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BEST WESTERN Golden Key

Certificate of Excellence
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13450 Lincoln Way, Auburn, CA 95603
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BEST WESTERN Golden Key
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BEST WESTERN Golden Key
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269 reviews from our community

Traveler rating
    133
    100
    24
    6
    6
See reviews for
102
68
24
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (269)
  • Mar-May only
    (53)
  • Jun-Aug only
    (79)
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    (71)
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    (66)
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Brentwood, California
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We loved the hotel! It was very clean and the beds were very very comfortable. The breakfast was great. The waffles themselves were amazing.. Staff was friendly..no complaints except hot tub was very very dirty..

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Perlee93- I am so happy that you enjoyed our breakfast and found our rooms to be clean & comfortable. I do apologize that the hot tub was not up to your standards. Thank you for bringing this to our attention so that we can resolve this issue. We do look forward to seeing you again in the future. More 

San Jacinto, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

After traveling for 10 hours, being greeted by this pleasant staff was the best we could have hoped for. Our trip was to attend a memorial service and the stay overnight was brief but pleasant. Thank you for making our check in hassle free.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Shelia M M - Thank you for your kind compliments about our awesome staff. I am so happy that you were pleased with your stay here at the Best Western Golden Key. We do look forward to seeing you again in the future. More 

San Jose, California
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed a place to stay last minute. Checked in an hour after booking it. The lady at the front desk was very sweet and was concerned about what room to give me since she thought I was a woman traveling alone. I really appreciated her concern even though I was traveling with my husband. The room was clean and recently... More 

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Kim D- Thank you for your kind comments regarding our cleanliness and how you enjoyed the extra features we offer in our bathrooms. I do apologize that you found the mattress in your room not to be comfortable. It is a pillow top mattress, but we will check on this issue. Thank you for bringing this to our attention.... More 

Pleasanton, California
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very helpful suggesting areas to visit. Special mention to desk clerk Chuck. Made our stay very enjoyable and informative. - Beds & Pillows very comfortable. - Like how the thermostat works with the room key. - Clean TV remote control. - Number & locations of vending machines. - Best breakfast ever. It's ready when you wake! Looking forward... More 

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Nelson R - Thank you for rating us' Best Breakfast Ever' and appreciating our early breakfast hours. We are happy that Chuck was so accommodating during your stay and he is a Superior Team Member here at the Golden Key. We do look forward to seeing you again in the future. More 

danville, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a very pleasant stay for only one night, but wish we had more time to spend. Comfortable and very clean. We have stayed in many places, paid more $$ and not nearly as enjoyable. The breakfast was a great start for our trip home. Look forward to a return stay in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Joyce & Edward M - We are so happy to hear that you had such an enjoyable stay with us here at the Best Western Golden Key. We do strive on being Comfortable and Clean. Our breakfast does have some great choices, and I am glad that you were pleased. We do look forward to seeing you again and... More 

Pioneer, California
Top Contributor
52 reviews 52 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Know that before you read this review, I am a Best Western Diamond Rewards member, and generally love this chain of hotels. For me to berate this brand means it was truly bad. This hotel has been adequate over the years, but recently it has become difficult to stay at due to new "energy efficiency" and "green" measures. On the... More 

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear emcii- I do apologize for the problems you had in your room. We do have 24 hour staff and our maintenance engineer would have been happy to come to your room and resolve any issues. We here at the Best Western Golden Key are working with PG & E, who install energy saving tools to hotels in the Auburn... More 

Santa Cruz, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Best Western in Auburn because it was pet friendly and it was really close to Cool (next town over) where I and many others staying at the hotel would be participating in the Way Too Cool 50k trail race the next morning. BW staff were very accommodating and friendly. Opening up the breakfast bar 1/2 hour... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Stephanie D: I am so happy to hear that you enjoyed your stay with us during your event. We often will start our breakfast earlier to accommodate groups with special requests. I do apologize that you were not told about our grassy lawn area which is for our " four legged" friends. The park like area is even equipped... More 

United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The room was very clean, but smoke detector malfunction and staff did not have replacement battery and was unable to fix. Ended up fixing this myself. They did take about $20 off the bill. Staff was friendly for the most part.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Katrina M: Thank you for your TripAdvisor feedback. Again, we do apologize for the inconvenience you experienced. We did make an adjustment of $27.00 from your hotel bill. I am sorry that we did not take care of the smoke alarm problem properly. We hope to see you again so that we can make sure your next stay, will... More 

San Luis Obispo, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed there a number of times in the past and they remember me and why I am there. I appreciate their attention. The hotel is well located and quiet and there is good shopping, markets and pharmacies very near by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Jeff H - We are so pleased to hear that we make you feel like family. Hopefully you can try out the newly paved swimming pool area this summer and have a barbecue. We will have some cold Lemonade and freshly baked cookies or trail mix for afternoon snacks.With summer almost here the pool will be quite refreshing. Can't... More 

Prunedale, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We chose this facility based on price, location, and reviews. Even though it is not so elegant on the outside, we were pleasantly surprised by the condition of our room. It was very clean, updated, quiet, roomy, and comfortable. Certainly everything we needed for our one-night stay. At check-in, we had a problem which was that another party with the... More 

Was this review helpful? Yes
Cindy E, General Manager at BEST WESTERN Golden Key, responded to this review

Dear Mllmjp- We are happy to hear that you had a pleasant stay with us here at the Best Western Golden Key. We do apologize for the mix up with your reservation and I am delighted that our staff was able to make sure you were able to stay with us. We look forward to seeing you again. More 

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