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All 8 Arcadia hotels

SpringHill Suites Pasadena Arcadia

99 N 2nd Avenue, Arcadia, CA 91006
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Ranked #5 of 8 hotels in Arcadia
Certificate of Excellence 2013
A recent review
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97 people have reviewed this hotel

Traveler rating
    22
    46
    16
    5
    8
See reviews for
41
11
5
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
New York, USA
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 4 nights with the family. The hotel is nice, clean and quiet. The area is nice, there are good restaurants within walking distance. Overall not bad at all. One small but pretty annoying problem - the staff at breakfast is not very nice. The breakfast ends at 10:00AM on the weekends and I was unfortunate enough to ask for... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Thank you for your candid review. I am pleased to hear that you enjoyed the hotel and found it to be clean and comfortable with a great location. I am though disappointed to hear of how our breakfast staff failed to meet your small request. I have addressed this issue with our entire team to insure that our guest needs... More

San Diego, California
Top Contributor
94 reviews 94 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 12, 2014

We plan to stay here again when we visit the nearby gardens and park. The suite had all the necessities including a refrigerator and microwave. The self-serve breakfast (included) was somewhat disappointing--the biscuits were granite, so I substituted a croissant which was cold from the refrigerator but tasted great. The coffee was weak. The fruit was only strawberries and sliced... More

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Newmarket, Canada
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 27, 2014

Hotel is nice, up to Sprinhill Suites standard, clean, staff is friendly. I stayed there on business for few days. One evening (after 6PM), when I was on the phone, someone started to operate extremely noisy carpet cleaning machine right outside my door. I think there is enough time during the day, when guests are out, to do work like... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Thank you for choosing SpringHill Suites Arcadia. We really appreciate your positive comments about our Facilities, Complimentary Hot Breakfast, and Friendly Staff. Regarding the noise issue that you encounted from the carpet cleaning, I apologize. We normally schedule routine upkeep at a time that minimizes the impact to our guest. Thank you again! More

Las Vegas, Nevada
1 review
1 of 5 stars Reviewed January 8, 2014 via mobile

Called their manager, Zachary [--]. He ignored the numerous voicemails left. He promised to credit back $114 in 7 days. Nothing happened. No feedback. Poor follow through. This guy needs a wake up a call.

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Southern California
Top Contributor
247 reviews 247 reviews
68 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed December 29, 2013

I would first like to say that although this is far away from Pasadena it is in an excellent location with several shopping and restaurant choices very close by. The hotel itself is very small so if it is busy dont expect to check in early. Lets start with the pros and then move into the cons: PROS: Excellent Breakfast... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Thank you for the review! I am so glad that you enjoyed our Complimentary Hot Breakfast and the variety of items. I was also glad to hear that our friendly helpful staff and great location were real pluses during your stay. We are proud to offer a clean and comfortable hotel, but are also really excited that hotel will being... More

Concord, California
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2013

We were only here for 1 night on our way to Phoenix from the Bay Area. We prefer Marriott properties because they seem to be consistently well maintained, well staffed, and provide us with all of our needs. We really like having the breakfast alternative because it's a cost saving, so the breakfast provided in the lobby is a nice... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

We are so glad to hear that you found our SpringHill Suites Arcadia to be a great value. We have recently added items to our Complimentary Hot Breakfast, and are glad that you enjoyed the variety. Please visit us again when you are in the Arcadia / Pasadena area! More

Las Vegas
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 18, 2013

Well the only reason it gets three stars is for staff and them trying to upkeep this property. A big 5 stars to them!!!! Professional, friendly and courteous. Otherwise I would have taken one or two away. This is a property that needs a makeover...yesterday... I know I am not buying the place, and I judge more on function and... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Wow! Thank you for the high marks for our staff and service. We do our best to make every guest feel welcome and keep the property clean and comfortable. Regarding the issues you mentioned with the property condition we are very excited to share we are beginning a renovation in March and look forward to welcoming you back to an... More

Clayton, North Carolina
Top Contributor
51 reviews 51 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 3, 2013

SpringHill suites offer a larger than normal hotel room with a small kitchen. The room was comfortable and we slept well on the beds. It is close to restaurant and the area as a whole is very green and beautiful. Breakfast was good with lots of berries and fresh fruit. All in all a fair value for the price with... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear SoilDoctor, Thank you for staying with us and for your great review! I am so glad that you enjoyed our Complimentary Hot Breakfast with the healthy options including fresh berries. SpringHill Suites are known for thier spacious suites and I am glad that you found yours to be so comfortable. Thank you again! More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

We have stayed here several times and people You have to try these pastries. I have not seen these anywhere else. The nice thing is that they have it throughout the whole day. A+. You know and I know they do not need to do this but its all about service folks. SERVICE. what so many places try yet give... More

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Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Dear David J., Thank you for your review and for taking the time to recognize our staff and our hospitality! We realize that there are many lodging choices in the area and do our best to make sure our guest enjoy extra "touches" on top of our spacious suites, complimentary hot breakfast, and great location during their stay. The pastries... More

Temecula, California
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 29, 2013

I tend to stay at Marriott family properties while on the road, many of which are SpringHill Suites. HOWEVER, this has to be the most run down SpringHill Suites I have ever stayed at. Very disappointing, overpriced. Do yourself a favor and find something else.

Was this review helpful? Yes 1
Zachariah M, General Manager at SpringHill Suites Pasadena Arcadia, responded to this review

Thank you for your review. I am so sorry to hear that our hotel did not meet your expectations. At the Springhill Suites Arcadia we continually strive to maintain and improve our facility, amenities, and service. Thank you for your loyalty to the Marriott Brands and I hope that in the future we have the opportunity to win back your... More

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Additional Information about SpringHill Suites Pasadena Arcadia

Also Known As:
Springhill Suites Pasadena Arcadia Hotel
Springhill Suites Pasadena Arcadia Hotel Arcadia
Springhill Suites Arcadia
Arcadia Springhill Suites
Address: 99 N 2nd Avenue, Arcadia, CA 91006
Phone Number:
Location: United States > California > Arcadia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Arcadia
Price Range (Based on Average Rates): $$
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