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Extended Stay America - Denver - Aurora South

2.0 of 5
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13941 East Harvard Avenue, Aurora, CO 80014 (Formerly Homestead Studio Suites - Denver - Aurora)
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Extended Stay America - Denver - Aurora South
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Ranked #24 of 51 Hotels in Aurora
A recent review
5 of 5 stars Reviewed April 28, 2015
Andrew B Aurora, Colorado
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103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gun Barrel City, Texas
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This Extended Stay was NOT one of our greatest experiences. Folks working there tried to make it better. But we will not be going back unless this is all there is. But to give them credit the exterior was being upgraded, but the grounds needed a lot of work. Towels were not very good and you had to check out... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that we did not meet your expectations. To uphold our company's high standards, we will be undergoing a renovation and will be closely monitoring our linens. I am grateful for the feedback you provided so we are able to... More 

1 review
1 of 5 stars Reviewed June 19, 2015

horrible management Tori s rude, disrespectful, and non professional to guest and employees!!!, shes also quick to call cops on you and switch up story when they arrive and also nothing was done because she was in the wrong!! she is heartless and beyond rude don't care if you have kids, pets or your stuff in room !!! this hotel... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 12, 2015

The toilet was broken and ran continuously. Had to turn the water off at the wall. No shampoo in the room as a matter of policy. No hair dryer at all. Pretty much a dump. When I called to get shampoo, they wanted me to hike to the lobby and get it. Not what I would call great customer service.

Was this review helpful? Yes
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

I visited the front office last week. Jasmine was extremely helpful in every sense of the word. She was extremely helpful and polite. I would recommend this hotel to anyone just based on her attitude.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our front desk staff! I am glad to read that you were pleased with our service and your stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

1 review
5 of 5 stars Reviewed February 26, 2015

Staff very helpful. Teri excellent with helping out with any problem. All staff excellent. This hotel is run with excellent people. I would recommend this hotel to others. Rooms are clean. I have had no problems with staying here.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the Manager, the staff & the hotel. We are so thankful to hear that you were happy with the hotel & have enjoyed your stay! Thank you again for your kind words. The staff and I would love to provide you... More 

durango,co
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed February 24, 2015

Checked in and went to room around 3:30pm. Bed wasn't made and room not cleaned moved me to another room. It was ready but didn't realize until the next morning there was no way turn the shower on. The diverted lever was gone. No stopper so couldn't take a bath either. Called but no response. Having a snow storm so... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the shower in your room is truly regrettable. We are very sorry for your experience, we should have offered to switch you rooms. As this hotel’s manager, I can assure you that I would be more than willing to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

First of all I never write reviews for hotels. However I feel obligated to voice my opinion regarding my one day stay here. Prior to checking in the day before I contacted the hotel to ask for a early check in to be able to work online from the comfort of my room. I asked the manager if it was... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 10, 2015 via mobile

I really appreciate the smoking room option, it snows randomly & often so not having to put on layers to go outside is excellent. The bed was Super comfortable, I enjoyed my Stay-cation. Only complaint I have, there was no coffeepot, the dishes, utensils & pots that come with room was incomplete.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

was treated very rudely by the morning manager when asked to get my deposit back she came in with an attitude like she was drinking all night. Was yelled at and told I couldn't get deposit til she was ready

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize if our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your comments to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 6, 2015

The first day was an inconvenience.. the downstairs smoking room I requested was not clean..I have arthritis so hauling luggage up stairs is not an option for me but not a big deal they'll get the room cleaned and I can switch the next day..I was more than ok with this.. and expected the room to be in good repair... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Victoria - Thank you for bringing this to our attention. The situation you described regarding the lack of cleanliness is unacceptable. Please accept our apologies. To make sure your experience is not repeated, we will retrain our housekeeping staff to ensure our rooms are always cleaned thoroughly prior to our guest's arrival. Thank you again for sharing your experience with... More 

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