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Extended Stay America - Los Angeles - Arcadia

401 East Santa Clara Street, Arcadia, CA 91006
Hotel amenities
Extended Stay America - Los Angeles - Arcadia
Ranked #6 of 9 hotels in Arcadia
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27 reviews from our community

    Trip type
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    11
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Date Rating
Arcadia, California
1 review
5 of 5 stars Reviewed June 4, 2013

I've been stayng here for the past year and i'm enjoying the newly renovated rooms which are wonderful and better than the old rooms These rooms are fresh and clean thanks to the awsome housekeepers Silva,Fransica,Narsica,Adela and Ceclilia. The entire staff including front desk Corina,Kelli,David,Ashley,Rosa,Furmin and Eric are friendly, helpful and professional.Especially the maintenance man Julio who fixed my A/C... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
June 5, 2013

Elly - I received a copy of your review, and wanted to thank you for the wonderful comments regarding our entire staff. I'm so pleased to hear that you are enjoying the brand new, renovated room. I will be sure to share all of your remarks with the entire team. Thank you again for sharing your experience with us. We... More

Arcadia, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2013

I've stayed here a few months, having the best experience ever. The staff is excellent. They're extremely courteous, sweet, helpful and very friendly. Rosa, Corina, Kelli, Ashley, Fermin, David, Erik and Brandon have great work ethics, having a great chemistry with (not only) one another, but the customers that come in. The professionalism they have is un canning. There haven't... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
May 29, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our entire front desk staff, including our housekeepers, made your stay a pleasant experience. As well, that they did a great job of responding to your every need. Please accept my apologies for the leaky faucet that required you to move... More

San Jose, California
1 review
4 of 5 stars Reviewed April 22, 2013

These two are outstanding staff members. They are very welcoming friendly attentive and respond very quickly to any issues. My bed was so comfortable and am enjoying my stay. I also want to mention the housekeeping staff They always smile and say hello. The only issue I have is that not all pet owners are responsible and fail to pick... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
April 24, 2013

Thank you for taking the time to write a review of your stay. I am pleased to her that our staff made you feel welcome and we responded to your every need. Please accept my apologies for the pet litter you found outside. We try to stress to our guests how important it is to clean up after them; however,... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

I really loved the accommodations and free WIFI. Staff was SUPER helpful. Fermin helped me out big time when I ran out of shaving cream. He also helped me make change in the middle of the night! Great service! My room was very spacious and clean. Came with a first rate refrigerator and stove. Bed was extremely comfortable. The building... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
April 22, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you really loved the accommodations and free WIFI as well as our wonderful staff, including our night Guest Service Representative. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 14, 2013 via mobile

Loved my stay here. Great location. Walking distance to the Derby Steakhouse and so many more restaurants, bars, and shops on Huntington. I've stayed for 2 weeks, 3 weeks, and 2 months on separate occasions and would come back for the next time. This was my home away from home while I relocated to Southern California for a new job.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
April 22, 2013

I have read your review, and would like to thank you for writing such wonderful comments about our hotel's location and the staff, especially Brandon, Corina, Furmin and David! I will be sure to share your comments with them. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More

Pegoso Springs
1 review
4 of 5 stars Reviewed April 1, 2013

I stayed at the Extended Stay in Arcadia, last month for several days. I came to California, very last minute due to a death in the family. I was not prepared for every situation, but when I needed something I found the staff at the front desk extremely helpful and kind. In particular an employee named Brandon seemed to always... More

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
April 4, 2013

Thank you for the great review of our associates and our property. We're glad that we could be of service to you and your family during your time of need. Again, thank you for the great review. More

Chicago, Illinois
1 review
1 of 5 stars Reviewed March 15, 2013

If you are coming for a pleasure trip (and won't be on the Internet), this place is fine...but if you are coming for business and need a good Internet connection at the hotel, better BYO, or go elsewhere. Speedtest.net showed a paltry 0.08 Mbps download speed. I swear I am not making this up.

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
March 23, 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that our internet speed was apparently so slow. In response to your feedback, I am working with our provider to check the access points to ensure that everything is working property. I am grateful for the feedback you provided so we are able to... More

Travelers are raving about these Arcadia hotels

tarzana ca
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed February 15, 2013

Corrine did a great job because she has great communication skills, she listens fully to people when the speak to understand their needs, is very professional and also genuine at the same time. She was responsive to all inquiries and had timely and accurate follow through. She seemed happy when communicating and that is a quality that cannot be taught.... More

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HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
February 22, 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience with our staff at Extended Stay America Los Angeles - Arcadia. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells... More

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed February 15, 2013

Excellent location, friendly, professional and helpful staff. I walked in to a spacious, vibrantly clean room. From check-in to check-out I felt like I was at a home away from home. Was treated with such warmth and respect by the entire staff. Kudos to Management for leading such a great team. I look forward to my next stay and will... More

Was this review helpful? Yes
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
February 19, 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Los Angeles - Arcadia. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

San Jose, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 13, 2013

This hotel is by no means renovated or updated in anyways. The bathrooms are disgusting and the kitchen counter tops are outdated and stained. When I originally checked in to the hotel there was a burnt cigarette hole on my comforter which in my opinion hadn't been changed in a long time. There was only 3 towels and when I... More

Was this review helpful? Yes 2
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
February 14, 2013

Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Arcadia. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have... More

 
 
 
 
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Additional Information about Extended Stay America - Los Angeles - Arcadia

Also Known As:
Extended Stay America Los Angeles / Arcadia Hotel Arcadia
Extended Stay America Los Angeles / Arcadia Hotel
Extended Stay America Arcadia
Address: 401 East Santa Clara Street, Arcadia, CA 91006
Region: United States > California > Arcadia
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Arcadia
Price Range: $
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Extended Stay America - Los Angeles - Arcadia
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