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Hermosa Hotel

Hotel website
131 Metropole Street, PO Box 646, Avalon, Catalina Island, CA 90704
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1 room 1 guest
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Hermosa Hotel
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246 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kailua
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We came over for my husband's birthday. We love the Hermosa and my "old" Girl Scout Troop is coming back here for a reunion in September. We can't wait. BTW, the water in Avalon Bay is crystal clear---and I am fussy as I am from Hawaii! Check out the Reception area at the Boathouse. We are going to have our... More 

Was this review helpful? Yes
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hello, We're so glad you enjoyed your stay with us! We look forward to seeing you again in a couple of weeks Janis! More 

Santa Barbara, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This could be a really cool place as it's historic. But the beds are uncomfortable with cracked oversize head/footboards, Whoever decorated this place should be fired. It's dark and shoddy looking. Frustrating thing is how little it'd take to make the place classic. People work there are nice, though we got frustrated because they said we could check in early... More 

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HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hello, Thank you for taking the time to leave a review! It sounds like there was some confusion with your check-in, so we apologize for any inconvenience. We have a Manager on Duty over night in the event that there are noisy neighbors or an emergency. This number is located in the rooms and on the wifi password paper. We're... More 

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Clarkdale, Arizona
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed 1 week ago

The historic Hermosa Hotel (and their adjoining Catalina Cottages, where we spent three nights) is one of the few pet-friendly options for lodging on Avalon. It's also one of the most economical options, even with the extra pet fees we were charged. (We have four very small dogs, so they gave us a little bit of a break on the... More 

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HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hello! Thank you for taking the time to leave us a review! We're so glad that you and your pets enjoyed your stay with us! We hope to see you all again soon! More 

Bakersfield, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I got a great deal on a 'suite' here, basically 2 rooms connected by a bathroom. My kids walked in and said "no way". I think one sink was original to the building, which was built in the 1880's. No heating and air, which we really didn't need anyway. Had we actually wanted to stay in the room, it would... More 

Was this review helpful? Yes 1
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hi Shelley, Thank you for taking the time to leave us some feedback! We would've gladly sent our housekeepers to your rooms for issues that they may have missed. We have many rooms to turn over as we are often sold out at our hotels, so there is the occassional detail missed. We apologize that your stay was unsatisfactory. We... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Beware, they did not honor the rates they quoted on the phone or on the internet. I confirmed rates and availability before booking passage to the island. When I called back to book the room it was still available but $50 more. They admitted they quoted the lower rate a half hour before but the manager, Kaylie, said that there... More 

Was this review helpful? Yes 1
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hi Alan, We apologize for the inconvenience you encountered with our hotels. There were some confusions on the rates for certain weekends since there are some events going on, such as holiday weekends. The staff has all been updated accordingly. We hope that you find another weekend to come out when the rates are more accommodating to your needs! More 

Newport Beach, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I was only here for one night. I recommend this place for those who aren't going to spend time in their room and really just want a place to sleep at night. This hotel will do in a pinch. It is old and has a lot of history. There was AC in my room with a sitting areas outside my... More 

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HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hi Terra, You've captured our purpose perfectly! This is exactly what we tell people when they ask why they should book with us. Thank you for taking the time to leave us a review and we hope to see you again soon! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 30, 2015

We stayed here 7/25 for one night and was in for quite a surprise. Firstly, I thought I booked a cottage at the Catalina Boat House, which has more positive reviews than the Hermosa Hotel. I got a confirmation from Hermosa Hotel and called to find out why and it turns out Hermosa Hotel owns Catalina Boat House but that... More 

Was this review helpful? Yes 2
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hello Christina, We apologize that you had such an unsatisfactory stay with us. We occassionally have guests who are confused as to which hotel they're staying at because all of our phone lines come to the same one line. We do not lie about which hotel you're staying at- you'll see at the top of your confirmation email which hotel... More 

Pasadena, California
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 29, 2015

I've been going to Hermosa hotel for 10'years plus and always look forward to my stay there the staff Brian and the rest of the employee's are super friendly and very welcoming ,I love the fact there also dog friendly , cause sometimes it's fun to bring my dogs, but mostly after going so much to the island over the... More 

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HermosaHotel, Manager at Hermosa Hotel, responded to this review

We're so glad to have you as a returning guest and host your home away from home! Thank you for taking the time to leave us a good review- we truly appreciate it! We look forward to seeing you again soon! More 

Big Bear City, California
Level Contributor
3 reviews
3 of 5 stars Reviewed July 29, 2015

My wife and I are scuba divers and really like that Hermosa welcomes scuba with a special storage room and showers available after check out. Yes, it is an older hotel with relatively small rooms, but for the price I will always go back. The staff is friendly and helpful, the rooms clean, and the location is central and close... More 

Was this review helpful? Yes
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hi Mikel, Thank you so much for your kind words! You've captured the image of our hotel perfectly. We look forward to seeing you again in the future! More 

Newcastle, California
1 review
1 of 5 stars Reviewed July 10, 2015

I bought a Groupon to come to Catalina which included this hotel. The place was really old and run down. I left an expensive pillow there, called, was told it was in the laundry room, then later told it was misplaced. Terrible customer service!

Was this review helpful? Yes
HermosaHotel, Manager at Hermosa Hotel, responded to this review

Hello, Thank you for taking the time to leave us some feedback. I apologize that you are unhappy with our customer service, which is an uncommon occurrence, as many of our returning guests come back because of our customer service. Upon check-in, guests are required to sign our house rules contract, which states “Not responsible for accidents or injury to... More 

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