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All 2 Avon hotels

Residence Inn Hartford/Avon

3.0 of 5 Hotel   |   55 Simsbury Road, Avon, CT 06001
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Residence Inn Hartford/Avon
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Ranked #1 of 2 Hotels in Avon
A recent review
5 of 5 stars reviewed 1 week ago
Juanita L Mobile, Alabama
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55 reviews from our community

Traveler rating
    14
    23
    11
    6
    1
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18
10
6
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Italian first
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  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at Residence Inn during my business travel and after the first day my perfume disappeared from the sink counter. Because I was traveling for work, I had very limited stuff so it's hard to misplace it. I gave benefit of the doubt and thought I might have placed it in my bag somewhere but when I came back... More

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Mobile, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

This place is wonderful, right down to the ample breakfast selections! The environment has been recently updated and the decor relaxing. The beds were comfortable, rooms clean (no dust to be found anywhere!) and staff very present, pleasant, helpful and courteous. This location is safe and the environment very quiet and conducive to rest. I will be back this winter.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

We are very pleased to read your comments. We take a great pride in keeping our hotel clean, and very friendly! We are happy you enjoyed our Breakfast buffet, with all the variety that we offer. We look forward to welcome you home again this winter! Thanks. More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly clean felt safe and that someone knew I was there. Nice breakfast and perfect room layout for business travel. The staff is attentive and take the time to acknowledge their guests. Appears to have a nice outdoor pool but i was there in March.

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you very much for writing your review. We look forward to seeing you again this Winter! When you come back we can offer you the option of using the pool and exercise facilities of Healthtrax, a short distance away. Lets hope Winter will be a mild one! More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Being staying at Residence in for 3 months and seems more like home to home for me and the crew. Excellent rooms and quality of service cannot be compared to any other hotels I have stayed. Got to mention the ever smiling Maria , who ensues that I always have a room even when the hotel is fully booked.

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for staying with us for an extended length of stay. This is when we really can get to know our guests, and make for a home- like feeling. I know Maria appreciated hearing your compliments. I am pleased we could service your team so well! Thanks for staying with us. Sincerely, Nelson More

Virginia
Top Contributor
69 reviews 69 reviews
42 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 4, 2014

Had the opportunity to stay at this location for several nights in July. Have stayed at other Residence Inn's and this one is comparable to the others (nice large room with kitchen). Front desk staff was extremely friendly, helpful, and greeted me by name all week. Breakfast was well stocked and attended. The room was clean and no issues during... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank so much for writing your review. My staff appreciates your praise. We will continue our best to minimize the inconvencies of the magnetic keys. We strive every day to make your stay the very best. We look forward to welcome you home again! More

Braintree, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

We have been coming to the Marriott Residence Inn Avon for a few years because we have family in the area. I always rebook this hotel because it was a good place to stay while in this area.This is the first time I have put a review on Trip Advisor. I will never stay here again. I booked my stay... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to speak with me. I totally apologize and take responsibility for our shortcomings. We should never have offered you the room that we did. I have had the mattress replaced, and cleaned away the stain. Our mattresses are relatively new; however, by years end all our beds will have new King size mattresses. Thank... More

Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 2, 2014

The room was fine for a short weekend stay. It was nice to have a fireplace and full size fridge. The hotel needs more restrictions on the pool and sports court. The pool was overrun well beyond capacity, and I could hear kids playing on the court after 1 am. Also, the room keys had some issues, I had to... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thanks for your review. I apoligize for the difficulites that you encountered on your weekend stay with us. We did have problems with guests overwhelming our pool and patio area. We have addressed the problems with our keys. We have also taken steps to insure that the Sports Court is not used after 9pm. We hope that you will try... More

Bangor, Maine
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

Hard to describe a perfect hotel stay but this was it. From the check-in with Paul at the front desk who was not just helpful but arranged assistance for our baggage. He also gave us very good advice on a side trip we were planning. The hotel and room were meticulous and when an issue of a defective ironing board... More

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nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for your kind words. My team and I strive to provide every guest with a positive experience and make them feel at home. Good reviews really energize us! Thanks again! More

Burnley, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 28, 2014

We returned after a 2 year absence and the front desk people remembered us which made us feel very welcome. The suites are very comfortable and within walking distance of local restaurants. There are good amenities at the hotel including a good BBQ which we used a couple of times. The suites are good value and clean.

Was this review helpful? Yes
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

Thank you for taking the time to contact us. The response you received from our team is a result of our belief that our guests are really our guests, not "customers". I'm sure you made a very positive impression on the staff during your first visit, which is why they were happy to welcome you "home!" More

Wolcott, Connecticut
Top Contributor
67 reviews 67 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 2, 2014 via mobile

Our stay at the Residence Inn was more out of necessity than for pleasure. We had to relocate due home renovations. We stayed on the third floor, corner room. Let me start by saying that this hotel had both good and bad points. I will say the room was very clean. The cleaning staff was excellent. I can't sing their... More

Was this review helpful? Yes 1
nelson_adame, General Manager at Residence Inn Hartford/Avon, responded to this review

I sincerely apologize for the problems you encountered at our hotel. Thank you for alerting us. We will retrain our staff members to improve service. It was great to learn that Housekeeping was excellent. Had we known your work hours, and that our sidewalk repairs would be so close to your room, we would have tried to find a quieter... More

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Additional Information about Residence Inn Hartford/Avon

Address: 55 Simsbury Road, Avon, CT 06001
Location: United States > Connecticut > Avon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford/Avon 3*
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Also Known As:
Residence Inn Hartford/Avon Hotel Avon
Residence Inn Avon
Avon Residence Inn

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