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Extended Stay America - Denver - Aurora South

2.0 of 5
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13941 East Harvard Avenue, Aurora, CO 80014 (Formerly Homestead Studio Suites - Denver - Aurora)
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1 room 1 adult
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Extended Stay America - Denver - Aurora South
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107 Reviews from our TripAdvisor Community

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Denver, Colorado
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been here since September 2015. Yes they were dealing with a remodel and they handled it well. The rooms are clean and staff is kind and knowledgeable. I am reading all these bad reviews and I think they may be talking about somewhere else. As a resident, motel living with my teenage daughter is not ideal. However, they... More 

Helpful?
2 Thank Kerri P
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff and property. We are pleased to know you that we were able to accommodate your needs with our comfortable rooms and friendly customer service. I’m thrilled that you found our hotel to be a great value. Thank you again... More 

Sacramento, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 13, 2015

My daughter and I were passing through and chose this hotel in order to avoid restaurant meals for a couple nights. I have enjoyed stays at numerous Extended Stays. The price point is lower, so I have never expected high quality. I expected simple furnishings, clean room and surroundings. This place is a disaster. There majority of the rooms were... More 

Helpful?
1 Thank SacramentoFan
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will make sure we are walking the property frequently as well as making sure we are carefully inspecting our rooms. Your feedback is very important to us, so thank you for sharing.... More 

Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 23, 2015

Room 255 "non-smoking" smelled like a chain smoker had locked himself in it for a month and never opened the door. LaShonda apologized and opened the windows to "let the room air out". The smoke detector had been ripped off of the wall and was sitting on the shelf in the "closet" which had no hangers. The stained carpet clearly... More 

Helpful?
1 Thank Scott B
1 review
4 of 5 stars Reviewed August 21, 2015

Family did not stay at the address of this weblink , however we did stay at the same franchise just 4 blocks away at 14095 East Evans. The management staff was amazing in getting us in and making sure we were comfortable and welcomed. And this even included needs with the housekeeping staff. I did feel as though the maintenance... More 

Helpful?
Thank EM. B
Gun Barrel City, Texas
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 28, 2015

This Extended Stay was NOT one of our greatest experiences. Folks working there tried to make it better. But we will not be going back unless this is all there is. But to give them credit the exterior was being upgraded, but the grounds needed a lot of work. Towels were not very good and you had to check out... More 

Helpful?
Thank Vic P
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that we did not meet your expectations. To uphold our company's high standards, we will be undergoing a renovation and will be closely monitoring our linens. I am grateful for the feedback you provided so we are able to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

horrible management Tori s rude, disrespectful, and non professional to guest and employees!!!, shes also quick to call cops on you and switch up story when they arrive and also nothing was done because she was in the wrong!! she is heartless and beyond rude don't care if you have kids, pets or your stuff in room !!! this hotel... More 

Helpful?
1 Thank Suki C
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that we were unable to grant you an extension on your payment for the room. In response to your feedback, I am talking with all Guest Service Agents to make sure we are all letting guests know payment is due by 11:00am. We continually work... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 12, 2015 via mobile

The toilet was broken and ran continuously. Had to turn the water off at the wall. No shampoo in the room as a matter of policy. No hair dryer at all. Pretty much a dump. When I called to get shampoo, they wanted me to hike to the lobby and get it. Not what I would call great customer service.

Helpful?
Thank David C
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

I visited the front office last week. Jasmine was extremely helpful in every sense of the word. She was extremely helpful and polite. I would recommend this hotel to anyone just based on her attitude.

Helpful?
1 Thank Andrew B
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our front desk staff! I am glad to read that you were pleased with our service and your stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

1 review
5 of 5 stars Reviewed February 26, 2015 via mobile

Staff very helpful. Teri excellent with helping out with any problem. All staff excellent. This hotel is run with excellent people. I would recommend this hotel to others. Rooms are clean. I have had no problems with staying here.

Helpful?
Thank Ron K
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the Manager, the staff & the hotel. We are so thankful to hear that you were happy with the hotel & have enjoyed your stay! Thank you again for your kind words. The staff and I would love to provide you... More 

durango,co
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed February 24, 2015

Checked in and went to room around 3:30pm. Bed wasn't made and room not cleaned moved me to another room. It was ready but didn't realize until the next morning there was no way turn the shower on. The diverted lever was gone. No stopper so couldn't take a bath either. Called but no response. Having a snow storm so... More 

Helpful?
1 Thank mfh1usa
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the shower in your room is truly regrettable. We are very sorry for your experience, we should have offered to switch you rooms. As this hotel’s manager, I can assure you that I would be more than willing to... More 

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