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DoubleTree Denver Aurora

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13696 E Iliff Place, Aurora, CO 80014-1319
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DoubleTree Denver Aurora
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DoubleTree Denver Aurora
DoubleTree Denver Aurora
DoubleTree Denver Aurora
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583 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
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    (583)
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    (116)
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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Unlike the many negative reviews for this property, I had a pleasant experience. The lobby/ reception area is upscale and the staff pleasant. My room was clean and contemporary. The low shower head did not effect me as i am 5foot 7. I agree with other reviewers that 2 bath towels is not enough. A third would be nice. Overall... More 

Was this review helpful? Yes
Cape Canaveral, Florida
3 of 5 stars Reviewed 2 days ago NEW

Our room was very comfortable and quiet. The shuttle bus drivers were amazingly nice and helpful. We had breakfast in the restaurant and ALL of the servers were so nice and friendly. If it wasn't for the dark haired front desk lady (the older one, not the young) I would give your place a 5. But each time we went... More 

Was this review helpful? Yes
Denver, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The Heating and Cool system needed to be clearly labeled. Due to the Air-conditioning system appears to operate directly from the Unit when it really is controlled by the wall unit should be marked on the Air-conditioning unit that the Air conditioner is operated from the Wall control. Reason the room was extremely hot and I thought the Air-conditioner unit... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and important feedback. You are correct and we agree that we do need to better label the operating instructions on the heating/air conditioning units. We are already working on the language for the label. I hope that you will soon have the opportunity to come back to our hotel and see the newly placed instructions.... More 

Wichita, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I would recommend that no person taller than 5' 5" not stay at this hotel because you will not fit under the shower head. The beds are short, the carpet in the room that we had was disgustingly sticky, the T.V. volume did not work, they knew 3 people were to be in this room yet there was only 2... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review as guest feedback is always welcome. I sincerely apologize for the inconveniences and frustrations you experienced during your stay. We have already taken steps to correct many of the issues that you encountered. Our outside carpet maintenance company is aggressively shampooing carpet. We are installing a “gooseneck” in many guest rooms to increase the height... More 

Aurora, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel lobby is nice, but that's where it ends. The bar and room service menu was limited or they ran out of popular items. The finishes and furnishings are outdated and there are stains on the carpet everywhere. It just feels old and outdated and the mood is just sort of sad. It was fine, but I wouldn't stay... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for your business. We are addressing the carpet issue as we are aggressively working with our outside carpet maintenance vendor to partner with us and increase the frequency of shampooing carpet throughout the hotel. We are have also already replaced some guest room furnishings including guest room lighting, seating and mattresses and will continue... More 

VICTORVILLE, United States
1 review
3 of 5 stars Reviewed 1 week ago

I stayed hereon business for two weeks. The carpets were a disaster and the bathtub felt like it had grains of sand stuck to the bottom. The staff were all very friendly and helpful, however, I would not stay there again due to the conditions of the room. You can find better for the same price range.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for staying with us and for your comments. Guest feedback is very important as the information gives us direction on what we are doing well and what we need to do to improve. Your comments about our service are very much appreciated. And, we are aggressively working on improving our carpet maintenance program as are contracting with an... More 

2 reviews
2 of 5 stars Reviewed 1 week ago

I won't stay here again. Don't book thru a 3rd party. U could get whatever is left, and not what u paid for. 😕 Not impressed and i travel a great deal. Pay a few more bucks to get better service and nicer venue...u deserve it!

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your feedback about your recent stay. I apologize that your experience did not meet your, or frankly my, expectations. And, I am sorry that you felt you were treated differently having booked through a third party as that is definitely not the culture of this hotel. I hope you when your travels bring you back to the... More 

Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked this Double Tree hotel after I got impressed with the same one in Chicago downtown, but unfortunately this one is totally different. I booked 11 nights for 2 queen beds room. The rooms is wide with a very dirty carpet. We even couldn't take off our shoes first night. Room obviously poorly maintained. The breakfast also poor but... More 

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

I apologize for your poor experience at our hotel. We certainly care about each and every guest and have taken your feedback very seriously. We are working on improving our carpet maintenance program as have contracted with an outside vendor to work with us to resolve the problem very quickly. I hope you can consider what you recently experienced as... More 

Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When I checked in Lenya was super helpful & nice. So far that is the standard here I am pleased to say. The bathroom is new and very clean. Great rooms & view. Highly recommended. The driver David was extremely courteous and helpful. The only complaint is that the panel on one of the elevators was not working.

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your business and for your 5 for 5 review of your recent experience. And, thank you for the many compliments about our service and the hotel in general. Certainly, Lenaya will hear your kind words. I hope you will soon have the opportunity to return to our hotel as it would be our pleasure to serve your... More 

Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago

When we arrived we were greeted by polite staff, and a nice lobby. After getting to our room we discovered the room we were issued was not the room we originally booked. We purchased a room with a fridge and microwave. I was told this was because we booked on Expedia and rooms were subject to change based on availability.... More 

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and letting us know of the issue you encountered while with us. Please accept my most sincere apology in that you experienced this problem. We have contacted our outside contractor who handles our laundry and corrections have been made. We have also retrained our Housekeeping team to improve their inspection of the sheets and towels... More 

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