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Residence Inn Hartford/Avon

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55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
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66 reviews from our community

Traveler rating
    19
    27
    13
    6
    1
See reviews for
21
14
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mercersburg, Pennsylvania
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, clean hotel in a very quite area. Walking distance to a nice restaurant and a decent workout room. My only complaint is that they only have an evening reception meal Monday and Tuesday. I like Residence Inn's (and Homewood Suites) for their rooms and because it's nice to just get an easy, quick meal without going back... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for your kind words about our Hotel. We always strive to make our guest's stay a happy one. Residence Inn has launched a new Evening Social Program. Effective April 1, 2015 we launched the new Residence Inn Mix.. We have a different event Monday, Tuesday and Wedensday evening. Marriott has made it more of a social... More 

Contributor
14 reviews 14 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 5, 2015

Cons: Very small fitness facility with only one set of dumbbells but has two treadmills, bike, and eliptical so was adequate. (I have seen other marriott's create an arrangement with larger local gyms for guests so that maybe a future option)? Pro's: Everything else. Clean rooms with nice size and layout (gas fireplace offers nice heat and ambience)! Rooms have... More 

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for the kind words. You are so right.. It is our staff that makes us extra special here in Avon and I will be sure to let them all know! We are working on getting more dumbbells but you should know that we have an arrangement with Healthtrax, a very nice fitness center which is only... More 

Simsbury, Connecticut
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

My boyfriend and I stayed at the Residence Inn in Avon on Valentine's Day for a one night romantic getaway. As a former Marriott employee, I selected this hotel based upon Marriott's exceptional customer service, amenities, and cleanliness. Unfortunately, the expectations that I anticipated were quickly shattered by the gentleman working at the front desk. As we walked in the... More 

Was this review helpful? Yes 2
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

You have my sincerest apology for the negative experience you encountered during your stay with us. It is a major part Residence Inn’s Mission to create service so memorable that our guests tell great stories about us and while we rank very high in that area, we obviously failed you. I have spoken to the desk associate and he feels... More 

South Hadley, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2015

We rented the 2 bedroom suite for 1/16 and 1/17/15. Very clean rooms. Staff was very helpful when I needed one bedroom cleaned Saturday morning before new guests arrived. Our battery on the heating unit failed and they were very prompt to arrive and replace it so the heat once again worked. The breakfast was really good. The staff was... More 

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Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 8, 2015

I find no fault with the property itself the location was good and the room was clean however upon entering the hotel I approached the counter and saw that there was one person behind the desk. His name was Will and he was sitting against the wall a few feet from the desk reading a book. He saw me standing... More 

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I totally apologize for the lack of hospitality that you experienced at our hotel. We strive every day to make each guest stay memorable and clearly our warm friendly and helpful style was missing! I train my staff to be empathetic and always try to anticipate guest needs. Our desk associate also apologizes and will insure this type of guest... More 

Pittsburgh, Pennsylvania
Top Contributor
242 reviews 242 reviews
60 hotel reviews
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed January 6, 2015

We came here for an out of state wedding. Everything about the place was great. I was centrally located, very near the rehearsal dinner and reception location (Abigail's and Riverview). It is your typical Residence Inn, with a nice sixed room, kitchen, full complimentary breakfast in the morning. The pool is outdoors only. There are many places to eat and... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are so pleased that your family enjoyed their stay with us. Especially, as you attended a wedding! We strive every day for every guest to have a great stay. It is beautiful thing when everything works out great. We hope you have a reason to come back. Thank you, Nelson More 

Hamilton, Georgia
Top Contributor
50 reviews 50 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 29, 2014

I have to say that so far this hotel hS meet and e excedeed any expectations that I may have... Nicely decorated, super clean, the bed was super comfortable .... I don't have anything negative to say! Priced nicely and did I mentioned that included American Breakfast? It would have been a 10 if it wasn't for the dogs that... More 

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thanks Heidi for your review! We strive always to exceed our guest expectations and it sounds like we are succeeding!! Your compliments on service and cleanliness will be shared with our team at our daily meetings. Sorry about the barking dogs. We try to work with their owners or ask that the pets check into a kennel. I hope you... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed December 2, 2014

We were visiting family for the thanksgiving holiday and my two year old became very ill. We spent most of our week long stay in our room or at children's hospital. Everyone at this property made us feel welcome and asked about my daughter daily. She is much better (of coarse- we check out tomorrow!!) thank goodness. The best part... More 

Was this review helpful? Yes
nelson_adame, Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for the great accolades you have given our hotel and staff! We really do set out to create "Service So Memorable" for each of our guests. I am sorry your little one was sick but am happy we helped to make it a bit better. We all look forward to seeing you again. More 

Avon, Connecticut, United States
Top Contributor
253 reviews 253 reviews
39 hotel reviews
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed November 11, 2014

We stayed at this hotel twice in the past month, and both times had the same response. The rooms are nice, and for the most part, the housekeeping is up to par (though on our second stay the housekeeper failed to empty the trash or replace the kitchen towels). And, on both occasions, the breakfast staff seemed a bit overwhelmed.... More 

Was this review helpful? Yes
nelson_adame, Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so very much for leaving this review. Please know I take to heart what you have said and have already implemented new procedures to asssit in our breakfast service! I certainly hope to have you with us again More 

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

I stayed at the Residence Inn over several weeks recently. I was impressed at how well the building and rooms were maintained. Nice rooms that were very clean. Staff was very friendly. A very peaceful area, away from the typical bustle of a large city. The Tavern right behind the hotel was a convenient walk for a good meal or... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are pleased to learn that your Fooliage tour was very enjoyable and that we played a role in making it memorable. Avon is a great town to visit year round, and we hope you return many times! More 

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