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Catalina Canyon Resort & Spa

888 Country Club Drive, Avalon, Catalina Island, CA 90704
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1 room 1 adult
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Catalina Canyon Resort & Spa
Catalina Canyon Resort & Spa
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560 Reviews from our TripAdvisor Community

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Hertfordshire, England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I booked the Canyon Resort & Spa for my fiancé and to spend a couple of days in Catalina to see in the New Year. A few days before we were due to leave I phoned the hotel to ask if we could upgrade the room. The conversation was confusing and ended with them telling me "you will know when... More 

Helpful?
1 Thank JMGA2015
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

Thank you for your resent review. I'm sorry for service you received at check in. I will look into this. We finished renovating the guest rooms and restaurant. We still have some more to do: elevators, sidewalk, entrance to property, internet and landscaping. We are working very hard to stay out of stage three drought. With the resent rains and... More 

La Mesa, California
1 review
2 of 5 stars Reviewed 5 weeks ago via mobile

Very disappointing!!! Lots of maintenance issues, ice machine out of order, reading light, etc. slow internet, cold 'heated' pool, restaurant not open due to renovations. Didn't provide coffee in room two days providing reason as barge not delivered yet. Overall, the staff didn't respond in a manner that showed a desire to ensure the guests were taken care of sufficiently.

Helpful?
Thank pkwilliamson40
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

I'm very sorry that the ice machine was out of order on your floor. We have two working ice machines located on the property. With the water restrictions we have on the island the ice machine have been turned off. Being the only hotel with a pool and having water restrictions the pool is set at 78. Thank you for... More 

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Fountain Hills, Arizona
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 11, 2015

The trip from town up to the Catalina Canyon Resort should have told us that access to rooms would be difficult. Just getting to the front desk was DOWN a steep slope. Being handicapped, it was difficult for me to get to anything but our room. There is NO view from the resort that we could see. The drought has... More 

Helpful?
Thank Candace R
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

I'm so sorry you had a difficult time getting in. We are working at making the property better wheel chair accessible. We are changing the front entrance of the building this winter. Hope to break grown in a few weeks. The steep hill will go away. I'm so glad you go to try the Prime Rib. We are very excited... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 5, 2015 via mobile

Stayed at hotel for 3 nights, credit card hold was processed 2 times and was not refunded! No one at the hotel could answer my questions 3 weeks later and no reply from emails or voicemails!!! Hotel was average for island and price per night! Resturant on hotel grounds was horrible! Asked for my burger to be well done, thought... More 

Helpful?
Thank Patrick O
Nicoleh79, General Manager at Catalina Canyon Resort & Spa, responded to this review

I'm very sorry that no one has gotten in touch with you. Please feel free to contact me at Nicole@pacificahost.com to discuss the over charge on your credit card. I will talk to the restaurant about your burger. Thank you for the review and I hope I can help you with the over charge. More 

San Diego, California
1 review
5 of 5 stars Reviewed December 2, 2015

This hotel was so great! I love the showers, nice tall and lots of water pressure. The staff was friendly and helpful. Rooms where clean and modern. I would give this a thumbs up. will go back. The on site restaurant was small and intimate, I recommend making reservations, not to much seating. However, the meal was perfect. Great glass... More 

Helpful?
Thank FunCat53
Los Angeles
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 25, 2015

The hotel has been upgraded and the rooms looks great! There are still some upgrades going on. New refrigerators and coffee makers are in each room so you can bring snacks and wine to enjoy without going out all the time. I only had a short 2 day get away but it was perfect for me. The hotel is located... More 

Helpful?
Thank losangelesredd
Orange County, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 23, 2015 via mobile

The rooms were nice and remodeled. Comfy beds and good linens. I would have rated this higher, except for a few things. You can hear everything if you have neighbors. I heard our next door neighbor sneeze! The walls are super thin and everything just echoes. The hallways and elevators are run down, I felt like I was checking into... More 

Helpful?
Thank katalina4
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 21, 2015

My girlfriend and I took a trip to Catalina Island and decided to stay with the Catalina Canyon Resort & Spa which was inexpensive and looked comfortable. That is exactly what we got. However, the reasons for our unpleasant experience was more because of the customer service that is provided. We came in with very low expectations but even then... More 

Helpful?
2 Thank DrewLisa2013
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 16, 2015 via mobile

Had a beautiful room. Convenient for slight physically challenged. The Restaurant was closed when we arrived at Lunchtime. We were so hungry we walked to the closest place. Down a hill. Fortunately, the Resort has a shuttle to bring folks to Town. But no transportation inbetween. (Sigh) The pool was cold...brr.. but refreshing. Small jacuzzi for 4 adults. Needs tending.... More 

Helpful?
Thank Catherine L
Apple Valley
Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 31, 2015

We arrived early and they did not have a room, however they stored our luggage and provided us a pool key as well as offering a ride to downtown while we waited for the room. Within bout an hour, we received a call letting us know our room was ready (which was still early). The room was recently renovated in... More 

Helpful?
Thank Susieqa
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