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DoubleTree Denver Aurora

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13696 E Iliff Place, Aurora, CO 80014-1319
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DoubleTree Denver Aurora
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664 Reviews from our TripAdvisor Community

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Pekin
1 review
5 of 5 stars Reviewed 2 days ago NEW

Outstanding stay at this hotel! The hotel was very clean and a professional/kind staff. I was travel for training in the area and always enjoyed my stay. The restaurant has always served great meals. Their van pick-up service was outstanding and ready to assist in coming or going.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Don C
Aurora, Colorado
1 review
2 of 5 stars Reviewed 2 days ago NEW

Lets see, I stayed for 11 days and my room was never vacuumed, there was a mouse in my room, room cleaning never figured out that once laundry is turned in, laundry bags need to be replaced in the room. The restaurant in the hotel opens at 6:00am and features a buffet, Only on rare occasions was all the food... More 

Helpful?
Thank Keith D
Portland, Oregon, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

This was the worst experience in customer service (front desk mainly) that I have EVER experienced in all my years of business travel. Rooms are filthy and carpets are so stained and soiled and smelled of musty cigarettes that you wouldn't want to step any bare foot to it.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jodi G
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your feedback as hearing from our guests is very important to us. I am very sorry and do offer my deepest apology that your guest room’s cleanliness clearly did not meet your, or our, standard. We have taken your comments seriously and are retraining the room attendant that prepared your room. Improvement is already evident. We do... More 

Cape Town, South Africa
1 review
4 of 5 stars Reviewed 4 days ago NEW

I had a good experience. The check-in process was smooth. I was offered water as an hhnours member. The shuttle service was great. Friendly staff at reception, shuttle driver and at breakfast. The only thing i did not like was lack of variety of foods at breakfast. Same menu the whole week was a bit too much

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tshifhiwa M
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for choosing to stay at the DoubleTree by Hilton - Denver/Aurora. And, thank you for your many compliments about your experience while with us. Please note that in addition to our daily morning buffet, we do offer a variety of options on our ala carte breakfast menu. When your travels bring you back to... More 

McLean, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed here one night for business. This is a very comfortable and clean hotel as one would expect with a DoubleTree. The room was clean and the bed was comfortable. The elevator is a bit dated and slow but overall a great hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Humberto V
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for the staying the DoubleTree by Hilton - Denver/Aurora is a “great’ hotel. Wow!! Also, I’m pleased to note you found your guest room clean and comfortable. We hope you will soon return to our hotel as it would be our pleasure to serve you again. If I can help with any future arrangements,... More 

aurora, United States
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel as a staycation. The pool/spa was nice for the kids, but uses Bromine instead of chlorine, I think. I say that because I had a reaction and my wife who was a competitive swimmer could tell it was bromine. Over all the staff was very pleasant and friendly just not very timely with room service... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kevin N
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for choosing to stay at the DoubleTree by Hilton – Denver/Aurora for your staycation. Your feedback about our service, our daily breakfast buffet and the pool are important to us appreciated. And, yes, we are working on plans to replace our double beds with larger queen beds. When you need another stayccation, I hope you will choose to... More 

albany, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff at the front desk here were extremely helpful and very professional. The hotel lobby was beautifully decorated and the business center excellent. They had especially nice things for Hilton Honors members - quiet room on HH floor with great views of the mountains and included buffet breakfast, free WiFi in addition to the special welcome and warm chocolate... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jean H
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Wow! Thank you! Thank you for your 5/5 review and for the many compliments about your stay at the DoubleTree by Hilton – Denver/Aurora. I’m delighted you enjoyed our service and were also able to take advantage of many of our amenities. I hope you will soon have the opportunity to stay with us again. We certainly will have another... More 

Jacksonville, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

Just a heads up....if you need internet, plan on paying for it ($12.95/day if you're not a Hilton Honors member). There are several public access computers in the lobby. Also, no breakfast is included in your room rate. It is additional if you want to eat in the hotel restaurant. It's a nice hotel with good parking and a great... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 265debras
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for the review of your recent experience at the DoubleTree by Hilton – Denver/Aurora. Your feedback is very much appreciated. I’m glad you enjoyed your stay and found our hotel “great”. Please note that we do offer packages that bundle together your guest room and/or breakfast and internet access into one attractive rate. I hope your future travels... More 

Homestead, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for business, and everyone was very nice. The gladly pick you up at the airport, with delicious cookies on hand. The breakfast is also delicious, and no matter how cold it is outside you can always enter the pool. The staff in the lobby is always willing to help with any issues, I didn't have... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia P
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for staying with us here at the DoubleTree by Hilton - Denver/Aurora. I’m glad you enjoyed our service, the famous DoubleTree cookie as well as restaurant. I hope that we will soon have the privilege of serving you again. If I can assist with your next reservation, I am available at david.garon@hilton.com. More 

Strasburg, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great experience overall! The staff was professional but also had a sense of humor. The food was very good. The room was comfortable & clean. We do not stay in hotels often, but we will be back the next time we stay in Aurora overnight!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alisha G
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your 5 for 5 review and for your business. I’m delighted you enjoyed our service and found your guest room to be clean and comfortable. We do look forward to your return as it would be our pleasure to have you here at the DoubleTree by Hilton – Denver/Aurora again. If I can assist with your next... More 

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