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Extended Stay America - Los Angeles - Arcadia

2.0 of 5
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401 East Santa Clara Street, Arcadia, CA 91006
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Extended Stay America - Los Angeles - Arcadia
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Ranked #6 of 8 Hotels in Arcadia
A recent review
4 of 5 stars reviewed 2 weeks ago
JM M Arcadia, California
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61 reviews from our community

Traveler rating
    28
    8
    7
    11
    7
See reviews for
17
3
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Arcadia, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The rooms have full kitchens, with a two burner stove and microwave oven. We've fixed some great meals during our stay. This hotel is the place to stay when you want to have your pet with you. You pay extra for your pet, but only at the beginning of your stay. If you stay for over a month, you don't... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our location was so convenient for your travel needs and that our fully equipped kitchen allowed you to fix great meals during your stay. Our staff at Extended Stay Arcadia takes pride in creating a memorable “home away from home” for... More 

Henderson, Nevada
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here because it accepted pets and we brought out dogs with us. The customer service was very good. The toilet in the room had to be plunged several times during our three day stay. There was a strange smell when entering the room. We also had our doxie get kicked out of the hotel for barking during the day.... More 

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Mullica Hill, New Jersey
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 18, 2015

Upon arrival I inspected my room, the carpet did not looked vacuumed, the toilet seat looked like it had dried pee on it, and there was a "stinky surprise" in the toilet. There was also an orange peel in the kitchen trash from the previous guest. I have been here 1 week, and the staff here is ok. There are... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our housekeeping service did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. To make sure this doesn't happen again, I am going to take your comments and coach our staff to provide better... More 

1 review
5 of 5 stars Reviewed March 13, 2015 via mobile

Before I got to my room I was impressed by Jonathan at the front desk. He is friendly and knowledgeable. He patiently answer all of my questions with clear answers. The room was quality was better than I expected and the price was good. I would stay there again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you so much for taking the time out of your schedule to write such a great review of our hotel and the front desk attendant that helped you. We extremely value the fact that you chose to highlight the great customer service our staff strives to provide for each and every guest. Thank you again for your review. We... More 

Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 10, 2015

If you have special needs (i.e. first floor room for medical reasons) don't bother trying to make a reservation/staying here. This property is too busy to accommodate you. Instead they will promptly and rudely refer you to their reservations (national) line. Just pay the extra 25 to 30 bucks difference and stay with their competitors. Attn: GM.. maybe teach your... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for not meeting your expectations. We strive to provide our guests with a comfortable experience. I am sorry we failed at that mission. To uphold our company’s high standards we will meet with our staff to make sure each guest has a positive experience through great rooms and... More 

st. george, Utah
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 6, 2015

Decent hotel with a kitchen, refrigerator and microwave. Staff was very friendly, and continental breakfast was free. Overall it is a decent hotel, and the price was right considering we were there the weekend of the Rose Bowl.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you felt our rates were reasonable, and that you appreciated your fully equipped kitchen. I am also pleased that our staff was friendly and that you enjoyed our free grab-and-go breakfast. Your feedback is very important to us, so thank you for sharing. We... More 

Arcadia, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2014

Ok I'm writing this review and I barely just arrived here at the Extended Stay in Arcadia, the one that is on Santa Clara not the one that's on 5th st. which is literally around the corner. The reason I'm writing this review so soon even before I have checked out is because of the unbelievably great A++++++ super friendly... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you for your wonderful review. We are so thrilled to hear that our staff, particularly Rosa, provided you with such quality service. We strive to provide our guests with a "home away from home" experience, and it sounds like we did just that during your stay. Thank you again for your kind words. We hope to see you again... More 

1 review
5 of 5 stars Reviewed December 23, 2014 via mobile

I stayed here for a night and the girl that helped me Check into my room was really helpful, and the morning Manager Rosa who checked me out was very nice and and gave me a late check out! =) id def come back and stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Bella - Thank you for your great review of our hotel. We are glad that our staff was very helpful and that you had a pleasant experience with us. Thank you again for sharing your experience. We look forward to welcoming you back in the future. More 

Sierra Madre, California
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 2, 2014 via mobile

Dark dismal dated rooms, next to a freeway so good luck sleeping, minimal breakfast, very few kitchen amenities, some guests seemed to have better pricing than we did, you get what you pay for with the lower price of the room? Front desk staff pleasant. However, we would not stay there again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Linda - thank you for your recent review of your stay. I am sorry to read that you found our hotel to be outdated and that our amenities did not meet your expectations. I will discuss with upper management how we can better improve our breakfast selection and other amenities. If you would like to discuss this further, please do... More 

Redondo Beach, California
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2014

I travel, mostly in California for business and pleasure and I always look first to Extended Stay America as the pricing is competitive and the accommodations are very suitable for my particular needs. The Arcadia location is the best by far! I always seem to arrive early in the morning and I am forced to request an early check-in. Some... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review

Thank you so much for taking the time to write such a wonderful review about our hotel. We are so pleased that you had such an enjoyable experience with us. We are proud of our staff for providing you with quality service. Thank you again for your kind words. We look forward to seeing you again, when your travels bring... More 

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