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Catalina Canyon Resort & Spa

3.0 of 5 888 Country Club Drive, Avalon, Catalina Island, CA 90704
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Catalina Canyon Resort & Spa
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Catalina Canyon Resort & Spa
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484 reviews from our community

Traveler rating
    164
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    79
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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2 reviews
3 of 5 stars Reviewed 2 days ago NEW

My family and I visited this hotel for a weekend stay. When we arrived, we had a terrible room. It was bad and outdated. The lights didn't work for the most part and there was grey spots on the blanket. In addition, there was rust in the toilet. However, we transferred rooms and it got a lot better. It was... More 

Was this review helpful? Yes
Carlsbad, California
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed one night @ Catalina Canyon Resort and Spa last week. We had a terrific price via Hotwire, which is why I took a chance for our family of four. The staff was excellent. The shuttle drivers were wonderful (too far to hoof it without the shuttle service). The location is great for being outside the main drag - with... More 

Was this review helpful? Yes 1
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for the positive review and the kind comments about the staff. I will look into the pool. I know we had to lower the temp with the water conservation, but I don't want it to cold. We are planning on renovating the restaurant after the first of the year. I hope you will come visit us again and... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2014 via mobile

I stayed here last night with my husband and we liked it.The inside of the room looks brand new. I reserved on booking.com and THEN read the reviews on here, so I made sure I requested a renovated room. It was 103 dollars, I probably wouldn't pay more than that. The restaurant opens a bit late at 8am, so we... More 

Was this review helpful? Yes 2
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

I'm so glad to liked your stay. The ping pong table is a huge success. It's great to see all the families out side playing. We just started up are renovations again. Once all the rooms are done everyone will have a newly renovated room. The restaurant has limited hours now that we are in the winter season. I'm sorry... More 

Long Beach, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 21, 2014

We just returned from a one-night stay at the Catalina Canyon Resort. I took my husband for his birthday as he had never been to Catalina. We really enjoyed ourselves. I will say that I bought a Groupon so our room was like only $139 and worth every penny. When we arrived on the island, we were greeted by the... More 

Was this review helpful? Yes 3
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for such a great review. The renovated rooms are very modern and very comfortable. That two block hike can be tough, so I'm so glad the shuttle was able to meet your needs. I hope your able to bring your husband back again next year. Thanks you for staying with us and taking time to write a review. More 

Costa Mesa, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 17, 2014

This hotel is very old and does not look like the pictures. Our room smelled of mold and I came home with bed bug bites on our faces and arms. The service was also lacking and bag service included an open door with everyone's luggage there. I could easily walk in and just take what I wanted.Also, the transportation from... More 

Was this review helpful? Yes 3
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for taking the time to write a review. I'm sorry we didn't meet your expectations. We have started a renovation to bring the hotel to a higher level. I had the hotel inspected by our pest control and he saw no signs of bed bugs. Thank you again for your review. More 

Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 24, 2014

Prior to arriving, it was difficult to reach the hotel as they don't often answer their phone or you get put on hold for over 5 minutes. When they finally answered, the man was rude, terse and barely answered our questions. The hotel notes indicate it's possible to have a rollaway bed brought into the room. Upon arrival, however, we... More 

Was this review helpful? Yes 4
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Hello Bostonbajan, On behalf of our establishment, we sincerely apologize for the inconveniences we may have caused you and your party during your stay with us. We strive to do our very best to assure all our guest enjoy their stay with us, as if it's their, "Home away from home." We are currently going though some changes with our... More 

San Diego
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 23, 2014

We were here a couple of years ago and it didn't seem as bad as this time. Staff seems overworked, robotic - ally did duties. Trapped in bathroom in room because door would not open. Room smelled like mildew or worse. Carpets lumpy and awful, blinds broken. No do not disturb signs available (the were out we were told) so... More 

Was this review helpful? Yes 7
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for taking the time to relay your observations. I have received a couple requests to offer coffee in the morning when the restaurant is closed and we have started that recently. We have also added muffins. The restaurant will be closing after the first of the year to be renovated. We have also started renovating the last of... More 

Irvine, CA
Contributor
19 reviews 19 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 21, 2014

We just returned from a one-night stay at the Catalina Canyon Resort on Catalina Island. This room was part of a Wyndham package for attending a timeshare tour. When we arrived on the island, we were greeted by the hotel van. He drove us up to the hotel, which is a steep two-block road behind the golf course. We were... More 

Was this review helpful? Yes 3
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you so much for the positive review. The renovation has started up again. We are working on the rest of the guest rooms now. The lobby and the restaurant will begin after the new year. We had to stop the work in the lobby for summer. We can't wait till it's all done. I hope you will visit us... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014

Very happy with recent 3 night stay in a renovated room. Made a big difference over previous stays for many reasons, but especially glad there was a microwave and mini fridge, which was very convenient! Had breakfast on balcony with coffee from their new Keurigs. Hint: bring extra flavors if you want them or tea. Decaf was all that was... More 

Was this review helpful? Yes 2
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

The renovated rooms are beautiful and I agree four people in a room will be tight. We just started renovating the last section of the guest rooms. Thank you for the positive comments on the staff. I've only been here since October, but I'm getting positive responses on the staff. I've received a couple requests for tea and I'm looking... More 

Oakland, California
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 7, 2014

When we arrived at the hotel, they'd lost our reservations. We asked to use their computer to see if we could find our confirmation, and the woman behind the desk said "Sorry, we only have one computer. You have a phone, don't you?" We spend the next 90 minutes on the phone trying to sort out their mistake whilst they... More 

Was this review helpful? Yes 6
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for taking the time to write a review. I really appreciate you letting me know about the problems you had. Your comments will only help us improve. It should never take 90 minutes to check in. I'm so sorry for the service you received. I will get this fixed ASAP. I hope you will give us another chance. More 

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Additional Information about Catalina Canyon Resort & Spa

Address: 888 Country Club Drive, Avalon, Catalina Island, CA 90704
Location: United States > California > Catalina Island > Avalon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Catalina Canyon Resort & Spa 3*
Number of rooms: 75
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Also Known As:
Catalina Canyon Hotel Avalon
Best Western Avalon
Catalina Canyon Resort And Spa
Catalina Canyon Resort & Spa Catalina Island/Avalon, CA
Hotel Style:
#4 Spa Hotel in Avalon

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