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All 8 Arcadia hotels

Extended Stay America - Los Angeles - Arcadia

401 East Santa Clara Street, Arcadia, CA 91006
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Extended Stay America - Los Angeles - Arcadia
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Ranked #5 of 8 hotels in Arcadia
A recent review
3 of 5 stars reviewed 4 weeks ago
John H
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  • Reviews (51)
  • Photos (19)
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  • Room tips (14)
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51 people have reviewed this hotel

Traveler rating
    24
    7
    5
    9
    6
See reviews for
15
3
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
hong kong
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My room had ants everywhere. The aircon had bad smell coming out and also there was water leaking from the aircon so the carpert around that area was all wet. The bedsheet and blankets were very dirty. I booked the daily clean up rate for my 4 days stay. After I came back on the 2nd night, my room hadn't... More

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 4 weeks ago

The rooms have been striped of everything. I used to go to Extended Stay as they had coffee makers. Now I'm calling the desk and they are asking that dreaded questions "How many creamer's do you need?" No thanks. I will take my own coffee pot to Motel 6 the next stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

John - Thank you for taking the time to write a review of your stay. We are very sorry to hear that our customizable kitchen packs were not properly explained to you during check-in. We store our kitchenware in a sterile environment and allow our guests to pick the items they would like in their room. After they have designed... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I meant to write this review weeks ago, but we stayed in this hotel for a month while we were doing service projects and I miss the friendly staff, especially Rosa who was very sweet and helpful. We could always get whatever we needed from the front desk and we enjoyed our fully stocked kitchen. It's in a nice location... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments about our friendly staff. I am so pleased to read that you received such excellent service. As well, I am glad to read that you appreciated your fully equipped kitchen and our convenient location. Thank you again for your review. We... More

San Francisco, California
Top Contributor
96 reviews 96 reviews
29 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed July 25, 2014 via mobile

Altercation at midnight in next room with someone being slammed into wall. Whole wall shook. Then a man walked out into hallway screaming. Very scary. Stayed only one night even though prepaid for two. No pricetag for safety.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you experienced such an incident during your stay. I can assure you our guest safety is our number one priority at Extended Stay America. As this hotel's manager, I will be reviewing your comments with my security staff so that such incidents are prevented in the... More

Duarte, California
1 review
5 of 5 stars Reviewed July 11, 2014

We were at this Extended Stay in Arcadia last summer and this summer we came back again. Although the renovation last year caused some problems, we decided to re-visit because of the very friendly staff we met last year. To our delight, those wonderful people with big hearts to care for their guests are still here, and they offered us... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

I received a copy of your review, and wanted to thank you for the wonderful comments regarding our staff. I am so proud to hear that our team provided you with such a welcoming and friendly experience at an affordable rate. Still, I am sorry to hear that you were not fully satisfied with our grab-and-go breakfast. Your comments will... More

Bakersfield, California
1 review
5 of 5 stars Reviewed July 9, 2014 via mobile

I appreciate the accommodation Martha gave us on such short notice and took the time to help us even when we didn't ask we were having to commute to city of hope and she gave us a great deal and made sure our stay was accommodated thank you

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. We are thrilled that we were able to accommodate and that you enjoyed our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

baldwin park
1 review
5 of 5 stars Reviewed June 29, 2014 via mobile

This was our first experience staying in an Extended Stay. Our room was clean and cozy and the kitchen was very economical. It save my family so much money rather than having to eat out. The staff was super friendly and helpful especially Rosa. She went out of her way to make sure we were comfortable and had everything we... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

We received a copy of your review, and wanted to thank you for the comments regarding our staff. We, as a team, take pride in creating a memorable stay for our guest and are proud of our staff, especially Rosa, for doing just that during your stay. Hearing that we have accomplished our goal means that we delivered you the... More

Hillsborough, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

I was looking for a place to stay in the Arcadia area and I went on Priceline.com and it was suggested I try here I'm so happy I came and I got to meet Kelli and Martha and Rosa all of whom were very kind and helpful... I get to see Rosa every morning and she is so sweet! I... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your great review of our property. It's great to hear great to hear encouraging feedback such as yours. Our staff at the Extended Stay America-Arcadia takes pride in creating a memorable, exceptional "home away from home" for our guest. Thank you again for your review. We look forward to seeing you again, should your travels bring you... More

Pasadena, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

The room is very comfortable and the staff here is wonderful... specifically Rosa and Wan. They helped me get the best deal when I had to extend my stay from 3 days to 10 days. I love that the place is dog friendly for all types of dogs. My lab whines a little when I leave but it seems like... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Cody - I received a copy of your review and wanted to thank you for taking the time to fill it out and for your kind words. I'm glad that you were satisfied with your experience at our Extended Stay in Arcadia. Thank you again for your review. We look forward to seeing you again, should your travels bring you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

The staff at this hotel is extremely accommodating and friendly. It has a nice clean environment. It is conveniently located near public transportation and easily freeway accessible. The lobby is a nice place to chat with guests from all over the world. We love it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Stephen - I appreciate you taking the time to write a review of your stay. I'm glad that you enjoyed our friendly, accommodating staff and the clean environment at our hotel. As well, it's great to hear that you were pleased with our location and that you were able to enjoy some great conversation with fellow guests in our lobby.... More

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Additional Information about Extended Stay America - Los Angeles - Arcadia

Address: 401 East Santa Clara Street, Arcadia, CA 91006
Phone Number:
Location: United States > California > Arcadia
Price Range (Based on Average Rates): $
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Also Known As:
Extended Stay America Los Angeles / Arcadia Hotel Arcadia
Extended Stay America Arcadia

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Number of rooms
122

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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