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SpringHill Suites Pasadena Arcadia

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99 N 2nd Avenue, Arcadia, CA 91006
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SpringHill Suites Pasadena Arcadia
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SpringHill Suites Pasadena Arcadia
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138 Reviews from our TripAdvisor Community

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Traveler rating
    38
    62
    20
    9
    9
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63
16
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (36)
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Modesto,Ca
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Springhill Suites in Arcadia on a recent visit to see our grandchildren. The hotel was very lackluster and pretty average. The room was not as large as some other Springhill suites we have stayed at. The wifi worked but was slow and the breakfast area was not very large and both mornings I found myself without... More 

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear trcrotelli, Thank you for your feed back about your recent stay, I hope you enjoyed the time with your family! Providing our guests with comfort and hospitality is our main focus and I wish we could have exceeded your expectations. The feedback back you gave about the slow Wi-Fi and breakfast area are points of concentration for us. I... More 

Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The ac unit in my room is a complete hazard. The paneling at the bottom is bent, jagged and not flushed against the unit creating a hazard. I cut my foot. I asked for some kind of discount for the inconvenience because I am in town working and do a lot of walking and will be miserable while this heals.... More 

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Rashard, Thank you for the feedback from your recent stay, I am so sorry about the cut you received, we have already begun the process of bringing the paneling on that AC to perfect condition. Also, please accept my apology for the run around you described, my team is working to master using empowerment to provide guest satisfaction and... More 

San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was pretty clean and the continental breakfast was pretty good! I had a pretty good night sleep even though the mattress was a little bit on the hard side. The room was really big and spacious. The hotel does need a renovation though because of the holes in the walls in our room during our visit. I would... More 

Was this review helpful? Yes
Aaron G, Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Davelee12345 Thank you for your recent review, I’m so happy to hear you enjoyed the breakfast, spacious room and our location. We appreciate our guests feedback and use it to encourage our team members or make adjustments to the operation when necessary. I am so sorry about the condition of the room you were in, the standards we set... More 

4 of 5 stars Reviewed 4 weeks ago

Thanks for Nancy & Sean, very helpful. Room Ok for family. Smokers must go outside. This hotel don't have balcony breakfast time just 3 hours ( 6 - 9 am ). This hotel don't have Concierge. Near to go to Santa anita mall 1.8 miles

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Jemmy J, Thank you so much for the fantastic review of the SpringHill Suites Pasadena/Arcadia. I really appreciate you taking the time to acknowledge front desk team members Nancy & Sean, they are very hardworking and I am exceptionally proud of them for the customer service they provide. I am so pleased that you enjoyed your stays and hope... More 

Bengaluru (Bangalore), India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 stars Reviewed June 22, 2015

We stayed here for two weeks on a business trip and it was a pleasant experience. The rooms are clean and spacious and include a mini-fridge, coffee maker and a microwave. The staff is friendly and the front desk is especially helpful. The complimentary breakfast was good and there was free coffee round the clock. The hotel is also perfectly... More 

Was this review helpful? Yes 2
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Vsat, Thank you for the great review of the SpringHill Suites Pasadena/Arcadia. I am delighted to hear you enjoyed your time and all the wonderful amenities we have to offer. We look forward to you staying with us again. Thank you, Courtney More 

Tampa, Florida
1 review
5 of 5 stars Reviewed June 14, 2015

The staff at Springhill Suites are all outstanding, friendly, helpful and pleasant to interact with as a paying customer. The free breakfast was always the good and on time. The hard working night clerk, the friendly evening clerk and the charming clerks during the day were always on top of their game. They are all an outstanding group. The cleaning... More 

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear RobertD, Thank you for the comments you posted about your recent stay at the SpringHill Suites Pasadena/Arcadia. My team enjoys receiving guest feedback it helps to inspire and motivate them to continue to deliver exceptional customer service. I hope we have an opportunity to serve you again real soon. Sincerely, Courtney More 

Phoenix, Arizona
Level Contributor
84 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed June 13, 2015

We stayed at this property for one night. Check In was fast and easy. The room was was huge for two people. There was a desk, couch and very large bathroom. Free parking and Internet, along with a microwave and fridge. The room would be great for an extended stay in the area as it is close to the freeway... More 

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CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear BTWorld, Thank you for the great review of the SpringHill Suites Pasadena/Arcadia, It sounds like we were a perfect fit for you and that makes us at the hotel feel great. We hope to see you again soon! Happy Travels, Courtney More 

Orange
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015

This trip was for my daughters wedding. Multiple family members and friends used this hotel with us. The rooms were very comfortable, spacious, well maintained and furnishings were very nice. Marriott has always been a good choice, knowing there would never be any issues left unaddressed if any. I would recommend this hotel and would surely stay here again. It... More 

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Devie G, Thank you so much for the fantastic review of the SpringHill Suites Pasadena/Arcadia and congratulations on your daughter’s big day! We really appreciate your loyalty to Marriott and you taking the time to acknowledge the well maintained comfortable rooms. I am so pleased that you enjoyed your stay and hope that we will see you again. We... More 

Honolulu, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

I was pleasantly surprised by the Springhill Suites. Our family just needed a place to hang our hats for a couple of days in preparartion for wedding in the area. The hotel was basically no frills, but had clean adequately spacious rooms, mini kitchen with small microwave, sink, and mini refrigerator. Cofee is free downstairs all day and there was... More 

Was this review helpful? Yes 1
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Hello PeterPong, I would like to take this opportunity to thank you for the comments you posted about your recent stay at the SpringHill Suites Pasadena/Arcadia. I am pleased that you were impressed by our clean rooms, great breakfast and awesome service. I will share your comments with my team and I hope we have an opportunity to serve you... More 

Mountainair, New Mexico
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 25, 2015

Springhill Suites is delightful looking from the outside and the lobby is beautiful. The room left much to be desired. it is small and cramped. Cramped bathroom and tiny makeup area. Only one person at a time could use it. The room itself in spite of being small and cramped was very clean and neat. The noise level was too... More 

Was this review helpful? Yes
CEMonrrigo, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear Ray T, Thank-you for sharing your comments. I appreciate you taking the time to let us know your thoughts and impressions of the hotel. While I was delighted to hear our staff was able to meet your expectations I sincerely apologize for the noise disturbances you encountered. We know that any disturbance can mean all he difference to your... More 

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