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DoubleTree Denver Aurora

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13696 E Iliff Place, Aurora, CO 80014-1319
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DoubleTree Denver Aurora
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DoubleTree Denver Aurora
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DoubleTree Denver Aurora
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538 Reviews from our TripAdvisor Community

Traveler rating
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    172
    83
    51
    43
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131
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsbluff, Nebraska
2 reviews
5 of 5 stars Reviewed yesterday NEW

outstanding in all areas from check in to breakfast personnel to room service, everyone we meet were very kind and attentive, would recommend this to anyone who asks, even shuttle service was great to use

Review collected in partnership with DoubleTree by Hilton

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Fairplay, Colorado
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Traveling for business each week is mostly fun but sometimes there is an establishment that rates a review - good or..... less than good. This hotel is less than good. I arrived shortly after 1:00 pm to check in. About 20 feet away from the front desk the check in girl asks me loudly if she can help me. Not... More 

Was this review helpful? Yes 1
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for taking the time to review your recent stay as direct feedback is extremely important. It tells what we are doing well and what we can do to improve. And, you are absolutely right! Your arrival should have been handled in a totally different manner. I am deeply sorry that it wasn’t. I will be working with each... More 

Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This was like a prison sentence. We were forced to stay here because of a soccer tournament, one of those "stay and play" things. If that wasn't terrible enough, we get to our room and it's about the size of closet with two small beds and there's five of us! Next, the pool is so filthy that I refused to... More 

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review. I apologize that you did not enjoy your stay with us. And, I am sorry that the pool did not meet your standards. Our pool did get a lot of use during the soccer tournament and our maintenance team did regularly check and monitor the condition of the pool. I hope that when your travels... More 

Torrance, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of the nicer Doubletree's I have visited and stayed in. Felt more like full Hilton. Clean, roomy and nicely laid out and decorated hotel. Check-in and check-out were easy. Staff was friendly and helpful.

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for your business. And, thank you for the compliments about our service, cleanliness and the hotel in general. I am delighted you enjoyed a pleasant stay. Please come back and stay with us again soon. If I can assist with your next reservation, please feel free to contact me at David.garon@hilton.com. More 

Creedmoor, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was great. Staff were friendly and the immenities were nice. Breakfast was great and restaurant staff was excellent, especially Dominique. She was my waitress every morning. The room was fresh & clean. However, there was a big lump of hair in the tub train when I arrived, but I removed it and it was all good. I loved... More 

Review collected in partnership with DoubleTree by Hilton

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for the many compliments and your 5 for 5 review regarding your stay at the DoubleTree by Hilton- Denver/Aurora. We are glad you had a pleasant and enjoyable experience. Dominique has already heard your kind comments. We look forward to your return as it will be our pleasure to serve you again. If I can help with your... More 

Orange County, California
1 review
1 of 5 stars Reviewed 2 weeks ago

We had a couple of rooms over this past weekend. Upon arrival Erin was the clerk whom checked us in. Her attitude seemed as if she either wasn't interested in being at work or she simply didn't wish to assist our party. She was rude and quite short. We ended up walking around the lobby before a different employee told... More 

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for commenting on your stay. We always appreciate hearing directly from our guests. Please accept my most sincere apology for the frustration and inconvenience you experienced while with us. I am sorry we failed to meet both your and, frankly, our standards of customer service. Upon seeing your review, I immediately spoke with our Front Office Manager to... More 

Grand Junction, Colorado
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was easy and desk people were very courteous. The rooms were clean and the bed and pillow was comfortable. The complementary breakfast that we got was awesome. Check out was simple and easy too.

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for the many compliments about your recent experience at the DoubleTree by Hilton- Denver/Aurora. I'm pleased to see you enjoyed our service and had a pleasant stay. Hopefully, you will soon return to our hotel so we will have the pleasure of serving you again. If I can help with your next reservation or have a question about... More 

Albany
1 review
5 of 5 stars Reviewed 3 weeks ago

Despite arriving on short notice and being unsure of the length of our stay due to a family emergency, the hotel staff at the DoubleTree Denver Aurora(Operations Manager, Eryn Schatz in particular) were very compassionate and accommodating to our needs. The level of professionalism courtesy they displayed was above and beyond any expectation we have ever had when traveling. In... More 

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank You! Thank you for the 5 for 5 review of your recent stay. Your many compliments about our service and our hotel are greatly appreciated – especially your kind words about Eryn. I hope that you can soon come back to the DoubleTree by Hilton – Denver/Aurora – but under better circumstances! If Eryn or I can help with... More 

Col Springs, CO, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, comfortable, but not new...bathrooms are very small and dated. Nice pool and hot-tub for relaxing after seminars or conventions. Not very quiet in the evenings, especially in the hallways...children and inconsiderate guests make a quiet night almost impossible. The hotel is not located in the best of neighborhoods, caution when going-out for meals is advised.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for your business as both are very much appreciated. I’m glad you found our hotel “nice”, “comfortable and that you enjoyed our hot tub and pool. Please note our Front Desk is open 24 hours a day to assist with any noise issues. I hope that when your travels bring you back to the... More 

Sheridan, OR, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I needed to utilize the shuttle service and found the service to be top notch. The drivers were very courteous and open to going the extra mile to accommodate requests. The warm cookie at check-in as a nice touch.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your 5 for 5 review. Your compliments about our free shuttle service are very much appreciated. I hope your travels will soon bring you back to our hotel as it would be our pleasure to you here with us again. There will be another freshly baked, warm cookie for you when you check in. If I can... More 

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