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Extended Stay America - Los Angeles - Arcadia

2.0 of 5
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401 East Santa Clara Street, Arcadia, CA 91006
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1 room 1 guest
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Extended Stay America - Los Angeles - Arcadia
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67 Reviews from our TripAdvisor Community

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Traveler rating
    31
    8
    7
    12
    9
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17
6
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (19)
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    (26)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very Heavy Smoke odor , Don't know how anyone could do it,tried to sleep with a towel over my head but it did not work room 339. Had to stay on them to get a room change even though I needed to sleep during the day to work nite shift. After room change wasn't to bad but needs help

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Morgan Hill, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

I drove down from SF for the weekend to be with family. I always stay her because it is away from all the craziness on Huntington Blvd AND the staff is exceptional. When I arrived I was told that I had been upgraded to a suite!!! This was a nice surprise since I was exhausted and needed a shower before... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
5 of 5 stars Reviewed July 6, 2015

We've stayed here 4 or 5 times in the last 12 months and have never been disappointed! The rooms are very basic but also very clean. A full fridge and microwave make all the difference in convenience and comfort. In the morning, you can go down and get a cup of very good coffee--no need to search for an overpriced... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Dear Jeanaroo, Thank you for taking the time to write a review of your stay. I'm so pleased to hear your stays have been consistently pleasant during the past year. One of my greatest rewards of my job is receiving encouraging feedback such as yours. Thank you again for sharing your experience with us. We look forward to welcoming you... More 

Arcadia, California
Level Contributor
3 reviews
5 of 5 stars Reviewed June 27, 2015

At the last minute, I needed a room to stay. I had heard many good things from co-workers and friends about this hotel. I booked my room online and then I called to see if I could have an earlier check in as I was so exhausted from my long drive. The front desk immediately tried to see what she... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our front desk staff was able to quickly accommodate your needs and provide you with a comfortable stay. I am thrilled that you would stay with us again! Thank you again for sharing your experience with us. We look forward to... More 

monrovia ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 3, 2015

Second time in three weeks had to request they replace the fridge. The first one smelled like baby powder,disgusting. They just stop working and all the food has to be thrown away. The bathrooms have no air venting in or out. Staff is very nice. I really dont get these places they bring in alot of money and penny pinch... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I am concern about the maintenance issue you mention. I apologize our service did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to... More 

Travelers are raving about these Arcadia hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 10, 2015

Smelly Room and painfully uncomfortable Bed. I write this review as I am still in the room to express my extreme displeasure with my stay. Upon entering the room there is a lingering scent of what I can only describe as a mixture of BO and rotten food. You can instantly sense the room was not sanitized property, But this... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we will take your comments and coach our housekeeping staff in order to provide better service in the future. I am grateful for the feedback you provided... More 

Arcadia, California
Level Contributor
3 reviews
4 of 5 stars Reviewed April 10, 2015

The rooms have full kitchens, with a two burner stove and microwave oven. We've fixed some great meals during our stay. This hotel is the place to stay when you want to have your pet with you. You pay extra for your pet, but only at the beginning of your stay. If you stay for over a month, you don't... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our location was so convenient for your travel needs and that our fully equipped kitchen allowed you to fix great meals during your stay. Our staff at Extended Stay Arcadia takes pride in creating a memorable “home away from home” for... More 

Henderson, Nevada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 9, 2015

Stayed here because it accepted pets and we brought out dogs with us. The customer service was very good. The toilet in the room had to be plunged several times during our three day stay. There was a strange smell when entering the room. We also had our doxie get kicked out of the hotel for barking during the day.... More 

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Mullica Hill, New Jersey
Level Contributor
3 reviews
2 of 5 stars Reviewed March 18, 2015

Upon arrival I inspected my room, the carpet did not looked vacuumed, the toilet seat looked like it had dried pee on it, and there was a "stinky surprise" in the toilet. There was also an orange peel in the kitchen trash from the previous guest. I have been here 1 week, and the staff here is ok. There are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our housekeeping service did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. To make sure this doesn't happen again, I am going to take your comments and coach our staff to provide better... More 

1 review
5 of 5 stars Reviewed March 13, 2015 via mobile

Before I got to my room I was impressed by Jonathan at the front desk. He is friendly and knowledgeable. He patiently answer all of my questions with clear answers. The room was quality was better than I expected and the price was good. I would stay there again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you so much for taking the time out of your schedule to write such a great review of our hotel and the front desk attendant that helped you. We extremely value the fact that you chose to highlight the great customer service our staff strives to provide for each and every guest. Thank you again for your review. We... More 

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