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All 2 Avon hotels

Residence Inn Hartford/Avon

3.0 of 5 Hotel   |   55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Ranked #2 of 2 Hotels in Avon
A recent review
4 of 5 stars reviewed 2 weeks ago
Linda K Avon, Connecticut, United States
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59 reviews from our community

Traveler rating
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    12
    6
    1
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Avon, Connecticut, United States
Top Contributor
140 reviews 140 reviews
27 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel twice in the past month, and both times had the same response. The rooms are nice, and for the most part, the housekeeping is up to par (though on our second stay the housekeeper failed to empty the trash or replace the kitchen towels). And, on both occasions, the breakfast staff seemed a bit overwhelmed.... More

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Mystic Country, Connecticut
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 22, 2014

Attended a wedding, in a small town called Avon. I was on my laptop in the breakfast rm, when a group of people happen to come in. The girl at front desk was trying to explain something to them. When someone in the back office started shouting at the guests. The men & women standing there asked the desk clerk... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I totally agree with you. The guest is always right! This time my manager did act totally unprofessionally, and he is the first to admit it. He truly apologies to everyone present at our hotel that day. I can assure that we have contacted the guests that were checking in and apologized. We are working to regain their trust. We... More

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

I stayed at the Residence Inn over several weeks recently. I was impressed at how well the building and rooms were maintained. Nice rooms that were very clean. Staff was very friendly. A very peaceful area, away from the typical bustle of a large city. The Tavern right behind the hotel was a convenient walk for a good meal or... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are pleased to learn that your Fooliage tour was very enjoyable and that we played a role in making it memorable. Avon is a great town to visit year round, and we hope you return many times! More

Warminster, Pennsylvania
Top Contributor
74 reviews 74 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 18, 2014

My husband and I recently spent 2 nights here while in CT for a family gathering. I had no idea where the hotel was located even though we had been in Avon last year. What a surprise to find out that it's on Simsbury Road almost across from Avon Public Schools offices where I had applied for my teaching position... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are very pleased to read your comments. Our location is unique, and almost all the views from the suites are of our treed surroundings! In the Spring, there is a stream that is visiable from the rooms facing North! We take pride in our clean and well maintained suites, and we are happy to learn that your stay was... More

1 review
1 of 5 stars Reviewed September 17, 2014 via mobile

I stayed at Residence Inn during my business travel and after the first day my perfume disappeared from the sink counter. Because I was traveling for work, I had very limited stuff so it's hard to misplace it. I gave benefit of the doubt and thought I might have placed it in my bag somewhere but when I came back... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I can imagine how badly you must feel at this point. I can assure you that we do rate honesty as our highest priority, and it starts in the hiring process, then with associate training and followup. I truly apology for the loss. If you would be willling to contact me directly, I will reimburse you for the perfume, and... More

Mobile, Alabama
1 review
5 of 5 stars Reviewed September 6, 2014

This place is wonderful, right down to the ample breakfast selections! The environment has been recently updated and the decor relaxing. The beds were comfortable, rooms clean (no dust to be found anywhere!) and staff very present, pleasant, helpful and courteous. This location is safe and the environment very quiet and conducive to rest. I will be back this winter.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are very pleased to read your comments. We take a great pride in keeping our hotel clean, and very friendly! We are happy you enjoyed our Breakfast buffet, with all the variety that we offer. We look forward to welcome you home again this winter! Thanks. More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

Friendly clean felt safe and that someone knew I was there. Nice breakfast and perfect room layout for business travel. The staff is attentive and take the time to acknowledge their guests. Appears to have a nice outdoor pool but i was there in March.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you very much for writing your review. We look forward to seeing you again this Winter! When you come back we can offer you the option of using the pool and exercise facilities of Healthtrax, a short distance away. Lets hope Winter will be a mild one! More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 18, 2014

Being staying at Residence in for 3 months and seems more like home to home for me and the crew. Excellent rooms and quality of service cannot be compared to any other hotels I have stayed. Got to mention the ever smiling Maria , who ensues that I always have a room even when the hotel is fully booked.

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for staying with us for an extended length of stay. This is when we really can get to know our guests, and make for a home- like feeling. I know Maria appreciated hearing your compliments. I am pleased we could service your team so well! Thanks for staying with us. Sincerely, Nelson More

Virginia
Top Contributor
69 reviews 69 reviews
42 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 4, 2014

Had the opportunity to stay at this location for several nights in July. Have stayed at other Residence Inn's and this one is comparable to the others (nice large room with kitchen). Front desk staff was extremely friendly, helpful, and greeted me by name all week. Breakfast was well stocked and attended. The room was clean and no issues during... More

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank so much for writing your review. My staff appreciates your praise. We will continue our best to minimize the inconvencies of the magnetic keys. We strive every day to make your stay the very best. We look forward to welcome you home again! More

Braintree, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

We have been coming to the Marriott Residence Inn Avon for a few years because we have family in the area. I always rebook this hotel because it was a good place to stay while in this area.This is the first time I have put a review on Trip Advisor. I will never stay here again. I booked my stay... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to speak with me. I totally apologize and take responsibility for our shortcomings. We should never have offered you the room that we did. I have had the mattress replaced, and cleaned away the stain. Our mattresses are relatively new; however, by years end all our beds will have new King size mattresses. Thank... More

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Additional Information about Residence Inn Hartford/Avon

Address: 55 Simsbury Road, Avon, CT 06001
Location: United States > Connecticut > Avon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford/Avon 3*
Number of rooms: 100
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Also Known As:
Residence Inn Hartford/Avon Hotel Avon
Residence Inn Avon
Avon Residence Inn

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