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Residence Inn Hartford/Avon

3.0 of 5 55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
Residence Inn Hartford/Avon
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64 reviews from our community

Traveler rating
    19
    25
    13
    6
    1
See reviews for
21
13
6
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Hadley, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We rented the 2 bedroom suite for 1/16 and 1/17/15. Very clean rooms. Staff was very helpful when I needed one bedroom cleaned Saturday morning before new guests arrived. Our battery on the heating unit failed and they were very prompt to arrive and replace it so the heat once again worked. The breakfast was really good. The staff was... More 

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Boston, MA
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I find no fault with the property itself the location was good and the room was clean however upon entering the hotel I approached the counter and saw that there was one person behind the desk. His name was Will and he was sitting against the wall a few feet from the desk reading a book. He saw me standing... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I totally apologize for the lack of hospitality that you experienced at our hotel. We strive every day to make each guest stay memorable and clearly our warm friendly and helpful style was missing! I train my staff to be empathetic and always try to anticipate guest needs. Our desk associate also apologizes and will insure this type of guest... More 

Pittsburgh, Pennsylvania
Top Contributor
228 reviews 228 reviews
57 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came here for an out of state wedding. Everything about the place was great. I was centrally located, very near the rehearsal dinner and reception location (Abigail's and Riverview). It is your typical Residence Inn, with a nice sixed room, kitchen, full complimentary breakfast in the morning. The pool is outdoors only. There are many places to eat and... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are so pleased that your family enjoyed their stay with us. Especially, as you attended a wedding! We strive every day for every guest to have a great stay. It is beautiful thing when everything works out great. We hope you have a reason to come back. Thank you, Nelson More 

Hamilton, Georgia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have to say that so far this hotel hS meet and e excedeed any expectations that I may have... Nicely decorated, super clean, the bed was super comfortable .... I don't have anything negative to say! Priced nicely and did I mentioned that included American Breakfast? It would have been a 10 if it wasn't for the dogs that... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thanks Heidi for your review! We strive always to exceed our guest expectations and it sounds like we are succeeding!! Your compliments on service and cleanliness will be shared with our team at our daily meetings. Sorry about the barking dogs. We try to work with their owners or ask that the pets check into a kennel. I hope you... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed December 2, 2014

We were visiting family for the thanksgiving holiday and my two year old became very ill. We spent most of our week long stay in our room or at children's hospital. Everyone at this property made us feel welcome and asked about my daughter daily. She is much better (of coarse- we check out tomorrow!!) thank goodness. The best part... More 

Was this review helpful? Yes
nelson_adame, Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so much for the great accolades you have given our hotel and staff! We really do set out to create "Service So Memorable" for each of our guests. I am sorry your little one was sick but am happy we helped to make it a bit better. We all look forward to seeing you again. More 

Avon, Connecticut, United States
Top Contributor
182 reviews 182 reviews
30 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed November 11, 2014

We stayed at this hotel twice in the past month, and both times had the same response. The rooms are nice, and for the most part, the housekeeping is up to par (though on our second stay the housekeeper failed to empty the trash or replace the kitchen towels). And, on both occasions, the breakfast staff seemed a bit overwhelmed.... More 

Was this review helpful? Yes
nelson_adame, Manager at Residence Inn Hartford/Avon, responded to this review

Thank you so very much for leaving this review. Please know I take to heart what you have said and have already implemented new procedures to asssit in our breakfast service! I certainly hope to have you with us again More 

Mystic Country, Connecticut
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2014

Attended a wedding, in a small town called Avon. I was on my laptop in the breakfast rm, when a group of people happen to come in. The girl at front desk was trying to explain something to them. When someone in the back office started shouting at the guests. The men & women standing there asked the desk clerk... More 

Was this review helpful? Yes 2
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I totally agree with you. The guest is always right! This time my manager did act totally unprofessionally, and he is the first to admit it. He truly apologies to everyone present at our hotel that day. I can assure that we have contacted the guests that were checking in and apologized. We are working to regain their trust. We... More 

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

I stayed at the Residence Inn over several weeks recently. I was impressed at how well the building and rooms were maintained. Nice rooms that were very clean. Staff was very friendly. A very peaceful area, away from the typical bustle of a large city. The Tavern right behind the hotel was a convenient walk for a good meal or... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are pleased to learn that your Fooliage tour was very enjoyable and that we played a role in making it memorable. Avon is a great town to visit year round, and we hope you return many times! More 

Warminster, Pennsylvania
Top Contributor
76 reviews 76 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 18, 2014

My husband and I recently spent 2 nights here while in CT for a family gathering. I had no idea where the hotel was located even though we had been in Avon last year. What a surprise to find out that it's on Simsbury Road almost across from Avon Public Schools offices where I had applied for my teaching position... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are very pleased to read your comments. Our location is unique, and almost all the views from the suites are of our treed surroundings! In the Spring, there is a stream that is visiable from the rooms facing North! We take pride in our clean and well maintained suites, and we are happy to learn that your stay was... More 

1 review
1 of 5 stars Reviewed September 17, 2014 via mobile

I stayed at Residence Inn during my business travel and after the first day my perfume disappeared from the sink counter. Because I was traveling for work, I had very limited stuff so it's hard to misplace it. I gave benefit of the doubt and thought I might have placed it in my bag somewhere but when I came back... More 

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I can imagine how badly you must feel at this point. I can assure you that we do rate honesty as our highest priority, and it starts in the hiring process, then with associate training and followup. I truly apology for the loss. If you would be willling to contact me directly, I will reimburse you for the perfume, and... More 

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Additional Information about Residence Inn Hartford/Avon

Address: 55 Simsbury Road, Avon, CT 06001
Location: United States > Connecticut > Avon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford/Avon 3*
Number of rooms: 100
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Also Known As:
Residence Inn Hartford/Avon Hotel Avon
Residence Inn Avon
Avon Residence Inn

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