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All 50 Aurora hotels

DoubleTree Denver Aurora

3.5 of 5 Hotel   |   13696 E Iliff Place, Aurora, CO 80014-1319
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68%
Ranked #11 of 50 hotels in Aurora
A recent review
3 of 5 stars reviewed yesterday
Jill K San Clemente, United States
  • Reviews (387)
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387 people have reviewed this hotel

Traveler rating
    136
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
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  • Any
English first
San Clemente, United States
1 review
3 of 5 stars Reviewed yesterday NEW

I've never been made to feel as if I was walking on egg shells in a hotel until the minute I stepped into this hotel. From the moment we checked in, the front desk staff was rude and made it quite obvious that they were not planning on delivering excellent, even average, customer service.

Review collected in partnership with DoubleTree by Hilton

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McKinney, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Customer service was excellent. The room was very clean and the bed was super comfortable. They let me check in early so I could get some rest after being up for over 32 hours. I would stay here again and recommend it to any friend and family.

Review collected in partnership with DoubleTree by Hilton

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Woodbury
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Very mixed review about this hotel. Stayed here as part of a group, so I had no choice where I stayed. The positives: overall friendly staff, especially morning food service (but not totally consistent), room was a good size and generally comfortable. Negatives: smoking! They still have a couple of rooms where smoking is allowed. If you are unfortunate enough... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for taking the time to provide feedback about your recent stay. I am glad you found our team members to be friendly and your guest room comfortable. I do apologize for the problems you encountered with Housekeeping, especially the cleanliness issues. The hotel’s Housekeeping Manager has addressed the issues you have raised. Since your stay, we have completed... More

Aurora, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel for business several times years ago, which is why I chose it for this trip. Very sad to see that service has totally gone out the window at this hotel. I'll find a different hotel next time I need to be in this area.

Review collected in partnership with DoubleTree by Hilton

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for your business. I offer my most humble apology that our service did not reach the same levels you had experienced in the past. Recently, I have personally led a number of customer service training sessions for our team members. I am confident that if you decide to stay with us again, you will... More

Denver, United States
1 review
3 of 5 stars Reviewed 1 week ago

The rooms were not as clean as I would have liked. Bath tub did not drain right away. Overall, the service was adequate. Shuttle service was promised, but was not recorded in the desk book for all clerks to see, so did not use the shuttle. This was for the THS 40th Reunion and there was probably at least 15... More

Review collected in partnership with DoubleTree by Hilton

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for the review of your recent stay. And, thank you for your and your group’s business. I am sorry and do apologize that we did not meet, nor exceed, your expectations in several areas. I have spoken with the entire team and reminded them of the importance of our attention and focus to the details. I hope that... More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I should have reviewed this last year but I had forgotten to. We stayed here in May of 2013 to visit my wife's aunt who lives in Aurora. We opted for the breakfast package and were glad we did. The breakfast buffet was very good. The service and housekeeping were good as were the helpful people at the front desk.... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for taking the time to write the review of your stay at the DoubleTree by Hilton – Denver/Aurora. And, thank you for your 5 for 5 review of your experience. I hope that when you are again visiting family, you will return to our hotel. When you are ready to make a reservation, please feel free to reach... More

Aurora, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

We had a nice stay at the hotel. However, we were stranded at the Nine Mile Station waiting for our shuttle back to the Hotel. After a few phone calls and waiting 50 minutes in the parking lot with a crying 10month old baby, We called a cab for a ride back to the hotel. The front desk personnel didn't... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for staying with us. I apologize for the problem you encountered with our shuttle service. I hope you have the confidence in me and the hotel’s Front Office Manager that we have addressed the issue and have taken steps to improve the shuttle’s dependability. I have also spoken with the front desk team to... More

Orlando, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

Due to flight delays and arrival at hotel in the early morning hours, the staff was very helpful and expeditious in getting me checked in. During my stay, the staff was courtious and greeted me with a smile and were always willing to help with any questions I had.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Delighted!! Thank you for your 5 for 5 review of your recent stay at the DoubleTree by Hilton – Denver/Aurora. I am pleased that we met, if not exceeded, your expectations. Your many compliments about our service is being shared with our team members. I hope that when your travels bring you back to the greater Denver area, we will... More

Colorado, United States
1 review
2 of 5 stars Reviewed 1 week ago

Was extremely disappointed with my experience at this hotel in regards to reservations and staff. Sadly, I wasn't alone in their ability of the staff to get reservations right. While walking my daughter to her car to go to another location because of the reservation screw up we ran into a couple sitting in their car desperately trying to reach... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for providing us valuable feedback regarding your reservation. Guest comments are welcome and important as they give us clear information as to where improvement is needed. I sincerely apologize for the problem you encountered. Please have the confidence in us that what you experienced is not our usual standard. I hope that when your travels bring you back... More

Dushore PA, United States
1 review
5 of 5 stars Reviewed 1 week ago

The facility is top of the line with excellent rooms, clean, healthy and plenty of space, excellent service at front desk, excellent shuttle drivers, excellent food, excellent conference rooms, and a wonderful can-do attitude by all employees. They want you to enjoy your stay and both my wife and I did.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Absolutely delighted that you had such a great experience at the DoubleTree by Hilton – Denver/Aurora. Wow!! Thank you for your 5 for 5 review. And, thank you for your many compliments about our service and the hotel in general. I hope that we will soon have the opportunity to serve you again. If I can help with your next... More

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Additional Information about DoubleTree Denver Aurora

Address: 13696 E Iliff Place, Aurora, CO 80014-1319
Phone Number:
Location: United States > Colorado > Aurora
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Denver Aurora 3.5*
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Also Known As:
Doubletree Denver Aurora Hotel Aurora
Doubletree Hotel Denver Southeast
Doubletree Hotel Aurora

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Best Value Hotel in Aurora #9 Business Hotel in Aurora
Hotel Class
Official Description (provided by the hotel)
Attractive Suburban Hotel in glass-&-brick building with 6-story Atrium. ... more   less 
Number of rooms
248

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