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All 2 Avon hotels

Residence Inn Hartford/Avon

3.0 of 5 Hotel   |   55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Ranked #2 of 2 hotels in Avon
A recent review
4 of 5 stars reviewed 3 weeks ago
Chris_CAB Boston, Massachusetts
  • Overview
  • Reviews (49)
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49 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
Braintree, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We have been coming to the Marriott Residence Inn Avon for a few years because we have family in the area. I always rebook this hotel because it was a good place to stay while in this area.This is the first time I have put a review on Trip Advisor. I will never stay here again. I booked my stay... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to speak with me. I totally apologize and take responsibility for our shortcomings. We should never have offered you the room that we did. I have had the mattress replaced, and cleaned away the stain. Our mattresses are relatively new; however, by years end all our beds will have new King size mattresses. Thank... More

Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was fine for a short weekend stay. It was nice to have a fireplace and full size fridge. The hotel needs more restrictions on the pool and sports court. The pool was overrun well beyond capacity, and I could hear kids playing on the court after 1 am. Also, the room keys had some issues, I had to... More

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thanks for your review. I apoligize for the difficulites that you encountered on your weekend stay with us. We did have problems with guests overwhelming our pool and patio area. We have addressed the problems with our keys. We have also taken steps to insure that the Sports Court is not used after 9pm. We hope that you will try... More

Bangor, Maine
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hard to describe a perfect hotel stay but this was it. From the check-in with Paul at the front desk who was not just helpful but arranged assistance for our baggage. He also gave us very good advice on a side trip we were planning. The hotel and room were meticulous and when an issue of a defective ironing board... More

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for your kind words. My team and I strive to provide every guest with a positive experience and make them feel at home. Good reviews really energize us! Thanks again! More

Burnley, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We returned after a 2 year absence and the front desk people remembered us which made us feel very welcome. The suites are very comfortable and within walking distance of local restaurants. There are good amenities at the hotel including a good BBQ which we used a couple of times. The suites are good value and clean.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to contact us. The response you received from our team is a result of our belief that our guests are really our guests, not "customers". I'm sure you made a very positive impression on the staff during your first visit, which is why they were happy to welcome you "home!" More

West Hartford, CT
Top Contributor
60 reviews 60 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 2, 2014 via mobile

Our stay at the Residence Inn was more out of necessity than for pleasure. We had to relocate due home renovations. We stayed on the third floor, corner room. Let me start by saying that this hotel had both good and bad points. I will say the room was very clean. The cleaning staff was excellent. I can't sing their... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I sincerely apologize for the problems you encountered at our hotel. Thank you for alerting us. We will retrain our staff members to improve service. It was great to learn that Housekeeping was excellent. Had we known your work hours, and that our sidewalk repairs would be so close to your room, we would have tried to find a quieter... More

1 review
4 of 5 stars Reviewed May 1, 2014

Nice place for a small town in Torrington. Have all you need like food and gym(24 hours). Nearby about 10mins drive will have supermarkets, fast-food and pharmacy. Breakfast is good and Thursday night BBQ food for dinner is great too.

Was this review helpful? Yes
Long Island, New York
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 26, 2014

I have to start by saying I am biased because I have stayed at a lot of RI, and they all were 10's out of 10. This Residence Inn is great on many of the same levels: breakfast setup and variety, pool (TONS of towels), bathrooms, staff (BEYOND helpful and amazing). Location is very good for a lot of different... More

Was this review helpful? Yes 1
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 5, 2013

this hotel's staff make this place what it is...excellent customer service/very courteous and helpful! One of the best ever experiences we have ever had. The rooms are very spacious; breakfast was good (surprised to see some comments by others that the breakfast is average). I would strongly recommend this hotel to anyone!

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Mohegan Lake, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2013

Stayed for one night and was very pleased. Room was clean, and large enough with the sofa bed. 2 nice sized TVs in the living and bedroom. Breakfast was not up to other hotel chain standards such as country inn and suites, but it good enough. Marriotts cost more than other chains, but you never have to worry about room... More

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Patterson, NY
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2013

This was just a very nice, very comfortable hotel to stay in. I guess because it's a Residence Inn, it doesn't feel like a hotel at all. Honestly, I could live there and be very happy! The room had a really nice, full kitchen, the sitting area was very comfortable and our bed was comfortable as well. All of the... More

Was this review helpful? Yes
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Additional Information about Residence Inn Hartford/Avon

Address: 55 Simsbury Road, Avon, CT 06001
Phone Number:
Location: United States > Connecticut > Avon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford/Avon 3*
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Also Known As:
Residence Inn Hartford/Avon Hotel Avon
Residence Inn Avon
Avon Residence Inn

26 photos of this hotel

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Room/suite (7)
Hotel & grounds (4)
Pool/beach area (1)
Dining (1)
Other (6)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
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