills, bike, and eliptical so was adequate. (I have seen other marriott's create an arrangement with larger local gyms for guests so that maybe a future option)? Pro's: Everything else. Clean rooms with nice size and layout (gas fireplace offers nice heat and ambience)! Rooms have... More 

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for the kind words. You are so right.. It is our staff that makes us extra special here in Avon and I will be sure to let them all know! We are working on getting more dumbbells but you should know that we have an arrangement with Healthtrax, a very nice fitness center which is only... More 

Simsbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

My boyfriend and I stayed at the Residence Inn in Avon on Valentine's Day for a one night romantic getaway. As a former Marriott employee, I selected this hotel based upon Marriott's exceptional customer service, amenities, and cleanliness. Unfortunately, the expectations that I anticipated were quickly shattered by the gentleman working at the front desk. As we walked in the... More 

Was this review helpful? Yes 2
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

You have my sincerest apology for the negative experience you encountered during your stay with us. It is a major part Residence Inn’s Mission to create service so memorable that our guests tell great stories about us and while we rank very high in that area, we obviously failed you. I have spoken to the desk associate and he feels... More 

South Hadley, Massachusetts
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 20, 2015

We rented the 2 bedroom suite for 1/16 and 1/17/15. Very clean rooms. Staff was very helpful when I needed one bedroom cleaned Saturday morning before new guests arrived. Our battery on the heating unit failed and they were very prompt to arrive and replace it so the heat once again worked. The breakfast was really good. The staff was... More 

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are pleased that you had a great experience with our staff. We try to respond and solve each guest issue promptly. I apologize for not responding earlier myself!! More 

Boston, MA
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 8, 2015

I find no fault with the property itself the location was good and the room was clean however upon entering the hotel I approached the counter and saw that there was one person behind the desk. His name was Will and he was sitting against the wall a few feet from the desk reading a book. He saw me standing... More 

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I totally apologize for the lack of hospitality that you experienced at our hotel. We strive every day to make each guest stay memorable and clearly our warm friendly and helpful style was missing! I train my staff to be empathetic and always try to anticipate guest needs. Our desk associate also apologizes and will insure this type of guest... More 

Pittsburgh, Pennsylvania
Level Contributor
263 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 stars Reviewed January 6, 2015

We came here for an out of state wedding. Everything about the place was great. I was centrally located, very near the rehearsal dinner and reception location (Abigail's and Riverview). It is your typical Residence Inn, with a nice sixed room, kitchen, full complimentary breakfast in the morning. The pool is outdoors only. There are many places to eat and... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are so pleased that your family enjoyed their stay with us. Especially, as you attended a wedding! We strive every day for every guest to have a great stay. It is beautiful thing when everything works out great. We hope you have a reason to come back. Thank you, Nelson More 

Hamilton, Georgia
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 29, 2014

I have to say that so far this hotel hS meet and e excedeed any expectations that I may have... Nicely decorated, super clean, the bed was super comfortable .... I don't have anything negative to say! Priced nicely and did I mentioned that included American Breakfast? It would have been a 10 if it wasn't for the dogs that... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thanks Heidi for your review! We strive always to exceed our guest expectations and it sounds like we are succeeding!! Your compliments on service and cleanliness will be shared with our team at our daily meetings. Sorry about the barking dogs. We try to work with their owners or ask that the pets check into a kennel. I hope you... More 

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