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3300 North Ouray Street, I-70, Exit 285, Aurora, CO 80011
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Reviews you can trust: Business

84% Do not recommend
2.5 of 5 stars 7 reviews
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By trip type
Business (7)
[ Date ] [ Rating ]
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2 of 5 stars
beakr   8 contributions
Colorado
Apr 5, 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I got stuck in this hotel because my connecting flight was missed and this is the hotel that Frontier put me in. The shuttle bus was slow, the front staff was friendly, the room it self was dirty and the safety lock was broken, the only way I got any sleep was because of a 20 hour day and I... more

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1 of 5 stars
darkangelinsatin   1 contribution
pa
Oct 20, 2008 | Trip type: Business, Couples
0/1 found this review helpful

chose to stay here because it is pet friendly and it seemed nice . i have one pet very calm and clean . not issues with bathroom use or chewing. but when i get home i call my account and i get a charge for damages . called and raised a cane . took a call from lawyers to have... more

Management response from
crystalstar9, sales manager

We truly are a pet friendly property . Unfortunately, the hotel does not recall ever having this experience with this guest, especially to the level of bringing in a lawyer to rectify. We try our best to delight every guest and are quick to respond when issues may occur.

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1 of 5 stars
Ouchmytoenwallethurt   1 contribution
Casper Wyoming
Oct 20, 2008 | Trip type: Business

My husband, myself and our two Boston Terriers checked into the hotel on Oct. 5th of this year. We went to the pool and the weight room. When getting off the eliptical stair stepper I caught my toe on a piece of jagged metal. I reported it on my way back to the room and asked for bandaids. I trailed... more

Management response from
crystalstar9, sales manager

This was an unfortunate incident that did happen at the hotel to a frequent guest. This guest was charged a damage fee due to a pet incident. However, as soon as the guest contacted the general manager, the full amount was refunded, without delay, and the front desk staff was retrained on how to better aid in circumstances like this.

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1 of 5 stars
IowaNeedavacay   1 contribution
Iowa
Jun 19, 2008 | Trip type: Business

Denver was my connecting flight city and the plane had engine troubles. My co-worker and I were told when we arrived in Denver at 9PM that we would be there until 10:30 AM. We did not get our free airline hotel lined up through customer service until almost 11PM due to long lines and weary stranded travelers. We get to... more

Management response from
crystalstar9, sales manager

During this time we were having diffifculties with our shuttle service because we did share it with other hotels. Particularly at night, when airport accommodations was placing distressed passengers, the shuttle was unusually busy, and therefore slow. We understood the discomfort and additional stress slow shuttle service was causing our guests. To rectify, we now have two of our own...

Not bad
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3 of 5 stars
3hour_tourguide   7 contributions
Syracuse, Utah
Jul 2, 2007 | Trip type: Business, Family
2/2 found this review helpful

My family & I stayed at the Crystal Inn while driving through Denver. It is pretty close to the airport & they do have shuttle service (I did not need to use so I can't comment on that). The staff at the front desk was very friendly & accommodating. Our room was very nice and larger than I had expected.... more

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2 of 5 stars
Fool for the Beach   56 contributions
Stamford, Connecticut
Feb 14, 2007 | Trip type: Business, Solo travel
3/3 found this review helpful

Had a cancelled flight one night in Denver, and United put me in this place for free. They picked me up at the airport in the shuttle. The ride was about 30 minutes to the hotel though... There are closer places to stay, Hampton Inn, Marriott Courtyard and Fairfield. Rooms were clean, but very limited amenities, and services. There is... more

Management response from
crystalstar9, sales manager

In Summer 2008, the hotel replaced bed linens. The bedding packages is now all white with comforter. The look is new, clean and inviting.

OK
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3 of 5 stars
gsamx   27 contributions
Ashland, KY
Sep 27, 2005 | Trip type: Business
1/3 found this review helpful

Stayed for a week on business trip last year, it was OK. Rooms were clean, pool was clean. Not much around the hotel, plan to drive some distance for dinner if you don't want to walk to McDonalds or the Flying J Truck Stop. Try to get a room on the side away from I-70 because the trucks are loud... more

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Crystal Inn Also Known As

  • Crystal Hotel Aurora
Address: 3300 North Ouray Street, I-70, Exit 285, Aurora, CO 80011